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Selling Your Products and Services With Social Media

 

 

In 2012, more companies will come to realize that doing business through social networks is a huge payoff. People are becoming more aware of how social media works and are getting comfortable with it.

With this level of comfort with social media finally reached, it is now the goal of marketers to experiment with ways on how to go above and beyond with social media! While using social media correctly takes lots of patience, finding the latest tricks to make your social media efforts unique is the key to becoming (and maintaining) a thriving business.

The main cause companies do not find success with social media marketing is when there are merely sending out sales messages through social networks. Communicating sales messages might work to an extent on an advertising and email marketing level, but they fall short when considering that most people do not join social networks to shop. With this in mind, sales pitches can come across as annoying or harsh to social network users.

If you want to find your optimal path to selling your products and services with social media, here are some tips.

1. Communicate to the right target market.

While there may be millions of people on Facebook, you do not need to target all of them. To find your perfect market, you need to communicate that, “We sell this” or “We help with that, and for anyone who wants this or that, we are talking to you!” It’s also important to use data to create your social media messages that will precisely spark interest to those looking for your product or service.

2. Use only the best messages.

With social media sites like Twitter, companies try to use 140 characters or less to advertise in attempt to get their audience to “retweet” and interact with their brand. But, this isn’t a technique that is easily mastered. Try using Google AdWords to experiment with compact messages. When you come across a message that gains clicks, you know that message is likely to have similar success as a tweet or other social network message!

3. Engage with your audience.

This is one of the most powerful Internet marketing tools. You want to gain information from your audience, on top of giving out your business information. You want your audience to share their thoughts and rate things in order for your business to get feedback and cater to your audiences needs/wants, likes and dislikes. Make feedback forms part of your way of doing business in return for providing great products and services. Make your content easy to like, tweet and email, so it becomes social.

4. Prove you’re a worthwhile company.

Even if you can compose the most convincing tweet, it’s still hard to get someone to buy into your company based off that one tweet. Make your relationship with your consumers about value and interaction right from the start. Think about giving something away that your target market needs and wants. Then become the company whose free products and services are better than other companies’ paid stuff! People will certainly want to engage with your company this way, and hopefully become loyal customers to your brand.

5. Listen to your audience.

After your company has authentically and carefully done all this work to get on the right track to social media success, let your target market know where your company is headed and keep them on board with you. Imagine how your current customers view your company and try to get them to see where your company could take them in the future. Don’t automatically think that your customers will see the full potential of your company! Help them by showing them how to get the most out of your business. If you do this, and still don’t see sales, you will at least have gained the right to ask your consumers what it is you’re not doing well, and they will guide you on how to serve them better.

Many Internet marketers use these tips in their social media efforts, but when all of them are used together, in a cohesive effort, your company will find the pay off in social media marketing. Always remember that it takes hard work and patience!

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Optimize Social Media ROI-Return on Influence!

 

 

Return on investment with social media can polarize several public relations, marketing and advertising efforts since there are a growing number of agencies and businesses utilizing social media marketing and analysis efforts to see return on investment. While some companies get ROI through social media use on Facebook or YouTube, marketers need to realize that in order to optimize their social media efforts, true ROI is about influence from consumers!

ROI needs to involve connections companies make with their customers. Companies’ social media marketing should act as recommendations and inspirations to buy certain products and services. The goal is not to get an instant purchase from consumers, but to get the customer interested as they search a companies’ social/mobile web, and potentially gain a customer for life.

Relationships with customers are directly linked to the value companies get in return from investment in social media. With Twitter, it should not be a brand’s objective to sell the most products by tweeting. Instead, Twitter should be used to inform customers and show them all about their brands’ experience so they understand what the brand is all about, not just what they’re selling.

The stronger the connection brands have with their customers, the more likely those customers will be inclined to buy into the brand for life. Some ROI models for social media are focused on a direct marketing approach, also known as an offer and response approach. The problem with that is that companies end up chasing a platform where their target market might be, instead of understanding how to influence that target market with a social experience. Companies need to stop focuses on seeing ROI from social media coming strictly through direct sales!

