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Twitter Tactics

How can you get the most out of Twitter for your business?  We get that question A LOT!  Twitter can be confusing and some may be stumped on how to use Twitter.  When getting started with Twitter, it’s best to take baby steps and then grow from there.  Once you get your feet wet and splash around a little you can’t help but take a swim in the deep end.

Starting Out…

When first with Twitter, use it for two things:

  1. Gather information
  2. Share information

Gathering Information:

Twitter can be extremely valuable for gathering information on a number of topics.  To do this effectively you will want to follow these steps:

  • Follow credible sources who deliver valuable content about the topic you are interested in.  Topics can range anywhere from sports scores, business trends, world news, marketing tactics, etc.
  • As you identify the sources you want to follow, add them to lists in order to sort the feeds by category or topic.  Using lists will help you keep all of the topics you want to follow organized
  • To create a list, follow these steps:
    • Visit your “Lists” section of Twitter by clicking the gear icon drop-down menu or by clicking Lists on your profile page.
    • Click Create List.
    • Name the List & create a description.
    • Mark the List as Public or Private.
    • Save the List.
  • Now that you have your list created, you can easily add sources to the list by:
    • Click on a Twitter user’s profile
    • Click on the person icon drop-down menu on the profile.
    • Choose add or remove from Lists.
    • Choose the List you would like to add the person to or uncheck the List the person was already a member of.
  • Add as many people to your various lists as you would like
  • Check your lists often to get the latest news from your trusted sources

Sharing Information:

Twitter is a great way for you to position yourself as an authority on a certain topic, field or industry.  The trick is to share “tweet-able” information, share it often and on a consistent basis.  A good rule of thumb is to share 21-70 Tweets a week.  That is a minimum of 3 Tweets a day or a maximum of 10 Tweets.  It seems like a lot, but there are a couple of things to remember:  

  1. You are Tweeting sound bites of information that link back to a bigger story (your website, blog, landing page, or another social platform that has more detailed info).
  2. There is only room to Tweet up to 280 characters which is not a very large amount of content.
  3. If you do not maintain a constant flow of information, a single message will get lost in the Twitter-sphere minimizing your opportunity to be found by others.

So What’s “Tweetable?”

We are glad you asked!  Below is a list of some generic ideas to get you started:

  • Industry trends
  • Tips
  • Events
  • Statistics
  • Recommendations
  • Best tools for your industry
  • Links to your blog post
  • Pose questions (this is a great way to encourage engagement)
  • Attention-grabbing graphics
  • Video
  • Quote
  • Poll
  • Follow appreciation post
  • Short and sweet “how-to”
  • Data
  • Something funny

Now that you get the idea of what types of things you should post, it’s time to put a plan into action.  An efficient way of releasing multiple Tweets a day is to use a bulk scheduler like Hootsuite or Buffer.  Visit this blog post to get more information about bulk schedulers.

Happy Tweeting!

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Twitter Tips for Business

Twitter Tips for businessTwitter has over 300 million active users, making it one of the biggest social media platforms around! For marketers, the potential Twitter has to offer is huge! Additionally, the latest brand pages that have been introduced make it an even stronger platform for promoting content to customers. Countless companies have successfully used Twitter to build-up their brand’s identity. However, while several marketers have climbed aboard the Twitter bandwagon, many have yet to efficiently use the tool as a strategic channel.

What could possibly be preventing marketers from maximizing Twitter’s marketing potential? The main issue involves the unconventionality of Twitter. Twitter technology looks, feels and acts very different from traditional marketing tools therefore it requires a unique approach. Businesses have to look at the wide variety of skill sets required to see the full advantage of the site, from Customer Intelligence, to PR to interactive marketing, separate departments must come together to fully utilize the site properly. Furthermore, the openness of Twitter means marketers must keep in mind the classic mistake of saying the wrong thing.

However, with the right plan, marketers can tackle current obstacles and find success through Twitter.

Here are some Twitter Tips to help you succeed with your business:

1: Train your team to use it well.

While employees may be familiar with Twitter’s growing social media presence, they still need to understand how the site works in all its complexities and understand how it is that YOU want them to use it. Lots of companies are training employees to use social media, but when it comes to Twitter, training and experience is especially important. Twitter has a unique language, behavior and uses that are very different from Google, Facebook and the other social media sites.

2: Figure out Twitter’s role in your marketing mix.

