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What Makes A Marketing Video Effective?

Successful marketing videos engage, educate, and persuade audiences towards a call to action. Ensure your next marketing video is successful by incorporating the following ideas:

Utilize the power of video marketing by showing your audience what you are talking about. In other words, do not just tell them. Video marketing can be incredibly powerful because it allows you to engage and persuade your audience directly. Make sure that your video illustrates the benefits of your product or service. Demonstrate how your product works and why they should care. Play on the visual power you have with video marketing!

Make sure your video has a beginning, middle, and an end.  In this sense, your video should be formatted like a good story. Good stories make us think and feel. But most importantly, they make us remember. The beginning of your video should establish who you are as a company and as a brand; this would be equivalent to establishing characters in a novel. The middle of your video should explain the product or service and give your audience a call to action; this is similar to the climax or problem in a novel. The end of your video must leave the audience with a reason to interact with your brand.

Play to your audience. Think about where your video will be displayed. Your video should be targeted to the audience you want to communicate with and in turn, the audience that will be interested in watching video content. The tone of your video should align with the personality of your company. Give your audience a strong sense of who you are through your video.

Keep it simple and interesting so that your audience views the entire video. You would not want to lose them half way through!

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Small Business Lead Generating Sales Funnel

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Small business lead generating is a big deal over here in our marketing world! We are really good at helping you fill your sales funnel, but if these leads never follow through to a conversion and a sale then it is a wasted effort.

While working with  small business clients, we often hear that they have gotten “no leads”. Huh, that is weird since I see leads coming across the email, in blog comments and as requests for info on Social Media. I think what they are saying is that they have gotten no “sales” or new clients. This can happen because of a breakdown between leads and sales.

Today we are going to look at all the pieces that go in making a successful lead to sales transaction.

What is a sales funnel?

A sales funnel (also known as the sales pipeline) is the term for the process by which we add A LOT of leads into the top of the funnel and sales come out of the bottom, losing some along the way. The parts of the sales funnel can be called a lot of different things including prospects, suspects, and customers; leads, visitors and pre-qualifications.

We are going to look at some of the normal sales-funnelly things, but then we are going to talk specifically about where your process may be failing your conversions. It can be VERY easy to get caught up in the labeling and not look a the practical aspects of going from propects to sales.

The Practical Sales Funnel

Leads – Opportunity

Leads can look like many things. They can be a message sent through Facebook asking about your services, an email info request, a response back to your email newsletter, basically any time someone talks to you about the goods or services that you sell. THE FIRST THING you should do after getting one of these messages is to add this person to your database, CRM (customer relationship management software), or spreadsheet of prospects. Make sure to note what kind of service or product they were interested in.

This is the first step of your sales funnel and just consists of collecting their contact information so that you can communicate with them on an ongoing basis.

Sales Call – Connection

The first time that you contact this prospect (whether it be by email or phone), your goal should be to set an appointment. An appointment for a formal phone call or in-person meeting where you can talk over your offerings at a time that is convenient and when the prospect will be receptive to listening to you.

I think that this should be over the phone as you have not pre-qualified this person enough to know if they are a good fit. Can they afford your product or service? Are they ready to buy within the next 30 days? Have they researched any of your competitors?

These are all vital things to know and you are just wasting time meeting with someone who is not ready, willing and able to buy your product or service.

Follow Up – Timing

I am going to tell you something that you may find shocking. Most prospects do not buy right away, gasp. Honestly, I have asked some of our clients how many times they followed up on a sales lead and they say that they never followed up because the person did not buy after the first contact. This is what we in the business call BURNING LEADS. The prospect raised their hand and said they were interested, but probably did not have enough information to take out their credit card and buy.

You should follow up a phone call with an immediate personal note or email, thanking them for their time. You should then reach out with offers of additional info at least two or three times more over the next couple of weeks (put it in your calendar). After that, make sure they are on your newsletter list so they receive ongoing communications from you, which could remind them why they called you in the first place!

If you are a typical small business owner, you are probably a TERRIBLE salesperson. If this is the case (as it is with me) you are going to need to hire someone to follow up for you. You can pay this person a fixed rate or “spiff” them an amount for each appointment they set for you. DO NOT skimp on this, a good salesman can make you more money than you ever imagined possible!

Conversion – Obstacles

Okay, you have a lead and they want to buy BUT they have not pulled the trigger (ie paid you yet). This is the most frustrating part of the sales process and one you need to look at very closely because it is probably your fault that the sale is not moving forward!