Strong, productive social media marketing will influence business outcomes, just as a good public relations campaign will. Positive media coverage leads to awareness and inspires interest and discovery of the brand. Social experiences can provide brand-advertising benefits and push consumers to purchase sooner, and/or more often.

When it comes to social media marketing, most markers are just chasing popular platforms with their own ideas of what they think will motivate their customers to buy. But, what they should be doing instead is interpreting customer preferences and optimize their efforts to address the kinds of social experiences that will bring about a purchase and gain loyal customers. Social media is a platform to help businesses serve customer needs throughout a lifecycle, not just during a time of peak sales. With this in mind, new opportunities in social media marketing are available for those businesses willing to be influenced by their consumers!

 

 

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Connecting With Brands Using Google+ Badges

 

Google’s newest widget, Google+ Badges for brand pages, lets brands use Google’s social network to promote their presence.

Similar in form and function to Facebook’s Like Box social plugin, Google+ Badges lets users either +1 a webpage, or add that webpage to their Google+ circles. While it doesn’t have Facebook’s ability to show your friends’ faces first, the widget does display the faces of other users who have +1ed the webpage.

Businesses now have the ability to create a strong presence on Google’s growing social network thanks to the launch of Google+ Badges that came alongside the development of Google+ Brand Pages.

Another feature of Google+ Badges is that it contains a snippet of code connecting your website to your Google+ page. In an e-mail to developers, the company stated, “In addition to helping us better index your Google+ page, this snippet will help you show more personal recommendations around the web by linking your +1’s on sites, your Google+ page, search and display ads.”

Additionally, Google has revealed that the badge must be included for the Google Direct Connect feature, which makes it possible for users to find a Google+ page from a Google Search. By typing in “+”then the name of a brand in Direct Connect, the search results lead users straight to the company’s Google+ brand page.

Given the success of its Facebook counterpart, this widget is certainly a necessary component for Google+. Even though it doesn’t have the benefits Facebook offers with “Open Graph,” the Google+ Badge definitely gets the job done. Google still must work to convince both users and brands that it is a social network ideal to do business through, but this Google+ widget will be of great importance in building the relevance of Google+!

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The Best Facebook Page Apps to Improve Communication with Fans

With over 100,000 Facebook applications available, it can seem overwhelming to try and determine which apps will be the most important for your business. To help you out, here are four essential Facebook apps that will help you to communicate and interact with your fans!

1. Tweets to Pages

This app has about 1.2 million monthly active users! It creates a tab on your Facebook Page that shows your company’s most recent tweets displayed in a timeline. This feature is great for giving real-time information to Facebook users without a Twitter account and helps to avoid annoying fans by constantly streaming your tweets to Facebook as wall updates.

2. Static HTML: iframe tabs

With 61.8 million monthly users, this app simplifies the process of creating a custom landing page. You can simply copy and paste textboxes for your custom HTML, CSS and JavaScript instead of creating a developer account and your own application. You can also remove scrollbars and enable Facebook’s FBML if you’d like. And you can enable “like-gate” if you want to incentivize Likes on your Page.

3. ContactMe

This app has 180,000 monthly active users. It adds a contact form tab on your company’s Facebook Page that allows anyone visiting your page to easily contact you the minute they’re interested! It also has customization options, like choosing whether you want to show your company’s contact information or social media icons for Facebook, Twitter, LinkedIn or Skype. It also lets you add, remove, reorder and require specific fields in a simple user interface through contactme.com.

4. RSS Graffiti

With 1.5 million users, this app lets you post wall updates automatically, whenever there’s a new item in one of your specific feeds. This saves you time and effort in having to create a new wall update every day to distribute your company’s content. It also has customization options to make it stand out. The configuration interface is intuitive and easy to use!

If you don’t have time to sift through the hundreds of Facebook apps available, start with these four apps to better communicate with your fans!

 

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Be Heard with Social Media Marketing

 

 

 

Businesses today have an increasing number of online tools for social media marketing to quickly inform consumers about their products and services.

In addition to the well-known sites like Facebook, Twitter, LinkedIn and now Google+, companies can access over 300 social media sites, like Buzzy, StumbleUpon and ZingMe.