When using Twitter, first decide why and how it fits in with your other platforms. It doesn’t matter if you’re making just one Twitter account, or several accounts. You need to understand how your customers are using the platform-are they just listening on Twitter, or are they actively speaking out? Brands can have more than one account, which may be useful for handling separate segments that have specific objectives, such as customer support, PR and direct marketing. With this in mind, each account MUST deliver a clear message of the brand to the audience.

3: Defining Your Brand

The first major step to using Twitter and hashtags effectively is defining your brand or business in a few specific words. Twitter is one of the most widely used social media sources, so you want to make sure your posts are being seen by the right people. Your central business tag should be a word that is unique to your business. You can make it your company name or a tagline that people will know about your business. For example, Red Bull uses #givesyouwings which is their company slogan. Doing this will help your business become recognized.

4: Gain a strong base of followers and engage them.

For a Twitter account to be successful, it takes more than just setting up the account. Brand need to build an active base of followers for their content to have any impact. You may have different tactics that can be performed to activate that community of followers to meet your brand’s objectives. For example, it’s important to keep the community engaged so conversation around your brand keeps building. A good way to do this is to use a calendar tool like Hootsuite to schedule content to continually go out to keep the audience active and engaged with your brand.

After developing your Twitter accounts and building a strong fan base, marketers can take a combination of relevant content, along with Twitter ads, to drive conversation and sharing. Twitter can be used to stimulate real-world brand interactions. Tweets can spark interest and energize your audience if you develop strong, relevant content, which in return will expand your brand’s presence in both the Internet and real world.

Always remember, your job does not end after you’ve completed this four-step plan. In the long run, it is absolutely necessary to be active in coordinating the proper use of the technology, and sharing best practices. This will successfully help your brand stay consistent with Twitter marketing!

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5: Use Trending Hashtags

As Social Media sites are growing, so is the use of the hashtag. If you didn’t already know, a hashtag is a word or a group of words after the # sign. Whether it be Twitter, Facebook, Instagram, Pinterest etc., hashtags are popping every everywhere. On Twitter especially, the hashtag has proven to be an extremely powerful tool for marketing businesses. But, how do we use this strategy properly? Hashtagging can either help you reach your target market and expand your business, or it could be a waste of your time. It is crucial to learn the power of this social media marketing tool and how to use it properly.

6: Use Content Tags Properly

Lastly, using the right content hashtags is another crucial step for your business success on Twitter. These tags are not branded, and aren’t necessarily popular or trending, they are just simply unique to your business. Using these enable you to get seen by your consumers who are searching for those specific hashtags. One of the biggest mistakes people make when using hashtags is not being specific enough to your business. For example, using #food if you run a catering business will end up working against your favor. Millions of people a day use #food and that is never an acknowledgeable hashtag for a business. Instead, using something more specific like #foodcatering will get your post noticed by your consumer. Finding common hashtags by checking out what tags are being used by your followers and your competition is a great way to make sure you’re using them effectively.

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Reasons Why People Unfollow You on Twitter

No matter how experienced we are, there are still a lot of things that remain a mystery. Most of these things are focused on why people choose to do what they do.

If you are running a business, you may get frustrated over people who unfollow you. You try to modify your tweeting style in an effort to make them happy and pay attention to your follower count in order to make sure that that it does not go down. Yet, your followers seem to reduce in number over time. Why?

In an attempt to help you answer this question, we have compiled a number of reasons why people unfollow you on Twitter. Read on and curb these annoying Twitter habits.

You forgot the “social”

No one would be interested to follow someone who is excessively promotional. There is nothing wrong in tweeting something about yourself or your company. But if every single tweet revolves about your products or service, then you are not being social.

You don’t have much to say

Twitter is a very noisy platform. A lot of users browser their timelines regularly. However, if you are not tweeting on a regular basis, your followers will most likely lose interest in you.

Space your tweets evenly throughout the day. Try to tweet a few times in a day and make sure to tweet your most important updates at different times so as not to lose your follower’s interest.

You disappear for days/weeks

It is important to check in regularly and respond to retweets, direct messages and mentions. Blasting out tweets and not engaging with your followers is definitely not cool.

Engage with your followers and make an effort to respond to them every single day, including weekends. Don’t allow your profile to look like a ghost town.

You have anger management issues

Nobody would be interested to follow someone who can’t seem to control his/her temper. Too much negativity is one of the major reasons to unfollow someone. Go outside and calm down.

You are a flood tweeter

You’re excited about something and you want everyone to know about it, we get that. However, you don’t have to tweet several times in order to get the message across. Learn to space your tweets.

 

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Are You Loosing Twitter Followers?

You’ve been building your Twitter presence and you feel good about it. It is great to increase that number, but it is equally important to maintain that number. Use these tips to find out what may be behind your declining follower base.

