,

Hospitality Marketing With Social Media

social media marketing experts

 

 

 

 

With consumers spending more of their time on social media sites, companies everywhere are trying to reach them by social networking. There’s now a common expectation that a strong online marketing strategy is necessary for any company trying to see an increase in their marketing efforts. Lately, those companies in the hospitality market have been really utilizing social media to see an increase in sales.

 

Why hospitality? It’s an industry driven by recommendations and reviews. People make purchasing decisions with different criteria in mind, yet peer reviews and recommendations are among the most popular ways to persuade. With the popularity of social media and the growth of the Internet in recent years, consumers jump online to give their positive or negative reviews of brands.

 

Hospitality is an industry where customer service is crucial, so it makes sense that the industry would want to develop the greatest customer service experience possible. Social networking is being viewed as a new and improved customer service platform for a variety of companies. Social media provides online visibility and lets companies market their products and services online to people everywhere, increasing their reach and exposure to potential consumers.

 

If you’re in the hospitality industry, there are some things to keep in mind when developing a social media strategy.

 

Consider what your goals and objectives are with social media. This will assist you in choosing the perfect social media platform to start with. If your company is new to social media, start with setting up just a single platform. Once you get more comfortable using this platform, record how much time it takes you on a daily and weekly business to manage the site then consider making other presences on different social media sites.

 

Also, have a content strategy. Think about what you want to put out on your social media sites and how often you’ll put it out there. Keep your customers in mind at all times when choosing content. Think about if your consumers want to view constant promotional messages, or if they would prefer to view interesting articles you found and shared.

 

To make social media work for your business, you must use it regularly and be constantly engaging in conversations with your consumers!

 

Carefully choosing the right social media platform to start with is very important. In considering Twitter, know that it lets companies connect with consumers, and other companies on both a local and a global scale. If it is important for your company to have fast customer service, Twitter can be used to respond quickly to questions, comments or complaints consumers might have.

Immediate, real time customer service is marketing in itself. It should generate positive emotions from your fans and followers and lead to influential word of mouth recommendations for your company.

 

With Facebook, your brand’s page acts as the online “headquarters” of your company. It’s like a marketing hub for consumers to come and see what your brand has to offer. You should give your Facebook fans exclusive information about your latest specials and deals, as part of your online marketing strategy. Also, think about making Facebook check in deals to reward consumers for checking into your business by giving them coupons or discounts.

 

Blogging can also be used in your marketing strategy. You could set up a company blog on your website, and also find influential bloggers who can review your products and services then direct readers to your site. A business blog lets you position your company as an expert in the industry. Blogs are also good to use for sharing company milestones which consumers would be interested in knowing, like if your company has changed locations, or opened a new office.

 

YouTube is another great site to consider. It’s a great platform to show off important and fun events happening in your company. It gives consumers insights into your company and promotes curiosity, which can lead to an emotional connection with your brand. You can increase the effectiveness of your videos by posting them on any other social media platforms you might have.

 

There’s also Pinterest. It’s the latest trend in social media, allowing users to “pin” their interests onto boards that they create. For your marketing strategy, you could create a board to show off your products, or pictures from company events to catch the interest of users. A great benefit of Pinterest is providing consumers a visual appeal to your brand.

 

While there are many options available to develop your marketing strategy, remember to start small, then become comfortable with how your strategy is working, then build your social media presence gradually to provide quality customer service to all of your consumers!

/0 Comments/by
,

Hospitality Marketing With Social Media


With consumers spending more of their time on social media sites, companies everywhere are trying to reach them by social networking. There’s now a common expectation that a strong online marketing strategy is necessary for any company trying to see an increase in their marketing efforts. Lately, those companies in the hospitality market have been really utilizing social media to see an increase in sales.

Why hospitality? It’s an industry driven by recommendations and reviews. People make purchasing decisions with different criteria in mind, yet peer reviews and recommendations are among the most popular ways to persuade. With the popularity of social media and the growth of the Internet in recent years, consumers jump online to give their positive or negative reviews of brands.

Hospitality is an industry where customer service is crucial, so it makes sense that the industry would want to develop the greatest customer service experience possible. Social networking is being viewed as a new and improved customer service platform for a variety of companies. Social media provides online visibility and lets companies market their products and services online to people everywhere, increasing their reach and exposure to potential consumers.

If you’re in the hospitality industry, there are some things to keep in mind when developing a social media strategy.

Consider what your goals and objectives are with social media. This will assist you in choosing the perfect social media platform to start with. If your company is new to social media, start with setting up just a single platform. Once you get more comfortable using this platform, record how much time it takes you on a daily and weekly business to manage the site then consider making other presences on different social media sites.

