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4 Ways to Enhance Customer Relationship with Social Media

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Your prospective and current customers are already online, and most of them are spending a few hours a day on social media. If your business is not active on social media, now is the right time to build a solid online presence.

Social media enables you to engage with your customer as never before. So, instead of relying solely on phone communication or email, consider reaching out to your target audience and existing customers through social media.

Here are a few tips on how to use social media to enhance client relationships, put smiles on customer’s faces and lead your business to growth.

Connect with your customers

If you are looking to build a social media presence, it is important to connect with your customers and make sure that you are having a two-way conversation with them.

Run polls. Ask questions. Turn your social media from a one-way channel into a two-way channel.

Encourage participation

Instead of supplying the information all the time, it would be a good idea to encourage your customers to share their photos and stories. As a way of saying thank you, take the time to come up with genuine individualized responses. This way, your customers will fee that you are truly interested in their experiences and are appreciative of their contributions.

Own your mistakes

Even big corporations are not immune to mistakes. So, when an unhappy customer tweets about a late order, take their complaints seriously, acknowledge the mistake and work on solving the problem fast.

Sincerity and humility goes a long way in social media in showing your customers that you respect and value them. While it is acceptable to make mistakes, owning up to your mistakes and saying “we’re sorry” is the best way to handle complaints.

Reward loyal customers

Highlight customers who take the time to consistently engage with your brand. Give them free merchandize or say thank you with simple personalized responses. By doing so, you can show them how much you appreciate and value their support. Mind you, that emotional component could turn a customer into a promoter.

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Email Marketing Mistakes to Avoid

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Email marketing isn’t dead. In fact customer acquisition has quadrupled over the past 4 years. This goes to show how effective email marketing is for small businesses. That’s great news, provided that your emails are being read by the recipients.

In order to make sure that you’re getting the most out of your marketing efforts, you have to focus on what’s killing your open rates and find a way to fix them. While some mistakes are harmless, the following mistakes could be costly.

Poor frequency

While a flood of emails may distance the customer you’re trying to attract, the same reaction can also be expected if you send emails on an inconsistent basis.

Have a consistent enough cadence that your subscribers would be thrilled to receive an email from you, yet relaxed enough that they don’t wonder whether or not you’re still sleeping at night.

Forgetting to send emails at important events

The introduction of new products or services, promotions and events your business will be holding are some examples of email worthy announcements. If you have an important event to cover, make it a point to create a multi-email campaign around it.

Poor subject lines

Subject lines are your first impression to every email recipient. They have to be clear enough that people know why you’re sending an email, short enough that they fit the screen of tablets and smartphones and enticing enough not to give away the entire email. Also, be cautious about using words and phrases that could mark your email as SPAM.

Unreliable email list

Whether you’re emailing inactive subscribers, not removing hard bounces or collecting bad data, having an unreliable email list can affect your open rates.

The key to a successful email campaigns is clean data. Make sure that all customer information is valid and up to date. Hard bounces should also be removed from your database.

Additionally, 43% of email recipients click the spam button based on the sender email address and name. So, it’s extremely important that the recipient knows who you are and are expecting to receive emails from you.

 

 

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Reasons Why You Should Use Infographics in Your Content Marketing

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Living in the digital world, there seems to be a surplus of information on the web. On average, we create 1.5 billion pieces of content, 2 million videos and 140 million tweets every day. The web is cluttered and the competition is tough.

If you are a digital marketer or a business owner, it is very easy for your content to get lost in the jungle, making it extremely difficult for your target audience to find you. If you want to break through the clutter and capture the attention of your target audience, you’ll have to create contents that are memorable, attractive and of high quality.

Here are some of the reasons why you should include infographics in your content marketing.

Easier to process

Visual content is a great way to make your content stand out online. This is because our brain processes visual content 60,000 times faster as compared to the time it takes to decode written contents. Plus, people are more likely to retain information that is presented in infographics.

Attention-grabbing

Humans are visual creatures. We are easily attracted to visual contents, facts and stats. Infographics presents a lot of contents, and these facts are attention-grabbing. In fact, views can jump up by as much as 48% if contents include photos and videos.

By combining well-written texts with visual elements, it can be a powerful tool that will help your content cut through the noise and into the brains of your target audience.

Positions you as an expert

Infographics are often presented in charts, graphs and tables to present the content in an easily understandable manner. A great deal of research has to be done before compiling the information into a one-page document. This highlights how knowledgeable the creator is in this particular niche.

By publishing useful and relevant infographics that educate and offer value to your target audience, it positions you as an expert in your niche.

Increase brand awareness

Infographics should include relevant information about the creator like company logo, email address, and website URL. This helps brand your business, and if used properly, it can increase your traffic by at least 12%.

