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The holidays are just around the corner. With the Halloween rapidly approaching and Thanksgiving just a few weeks away, this means marketers are solidifying their holiday campaign for the most wonderful time of the year.

The holidays are the busiest time of the year. And you might find it difficult to stand out in the marketing frenzy if you don’t plan ahead. Since most people start shopping for Christmas presents after Halloween, it would be a good idea to start hanging the social media ornaments as early as now.

Incorporate these tips into your social media campaigns and make sure that your holiday campaign gets noticed.

Strategize early

The holiday season is slowly creeping up on us and will be there sooner than you think. The key is to plan ahead and get creative. Use social media to create a buzz around your brand leading up to the festive season.

Stand out from the competition

With the holiday season comes a horde of advertisers desperately vying for your attention. Think outside of the box. Remember, majority of marketers are planning to use some sort of promotional offers to capture the attention of their target market. Differentiate yourself from the competition and think of something that would get the public interested and excited to engage with your brand.

Offer coupons

Studies suggest that consumer spending increase by 11% during the holidays. Since it’s the most wonderful time of the year, give your customers a reason to shop by offering discounts or coupons.

Share holiday tips and tricks

Increase your social media engagement by throwing a bunch of informative and interesting content into your social marketing mix. With so many brands flooding the market with discounts and deals, sharing information about DIY home decorating projects or winter recipes for baking desserts will help you get noticed.

You can also ask questions to get people talking about their activities during the holiday, purchases and traditions.

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Your prospective and current customers are already online, and most of them are spending a few hours a day on social media. If your business is not active on social media, now is the right time to build a solid online presence.

Social media enables you to engage with your customer as never before. So, instead of relying solely on phone communication or email, consider reaching out to your target audience and existing customers through social media.

Here are a few tips on how to use social media to enhance client relationships, put smiles on customer’s faces and lead your business to growth.

Connect with your customers

If you are looking to build a social media presence, it is important to connect with your customers and make sure that you are having a two-way conversation with them.

Run polls. Ask questions. Turn your social media from a one-way channel into a two-way channel.

Encourage participation

Instead of supplying the information all the time, it would be a good idea to encourage your customers to share their photos and stories. As a way of saying thank you, take the time to come up with genuine individualized responses. This way, your customers will fee that you are truly interested in their experiences and are appreciative of their contributions.

Own your mistakes

Even big corporations are not immune to mistakes. So, when an unhappy customer tweets about a late order, take their complaints seriously, acknowledge the mistake and work on solving the problem fast.

Sincerity and humility goes a long way in social media in showing your customers that you respect and value them. While it is acceptable to make mistakes, owning up to your mistakes and saying “we’re sorry” is the best way to handle complaints.

Reward loyal customers

Highlight customers who take the time to consistently engage with your brand. Give them free merchandize or say thank you with simple personalized responses. By doing so, you can show them how much you appreciate and value their support. Mind you, that emotional component could turn a customer into a promoter.