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10 Ways To Build Your Online Reputation

This post is updated from December, 2010.

Social media presents a unique opportunity for anyone to develop a personal or business reputation to build their careers, boost sales and increase relationships. The key is to leverage the tools of the Social Media to effectively build your online reputation. You need to understand what your goals and intentions are in order to be successful.

Here are 10 ways you can be successful in this journey, so you can achieve your short and long term goals rather than waste time:

1. Be aware.Continually listen to conversations happening across the Web related to your career or business and learn from the content you read, listen to, or view online. Social media success depends as much on listening as it does on publishing.

2. Be focused.Define your niche and focus the majority of your social media participation on conversations and content related to that area of focus. A focused brand is more powerful than a broad brand. Always lead with your strengths on the social media and be consistent in your content and conversations in order to successfully build your online reputation.

3. Be authentic.Your social media participation is useless if your content and conversations read like corporate rhetoric or a promotional brochure. Instead, be real and be human. Imagine you’re speaking with your audience in person rather than online and adjust your content and tone to match your target audience’s needs and expectations for you based on your brand promise. This is where videos can be a great tool for people to really know who you are.

4. Be trustworthy.Honesty is an essential part of building your online reputation using the tools of the social media. Transparency isn’t just a buzz word, it’s a strategic imperative, which should apply to your social media participation as well as all other aspects of your career or business.

5. Be meaningful.The content you publish on social media must be useful and meaningful to your target audience or there is no reason for them to read it or start a dialogue with you about it. Furthermore, if your content doesn’t add value to your audience’s lives, they won’t talk about it and share it with their own audiences.

6. Be “non-self-promotional.”No one will want to read your content or interact with you on the social media if your content and conversations read like a marketing pitch. Follow the 90-10 rule of marketing and spend 90% or more of your time in social media activities that are not self-promotional and only 10% or less on activities that are self-promotional. When you do want to directly try to get more exposure to build your online reputation, you can do so without annoying other people.

7. Be accessible and responsive.An important part of building your online reputation via social media participation is understanding that it’s not all about you. Instead, you need to spend a great deal of time acknowledging other people on the social media in order to build a relationship with them. In other words, they need to understand that you care about them, too. You need to respond to questions, comments on your blog, tweets, and so on.

8. Be reciprocating.You can’t expect people to reach out to you and share your content on the social media and not return the favor. If someone engages with you on your blog, Twitter, Facebook or another social media destination, then you can’t ignore that person — just as you wouldn’t ignore someone in a face-to-face situation. For example, you also need to leave comments on other people’s blogs, share their content on Twitter and Facebook, and more. You can’t operate in a silo on the social media and expect to be successful.

9. Be uncontrolling.The thought of giving up control and letting your content, conversations and name spread across the Web can be frightening. However, without the sharing of content and interactive dialogue that happens on social media, your online reputation cannot develop. You have to be willing to give up control and let people share and talk about you and your content in order for your online reputation to grow. Don’t worry about negative buzz about you, your brand, or your business. There is always a way to react to negativity on the social media.

10. Be involved.Don’t spend all of your time in one place. While quality is more important than quantity when it comes to building an authentic reputation online, you do need to spread your wings and be social. Focus on other avenues such as a blog, YouTube, Google Buzz, Backlinks, and much more. You need to use all aspects of Internet Marketing in order to see return.

10 ways to build your online reputation: 10 ways you can be successful in this journey, so you can achieve your short and long term goals rather than waste time.

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How to Build a Social Media Following

How to Build a Social Media Following

Most business use social media to generate leads. But in order to make social media marketing work, you’ll need to have an audience. This means having some fans and followers on Twitter, Facebook, Instagram and other social media channels.

The number of fans and followers you have will give you an idea how big of an impact your message make. However, growing a social following can be quite frustrating, especially if you’re running a start-up business. But how do you build a social media following?

Here are some tips on how to get more followers on any social media channel.

Choose the right channels

One of the most important things you need to do is to decide which platforms are going to be right for your content. Twitter is an instantaneous outlet. LinkedIn favors professional content. Pinterest, Instagram and Facebook are more visual mediums.

Also, determine which social media networks your target audience use the most. There is nothing more frustrating than spending your time and resources, only to find out that you weren’t able to reach your target audience.

Interact with other users

Interact with your fans and follows on a regular basis. You can ask questions, answer questions, share some of their posts or encourage people to share yours. Also, take the opportunity to get involved in conversations. This will help you stay connected with your audience and not miss out on anything important.

Offer something unique

This is probably the most important thing you can do to acquire more fans and followers. Some people would post links to their work and promote their products in an attempt to get people to visit their site. But social media isn’t the place to advertise your products or services.