Also, have a content strategy. Think about what you want to put out on your social media sites and how often you’ll put it out there. Keep your customers in mind at all times when choosing content. Think about if your consumers want to view constant promotional messages, or if they would prefer to view interesting articles you found and shared.

To make social media work for your business, you must use it regularly and be constantly engaging in conversations with your consumers!

Carefully choosing the right social media platform to start with is very important. In considering Twitter, know that it lets companies connect with consumers, and other companies on both a local and a global scale. If it is important for your company to have fast customer service, Twitter can be used to respond quickly to questions, comments or complaints consumers might have.
Immediate, real time customer service is marketing in itself. It should generate positive emotions from your fans and followers and lead to influential word of mouth recommendations for your company.

With Facebook, your brand’s page acts as the online “headquarters” of your company. It’s like a marketing hub for consumers to come and see what your brand has to offer. You should give your Facebook fans exclusive information about your latest specials and deals, as part of your online marketing strategy. Also, think about making Facebook check in deals to reward consumers for checking into your business by giving them coupons or discounts.

Blogging can also be used in your marketing strategy. You could set up a company blog on your website, and also find influential bloggers who can review your products and services then direct readers to your site. A business blog lets you position your company as an expert in the industry. Blogs are also good to use for sharing company milestones which consumers would be interested in knowing, like if your company has changed locations, or opened a new office.

YouTube is another great site to consider. It’s a great platform to show off important and fun events happening in your company. It gives consumers insights into your company and promotes curiosity, which can lead to an emotional connection with your brand. You can increase the effectiveness of your videos by posting them on any other social media platforms you might have.

There’s also Pinterest. It’s the latest trend in social media, allowing users to “pin” their interests onto boards that they create. For your marketing strategy, you could create a board to show off your products, or pictures from company events to catch the interest of users. A great benefit of Pinterest is providing consumers a visual appeal to your brand.

While there are many options available to develop your marketing strategy, remember to start small, then become comfortable with how your strategy is working, then build your social media presence gradually to provide quality customer service to all of your consumers!

/3 Comments/by

Important Features of Facebook’s Timeline Format

Yesterday, Facebook’s Timeline format took over, turning all brand pages into the Timeline format. This change is mandatory on Facebook and the format is definitely a new, exciting way for brands and followers to interact.

The Timeline format will be a great way to encourage fans to add user-generated content, which ultimately will increase user engagement. Furthermore, brands can talk directly to consumers, so it’s a great opportunity for businesses to show off their brands in a humanized manner, with a personal touch. In order to find the most benefit out of this new Timeline format, you must understand its structure, as it can be an extremely useful marketing tool.

Here are just a few important factors to note about the Timeline to get your business prepared!

1. The Newly Constructed Wall
With the Timeline format, you will notice a more visually appealing style that allows brands to act like publishers. So, all the content a brand shares on the page should encourage followers to add and share their own content.

For mobile marketing in particular, this visual style will be hugely important. It follows in the footsteps of sites like Instagram and Pinterest, which found success though visual images. So, Facebook’s upgraded wall entices followers to share videos and photos. And any of this content that highlights a user engagement with the brand can go viral immediately, with the click of the Share button.

Additionally, the Timeline format has a Wikipedia factor to it. Important milestones or events regarding the brand will now be highlighted so that followers become more informed about the brand and have more of an incentive to share their favorite aspects of the brand.

2. The Bold Landing Page
With the Timeline, brands can post a prominent image on the façade of the Timeline to give fans a clear, distinct image that connects them to that brand. Businesses should choose a photo that embodies the heart of your brand, and clearly shows off your specific product or service.

This cover photo will be the banner image, and the profile picture will show up on the lower left side of the page. It’s important to write quality copy to present your brand in an exciting way to potential fans. And the more visual you can make your page, the more it will stand out and will gain more views!

3. New And Improved Tools
The Timeline format comes with new analytics tools, which will be a huge help in monitoring for page admins and brands. One unique tool is that any fan can directly message the brand. This is important because in the case of a consumer complaint, the consumer can send the complaint in a message to the brand, instead of posting it on the brand’s wall. This also adds more of a personal connection consumers can have with brands, as they can be heard by the brand as a real, individual person, and not just a customer.

Once you understand the format of the new Facebook Timeline, use it to your advantage and your consumer engagement will quickly increase!

/1 Comment/by

6 Latest Lessons For Social Media Marketing

In order to carry out good online marketing practices, you need to be constantly learning the latest digital trends and getting training a few times a year. Make sure everyone in your company, or at least everyone involved in the marketing of your company, is up to date on the latest social networking changes, and try to update all your social media platforms about every six months.