Are you delivering the content you promised you would? If you own a clothing boutique, your followers are likely expecting you to tweet about fashion trends, clothing tips, store deals, etc. If your tweets are about your political opinions, or the new frozen yogurt place you tried yesterday then your followers are not getting what they signed up for by following you. Make sure that any personal opinion tweets go to your personal account and not your business account.

Are your tweets original? If you are abusing the retweet button, that may be why you are loosing followers. The retweet feature is wonderful for sharing content, but when you retweet something you should add your own opinion. Use a few words to share why you decided to retweet something. Your followers connected with you on Twitter to hear what YOU have to say – give that to them.

Do you use Twitter solely for promotion? Remember that Twitter is a social media platform. People join to be social – they do not check their twitter solely to read promotional messages. If you are doing some promotion tweeting, be sure to provide a value to your followers. If you are promoting something on Twitter, make sure your followers get a benefit from reading that tweet. For example don’t tweet “Buy our new perfume…” instead consider tweeting, “Mention this tweet for 10% off our new perfume.”

Do you respond? If your followers ask you a question, or reply to your tweets they probably want a response back.  Being responsive on your account assures users that they are tweeting to a real person, and not a pre-scheduled system. Twitter is about building relationships. If you are not building a relationship with your followers, they are not going to stick around to build one with you.

 

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Why You Might Be Loosing Twitter Followers

You’ve been building your Twitter presence and you feel good about it. It is great to increase that number, but it is equally important to maintain that number. If you have been loosing followers lately, there are a few things to consider that might be behind it.

Are you delivering the content you promised you would? If you own a clothing boutique, your followers are likely expecting you to tweet about fashion trends, clothing tips, store deals, etc. If your tweets are about your political opinions, or the new frozen yogurt place you tried yesterday then your followers are not getting what they signed up for by following you. Make sure that any personal opinion tweets go to your personal account and not your business account.

Do you respond? If your followers ask you a question, or reply to your tweets they probably want a response back.  Being responsive on your account assures users that they are tweeting to a real person, and not a pre-scheduled system. Twitter is about building relationships. If you are not building a relationship with your followers, they are not going to stick around to build one with you.

Do you use Twitter solely for promotion? Remember that Twitter is a social media platform. People join to be social – they do not check their twitter solely to read promotional messages. If you are doing some promotion tweeting, be sure to provide a value to your followers. If you are promoting something on Twitter, make sure your followers get a benefit from reading that tweet. For example don’t tweet “Buy our new perfume…” instead consider tweeting, “Mention this tweet for 10% off our new perfume.”

Are your tweets original? If you are abusing the retweet button, that may be why you are loosing followers. The retweet feature is wonderful for sharing content, but when you retweet something you should add your own opinion. Use a few words to share why you decided to retweet something. Your followers connected with you on Twitter to hear what YOU have to say – give that to them.

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The Hashtag Basics

Hashtags can be a great marketing tool, but it is important to know exactly when, where, and how to use them to help you market.

Hashtags are the words, or sometimes just jumble of letters that you see following the # sign. Hashtags are not essential, or appropriate for every tweet. Before going hashtag crazy, it is important to know how they can help your business. Hashtags work for categorizing content. Adding a hashtag into your tweet makes it easier for other users to find. This can be extremely useful when discussing a topic other Twitter users may be discussing as well. For example, during the Superbowl you could search #Superbowl on Twitter and a display of Superbowl related tweets would be the result.

As a marketer, you can use hashtags to create buzz around your product or service. For example, say you are the owner of a shoe boutique and you are having a sale on winter boots.  Tweet something about the sale, and then use the hashtag #winterboots. This is a broad category, and someone in the market for winter boots is likely to search “#winterboots.” By incorporating the hashtag into your tweet, your tweet will show up in the search results. It is important to keep the hashtag brief and easy to read. If you use the hashtag #WinterBootsAreHalfOffAtTheShoeBoutique it is not only hard to read, but it is also likely that nobody will search for that hashtag – and your tweet will not appear in any searches.   Your tweets are already limited to 140 characters, so use those characters wisely! Hashtags should be used to get your point across, yet still remain brief.

For hashtag success, be consistent. There is no point in using a hashtag if you do not keep using it. If you do not repeat the hashtag, your tweet may go unseen by potential customers. Make sure to use your hashtags. Be sure your hashtags are relevant and easy to understand. Twitter is about simplicity – so be nice and do not confuse your Twitter followers with a confusing hashtag.

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