In order to capture the attention of your target audience, you need to make sure that you provide them with contents that are fresh, interesting and entertaining. Adding a picture to your posts can also make your posts standout and encourage people to follow you.

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Reasons Why Facebook Likes are Important

Most people believe that being popular is not really important, but being popular does have a few advantages, especially if you are a business owner who uses social media to gain exposure, build relationships and engages with its target audience.

In this article, we’ll give you a list of some of the reasons why Facebook likes matter. Checkout the list below and see how important a Facebook like really is.

Raise your visibility

When a person likes your Facebook page, it won’t be long until some of his/her friends see it. This is advantageous as people in his/her network will be able to checkout your page.

This may also be seen as a subtle recommendation. If you are trying to decide where to dine out this weekend, a certain restaurant may cross your mind since one of your friends liked their page and you saw it in the newsfeeds.

Expression of intent to subscribe

When a user likes your Facebook page, they are expressing their intent to subscribe to your updates and see what you have to post on your timeline. Through this simple gesture, you can clearly see that he/she is interested in your business and what you have to offer.

Now that they are subscribed to your page, you have the opportunity to let them know what’s going on with the business, especially if you have new products coming out. With thousands of fans subscribed to your page, you don’t have to spend a huge sum of money on advertisements.

Builds trust

Forrester research has recently conducted a study about why Facebook likes, comments and shares are so important. In the said study, they have discovered that about 70% of customers trust recommendations from their family and friends, while only 10% of the respondents trust brand advertising.

Loyal fans

Once you develop a relationship with these people and they start trusting you, they may eventually become loyal customers. Keep your customers interested by posting interesting and informative contents. Also, keep them posted about any events like contests and promotions that they can take part of.

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Social Media Marketing – How To Get Comments On Your Posts

This was a great article from Marketing Artfully

Social media marketing is a bear! It can feel like you are posting all day and no one is commenting or even listening. Don’t let a lack of comments get you down, you never know who might be out there watching and not talking.

 

How to get social media comments - social media marketingThe picture that I have on this post was taken out front of my house with an iPhone and the app TruHDR (one of my faves). I noticed when I got inside that I had my thumb in the picture – doh! If I was “smart” I would have cropped it out and had a “good” picture to post (most of our clients want everything to be perfect). What I did was post it to my Facebook with the comment, “they are paving the road! and my thumb…:)”. I got 7 comments and a couple of likes. Social media is about being human and humans are not always scripted and perfect.

This goes for companies too! When Dominos Pizza started losing market share, they did not curl up and die, they said that they would have to change their sauce and the quality of their pizza and sales rose. Many small biz owners are SO concerned that they look perfect that they become bland and boring! Snazzy it up a bit! If you would like to find out about other companies who have admitted to being less than perfect, check out the Washington Post’s, Behind Domino’s mea culpa ad campaign.

Does It Matter How Many Comments You Get?

Getting blog comments and getting social media comments follow the same formula as all regular human interaction. There is research from 2006 that shows this perfectly (and given that the stats haven’t changed in the intervening years, tend to be pretty compelling). According to Jakob Nielsen,

In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action.

So think about that, for each commenter you have on one of your posts, there are potentially 90 people who will see it and never comment, BUT they saw it none-the-less! This is why you will go to a party and have someone you have never heard of say, “I am your Facebook friend” or “I see you on Google Plus all the time”. They see YOU and what you are doing, whether they talk to you online or not!

Funniest part of the Participation Inequality post was, “How to Overcome Participation Inequality – You can’t.” You can’t make people comment if they don’t want to, you can only post things that ENCOURAGE commenting and hope that someone jumps in to get the ball rolling.

Additionally, (I promise I will get to ideas of what to post to get comments soon), you need to be aware of WHEN you are posting things and who might be online at the time. If you are a nightbird and posting all your “stuff” at midnight, it may be pushed down everyone’s wall by the time they get up, OR you may have a hoard of people who are all up in the middle of the night with you who jump in to comment because there is not all that much else going on.

Timezones and posting matter too! If you are trying to target overseas customers, working on Eastern time won’t cut it. You are going to have to do some posting and commenting when it is mid morning and early evening THEIR time. Test this and see if it makes a difference in how many comments you get!

