Posts

, ,

4 Ways to Enhance Customer Relationship with Social Media

BIMS_9.21.14

Your prospective and current customers are already online, and most of them are spending a few hours a day on social media. If your business is not active on social media, now is the right time to build a solid online presence.

Social media enables you to engage with your customer as never before. So, instead of relying solely on phone communication or email, consider reaching out to your target audience and existing customers through social media.

Here are a few tips on how to use social media to enhance client relationships, put smiles on customer’s faces and lead your business to growth.

Connect with your customers

If you are looking to build a social media presence, it is important to connect with your customers and make sure that you are having a two-way conversation with them.

Run polls. Ask questions. Turn your social media from a one-way channel into a two-way channel.

Encourage participation

Instead of supplying the information all the time, it would be a good idea to encourage your customers to share their photos and stories. As a way of saying thank you, take the time to come up with genuine individualized responses. This way, your customers will fee that you are truly interested in their experiences and are appreciative of their contributions.

Own your mistakes

Even big corporations are not immune to mistakes. So, when an unhappy customer tweets about a late order, take their complaints seriously, acknowledge the mistake and work on solving the problem fast.

Sincerity and humility goes a long way in social media in showing your customers that you respect and value them. While it is acceptable to make mistakes, owning up to your mistakes and saying “we’re sorry” is the best way to handle complaints.

Reward loyal customers

Highlight customers who take the time to consistently engage with your brand. Give them free merchandize or say thank you with simple personalized responses. By doing so, you can show them how much you appreciate and value their support. Mind you, that emotional component could turn a customer into a promoter.

/by
, ,

Social Media Facts Every Marketer Should Know

Social Media Facts

Social media is more than just a place where you can meet new friends and interact with people. Today, it is also considered an essential tool for marketers.

Most companies recognize the power of social media and understand that it’s not just a passing fad. As a marketer, you have to keep in mind that social media platforms are constantly changing and growing. So, it’s important to keep up with the facts and statistics in order to get the most out of your social media marketing.

In this article, we have compiled some important facts every marketer should know. Read on and keep these things in mind while planning your social media strategies.

Timing is important

Most companies use social media to reach out to consumers. If you want to reach more people, you have to plan and schedule your posts. Facebook posts that are published after working hours, specifically between 5 pm to 1 am, get the highest engagement.

People are spending more time on their smartphones as compared to other devices

Armed with this information, it is important to make sure that all the content you post on social media are mobile optimized. If not, then you’re losing a lot of prospective clients.

Facebook continues to be the champion of all social media websites

Despite the increasing number of social media platforms today, Facebook still remains to be the most popular choice. In fact, if Facebook were a country, it would have the 3rd highest population, next to India and China. Also, 67% of American internet users across all age groups use Facebook.

Consumer’s buying decisions are influenced by social media

According to a study that was conducted by a digital marketing agency, 74% of consumers rely on social media platforms like Facebook and Twitter to guide them with their purchase decisions. Meanwhile, only 17% of consumers trust advertisements.

 

 

/by
, ,

Reasons Why Facebook Likes are Important

Most people believe that being popular is not really important, but being popular does have a few advantages, especially if you are a business owner who uses social media to gain exposure, build relationships and engages with its target audience.

In this article, we’ll give you a list of some of the reasons why Facebook likes matter. Checkout the list below and see how important a Facebook like really is.

Raise your visibility

When a person likes your Facebook page, it won’t be long until some of his/her friends see it. This is advantageous as people in his/her network will be able to checkout your page.

This may also be seen as a subtle recommendation. If you are trying to decide where to dine out this weekend, a certain restaurant may cross your mind since one of your friends liked their page and you saw it in the newsfeeds.

Expression of intent to subscribe

When a user likes your Facebook page, they are expressing their intent to subscribe to your updates and see what you have to post on your timeline. Through this simple gesture, you can clearly see that he/she is interested in your business and what you have to offer.

Now that they are subscribed to your page, you have the opportunity to let them know what’s going on with the business, especially if you have new products coming out. With thousands of fans subscribed to your page, you don’t have to spend a huge sum of money on advertisements.

Builds trust

Forrester research has recently conducted a study about why Facebook likes, comments and shares are so important. In the said study, they have discovered that about 70% of customers trust recommendations from their family and friends, while only 10% of the respondents trust brand advertising.

Loyal fans

Once you develop a relationship with these people and they start trusting you, they may eventually become loyal customers. Keep your customers interested by posting interesting and informative contents. Also, keep them posted about any events like contests and promotions that they can take part of.

