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How to Handle Negative Reviews Online

reviewsBIMS_5.11According to Zendesk, a customer service software program, 88% of buyers rely on the opinion of others when making purchasing decisions. That said, you should always strive to get positive customer reviews. But sometimes, no matter how hard you try; bad reviews happen. There’s no way around it.

Negative reviews are one of the biggest nightmares of entrepreneurs and business owners. Any testimonial from unsatisfied customer can adversely affect your business.

While negative reviews are unavoidable, there are some things you can do to prevent them from ruining the image of your company. Here are some tips on how to handle negative reviews online.

Investigate before taking action

Before you formulate a strategy on how to respond to negative reviews, you should first determine whether or not what the customer said is true.

If you found out that it really happened, we suggest that you acknowledge the person’s input. Then, apologize, present your side of the sorry and then tell the customer how you plan to address the issue. If you found that the statement is incorrect, talk to the commenter privately and provide evidence that proves that the comment is incorrect. Once it’s settled, politely ask the person to delete the comment or review.

Cooler heads prevail

We know that you work so hard to keep your customers happy. That said, it can be quite frustrating to read bad and hurtful things about your business. Your immediate response is to react in the heat of the moment. But if you do, you will only make yourself look bad. The last thing you want is to become known for lashing out at customers.

Before you respond to the criticisms that are being thrown at you, you might want to take breather and formulate a polite response. Customers will gain your respect if you respond to a negative review in pleasant and helpful way.

Stay positive

People are not expecting you to be perfect. We are humans and we are all bound to make mistakes. Just make sure that own up to your mistakes and deal with the negative reviews in a transparent and polite manner.

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Tips to Get More Online Customer Reviews

BIMSReviewsWith today’s savvy buyers, you know how important online reviews are to your business. People would share their experiences and what they have to say about your company. Given that majority of the adult population spend most of their time online and would read reviews before buying stuff, these reviews, whether they are positive or negative, can have a big impact on your business.

Customer feedbacks do not only affect buyer’s decision, it can also help give you an insight as to what customers think of your business; thus, allowing you to make certain changes that would make your products, services and business better. Remember, it’s your customers that pay you, so make sure you listen.

Here are a few simple ways on how to get customers to review your business online.

Just ask

After you’ve delivered a product or a service, try to ask your customers for feedback. It does not necessarily have to be a good review, just an honest review. Don’t be pushy. Rather, let the customer know that you are very much interested to know whether or not they were satisfied of the transaction and that you value their opinion.

Offer incentives

Sometimes, the best way to encourage customers to create reviews is to give them something in return. It doesn’t have to be expensive. If you own a restaurant, you can offer a free dessert on their next visit. You can also offer a free gift or a free trial version to those who will send in a review. The better the incentives are, the more reviews you are likely to receive.

Increase customer satisfaction

Happy customers will be very much willing to share their experience with the masses through the web and social media. This can help scale positive world of mouth and attract potential customers in the process.

Improve your services and people will start talking about your business. Remember, it would be impossible for you to get good reviews unless you have happy customers to write them.

Customer survey

Customer surveys are a great way to get feedbacks. This allows you to get customers to answer specific questions and find out what they really think about your services.

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New Webinar: Instagram for Business

instagram for business

How to use Instagram for business and apps to make it fun!

Instagram is one of the hottest social media platforms right now! It is VERY important to your online branding strategy and here’s why. This photo-sharing app is not only important for retailers, restaurants or travel companies; it is one of the more effective brand-building tool available today for you to use! It works well for every type on business and brand.

In this webinar you will learn how to use Instagram for your business and the following:

  • Increase product sales
  • Increase traffic to your website
  • Increase brand awareness
  • Increase branded hashtag mentions
  • What apps to use to create fancy pictures and much more!

Join Amber Irwin on May 31st 3:30pm MST Sign Up TODAY!

When:
May 31, 2016
Where:
Free Webinar – RSVP for Details

Click to View the Webinar!

 Time:
3:30-4:15pm MST

Register Today

Anyone with a computer and internet connection has the ability to manage a social media account. When done right, businesses can see huge boosts in brand recognition and sales. If managed poorly, social media can be the downfall of your business.

The BIMS Team prides itself on keeping on top of the best practices of digital marketing and Amber is excited to empower you to feel confident in using Instagram for marketing your business!

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4 Ways to Increase Your Visibility on Social Media

BIMS

Implementing a strong, multifaceted online marketing can help increase your company’s visibility. Social media marketing opens up a business’ doors to customers they wouldn’t be able to reach.

Here are a few suggestions to give your page maximum visibility and to ensure your posts are being seen by your fans or followers.

Content is still king

The more engaging and informative your content is, the more interaction you’re going to get. As a result, more people are going to see your posts.

In order to get this right, you must first know your target audience. This way, you can focus on creating contents that would be of value and interest to them.