 

 

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Choosing the Right Cover Photo for Your Business Page

COver Photo

In social media, first impression means everything. Your cover photo provides a great opportunity for your business to connect with prospective customers. Within seconds, clients and customers will decide if they do have a good feeling about your company or brand, based on these images.

Being the focal point of your Facebook page, it is extremely important to choose an image that would best represent your brand. Create a stellar first impression by following the tips below and use them as an inspiration as you redesign your cover photo.

Promotional

Your cover photo is considered as a space to showcase an area of your business. So, use it well to attract your fans to learn more about your business.

Use it to advertise new products, talk about a contest you’re holding or promote upcoming events. Remember, this is the first thing your fans will see. So, if you are promoting something, get the message across through your cover photo. The best part is you can swap out the photo as often as you want.

Call to action

Facebook has a 20% text rule, and we suggest that you take advantage of it. If you want people to visit your website, purchase a product or like your page, go ahead and add it as a call to action. Make the most out of the 20% text rule and let your audience know exactly what you want them to do.

Show it off

If a potential customer visits your page for the first time, draw them in with an impressive cover display. If you have recently received an award, feel free to put it on display. After all, you have every reason to boast about it.

User submitted photo

This is a great choice for service oriented business. Customer recommendations have the biggest impact on a person’s buying decision. So, go ahead and place a photo that showcases just how much your customers enjoy your business. Plus, it encourages user engagement by featuring photos from real customers.

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Social Media Facts Every Marketer Should Know

Social Media Facts

Social media is more than just a place where you can meet new friends and interact with people. Today, it is also considered an essential tool for marketers.

Most companies recognize the power of social media and understand that it’s not just a passing fad. As a marketer, you have to keep in mind that social media platforms are constantly changing and growing. So, it’s important to keep up with the facts and statistics in order to get the most out of your social media marketing.

In this article, we have compiled some important facts every marketer should know. Read on and keep these things in mind while planning your social media strategies.

Timing is important

Most companies use social media to reach out to consumers. If you want to reach more people, you have to plan and schedule your posts. Facebook posts that are published after working hours, specifically between 5 pm to 1 am, get the highest engagement.

People are spending more time on their smartphones as compared to other devices

Armed with this information, it is important to make sure that all the content you post on social media are mobile optimized. If not, then you’re losing a lot of prospective clients.

Facebook continues to be the champion of all social media websites

Despite the increasing number of social media platforms today, Facebook still remains to be the most popular choice. In fact, if Facebook were a country, it would have the 3rd highest population, next to India and China. Also, 67% of American internet users across all age groups use Facebook.

Consumer’s buying decisions are influenced by social media

According to a study that was conducted by a digital marketing agency, 74% of consumers rely on social media platforms like Facebook and Twitter to guide them with their purchase decisions. Meanwhile, only 17% of consumers trust advertisements.

 

 

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Secrets to Growing Your Business Using Social Media

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Social media has been so popular nowadays that is has entered the rare stratosphere of recognition and fame that is usually reserved for Presidents and rock stars. Ironically, rock stars of this generation bow to the power of social media.

You’ve probably heard that social media provides business owners an amazing opportunity to market and grow their business. So, how can you use its dominance on the world scene to grow your business? Here are a few tips.

Keep it short

Unlike the text written on your web page, your social media posts must be kept short. Considering that most social media sites allow users to type only 140 characters, you should strive to be concise with every post. Remember, your customers are more likely to remember short and focused messages as compared to long and incoherent ones.

Instead of trying to say everything at once, you should focus on one key message per post. Also, it would be a good idea to schedule your posts over the course of a day or a week.

Keep it fresh

With a continuous stream of new content, old posts rapidly recede. To make your posts stand out, you should post timely and eye-catching content and post regularly. Use videos and images whenever possible.

By creating fresh content, there’s a great chance that your followers will visit your page or site, purchase your products or avail your services.

It requires dedication

If you believe that a few random status updates, blog posts and a healthy number of likes and followers are enough to grow your business, you are wrong!

Social media marketing requires planning and dedication. In order to harness the power of social media, you need to listen to your audience, come up with high quality content and encourage others to share your content.

Whether you’re small or large business owner, social media marketing can be least expensive and most powerful marketing tool in your arsenal that will help you build authority and trust. Ultimately, it can help you grow your business exponentially.

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High Arousal Emotions That Make Your Content Go Viral

If you have asked Google a few years back, “What makes things go viral?” you’ll most likely get a simple answer: luck. While it seems like a great theory, it is not entirely true.

If your content activates a high-arousal emotion, then there’s a great chance that people will be sharing and talking about your content.