/by
,

Ways to Attract New Readers and Keep Them Interested

Increasing traffic is one of the biggest challenges a blog owner face, but there is nothing more challenging than attracting new readers and converting them into regular visitors. Readers are fickle and gets bored easily. There is a whole world of entertainment out there, if your posts do not interest them, they’ll abandon your blog and start looking for something that would feed their curiosity.

Follow a posting schedule

The publish date of your most recent post is one of the first thing most people look at when they visit your blog for the first time. If the last one was posted a few months ago, then readers won’t even bother coming back to check for newer contents. If your schedule is loaded, keep a regular schedule and make sure to come up with at least one blog post a week or twice a month. This will keep your readers coming back for more. Also it’s a great way of showing them that you are committed to your blog.

Respond to comments

Visitors would be happy to know that you are taking note of your readers’ comments and is actually responding to them. Responding to comments is a great way of starting a conversation with your audience and making them feel appreciated.

Keep content relevant

Keeping your content relevant is the key to building credibility in your niche. Your readers will stop coming back if they cannot relate to your contents. While writing about a new topic may drive new readers to your blog, they may not come back once they realize that the post that caught their interest is only a one-time thing.

Start a series

Writing a series is a great way of capturing the attention of new readers and would keep them coming back for at least one more time. Also, first timers may be interested enough to click through your internal links.

Make sure to include a note in the first part of your series stating the schedule of when the second part will be due. Most importantly, don’t forget to link to the previous parts of the serious as your progress. Readers would love to follow the series and be able to click back to catch up on the parts that they have missed.

 

 

 

/by

Facebook Posts That are Guaranteed to Get More Likes, Shares and Comments

These days, almost everyone seems to want more likes, shares and comments on their Facebook posts, but creating content is not easy. As a matter of fact, a lot of businesses are having a hard time coming up with ideas that sometimes they just give up.

If this sounds like you, then we’re hoping that this post will help you come up with an effective Facebook post that will get you crazy likes, shares and comments.

Post photos

Most Facebook marketers believe that images are the cornerstone of Facebook. People love seeing photos.  These days, people are so overloaded with information that they prefer something that is easier to consume. Plus, photos are fun to share too.

By posting the right images, you are guaranteed to generate more engagement from your fans. But please keep in mind that moderation is the key. These photos may get you some viral sharing but posting an endless stream of random photos could do you more harm than good.

Fill-in-the-blank

If you love getting comments, feel free to use fill-in-the-blank type of posts. People love to offer their inputs. Be creative and have fun creating your own posts. However, be sure not to leave it too open-ended as the engagement may suffer if you require your fans to come up an entire sentence. Keep the post short and ask for a short answer.

Videos

Video is a great marketing tool. If you are willing to appear on those videos, then it would be easier for you to connect and build trust with your audience.

One of the best ways of using video is through education. By creating an educational video, you are showing your audience that you know what you’re talking about and that you are an authority in your business.

Telling stories is another way of using videos. If you have just launched your business, this will be a great way of telling your story and introducing your company to the public.

 

 

/by
, ,

How to Bounce Back From A Social Media Disaster

Social media disasters may come in a range of fails and embarrassments. Insensitive statements and inappropriate opinion may reflect poorly on your company. Add this to the fact that social media is very public in nature, one mistake may become potentially disastrous.

If you have accidentally sent out a regrettable status update or tweet, don’t panic. Calm down and see if the situation is salvageable. If you’re not sure what to do next, read on and use these tips to help you bounce back from a social media disaster.

Disaster response

Being on the verge of jeopardizing your company’s reputation, it is important to come up with a thoughtful and well-crafted response. As much as possible, avoid a knee-jerk reaction.

In most cases, businesses are not prepared in handling social media disasters. Responding quickly and inappropriately will only make matters worse. Calm down and take a moment to deliver a carefully-worded and rational response to your fans and followers.

Accept your mistake

Everyone makes mistakes, including the most savvy social media marketers. However, the worst part of committing a mistake is by acting like nothing wrong has happened. Whether you have criticized a customer, made an offensive comment or post, or something else, it would be best to accept your mistake and be accountable for your mistakes.

We understand that damage control is on top of your priority list, but deleting the post or comment and acting as if nothing happened can hurt your reputation.

Rebuild your image

A lot of companies have survived a social media disaster, and so can you. After everything has been done, you now have to rebuild your image. Mind you, this may involve an extensive process and you’ll have to work for it for a long period of time.

The key to stopping a social media disaster is by building an incredible brand image. This can be achieved by serving your customers well. At the end of the day, it’s about being honest to your customers/clients and humanizing your brand.

Taking appropriate action immediately after committing a mistake will not only reduce harm, it can also save your brand’s reputation.

