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How to Handle Negative Reviews Online

reviewsBIMS_5.11According to Zendesk, a customer service software program, 88% of buyers rely on the opinion of others when making purchasing decisions. That said, you should always strive to get positive customer reviews. But sometimes, no matter how hard you try; bad reviews happen. There’s no way around it.

Negative reviews are one of the biggest nightmares of entrepreneurs and business owners. Any testimonial from unsatisfied customer can adversely affect your business.

While negative reviews are unavoidable, there are some things you can do to prevent them from ruining the image of your company. Here are some tips on how to handle negative reviews online.

Investigate before taking action

Before you formulate a strategy on how to respond to negative reviews, you should first determine whether or not what the customer said is true.

If you found out that it really happened, we suggest that you acknowledge the person’s input. Then, apologize, present your side of the sorry and then tell the customer how you plan to address the issue. If you found that the statement is incorrect, talk to the commenter privately and provide evidence that proves that the comment is incorrect. Once it’s settled, politely ask the person to delete the comment or review.

Cooler heads prevail

We know that you work so hard to keep your customers happy. That said, it can be quite frustrating to read bad and hurtful things about your business. Your immediate response is to react in the heat of the moment. But if you do, you will only make yourself look bad. The last thing you want is to become known for lashing out at customers.

Before you respond to the criticisms that are being thrown at you, you might want to take breather and formulate a polite response. Customers will gain your respect if you respond to a negative review in pleasant and helpful way.

Stay positive

People are not expecting you to be perfect. We are humans and we are all bound to make mistakes. Just make sure that own up to your mistakes and deal with the negative reviews in a transparent and polite manner.

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4 Ways to Increase Your Visibility on Social Media

BIMS

Implementing a strong, multifaceted online marketing can help increase your company’s visibility. Social media marketing opens up a business’ doors to customers they wouldn’t be able to reach.

Here are a few suggestions to give your page maximum visibility and to ensure your posts are being seen by your fans or followers.

Content is still king

The more engaging and informative your content is, the more interaction you’re going to get. As a result, more people are going to see your posts.

In order to get this right, you must first know your target audience. This way, you can focus on creating contents that would be of value and interest to them.

Create conversations

Business owners and marketers use social media to stay in touch with their customers and clients, as well as to reach potential customers.

Make it a point to communicate with them on a regular basis. Use plain, straightforward language when communicating with your target audience. No corporate speak, no jargons, no acronyms. Speak directly to that person and make your communication personal.

Be on different social networks

Social networks are the perfect channel to improve the visibility of your brand or company. It can also be used to connect with your prospective and current customers. If you want to generate visibility, consider being on different social networks. But if you find it difficult to manage different social media accounts, you might want to concentrate on platforms in which your target audience spends most of their time in.

Partner with other visible brands

A direct partnership is a great way to build your own brand visibility. If you sell coffee makers, consider having a direct partnership, an affiliate partnership or an implied partnership with a coffee manufacturer.

Viral or video marketing

Videos commonly go viral. Living a busy and fast-paced life, most people choose to watch videos instead of reading a long article. Information is easier to consume and they’re easy to share. Because of this, video marketing gives you the ability to reach a large group of people in a short span of time.

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Dos and Don’ts of Using Hashtags

HashtagYears ago, the pound sign on your phone does not serve any function. Today, however, the pound sign is considered as a vital part of your social media success. In fact, it is considered as such a prominent part of tech culture.

Hashtags help increase the chances of your post being found and track conversations among consumers, and other businesses. When used correctly, hashtags can help you generate more shares and increase awareness of your posts beyond your own follower base. Use them wrong, however, and it will lead you down the path to social media destruction.

Here are some dos and don’ts to consider to help you get on the right track.

Dos

Keep hashtags short

When creating hashtags, be sure to keep them short so they’re easy to type and remember. Long hashtags are difficult to read. Imagine mentally inserting spaces in between all those words. Not fun!

Create your own hashtag

Create a hashtag that is interesting enough that it can help you capture the attention of readers, yet popular enough that it can help you gain followers. Tailoring your hashtags will ensure you reach your ideal audience.

Use them to engage

Hashtags are often used to track what is said about their business and competitors as well. Since social media is about engagement and social interaction, you need to take part of that conversation. Use hashtags to pull users into a conversation with the brand and vice versa.

Don’ts

Overuse them

While there is no doubt that hashtags can increase your visibility, too much of it in a single post will kill your message. Readers tend to avoid posts with too many hashtags. For best results, limit your hashtags to 3 for each post.

Use irrelevant hashtags

Just because the hashtag is trending, it does not necessarily mean you should use it. Never use an unrelated hashtag just to get noticed. There is no bigger social media embarrassment than a wrongly used hashtag.

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Habits of Successful Internet Marketers

BIMSDo you struggle with getting results from your online marketing campaign? Do you often wonder why some marketers make it big while others continually fall short?

In this blog post, we’ve listed down 4 habits of highly successful marketers. If you take action and execute these habits, you are more likely to succeed.