Create conversations

Business owners and marketers use social media to stay in touch with their customers and clients, as well as to reach potential customers.

Make it a point to communicate with them on a regular basis. Use plain, straightforward language when communicating with your target audience. No corporate speak, no jargons, no acronyms. Speak directly to that person and make your communication personal.

Be on different social networks

Social networks are the perfect channel to improve the visibility of your brand or company. It can also be used to connect with your prospective and current customers. If you want to generate visibility, consider being on different social networks. But if you find it difficult to manage different social media accounts, you might want to concentrate on platforms in which your target audience spends most of their time in.

Partner with other visible brands

A direct partnership is a great way to build your own brand visibility. If you sell coffee makers, consider having a direct partnership, an affiliate partnership or an implied partnership with a coffee manufacturer.

Viral or video marketing

Videos commonly go viral. Living a busy and fast-paced life, most people choose to watch videos instead of reading a long article. Information is easier to consume and they’re easy to share. Because of this, video marketing gives you the ability to reach a large group of people in a short span of time.

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Reasons Why Your Content Marketing is Failing

Flat design vector illustration concept of computer and connected mobile devices with links of transmission information on various data storages and cloud computing service. Isolated on stylish colored background.

So you set up a blog. You were so thrilled at the prospect of sharing your expertise with an eager audience. You started creating valuable content assets and created a few downloadable pieces. You have done everything experts said you should, and yet you’re conversion rate isn’t increasing.

Here are 3 things that might be affecting your content conversion rates.

You’re attracting the wrong type of traffic

If you’re successfully driving people to your blog or website, but your conversions aren’t increasing, you’re probably targeting the wrong people.

Some people assume that an increase in traffic means an increase in conversion rate, but that’s not always the case. While visits, email sign ups and exposures are all great to see, they are not going to make much of a difference to your bottom line. You want conversions. In order to turn traffic into conversion, you need to attract the right kind of traffic.

Your calls to action suck

If conversion is the goal of your content marketing, then you need to create a compelling call-to-action. Most blog posts, however, do not have a call-to-action. Even if your messaging is consistent and you’ve hit the right audience, visitors won’t advance further into their buyer’s journey without a clear call-to-action.

Telling your readers where to click, what they can get in exchange of their email address and how to take advantage of your offer can noticeably increase your conversion rates.

You think SEO is not important

There are lots of great content out there. But the problem is that these contents do not reach their desired audience. Why? It’s because they have taken SEO for granted.

SEO is a vital part of content marketing. This will help your content rank in search engines; thus, bringing it closer to your intended users. All you need is a little bit of keyword search and a few minutes to put proper title tags, meta descriptions, tags etc.

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Tips to Increase Your Email Open Rate

BIMSEmail marketing is considered as an important part of a business’ marketing campaign. It has one of the most effective ways to engage with your prospects and customers. Plus, it provides the highest returns on investments.

Open rates give you an idea as to how your campaign is doing. If the open rate for your email program is better than the average, then good for you. But if your open rates are getting worrisome, you might want to look for ways to improve it.

Here are some easy ways to increase your email open rate.

Create an interesting subject line

Good subject line is the key achieving better open and response rates. Since most people receive several emails in one day, they only need a few seconds to decide whether or not they’re interested to read the email. If your subject line is not interesting enough, people are less likely to read it. Also, make sure that your subject line is short enough that recipients will be able to read it at a glance.

Make it personal

You’ve spent so much time collecting people’s first name and email address, now is the right time to put them to use. Personalization has been proven to drive engagement and convert more leads. It is also a good idea to send your emails from a person or an employee, rather than from the company.

Timing is key

If your campaign has a B2C focus, your audience may have time to check their emails after work or during lunch break. If you are running a B2B campaign, it might be best to send emails early in the morning or in the afternoon. Your goal is to send an email exactly when the recipients are checking their inbox.

Clean up that dusty old email list

Most businesses are so determined to expand their email list that they tend to ignore the open rate. It doesn’t matter if you only have a small mailing list, as long as it is filled with engaged subscribers. It’s a good idea to remove inactive subscribers periodically.

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Dos and Don’ts of Using Hashtags

HashtagYears ago, the pound sign on your phone does not serve any function. Today, however, the pound sign is considered as a vital part of your social media success. In fact, it is considered as such a prominent part of tech culture.

Hashtags help increase the chances of your post being found and track conversations among consumers, and other businesses. When used correctly, hashtags can help you generate more shares and increase awareness of your posts beyond your own follower base. Use them wrong, however, and it will lead you down the path to social media destruction.

Here are some dos and don’ts to consider to help you get on the right track.

Dos

Keep hashtags short

When creating hashtags, be sure to keep them short so they’re easy to type and remember. Long hashtags are difficult to read. Imagine mentally inserting spaces in between all those words. Not fun!