But, with such a multitude of social media sites, businesses must develop a proper online marketing strategy to see success. Managing director of the Institute of Online Business, Nicole Coughlin-Smith, claims that, “Creating a social networking existence is paramount in this age of new technology and businesses that don’t engage in some form of social media communication will struggle to survive over the longer term.”

Smith suggest to, “Invest in a Facebook page dedicated to your business, a Twitter account where followers can see instant news and updates, and a YouTube account which is an ideal platform to show how-to tips or product testing videos to potential or current customers.”

Here are five simple business tips to make social media work:

1.The key factor to remember when making a social media platform is to always redirect customers to your original site. You will maximize potential conversions by allowing customers to link back to your main business site.

2. Focus your social media marketing on a few platforms, rather than taking on too many at once.

3. Interact with customers through social media before, during AND after a sale.

4. Remember that Twitter is very effective for short news updates and information bulletins, so take advantage of short 140 character postings.

5. Facebook’s recent change to give businesses more functionality on the site allows businesses to no longer have to link their profile back to a personal profile. This makes it easier to track traffic, control posts and customize settings.

 

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Social Media Marketing – How To Get Comments On Your Posts

This was a great article from Marketing Artfully

Social media marketing is a bear! It can feel like you are posting all day and no one is commenting or even listening. Don’t let a lack of comments get you down, you never know who might be out there watching and not talking.

 

How to get social media comments - social media marketingThe picture that I have on this post was taken out front of my house with an iPhone and the app TruHDR (one of my faves). I noticed when I got inside that I had my thumb in the picture – doh! If I was “smart” I would have cropped it out and had a “good” picture to post (most of our clients want everything to be perfect). What I did was post it to my Facebook with the comment, “they are paving the road! and my thumb…:)”. I got 7 comments and a couple of likes. Social media is about being human and humans are not always scripted and perfect.

This goes for companies too! When Dominos Pizza started losing market share, they did not curl up and die, they said that they would have to change their sauce and the quality of their pizza and sales rose. Many small biz owners are SO concerned that they look perfect that they become bland and boring! Snazzy it up a bit! If you would like to find out about other companies who have admitted to being less than perfect, check out the Washington Post’s, Behind Domino’s mea culpa ad campaign.

Does It Matter How Many Comments You Get?

Getting blog comments and getting social media comments follow the same formula as all regular human interaction. There is research from 2006 that shows this perfectly (and given that the stats haven’t changed in the intervening years, tend to be pretty compelling). According to Jakob Nielsen,

In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action.

So think about that, for each commenter you have on one of your posts, there are potentially 90 people who will see it and never comment, BUT they saw it none-the-less! This is why you will go to a party and have someone you have never heard of say, “I am your Facebook friend” or “I see you on Google Plus all the time”. They see YOU and what you are doing, whether they talk to you online or not!

Funniest part of the Participation Inequality post was, “How to Overcome Participation Inequality – You can’t.” You can’t make people comment if they don’t want to, you can only post things that ENCOURAGE commenting and hope that someone jumps in to get the ball rolling.

Additionally, (I promise I will get to ideas of what to post to get comments soon), you need to be aware of WHEN you are posting things and who might be online at the time. If you are a nightbird and posting all your “stuff” at midnight, it may be pushed down everyone’s wall by the time they get up, OR you may have a hoard of people who are all up in the middle of the night with you who jump in to comment because there is not all that much else going on.

Timezones and posting matter too! If you are trying to target overseas customers, working on Eastern time won’t cut it. You are going to have to do some posting and commenting when it is mid morning and early evening THEIR time. Test this and see if it makes a difference in how many comments you get!

Social Media Ideas – What To Post To Get Comments On Your Posts

If you skipped down here, go up and read the rest, we will wait for you..:)