Continuous learning

Being a successful internet marketer is not just about using the latest tools or following the right systems for generating traffic. Rather, it’s about continuously improving your skills.

Successful internet marketers keep on reading new articles about social media, search engine optimization etc. What worked today may not work next month. That said, you need to stay up-to-date. Otherwise, you’ll be wasting your time, effort and money and still fail to achieve your desired results.

Establish goals and milestones

It is important to define your goals before you start working. This way, you have a clear vision of what you want to achieve and take the necessary steps to reach that goal.

Delegate and collaborate

When you first started your business, you probably filled many different roles – marketer, salesperson, storekeeper, accountant, founder etc. But as your business grows, you can no longer do all these tasks on your own.

Time is of the essence. If you want to get things done, you need to learn to delegate tasks. Surround yourself with highly capable people and get them to do what needs to be done on your behalf.

Never quit

Some of the world’s most successful people have failed at first. Things may not work out fine during your first few attempts. Your posts will not go viral. No one is going to be interested in your first video or blog post. Your first website is going to look ugly. That’s fine.

No one is expecting you to have a perfect website or a viral post. Go ahead, share what you have now and try to improve it along the way.

 

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Tips for Proper Social Media Etiquette in the New Year

BIMS_1.5As 2015 draws to a close, many of you are probably preparing for the biggest party of the year. Whether it’s a family event, work party or a purely social gathering, there’s a social media embarrassment waiting to happen.

A careless Facebook post or tweet can alienate your loved ones and damage your social and professional image. Start the year right by paying close attention to your social media profiles and activities.

Take a good look at these tips for proper social media etiquette.

Take your complaint offline

We understand that you’re frustrated about a company’s customer service or the long lines, but you don’t have to post it on social media for everyone else to see. Rather than slamming them on Facebook or Twitter, it is better to contact them privately and settle the issue offline.

Avoid over-sharing

It’s okay to share how awesome your dinner was or what your cat is up to occasionally, but sharing every single bit of activity you did all day is the fastest way to lose your friends and followers. You are free to share a few times a day, but be sure to space your posts.

Use caution in posting and tagging photos

You may look good on a particular picture, but if a friend’s hair looks like a rooster and your sister’s skirt is twisted, then you shouldn’t post it. No matter how good looking you are at that picture; please think about the others before posting and tagging them. You probably don’t like it when someone tags you in candid or unflattering photos, so why would you do that to them? If you really want to post the picture, then crop it. Your friends will thank you for it.

Be respectful

Avoid engaging in aggressive debates online and sending out potentially offensive tweets. Remember, there’s another person on the receiving end. If you wouldn’t speak to the person that way face to face, then you shouldn’t do it online.

 

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Choosing the Right Social Media Platform for Your Business

BIMS_12.29Over the years, I have seen a lot of business owners who have accounts on almost every social networking site. While there’s no harm in maintaining a number of social media accounts, you may notice that you’re not getting the results you want either.

Because it takes time to do social right, it may be best not to be on certain social networks. How do you decide which platforms are best for your needs? Here are some important criteria to consider that will help you determine which channel is right for your business.

Your target audience

Social media activity varies by age, geographic location, profession and more. Once you have identified your target audience, the next step is to determine where they spend most of their time online. What’s the point of maintaining an Instagram or Pinterest account if your target audience are not there? That would be a waste of time and resources.

Your goal

People who have clear, measurable goals are 50% more likely to achieve their desired results as compared to those people without goals. Without a clear idea of what you want to achieve, your program may not reach its full potential.

Attract new customers, increase engagement with current customers, drive website traffic and increased conversions are just some of the possible goals for your social media program.

Your budget

Budget is a major concern for small to medium-sized businesses. That said, you need to be very careful where you spend your marketing budget. For starters, a $100 budget could cover social media scheduling, advertising, graphics or photos, sharing buttons and analytics.

Metrics

In order to determine if you are achieving your goals, you need to follow up on your social media efforts. Constantly analyze your metrics to help you identify which social channel gives you favorable results.

 

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How to Get More Followers on Instagram

BIMS_12.8Instagram is an amazing photo-sharing network and it is gaining popularity day by day. When used correctly, you can use it to promote your brand and business as well.

According to studies, getting more likes on social media makes you happier. Since we want you, our dear readers, to be happy, we thought of sharing with you some tips on how to build a massive following on Instagram. Read on and can create a stronger presence on this social channel.

Get in touch with other users

If you want your images to get more comments and likes, you need to get in touch with other users. Responding to comments and questions is also essential to maintaining your follower base. There’s no point in building a following if you won’t even talk to them. If you stay active, you’ll see a steady stream of new followers.

Use the right hashtags

While posting engaging and interesting photos on Instagram is a must, using the right hashtags also has its advantages.

Hashtags are pretty much a staple of social media. Just like twitter, Instagram users use hashtags on their photos. With the right hashtags, you are more likely to reach your target audience. Plus, users who are searching for specific keywords will find it easier to find your photos.