Here are some lessons on how to keep your business’s social media marketing campaign running smoothly.

1. Look for new ways to engage your online communities
Marketing is an essential practice for business, and today, social networking is the best way to provide better customer satisfaction and discover insights into how your consumers feel about your products and services. The fans and followers on all your social media sites are your main strategic tools to use to see how to modify your business to meet their needs more effectively.

2. Don’t let staff tweet and comment outside of the workspace

This may sound harsh, but it is a currently trending idea that could really help businesses. Employees’ online social networking and tweeting done outside the company could have potential consequences; so to be safe, keep all company social networking done inside the company.

3. Restructure and/or retrain a couple times a year

Because social media is such a quickly evolving field, it is vital to stay on top of all the trends and new tools. If you can make an effort to have your company restructure social media platforms to stay up to date, as well as, retrain employees on the latest social networking changes at least twice a year, your business is sure to continue to thrive with social media marketing.

4. The main way for finding products is becoming social search

Currently, Facebook seems to be one of the main tools people end up using to find information on products and places. With this in mind, it is likely Facebook could take over Google’s rep as the main ecommerce search engine. So make sure you’re aware of social searching, and highlight your products and services effectively on Facebook.

5. Create a long term social data plan

Creating social media campaigns based off behavioral data is now more popular that ever thanks to online conversations, interests, groups and friends, which companies can use as vital information in their social networking. Don’t merely join social media platforms and gain fans and followers, but also be continually thinking about how to build up your social media presence based on interesting information from these sites so you are able to grow and evolve.

6. After your target audience is created, watch your social engagement grow

An average brand oversees multiple blogs, Twitter accounts, Facebook pages, YouTube channels, etc. So, what companies must remember, is to maintain a common brand image and communication style that is uniform among every social media account. Consumers will be able to recognize your company amongst other competition and have a solid understanding of your brand image and want to engage with you for life.

/1 Comment/by

The Power Of Social Media

 

 

 

 

It is a fact that developing a presence on social media is far more complex than simply making a Facebook page.

Social media marketing tools have become intricate and numerous this year, and the evolution of social media is peaking.

Businesses are struggling to keep up with all the new technology, and are finding out just how important it is to learn tools and techniques for online marketing and social media. As a result, there is now there is a big emphasis on teaching online marketing in universities, as the Internet becomes more and more relevant for conducting business.

Marketing instructor Jessica Rogers from Texas A&M University is a major supporter of taking advantage of every social media tools available.

According to Rogers, “Social Media creates a whole new world…Schools embracing these tools deserve a lot of kudos.”

Both students and companies around the world have more access to information than ever before, thanks to the Internet. And now social media has allowed businesses and consumers to connect and engage with each other on a more intimate level than ever before.

One of the latest tools used by students to get more in tune with social networking is Chatter. This platform is similar to Facebook, but allows for more privacy and has private, numerous subgroups that can be created. In addition to engaging through these subgroups, you can go into separate chat rooms to exchange and view videos and slides.

Always remember that there are so many different social media platforms in existence, so take advantage of the platforms that make the most sense for your business goals. There are sites with more simply stated and shared information, and other sites that are more “hands-on” and require a greater level of engagement.

Today’s students are gaining knowledge of social media because when applying for jobs, companies know social media and social media marketing are the future of business, so knowledge of how to properly use these sites is extremely important.

With all of this in mind, it is clear that knowing social media networking is power. You can take your business to new heights by learning and utilizing the right social media marketing techniques for your business.

In the social media world, the sky’s the limit!

/1 Comment/by

Some Negatives To Google+

 

 

 

 

With about 90 million users joining Google+ since it came out in June, it would seem as if Google+ has become a successful social media platform.

However, that number of users doesn’t explain how Google+ really matches up in the social media world. In fact, compared to its rival site Facebook, Google+ seems almost invisible. Research firm comScore Inc has found that while Google+ is getting many users to sign up for the site, users really aren’t actually on the site utilizing the tools Google+ has to offer very much.

Users on personal computers spent an average of three minutes a month on Google+ during the months between September and January, whereas they spent six to seven hours on Facebook during this same time, according to comScore.

In addition to this lack of engagement on Google+, there’s also the issue of differentiating Google+ from Facebook. With the launch of Google+ last year, the site was positioned as a Facebook rival where users could share content with very specific groups of people, however sharing on Facebook is much more commonly used.