  • Personal items – The people working on the street outside my house are not inherently interesting, BUT it shows that I do not talk about marketing and small business all the time! It makes me more of a person and less of a company. I would say if you use social media for business that you should not talk about your baby, dog, husband, girlfriend or any other super personal thing TOO MUCH but that doesn’t mean that you can never talk about them! One guy who really gets this right is Daniel Webster Johnson. He is a Colorado Realtor who traipses around every morning taking pretty pictures of the Colorado countryside and his dog. It REALLY works for him!
  • Quotations – Now please note, these should only be quotations that have meaning to you. Just popping something up there everyday with no background as to why it is interesting is not that great a practive. I like quotationspage.com for quotes, the search engine is good and they have LOTS! Another good things to do is make up your own quotes – one fellow, Imran Rahman, has Imranisms. It always gives me a chuckle to see what he has posted!
  • Selling With People – You CAN sell if you are giving credit to other people at the same time! Kirsten McKay Smith is especially good at it on her Passion Rockstars pagewhich is a clearinghouse for her to talk to her team (and people who follow it may also want to become a member of her team after seeing how neat she is!)
  • Great Links From Your Industry– I am always looking for new things that could help my clients increase traffic or get more clients. Frequently I find good resources that I share with my online community. I also save these for my newsletter so they do double duty!
  • Post your videos– people like to see interesting things and if you can pop out a quicky video about your industry or a topic that will appeal to everyone, you can get some good interaction. Remember to be QUICK! 2 minutes or less.
  • Things from your past that are interesting– Could be reference to Woodstock from our baby boomer friends or a really great Muppet Movie clip. Just make sure you let us know WHY it is important to you!
  • Open Ended Questions – Ask your friends and circles an INTERESTING question that does not work with a yes or no answer. According to Buddy Media, Posts that END with a question (rather than having it at the beginning or middle) have a 15% higher engagement rate.
  • Trending topics – It is okay to comment on current events, I just make sure to stay out of religion and politics. Just think, if you are PRO REPUBLICAN or PRO DEMOCRAT, you are effectively alienating about half of the rest of your customers. I had a funny thing happen the other day, a fellow who was selling insurance threw out the term “Obamacare” and giggled like it was stupid. I can tell you, he DID NOT KNOW that would be offensive to some people in the room who would then choose someone else to work with. I KNOW, some people like to be very partisan on their social media and that is their choice. As a small business owner, I cannot afford to lose that many potential new clients. Nuff said.

The NUMBER ONE Most Important Social Media Commenting Idea!

Talk back. That is right, if you get one comment, talk back. If you get two, talk back again. People are more apt to interact with your posts if they know that there is a real person on the other side! If someone posts something nice on your wall, thank them. In general, just interact as you would with plain old humans you would come into contact in your day-to-day life.

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Why Niche Marketing Is Important For Internet Marketing

What is a niche? A niche is a portion of the market that is not being addressed adequately. You must identify the niche that you are targeting so that you are able to focus your work properly. There are a few reasons why niche marketing is important that you must understand before you get started. The main thing about marketing online is to be prepared before you get going. Preparation is vital because it can take you from your dream to a reality.

1. If you get started with internet marketing and do not select a specific niche then you will likely lose your goal along the way. It is like going into something blindly and that just does not turn out well. You must know who you are targeting and what portion of the market is not being targeted already. If you go after a segment of the market that has a lot of competition then your likelihood of making a lot of money is very low.

2. Niche marketing is also important for your search engine optimization needs. SEO is a very important process and you must know what niche you are targeting so that you can use the proper keywords and carry out the process correctly. If search engine optimization is not carried out appropriately then your goals will not be fulfilled. Take some time to put some thought into this before you get started.

3. The best thing about niche marketing is that it provides you with a direction along your internet marketing process. It feels so much better when you have a direction. For some, niche marketing seems like such a simple part of the plan but it may not always be so obvious for everyone. No matter who you are, it is always helpful to have a direction and in this case, if you do not have a direction with your niche then you will fall off your path very easily.

Niche marketing is vital for many reasons. Take a look at a few of these reasons and learn to implement the ideas throughout your own internet marketing process.

Article Source: http://EzineArticles.com/5567855

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Suggest to Friends Button on Facebook BROKEN

Facebook use to have an awesome tool where people can suggest fan pages to their friends, it was easy, fun, and it worked! Well back around November the button was missing, then a few weeks later it was back but only the admin of that page could suggest it to their friends. This became a little difficult and I feel it broke some of the online communities that were being created. It was very simple to use, you would click onto suggest to friends, and then choose the list of people you wanted to send it to, click select all and hit send! What a great concept. Once a page was suggested to you then you would get an alert once you logged into Facebook on the right hand side and you could choose to like or fan at that point the pages that were suggested to you. It was such a great tool and really helped the small businesses increase their fans. Now the button is still there on the pages and you can click it and still select all the people you want to invite to like your page but now there is a catch . . . IT DOESN’T WORK! Once you hit send it says a message was sent out but nowhere to be found is a message in your email or on Facebook that a page was suggested to you. Now where is the building community in that?