Social Media Ideas – What To Post To Get Comments On Your Posts

If you skipped down here, go up and read the rest, we will wait for you..:)

  • Personal items – The people working on the street outside my house are not inherently interesting, BUT it shows that I do not talk about marketing and small business all the time! It makes me more of a person and less of a company. I would say if you use social media for business that you should not talk about your baby, dog, husband, girlfriend or any other super personal thing TOO MUCH but that doesn’t mean that you can never talk about them! One guy who really gets this right is Daniel Webster Johnson. He is a Colorado Realtor who traipses around every morning taking pretty pictures of the Colorado countryside and his dog. It REALLY works for him!
  • Quotations – Now please note, these should only be quotations that have meaning to you. Just popping something up there everyday with no background as to why it is interesting is not that great a practive. I like quotationspage.com for quotes, the search engine is good and they have LOTS! Another good things to do is make up your own quotes – one fellow, Imran Rahman, has Imranisms. It always gives me a chuckle to see what he has posted!
  • Selling With People – You CAN sell if you are giving credit to other people at the same time! Kirsten McKay Smith is especially good at it on her Passion Rockstars pagewhich is a clearinghouse for her to talk to her team (and people who follow it may also want to become a member of her team after seeing how neat she is!)
  • Great Links From Your Industry– I am always looking for new things that could help my clients increase traffic or get more clients. Frequently I find good resources that I share with my online community. I also save these for my newsletter so they do double duty!
  • Post your videos– people like to see interesting things and if you can pop out a quicky video about your industry or a topic that will appeal to everyone, you can get some good interaction. Remember to be QUICK! 2 minutes or less.
  • Things from your past that are interesting– Could be reference to Woodstock from our baby boomer friends or a really great Muppet Movie clip. Just make sure you let us know WHY it is important to you!
  • Open Ended Questions – Ask your friends and circles an INTERESTING question that does not work with a yes or no answer. According to Buddy Media, Posts that END with a question (rather than having it at the beginning or middle) have a 15% higher engagement rate.
  • Trending topics – It is okay to comment on current events, I just make sure to stay out of religion and politics. Just think, if you are PRO REPUBLICAN or PRO DEMOCRAT, you are effectively alienating about half of the rest of your customers. I had a funny thing happen the other day, a fellow who was selling insurance threw out the term “Obamacare” and giggled like it was stupid. I can tell you, he DID NOT KNOW that would be offensive to some people in the room who would then choose someone else to work with. I KNOW, some people like to be very partisan on their social media and that is their choice. As a small business owner, I cannot afford to lose that many potential new clients. Nuff said.

The NUMBER ONE Most Important Social Media Commenting Idea!

Talk back. That is right, if you get one comment, talk back. If you get two, talk back again. People are more apt to interact with your posts if they know that there is a real person on the other side! If someone posts something nice on your wall, thank them. In general, just interact as you would with plain old humans you would come into contact in your day-to-day life.

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Suggest to Friends Button on Facebook BROKEN

Facebook use to have an awesome tool where people can suggest fan pages to their friends, it was easy, fun, and it worked! Well back around November the button was missing, then a few weeks later it was back but only the admin of that page could suggest it to their friends. This became a little difficult and I feel it broke some of the online communities that were being created. It was very simple to use, you would click onto suggest to friends, and then choose the list of people you wanted to send it to, click select all and hit send! What a great concept. Once a page was suggested to you then you would get an alert once you logged into Facebook on the right hand side and you could choose to like or fan at that point the pages that were suggested to you. It was such a great tool and really helped the small businesses increase their fans. Now the button is still there on the pages and you can click it and still select all the people you want to invite to like your page but now there is a catch . . . IT DOESN’T WORK! Once you hit send it says a message was sent out but nowhere to be found is a message in your email or on Facebook that a page was suggested to you. Now where is the building community in that?

Us as small business owners need to increase our fans so we can build that relationship through our businesses. Here are a few ways to still grow your fans:

1)    Talk about your page on your personal profile using @ (then type your page name) this way people that are your friends can see your post and go directly to your page and “Like” it.

2)    Create list of friends up to 200 and send a message to them asking for their support to grow your online community and give the link to your business page.

3)    Put your Facebook business page link in all email signatures, newsletters, marketing materials, voicemails, videos, blog, and website.

4)    Post to your Twitter account to “like” your page

This can seem a little irritating and frustrating, trust me I am right there with you, but until Facebook figures out how to manage themselves and page we have to follow their rules. Because so many companies were and still are creating fake people on there, Facebook is trying to control the SPAM. One person can ruin it for all of us. With that being said stay away from buying “Likes” they are mostly fake people! I hope this information is useful, if you have any questions please feel free to contact us.

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Small Business Lead Generating Sales Funnel

what do you do for business freelancer

Small business lead generating is a big deal over here in our marketing world! We are really good at helping you fill your sales funnel, but if these leads never follow through to a conversion and a sale then it is a wasted effort.

While working with  small business clients, we often hear that they have gotten “no leads”. Huh, that is weird since I see leads coming across the email, in blog comments and as requests for info on Social Media. I think what they are saying is that they have gotten no “sales” or new clients. This can happen because of a breakdown between leads and sales.

Today we are going to look at all the pieces that go in making a successful lead to sales transaction.

What is a sales funnel?