An original feature of Google+, the “Hangouts,” where users can conduct a videoconference with up to 10 people, hasn’t seen much excitement from users. This feature has not proven to be compelling enough to convert Facebook users to Google+ users.

Executives at Google have tried to ignore this comparison to Facebook and continue to state that they are making a long-term investment on a strong idea and that they are still working to build up more tools to make Google+ triumph over Facebook’s features.

Google vice president of product management, Bradley Horowitz, claims that Google+ is meant to be more than just a destination site and acts as an auxiliary to other Google services like YouTube and Gmail, by adding a social-interaction component to those services. However, other Google+ partners are concerned by the lack of activity on the site.

Google still has not gotten companies to advertise on Google+, and some marketers testing the site have found that brand messages don’t seem to reach consumers as much as they had hoped.

It seems that Google+ does not have the same frequency of activity that sites like Twitter, Facebook and the latest, Pinterest, currently offer. And without the level of engagement on the site, there’s not a strong desire to advertise on the site.

Twitter and Facebook have come to change the way people find new content on the Internet, which competed with Google as the main gateway to the Web. Most activity done on Facebook cannot be accessed from the Google search engine because of privacy controls, which have made the search engine less useful since people are spending more time on Facebook.

So, what’s the main point to take away from all this? Google+ is definitely a prominent site in social media networking, but to find the benefit out of it, you must be effectively engaging on the site. Keep in mind that as far as consumer usage on social media sites, Facebook and Twitter are still the dominant sites used.

 

 

/1 Comment/by

The Power of Pinterest

 

 

 

 

 

The latest social media craze is Pinterest. Currently, Pinterest is not as big as Facebook and Twitter, but companies should look into adding Pinterest to their social media strategy to build up their brand.

Pinterest is an online “pinboard;” users can “pin” content and images they are interested in and can share it with users with similar interests, family and friends.

Just since last May, Pinterest’s audience has grown 76%! This shows just how relevant this site is becoming. In fact, it’s becoming one of the fastest developing social media site ever and is a great site to use to show off products and get noticed.

Right now, brands should develop their image on Pinterest before the site explodes and becomes even more popular. Become a brand already noticed on Pinterest right now before you become lost amongst even more brands in the future looking to join the site.

Build a strong presence on Pinterest now so you get used to the site and know exactly how to use it efficiently. The site is the newest way to visually show off what you have to offer in a new way that Facebook and Twitter cannot. Furthermore, it allows you to build strong relationships with consumers who share your same interests.

After finding these consumers who are passionate about your brand, they will share your content on the site, ultimately bringing you more consumers who fit into your target audience.

Make your boards fun, creative and exciting to get some attention and highlight what you have to offer. Pinterest is great for retailers showing off fashion trends, restaurants showing off their best dishes and brands that really target the youth culture-music, movies, celebrities, festivals, etc.

Give Pinterest a shot and give the world visually pleasing images of what your brand has to offer and watch your brand identity and loyalty grow!

/0 Comments/by

A Peak Into Pinterest

 

 

 

 

With social media marketing, there is always a new platform coming out to learn. Pinterest happens to be the latest social media channel, and it is quickly becoming a popular site among users. Pinterest lets users “pin” things they find on the web that they like onto an online pin board. This new platform has great potential for small businesses selling visually unique products in particular.

Another appealing element to Pinterest is its strong social factor. Users can share their pins with followers on Twitter and fans on Facebook. These pins can then be repined and shared. Furthermore, users are also able to make new pins from anything they find on the web, or other social media sites.

Marketers everywhere are starting to discover how much potential Pinterest has to offer. Here are a few things to expect if your company starts using Pinterest.

1. More traffic to your site

After importing a “pin” (an image) to Pinterest, the site then links that pin back to its original source. For example, if a restaurant posts a pin of one of their best dishes, users can click on the image and will be directed to that restaurant’s website. This element of Pinteret will certainly drive traffic to your main site and increase your company’s SEO.

2. More insights into followers’ interests

Companies are using Pinterest for market research. The site is a great way to connect with consumers knowing that anyone can create a pin board in the site. This means that a clothing boutique could use Pinterest to discover what trends users are sharing with others. Then, using this information, the retailer could use these trends and styles and post similar clothing onto their pin boards. Or, they could use this information to make their own board that users could pin clothing trends that they’d like to see in that boutique. This gives businesses great feedback and insight from their followers.

3. More relationships with customers

New companies will find great success using Pinterest to get their name out there and create lasting relationships with new customers. The pin boards are public, so anyone can see and share pins. With a strong brand community, businesses will ultimately expand, and sharing your product images on Pinterest is sure to spark interest around your brand.