 

/by

How to Drive Business Using Social Networking Sites

Social networking sites have been used by business owners to build their network, engage with their
customers and bring team members together. If you are a business owner and still hasn’t been
embracing the benefits of using social networking sites, now is the best time to hop onboard.

Social media also has the ability of dividing industries as outdated companies usually fall behind their
competitors. With the advancement of technology, it is also seen as a way of opening up opportunities
for small, medium and large businesses. Having said that, it becomes clear that social media is one of
the most important aspects of doing business today.

Developing a social network strategy
Before you decide to open an account and become an active member, you first have to consider what
each site has to offer and how you can benefit from them. Also, take a look at your current social media
strategies and see which one would best suit your target audience. Without a fully-developed plan, you
may end up meandering through a variety of sites and eventually realize that you have wasted too much
time and resources in the process.

Choosing a site
Choose a social networking site that would best fulfill the goals of your marketing strategy. Though most
of these sites are similar in nature, they are also categorized according to the purposes they serve. If you
have enough people to handle a number of social networking sites, then that would be great. If not, it
would be best to focus on 1 or 2.

Social network marketing
This is not about selling your product; it’s about interacting with your followers. Companies who interact
more with their followers and share contents that are related to their brand are the most successful at
converting followers to paying customers.
Feel free to ask questions on your wall, comment on other user’s post or post links and events related to
your business.
Social network recruiting
This is one of the most effective ways of using your networks in finding the best candidates for your
company. Social networks have truly changed how companies build their team. Plus, it helps business
owners to zone in on the best candidates for free.

/by
, , ,

Using LinkedIn As A Marketing Tool

After learning the tricks to social media marketing tricks, it is time to put these concepts to work. If you are in need of business to business networking, then LinkedIn is the best place to start.

Of all the social networking platforms, LinkedIn is considered to be the most professional. Used by more than 135 million business professionals worldwide, this should be a part of your social media marketing strategy.

If you are like most people, you might be using LinkedIn as an online resume. Take advantage of this platform and use it as a marketing tool. Read on and incorporate these recommendations into your marketing campaign.

Status updates

This is one of the best ways in keeping your connections informed about what is happening to your business. Post status updates on a regular basis in order to appear active to the LinkedIn community. You can also use links and drive them to your site. Sharing contents that is related to your business may also be a good idea.

Blog posts

Every time you post a blog on your website, important details like the title, abstract and the link to your post will automatically be posted to your LinkedIn profile.

Events

If you are organizing an event or are speaking at an event, you are free to create a LinkedIn event in order to help you promote this event and generate interest.

Presentations

If you have posted a Powerpoint presentation in Google docs or SlideShare, you can also attach this presentation in your LinkedIn profile.

Twitter

If you are an active tweeter, you can always integrate your status updates with your tweets in order to keep your followers and connections informed.

Creative portfolio

Users with a creative portfolio are given the chance to post it to the Behance Network. Once you’re done, you can showcase your work in your LinkedIn profile.

Recommendations

You can easily request recommendations from your LinkedIn connections. A collection of recommendations that highlight your experience and expertise would significantly enhance your profile.

 

 

/by
, ,

Reasons Why People Unfollow You on Twitter

No matter how experienced we are, there are still a lot of things that remain a mystery. Most of these things are focused on why people choose to do what they do.

If you are running a business, you may get frustrated over people who unfollow you. You try to modify your tweeting style in an effort to make them happy and pay attention to your follower count in order to make sure that that it does not go down. Yet, your followers seem to reduce in number over time. Why?

In an attempt to help you answer this question, we have compiled a number of reasons why people unfollow you on Twitter. Read on and curb these annoying Twitter habits.

You forgot the “social”

No one would be interested to follow someone who is excessively promotional. There is nothing wrong in tweeting something about yourself or your company. But if every single tweet revolves about your products or service, then you are not being social.

You don’t have much to say

Twitter is a very noisy platform. A lot of users browser their timelines regularly. However, if you are not tweeting on a regular basis, your followers will most likely lose interest in you.

Space your tweets evenly throughout the day. Try to tweet a few times in a day and make sure to tweet your most important updates at different times so as not to lose your follower’s interest.

You disappear for days/weeks

It is important to check in regularly and respond to retweets, direct messages and mentions. Blasting out tweets and not engaging with your followers is definitely not cool.

Engage with your followers and make an effort to respond to them every single day, including weekends. Don’t allow your profile to look like a ghost town.

You have anger management issues

Nobody would be interested to follow someone who can’t seem to control his/her temper. Too much negativity is one of the major reasons to unfollow someone. Go outside and calm down.

You are a flood tweeter

You’re excited about something and you want everyone to know about it, we get that. However, you don’t have to tweet several times in order to get the message across. Learn to space your tweets.

 

/by