Timing is everything

It is important to stick to a schedule so that your followers will know when to expect your posts. If you started posting every day, then stick to it.

It is also important to post them at the right time if you want to reach a larger audience. Morning and after work are usually the best time to post photos. People are usually online during this time.

Quality vs. Quantity

No one would be interested to follow someone with non-sense or random posts. If you’re running a restaurant and wanted to get people to actually eat in your restaurant, it’s a good idea to provide people a photo of mouth-watering dishes you offer. Make sure there are no irrelevant or low quality photos in your feed. Edit your account and leave only the best photos.

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How Facebook Ads Can Grow Your Fan Page

fcebook ads

Increasing Facebook likes can be a tricky process. With the algorithm changes, Facebook page engagement decreased over time; thus, making it difficult for business owners and marketers to reach their fans.

Since Facebook is one of the biggest and most popular social networks, you should be looking for ways to increase the number of people who like your page. Advertising using Facebook ads is one of them.

Facebook ads are the easiest and most effective ways to increase your likes. If you don’t already have some good Facebook ads strategies, you better get started.

Ability to reach smartphone users

Facebook has about 1.20 billion active mobile users as of December 2014. That’s a lot of people, and the number of users is increasing over time. Because of that, mobile should be your priority. By advertising on Facebook, you’ll be able to reach your audience right at the palm of their hands.

Enhanced audience targeting

There are billions of people on Facebook. That said, you need to make sure that you use at least the most basic of targeting when you set up any ad on Facebook. Otherwise, you’ll end up advertising to the wrong people and waste money in the end.

Facebook advertising allows you to target a specific group of people based on their age, gender, geographical location, interests and more. This gives you the chance to be more precise in your audience targeting. Think about your ideal customer and what they’re interested in. Decide who you want to reach before creating an ad.

Heightened audience engagement

Before, you only needed to come up with great content and wait until you get all the likes you deserve, but all that has changed over the years. Now, you have to promote your content to ensure that your existing and potential customers see it in their newsfeeds.

Your primary goal is to capture the attention of your target audience and get them to engage with your posts. In addition to ads, you need to make sure that your content are interesting because users only see posts from pages they engage with. Build trust with your followers and get them to share, like or comment on your posts.

 

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Tips for Getting Great Photos for Your Blog Posts

bimsImages are important. Adding images to your blog posts can help make it stand out and effectively convey your message. It also helps craft a visually-memorable experience. That’s why all top bloggers make sure they incorporate visuals and try to make them as vibrant as possible.

Here are some tips for getting great photos for your blog.

Use images legally

Before using any image on your blog post, make sure that it’s copyright-free. Legally, you’re not allowed to use any images that you got from the internet. If you do, the owner of the image may file a complaint against you and your post can be removed.

Don’t just go and take any image you like. Check the copyright restrictions of photos and obtain permission before using it on your blog.

Create your own images

There are a lot of sources of ready to use images on the web, but it would be a lot better if you can add original images on your blog. You don’t have to be a professional photographer to capture great photos. Just bring your camera with you wherever you go and capture images you can use for your future content.

Not only does it add a touch of personality and uniqueness to your site, it also increases the likelihood of someone sharing your post. According to studies, people are more likely to share images they haven’t seen before.

Flickr

Flickr is an amazing resource for photo lovers and photographers alike. Here, you can find billions of different photos that you can use for your site. But you have to understand that not all photos from this site can be used.

Only photos with Creative Commons license can be used. Copyrighted images cannot be used. If you really wish to use a copyrighted image, you may try your luck and ask permission from the photographer directly.

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Tips to Improve Your Email Open Rates

OLYMPUS DIGITAL CAMERAYou’ve put a lot of work into those emails. You came up with some exciting content and even added a compelling call-to-action. You also ran some email tests in the hopes of getting better results. In spite of all those efforts, your open rates are still not improving.

What can you do to bring that up and get people to actually read your emails? Here are some tips to make sure your emails get delivered, opened and read.

Start with a good subject line

If there is one opportunity to convince recipients to read the email, it is the subject line. After all, it is the first thing they see on any email. Your subject line must be clear and concise. It should tell readers what to expect from the email.

Provide quality content

Offer something of value in every email you send. Subscribers will be eager to read your emails if they know that there is something valuable on the other side of the subject line.

Send your emails at the right time

Timing is everything in marketing. If you send emails too early in the morning or too late at night, they can get lost in the shuffle of other emails. If you send it too late in the afternoon, they may decide to put off reading until the morning since they might be too busy accomplishing some tasks before going home. The best time to send emails is during lunch or after work, when you know they’re reading.

Be consistent

Send too frequently and you may end up losing subscribers. Send too infrequently and you may cause your readers to stop interacting with your email. Send your emails at a consistent frequency to build your email reputation. A good rule of thumb is to send no less than 1 email a month and no more than 1 email a week.

Make it personal

Studies show that subject lines that contain the first name of the subscriber boosts open rate every time. This is a subtle trust builder and an instant attention grabber. Make sure you personalize subject lines with first names.

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