First off, make sure it is VERY easy for your prospect to pay. Just this week we had a lady call and say she had been waiting for us to send her a link for payment. Now I KNOW that we sent that link over a week or so ago, BUT what matters is that we re-send it to her right away while she is paying attention to us.

Another great example about how a process can fall apart is one of my bookkeeping clients. She takes her prospects, sends them to her salesperson to follow up, gets them excited about her services, they say they want to buy and then…NOTHING. In my opinion, the sale is falling apart because she expects them to gather their receipts, bank statements and other financial documents together themselves. To me it feels like, if they could do all that themselves, what would they need her for?!?!?! We suggested that she make a part of her services a two hour, holding-your-hand and getting your documents together startup meeting. This way, she will get the client on board AND she will be losing less of them due to the fact that they are terrible at accounting tasks.

Sale – Persistence

Overall, sales takes persistence and can be absolutely, soul-killingly hard if you are not geared to enjoying being a salesperson. BUT, if you make it a game to see how many people you can move down your small business lead generating sales funnel, removing speed bumps along the way, you WILL make more sales. This in turn will make it much more likely that you will want to do it again and and again! www.marketingartfully.com

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7 Habits of Highly Effective Video Marketing

This article I found at http://onemarketmedia.com/blog/2010/08/7-habits-of-highly-effective-video-marketing/ Great information!

7 Habits of Highly Effective Video MarketingVideo is now on every marketer’s to do list. Why? Because web video and rich media engages, persuades and motivates like no other marketing tool. In deference to Mr. Covey I present seven ideas that if done well will help make your next video successful:

1. Tell a good story.
Sure it sounds simple, even trite, but good storytelling is just as important to video marketing and advertising as it is to film making. Stories have a beginning, a middle and an end. They make us think. They make us feel. If told well, they inspire us.

At the heart of any good story is an emotional appeal – it may be subtle or it may be dramatic, but without that emotional connection, the story is quickly forgotten.

A good story has some or all of the following attributes:
Good stories don’t appeal to everyone – your story should be targeted to the people that you are most interested in communicating with. (These are also the people most likely to socialize your story) – if you try to appeal to everyone, you might end up appealing to no one. (B2N)
Good stories resonate – they are familiar and strike a chord with the audience because they can relate to the story being told. Have you tested your video idea with selected members of  your target  audience before you start production? If not, why not?
Good stories are credible – the story teller, the content and the outcome of the story have to work together and all have to be believable, trusted – your audience can see through the lies (the hype and the exaggeration).
Good stories are usually simple – they can be grand tales or ripping yarns but in the end the best stories have a simple outcome and a simple message. Keep the razzle to a minimum and forget the dazzle.

The goal should always be to create engaging presentations that tell a good story. What’s your story?

2. Show them, don’t tell them.
A video of someone using your product and extolling it’s virtues is far more powerful (and credible) than animated text or a series of photos.  Educators and trainers have long known that the true benefit of video is that it generates much higher retention rates because it engages more than one of the senses at the same time. Retention rates can triple when what you hear is being reinforced by what you see. That doesn’t mean a talking head is necessarily more engaging than an audio podcast or a brochure ‐ you still have to present compelling content that engages your audience.
The ability to show your customers how your product works, how it solves their problems and how it is used by others is where video marketing is unsurpassed as a vehicle to engage and persuade your audience. A page by page walk-through of your software interface may be helpful – but it doesn’t demonstrate to prospects the benefits of your product or how it fits into their processes or business cycles. It’s not about you or your product or service – it’s about how your product or service can help solve your customers problem. Show your customers exactly how your product or service  solves their problem! (this is especially important in the early stages of the buying cycle.)
Video, animation and interactive flash programming can build compelling visual examples of exactly how your products work and why they solve your customers’ problems.
• Testimonials are more compelling when you see and hear a customer talk about their experience with your product.
• Case studies are more engaging when you can actually see how a customer integrates your product in to their process and how your product measurably improves your customer’s bottom line.
• Product demos are far more powerful when you illustrate (i.e. using video or  information graphics ) exactly how your patented process works and benefits your customers.
The power of video and rich media is in its ability to demonstrate the tangible benefits that a product or service can offer.

3. Choose your words very carefully.
There are many important components that go into creating an effective video: Using the right equipment, the proper location, 0n-screen presenters, motion graphics, and music are all critical components to the creation of engaging communications tools. None of these however, are more important than the script (either a formal script or at least speaking points that summarize what should be mentioned in the video.)