Create your own hashtag

Create a hashtag that is interesting enough that it can help you capture the attention of readers, yet popular enough that it can help you gain followers. Tailoring your hashtags will ensure you reach your ideal audience.

Use them to engage

Hashtags are often used to track what is said about their business and competitors as well. Since social media is about engagement and social interaction, you need to take part of that conversation. Use hashtags to pull users into a conversation with the brand and vice versa.

Don’ts

Overuse them

While there is no doubt that hashtags can increase your visibility, too much of it in a single post will kill your message. Readers tend to avoid posts with too many hashtags. For best results, limit your hashtags to 3 for each post.

Use irrelevant hashtags

Just because the hashtag is trending, it does not necessarily mean you should use it. Never use an unrelated hashtag just to get noticed. There is no bigger social media embarrassment than a wrongly used hashtag.

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New Webinar – Getting Started with Google Analytics

Google Analytics Webinar

Do you know how people interact with your website or even find your website?

If you have a business presence online, knowing how people find your website and what they do once they get there is incredibly important to convert leads and prospects into paying customers.

Join Caitlin McDonald, Co-founder of The BIMS Team, in our next webinar on April 26, 2016! In this webinar you will learn how to get started with Google Analytics!

In this webinar we will provide an overview of the key reports to:

  • Better understand the traffic to your website
  • Know what site visitors are doing once they get to your site
  • Implement changes to your website
When:
April 26th, 2016
Where:
Free Webinar – RSVP for Details

Click to View the Webinar!

Time:
3:30-4:15pm MST

Register Today

Anyone with a computer and internet connection has the ability to manage a social media account. When done right, businesses can see huge boosts in brand recognition and sales. If managed poorly, social media can be the downfall of your business.

The BIMS Team prides itself on keeping on top of the best practices of digital marketing and Caitlin is excited to empower you to feel confident in your own ability to understand how people are interacting with your website and how to be found online.

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The Power of Pinterest for Small Businesses

Pinterest

Savvy small business owners have long discovered the benefits of social media. In the hopes of maintaining an online presence, they have created an account in virtually every social platform there is. Now, the thought of using yet another social network seems time consuming and daunting. But if you want to make your company’s presence felt, then you need to stay up-to-date on the world of social media.

There are a number of reasons why small business owners should be interested in Pinterest. Here are some of them.

A whole new audience

Today, there are only 500,000 business accounts on Pinterest as compared to 25 million business pages in Facebook. If you already have a Facebook page and you want to extend your reach to a whole new audience, Pinterest can help you with that.

Since users only see posts that are focused on the categories that they’re interested in, there’s a good chance that your audience in Pinterest aren’t the same people who are following you on Facebook or Twitter.

Drive traffic to your website

Recent study shows that Pinterest is more effective in driving website traffic as compared to Google +, Youtube and Twitter combined. It is a great tool for increasing links back to your site. If you rely on your website to fuel sales and marketing, then you should include Pinterest in your marketing plan.

It’s a great spot to advertise

Businesses from all over the world are using Pinterest to market their products and services. Since Pinterest is such a viral, sharing community, this is also a great place to promote special deals and discounts. The key is to create a visually appealing image. Pin a colourful and chic-looking coupon, and include details on the caption. The more captivating your pin is, the more likely will it appeal to your audience.

It is growing

Pinterest is becoming more and more popular. In fact, the photo and video sharing site has more than 25 million members and gets 2.5 billion page views every month. It wouldn’t hurt to jump on the bandwagon.

 

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Tips for Writing a Killer Call-to-Action

bimspicIt’s not easy to get people to visit your site. Once you’ve hooked your audience, you want them to stay a little longer in your site and do something. That something could be sharing your content, providing information, downloading something, adding products to their shopping cart or purchase your products. Unfortunately, most people will not know what to do unless you give them clear instructions.

This week, we’ll be sharing with you some tips on how to create a clear and effective call-to-action. Here are a few.

Offer a free trial or download

Sometimes, you may have to sweeten the deal to encourage people to complete a call-to-action. One of the best ways to capture the attention of people is to offer them something of value, and give it to them for free. Offer a free e-book or a free trial. People will thank you for it.

Size matters

Size does play a huge part in getting your call-to-action button noticed. Make sure it’s big enough that online users won’t miss them, but not too big that it looks like a monstrosity. Remember, your call-to-action needs to be sized sensibly. You should also consider the position of your call-to-action on the page.

Be direct

Keep your call-to-action short and simple to ensure that majority of visitors will click-through on the action you ask them to. If you want people to leave their email address, then tell it to them straight. Make sure people will understand it at just a glance. Don’t get all whimsical and critic.

Add a sense of urgency

If you have reduced the price of your products, let visitors know that the offer is only good for a limited time. If they do not purchase within the specified period of time, then it will result in a missed opportunity. Add a sense of urgency and include words such as today, immediately or now.

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