With any social media channel, it’s important to have strong connections and be active and engaged with your followers. Simply sending out promotions is not the way to start to reach customers. With Pinterest, users will immediately follow businesses that provide them with valuable content that connects with them on a personal level. After gaining a solid base of followers, slowly engage more and more with promoting your brand, but first begin by joining Pinterest to connect with people. Repin things you’re interested in and create your own pin board to get your business rolling with Pinterest!

 

 

 

 

 

/0 Comments/by

Staying On Top Of The Changing Social Media World

 

 

 

 

After playing with social media for a few hours, it’s easy to become overwhelmed. You quickly realize that there are so many new tools constantly coming out that you feel obligated to learn in order to keep your social media marketing plan strong.

You can be sure that with Internet marketing, once you conquer one social media platform, a new one will come out soon enough, so always be prepared for continual learning! However, understand that sometimes it is worth learning all the new social media tools, and sometimes you might not need to invest so much time in learning a new platform; it all depends on your specific marketing plan and target audience.

While it can be demanding to have to constantly keep up with the latest social media tools, there are tricks to help keep your cool and stay strong in the ever-changing Internet marketing scene. Here are three elements to stick with in order to keep your social media marketing plan sturdy when approaching new social media channels.

1. Stick with what you know

If you’ve been playing with social media for a while now, you should know what works for you and what doesn’t. If there’s one social media platform you know is bringing you success, stick with it and maintain that success. When you find a new social media channel, experiment with it, but don’t neglect your best platform.

2. Stick with your marketing plan

If you know certain social media platforms won’t work well with your company’s marketing goals, don’t waste your time with them. Know what your company message is, what content you want to deliver, and who you want to deliver it to. Keep this plan flexible so it can adapt to the latest platforms, but never forget what your marketing plan is. Only spend time looking into new platforms if they seem to align with your marketing goals.

3. Stick with your customers

To be successful with social media marketing, you must know who your target audience is and know what social media platforms they use the most. Take this information into consideration when new platforms pop up. Think about if the new platform seems like something your target market would get into, or not. If it is, take the time to learn it to reach those customers.

Even though there is a lot to learn with social media marketing, if you spend your time wisely on learning what will work with your social media campaign, you will stay successful.

/0 Comments/by

7 Ways To Engage With Your Followers on Twitter

 

 

 

 

Twitter is a great social media tool for sharing information and building a community of loyal customers. It is ideal for keeping customers informed about your brand and can also be used very efficiently to drive traffic to your other social platforms. The most effective use for Twitter is certainly its ability to help build lasting relationships with people who share your same interests.

Here are some tips that will help you to boost your level of engagement with your target audience on Twitter.

1. Leave space, yet Tweet consistently

If you send out 10 tweets in one hour about your brand, your followers will be overwhelmed and annoyed. Your Tweets will end up looking like spam. However, it is important to Tweet consistently throughout the day so that your followers will come across valuable content that they will want to share. Leave at least 30 minutes in-between your Tweets to keep a good balance between informing and over-informing.

2. Connect people

On social media sites, people want to make connections with those who share their interests. When you help to connect your followers with similar people, your followers will be grateful and have more respect for you. In return, they will be more likely to engage with your brand.

3. Show your personality on your profile

Having a real picture of yourself or your company will make people trust your brand more. You will appear more human and more relatable. Add personal information into your bio to get people interested in what your brand is all about. This way, people will feel passionate and make connections with your brand and look out for your Tweets, and hopefully, will retweet more.

4. Ask questions, and give answers

By asking questions to your followers, they automatically become engaged with you. It gives them a moment to think about what you’ve asked and might spark an interest in them to give you a quality response that you can learn from. When they ask questions back, be sure to answer those questions to build a conversation with your followers.

5. Break the news first

Think about some issues that are relevant to your brand and your company’s interests and provide valuable content continually about those issues. This positions you as an expert in your field, and your followers will know they can count on you to keep them updated about certain topics. Try to be the first to spread news on issues to increase the number of retweets you get, and get the conversation started in your community of followers.

6. Promote your followers

A great way to engage with your followers is to retweet your most passionate followers’ Tweets. Take time to thank them for sharing content and #Recommend and #FF others.

7. Ask for a retweet

If you add, “please RT” to your Tweets, you’ll find that you will get an increased number of retweets. It’s a simple way to remind your followers about retweeting and shows that you want to spread your information and reach out to others.

Twitter is not a site you can use to gain customer loyalty through without engaging with your followers. Always stay active on your Twitter account and listen to your customers to build a strong, lasting, engaging relationship with them

/2 Comments/by