Us as small business owners need to increase our fans so we can build that relationship through our businesses. Here are a few ways to still grow your fans:

1)    Talk about your page on your personal profile using @ (then type your page name) this way people that are your friends can see your post and go directly to your page and “Like” it.

2)    Create list of friends up to 200 and send a message to them asking for their support to grow your online community and give the link to your business page.

3)    Put your Facebook business page link in all email signatures, newsletters, marketing materials, voicemails, videos, blog, and website.

4)    Post to your Twitter account to “like” your page

This can seem a little irritating and frustrating, trust me I am right there with you, but until Facebook figures out how to manage themselves and page we have to follow their rules. Because so many companies were and still are creating fake people on there, Facebook is trying to control the SPAM. One person can ruin it for all of us. With that being said stay away from buying “Likes” they are mostly fake people! I hope this information is useful, if you have any questions please feel free to contact us.

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Small Business Lead Generating Sales Funnel

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Small business lead generating is a big deal over here in our marketing world! We are really good at helping you fill your sales funnel, but if these leads never follow through to a conversion and a sale then it is a wasted effort.

While working with  small business clients, we often hear that they have gotten “no leads”. Huh, that is weird since I see leads coming across the email, in blog comments and as requests for info on Social Media. I think what they are saying is that they have gotten no “sales” or new clients. This can happen because of a breakdown between leads and sales.

Today we are going to look at all the pieces that go in making a successful lead to sales transaction.

What is a sales funnel?

A sales funnel (also known as the sales pipeline) is the term for the process by which we add A LOT of leads into the top of the funnel and sales come out of the bottom, losing some along the way. The parts of the sales funnel can be called a lot of different things including prospects, suspects, and customers; leads, visitors and pre-qualifications.

We are going to look at some of the normal sales-funnelly things, but then we are going to talk specifically about where your process may be failing your conversions. It can be VERY easy to get caught up in the labeling and not look a the practical aspects of going from propects to sales.

The Practical Sales Funnel

Leads – Opportunity

Leads can look like many things. They can be a message sent through Facebook asking about your services, an email info request, a response back to your email newsletter, basically any time someone talks to you about the goods or services that you sell. THE FIRST THING you should do after getting one of these messages is to add this person to your database, CRM (customer relationship management software), or spreadsheet of prospects. Make sure to note what kind of service or product they were interested in.

This is the first step of your sales funnel and just consists of collecting their contact information so that you can communicate with them on an ongoing basis.

Sales Call – Connection

The first time that you contact this prospect (whether it be by email or phone), your goal should be to set an appointment. An appointment for a formal phone call or in-person meeting where you can talk over your offerings at a time that is convenient and when the prospect will be receptive to listening to you.

I think that this should be over the phone as you have not pre-qualified this person enough to know if they are a good fit. Can they afford your product or service? Are they ready to buy within the next 30 days? Have they researched any of your competitors?

These are all vital things to know and you are just wasting time meeting with someone who is not ready, willing and able to buy your product or service.

Follow Up – Timing

I am going to tell you something that you may find shocking. Most prospects do not buy right away, gasp. Honestly, I have asked some of our clients how many times they followed up on a sales lead and they say that they never followed up because the person did not buy after the first contact. This is what we in the business call BURNING LEADS. The prospect raised their hand and said they were interested, but probably did not have enough information to take out their credit card and buy.

You should follow up a phone call with an immediate personal note or email, thanking them for their time. You should then reach out with offers of additional info at least two or three times more over the next couple of weeks (put it in your calendar). After that, make sure they are on your newsletter list so they receive ongoing communications from you, which could remind them why they called you in the first place!