A high arousal emotion can either be positive or negative. Mind you, activating these emotions is not a walk in the park. You really need to consider which emotion you want to target and hit it perfectly.

Passion/Lust

To tap on this emotion successfully, you’ll have to tease people and pique on their interest. You can do this by teasing them with food, sex or products/services that create an anticipation of pleasure.
People’s passion quickly run dry so there’s a need for constant adaptation and creativity.

Fear

Fear is one of the biggest motivators on earth. When motivated with fear, people are forced to take action.
People want to avoid problems. You can tap on this emotion, define the consequences and inspire a fast action.

Anger

When you piss off people, they’ll most likely do something prove you wrong or attain justice. They may want to talk about it on their blog, on Facebook, Twitter and other social media platforms.
Keep in mind, though, that pissing someone off for fun is not a good marketing strategy. So, might want to skip on this altogether.

Awe

Create something that people will find remarkable and people will surely comment on it.

Joy

Positive contents are more viral than the negative ones. There are a lot of things that can make people happy. It can be something inspiring, funny or anything that’s positively uplifting.

When you’re looking to increase traffic to your site, don’t just write content for the sake of writing content. Instead, think about these emotions and hit them well. This way, you can be sure that your content will get shared.

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Hashtag Strategies That Will Benefit Your Business

Hastags are everywhere these days. We see them on Instagram, Twitter, Google+, Pinterest and
Facebook. But do you know how to use them strategically?

Hashtags can improve you SEO, get your content found, target your market, amplify your brand and
expand your content reach. That being said, it is important that you know how to implement them
properly in order to fully enjoy all these benefits.

In this article, we’ll give you some of the most important hashtag strategies that you should take note
of. Read on to know more about it.

Create your own hashtags

Brand and campaign hashtags are the ones you make for your own business. Create a brand hashtag
that is unique to your business and make sure that it defines your business. Use it as your signature tag
and use it on all of your social media accounts. Encourage others to use it as well.

You’ll want people to remember your tag. So, keep it short and make sure it’s easy to spell.

Include a relevant yet specific hashtag

By using the right hashtag, people will come across your content even if they are not following you.

When we say relevant, it means that you should either use a hashtag that has already been searched for
frequently or something that was already been designated for a certain event. However, be sure to
make them as specific as possible so your message won’t get buried.

Trending hashtags

You have probably heard some of your friends talking about what’s trending now. They’re referring to a
hashtag topic that has become very popular and or the most talked about topic as of the moment.

If you come across a trend that relates to your business, take advantage of it by using the tag in your
content update. In a way, you can think of this hashtag strategy as a way of getting your “15 seconds of
fame.” This is beneficial as it will help you get your message to a massive audience.

Be careful not to spam trending hashtags, though, especially if they are not related to your business.

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How to Optimize Your LinkedIn Presence

LinkedIn, being one of the oldest social media sites, still proves to be one of the most valuable and important among the social channels today. Regarded as the world’s largest professional networking site, LinkedIn aims to connect you to the business world and other professionals from all over the world.

Experts suggest that LinkedIn makes 20 times more revenue per person as compared with Facebook. While connecting people with other professionals is the ultimate goal of LinkedIn, users don’t communicate a lot on the platform. Rather, the value for users lies in searchability.

With that in mind, here are a few tips on how to optimize your LinkedIn profile and increase your chances of being found.

Make your Profile SEO Friendly

There are more than 1 billion searches on LinkedIn each year. While most users are searching for companies and individuals, keep in mind that they are also using keywords. Making your profile SEO and keyword friendly is beneficial since LinkedIn search results are sorted by relevance.

Since there’s no way to predict what someone is looking for, it would be best to use keywords that ranges from broad to very targeted. Remember, where you put these keywords matter.

Headlines Matter

When checking your profile, your headline is the first thing other users will see about you. Make it as specific as possible and make it catchy. Mind you, your headline will be your selling point. So, lure them with your headline and wow them with your expertise.

Profile Image

Your photo is important as it would give other members a good representation of you. It shows who you are and that you are real.

Since this is a professional networking site, it would be best to stay away from party shots or group shots. It doesn’t have to be a professional photo either. Just choose a photo that is clear and most importantly, depicts who you really are.

Showcase your Achievements

LinkedIn gives you the option to add documents, test scores, certifications, honors and award, some of your previous projects etc. This will add a lot of value to your profile.

If you are a writer, feel free to add a chapter of your book to your profile. If you are a graphic designer, adding your portfolio would be a great idea. If you are a public speaker, adding a video of your most recent speaking engagement might be advantageous. If you think these things will put you ahead of your competition, add it here.

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