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How to Handle Negative Reviews Online

reviewsBIMS_5.11According to Zendesk, a customer service software program, 88% of buyers rely on the opinion of others when making purchasing decisions. That said, you should always strive to get positive customer reviews. But sometimes, no matter how hard you try; bad reviews happen. There’s no way around it.

Negative reviews are one of the biggest nightmares of entrepreneurs and business owners. Any testimonial from unsatisfied customer can adversely affect your business.

While negative reviews are unavoidable, there are some things you can do to prevent them from ruining the image of your company. Here are some tips on how to handle negative reviews online.

Investigate before taking action

Before you formulate a strategy on how to respond to negative reviews, you should first determine whether or not what the customer said is true.

If you found out that it really happened, we suggest that you acknowledge the person’s input. Then, apologize, present your side of the sorry and then tell the customer how you plan to address the issue. If you found that the statement is incorrect, talk to the commenter privately and provide evidence that proves that the comment is incorrect. Once it’s settled, politely ask the person to delete the comment or review.

Cooler heads prevail

We know that you work so hard to keep your customers happy. That said, it can be quite frustrating to read bad and hurtful things about your business. Your immediate response is to react in the heat of the moment. But if you do, you will only make yourself look bad. The last thing you want is to become known for lashing out at customers.

Before you respond to the criticisms that are being thrown at you, you might want to take breather and formulate a polite response. Customers will gain your respect if you respond to a negative review in pleasant and helpful way.

Stay positive

People are not expecting you to be perfect. We are humans and we are all bound to make mistakes. Just make sure that own up to your mistakes and deal with the negative reviews in a transparent and polite manner.

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Tips to Improve Your Email Open Rates

OLYMPUS DIGITAL CAMERAYou’ve put a lot of work into those emails. You came up with some exciting content and even added a compelling call-to-action. You also ran some email tests in the hopes of getting better results. In spite of all those efforts, your open rates are still not improving.

What can you do to bring that up and get people to actually read your emails? Here are some tips to make sure your emails get delivered, opened and read.

Start with a good subject line

If there is one opportunity to convince recipients to read the email, it is the subject line. After all, it is the first thing they see on any email. Your subject line must be clear and concise. It should tell readers what to expect from the email.

Provide quality content

Offer something of value in every email you send. Subscribers will be eager to read your emails if they know that there is something valuable on the other side of the subject line.

Send your emails at the right time

Timing is everything in marketing. If you send emails too early in the morning or too late at night, they can get lost in the shuffle of other emails. If you send it too late in the afternoon, they may decide to put off reading until the morning since they might be too busy accomplishing some tasks before going home. The best time to send emails is during lunch or after work, when you know they’re reading.

Be consistent

Send too frequently and you may end up losing subscribers. Send too infrequently and you may cause your readers to stop interacting with your email. Send your emails at a consistent frequency to build your email reputation. A good rule of thumb is to send no less than 1 email a month and no more than 1 email a week.

Make it personal

Studies show that subject lines that contain the first name of the subscriber boosts open rate every time. This is a subtle trust builder and an instant attention grabber. Make sure you personalize subject lines with first names.

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