If you are a typical small business owner, you are probably a TERRIBLE salesperson. If this is the case (as it is with me) you are going to need to hire someone to follow up for you. You can pay this person a fixed rate or “spiff” them an amount for each appointment they set for you. DO NOT skimp on this, a good salesman can make you more money than you ever imagined possible!

Conversion – Obstacles

Okay, you have a lead and they want to buy BUT they have not pulled the trigger (ie paid you yet). This is the most frustrating part of the sales process and one you need to look at very closely because it is probably your fault that the sale is not moving forward!

First off, make sure it is VERY easy for your prospect to pay. Just this week we had a lady call and say she had been waiting for us to send her a link for payment. Now I KNOW that we sent that link over a week or so ago, BUT what matters is that we re-send it to her right away while she is paying attention to us.

Another great example about how a process can fall apart is one of my bookkeeping clients. She takes her prospects, sends them to her salesperson to follow up, gets them excited about her services, they say they want to buy and then…NOTHING. In my opinion, the sale is falling apart because she expects them to gather their receipts, bank statements and other financial documents together themselves. To me it feels like, if they could do all that themselves, what would they need her for?!?!?! We suggested that she make a part of her services a two hour, holding-your-hand and getting your documents together startup meeting. This way, she will get the client on board AND she will be losing less of them due to the fact that they are terrible at accounting tasks.

Sale – Persistence

Overall, sales takes persistence and can be absolutely, soul-killingly hard if you are not geared to enjoying being a salesperson. BUT, if you make it a game to see how many people you can move down your small business lead generating sales funnel, removing speed bumps along the way, you WILL make more sales. This in turn will make it much more likely that you will want to do it again and and again! www.marketingartfully.com

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How To Get Facebook Fans: It’s Like Attracting Moths To A Flame!

Having a Facebook fan page can really drive traffic to your website and equal revenue for your business, but only if you know how to get Facebook fans. Facebook fan pages can work miracles for your brand and visibility if you have enough people liking and sharing your page.

Create Your Circle Of Promotion

The goal is to create a circle of promotion so that you have people coming to your fan page and then to your store of business. To increase Facebook fan and start the ball rolling, you have to put the word out about your page, what it has to offer and what kind of special advantage your fans will get by liking and following what you are doing there.

Be Creative

With just a little creativity, you can figure how to get them using all kinds of promotional tools. One way is to write articles for some trade periodicals, or more general article distribution sites that will get your name and a link to your Facebook fanpage out to a desirable audience. While steering potential fans to your page, you will also be establishing your knowledge and expertise in the industry. Then, people will feel like they are gaining at least the value of your shared knowledge when they become a fan on Facebook.

It also makes the relationship with customers more intimate. A Facebook fan page is a place where there can be more extensive conversations, with a community with your business, website and service in common. To mix the media, you can make a video about your fan page and why people should ‘like’ and share it. Then post all of your articles and videos on all kinds of sharing sites, social networking sites and more, which open your page to whole new audiences.

How Do You Get Fans?

Once you add links, you still have to know how to get Facebook fans. The people who click in and go to your fan page then need a reason to like, stay or come back. You can point them to your newest deals, or have a code only on your page that can be entered on your site for a discount. A weekly contest for fans or a coupon just for liking, are just some of the ways to get more Facebook likes, or increase your Facebook fans.

Also Use Other Social Media

Other forms of social media and online interaction can also help you get more Facebook fans. You can post YouTube videos on your Facebook fan page and then tweet the link to the videos. Ask all of your followers to retweet. Take a couple minutes and select followers for whom you retweet as well, they will likely return the favor. Most people will retweet or share if you simply ask.

On Twitter, use Follow Friday hashtags to pick out your followers and they will return the favor, increasing your fan base and helping you to get more Facebook likes. Post on industry forums and include a signature that links to your Facebook fan page and offers a great deal.

Figuring out how to get Facebook fans is just one more part of your brand building and promotional campaign that together, drive your traffic and revenue. If done well, you will see an increase in fans and business!

Want to know more great internet marketing tips? Then visit this website.

Also check out these awesome FREE videos that show you how to generate endless leads, attract traffic, use social media, create multiple streams of income and much more.

Article Source: http://EzineArticles.com/?expert=Greg_J_Scott

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