Some things to consider when developing a script or on-screen talking points outline:
•Do you understand the key issues affecting your industry?
•What are the top three messages that you have to communicate?
• Are you clearly outlining the benefits that will best resonate with your target audience?
•Are you speaking your customer’s language?

The script is the ‘what’ in the video development process. Everything else is the ‘how’. Far too many corporate videos simply focus on the ‘how’. It is critical that the video development company you engage has expertise in marketing writing and positioning. Style won’t count for much if your message doesn’t resonate with your audience. Deciding on the right thing to say is always more important than how that information is ultimately presented.

Unscripted doesn’t mean unstructured.‘ Spontaneous’,  unscripted videos are becoming more commonplace on the internet as this type of presentation provides a natural tone and authenticity that resonates well with viewers. This doesn’t mean a lot of effort and planning doesn’t go into what questions are asked, how people on-camera respond and how the final product is edited. Even if a formal script is not developed, the business objective, structure and desired outcome of the video should all be considered and coordinated during the pre‐ and post‐production stages. You should never start a video project without knowing EXACTLY what you want the video to communicate.

4. Build‐in Interaction (and ultimately, conversion).
The more interaction you can build into the experience the more engaged the viewer is with your brand. Interest, engagement and interaction should be the goals of web-based video . “Click here to…” is a good start. What do you want the viewer to do when they have finished watching your web video? How deep do you want to take your viewer in
an interactive presentation? Here is a short list of options to include when building your online presentations:
•Click here to find out more about this service
• Click here to read a white paper on this topic
• Click here to watch a related presentation
• Fill out a quick survey to discover if you are qualified for this promotion
• Take a quick poll to see how you stack up in the market
• Click here to have a technical expert answer your questions
• Please help us improve our communications by rating this presentation
• Sign up now for our weekly industry update
Conversion is the goal. Whatever your conversion mechanism is you want your customers and prospects to take the next step.

5. Chose the right format, structure  and style of video.
Abraham Maslow’s quote, ‘If the only tool you have is a hammer – every problem looks like a nail’ applies well to video marketing. The number of web marketing service providers is growing. Many of these specialize in one specific format: ”business animation and information graphics” or ”only photo–based flash presentations.” Some proclaim that their presentation time limit (2 minutes, 3 minutes, 4 minutes, etc.) is “the right one for the web” or that “their platform is the only way to be truly effective”. Of course none of them are necessarily right… or wrong. Every business problem is unique and there is a multitude of rich media tools and methods to solve your important communications problems. Consider alternative approaches and formats before committing.

The term ‘corporate video’ made sense ten years ago when most corporate videos were the same. Today there are  many different ways (here are 42 examples) you can use video to promote your brand.

6. Consider the only perspective that matters: Your Customer’s.
It’s not about you or your product. There are lots of  companies just like yours and frankly, it’s getting tougher to tell them apart. Posting canned videos of your executives or beauty shots of your facilities to your website won’t move the dial. And unless you are Apple or Victoria’s Secret no one is really that interested in your product. They are only interested in the comfort, status, utility or pleasure that your product conveys. These are the things that you need to be promoting. Like any purpose-built marketing material, your web video  should be developed with a single goal in mind: How do I communicate my companies understanding of, and solutions to, my customers’ problems.

7. Define business objectives (and outcomes) first.
As the use of web‐based video grows in popularity it’s important to remember that video marketing is a means to end, not an end in itself. There are far too many marketing articles that discuss how to get video up on your website without ever mentioning why.
Indeed, a well produced video is one of the most persuasive marketing tools available and building interactive presentations is a great way to engage your audience. But putting an unprepared executive in front of a camera, re-purposing old corporate presentations or having some guys from the mail-room put together a ‘viral’ video won’t bear fruit. Worse yet, bad video is even harder to ignore than bad print material.
Consider the following when planning to implement video on your website:
• At what stage of the buying cycle are you targeting your prospects? I.e. Product presentations (that highlight benefits – the customer’s perspective) are more appropriate during the consideration phase. Product demos (that highlight features – your perspective) are more helpful during the comparison phase.
• Who is your audience? If your answer is “…well, everyone really” you’re probably wasting your money. The vast majority of YouTube viewers are not your audience. There is a considerable difference between ‘views’ and ‘targeted views.’ Creating one broadly focused web video might add value but you should also consider breaking your web video into discreet pieces that speak to specific audiences. Successful marketing always starts with targeting.
• What are the measurable business outcomes? How do you measure success? You should be able to quantify the business value by measuring click‐thru’s, registrations, time spent watching the presentation or some other objective business metric.

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