A sales funnel (also known as the sales pipeline) is the term for the process by which we add A LOT of leads into the top of the funnel and sales come out of the bottom, losing some along the way. The parts of the sales funnel can be called a lot of different things including prospects, suspects, and customers; leads, visitors and pre-qualifications.

We are going to look at some of the normal sales-funnelly things, but then we are going to talk specifically about where your process may be failing your conversions. It can be VERY easy to get caught up in the labeling and not look a the practical aspects of going from propects to sales.

The Practical Sales Funnel

Leads – Opportunity

Leads can look like many things. They can be a message sent through Facebook asking about your services, an email info request, a response back to your email newsletter, basically any time someone talks to you about the goods or services that you sell. THE FIRST THING you should do after getting one of these messages is to add this person to your database, CRM (customer relationship management software), or spreadsheet of prospects. Make sure to note what kind of service or product they were interested in.

This is the first step of your sales funnel and just consists of collecting their contact information so that you can communicate with them on an ongoing basis.

Sales Call – Connection

The first time that you contact this prospect (whether it be by email or phone), your goal should be to set an appointment. An appointment for a formal phone call or in-person meeting where you can talk over your offerings at a time that is convenient and when the prospect will be receptive to listening to you.

I think that this should be over the phone as you have not pre-qualified this person enough to know if they are a good fit. Can they afford your product or service? Are they ready to buy within the next 30 days? Have they researched any of your competitors?

These are all vital things to know and you are just wasting time meeting with someone who is not ready, willing and able to buy your product or service.

Follow Up – Timing

I am going to tell you something that you may find shocking. Most prospects do not buy right away, gasp. Honestly, I have asked some of our clients how many times they followed up on a sales lead and they say that they never followed up because the person did not buy after the first contact. This is what we in the business call BURNING LEADS. The prospect raised their hand and said they were interested, but probably did not have enough information to take out their credit card and buy.

You should follow up a phone call with an immediate personal note or email, thanking them for their time. You should then reach out with offers of additional info at least two or three times more over the next couple of weeks (put it in your calendar). After that, make sure they are on your newsletter list so they receive ongoing communications from you, which could remind them why they called you in the first place!

If you are a typical small business owner, you are probably a TERRIBLE salesperson. If this is the case (as it is with me) you are going to need to hire someone to follow up for you. You can pay this person a fixed rate or “spiff” them an amount for each appointment they set for you. DO NOT skimp on this, a good salesman can make you more money than you ever imagined possible!

Conversion – Obstacles

Okay, you have a lead and they want to buy BUT they have not pulled the trigger (ie paid you yet). This is the most frustrating part of the sales process and one you need to look at very closely because it is probably your fault that the sale is not moving forward!

First off, make sure it is VERY easy for your prospect to pay. Just this week we had a lady call and say she had been waiting for us to send her a link for payment. Now I KNOW that we sent that link over a week or so ago, BUT what matters is that we re-send it to her right away while she is paying attention to us.

Another great example about how a process can fall apart is one of my bookkeeping clients. She takes her prospects, sends them to her salesperson to follow up, gets them excited about her services, they say they want to buy and then…NOTHING. In my opinion, the sale is falling apart because she expects them to gather their receipts, bank statements and other financial documents together themselves. To me it feels like, if they could do all that themselves, what would they need her for?!?!?! We suggested that she make a part of her services a two hour, holding-your-hand and getting your documents together startup meeting. This way, she will get the client on board AND she will be losing less of them due to the fact that they are terrible at accounting tasks.

Sale – Persistence

Overall, sales takes persistence and can be absolutely, soul-killingly hard if you are not geared to enjoying being a salesperson. BUT, if you make it a game to see how many people you can move down your small business lead generating sales funnel, removing speed bumps along the way, you WILL make more sales. This in turn will make it much more likely that you will want to do it again and and again! www.marketingartfully.com

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Emerging Experts ™ presents Creating and Communicating a Visionary Brand, a three-session workshop to transform your passion, your power, and your message.

Join branding/spiritual business expert Ellen Melko Moore and social media specialist Amber Irwin as we help you create a brand that speaks for itself and a social media structure that allows everyone to talk about you.

Whether you’re just starting a new venture, or considering a renovation/revolution for an existing or established business, this uplifting yet extremely practical series will set you on fire with the knowledge and tools to burn brighter, stronger, and truer than you have ever dared before.

You are about to Become Visionary.

Dates: June 8th, July 13th, and August 10th

Time: 8:30-11am 

What Is a Visionary Brand? 

By its purest definition, a visionary brand is a brand that inspires people to act.  It inspires devotion and communication in its audience, clients, or consumers.  Its customers speak and act and advertise for the brand, spreading the word because they love associating with its power, possibility, heart, or “sexiness.” In some way, large or small, those who participate feel transformed, and they want to share that transformation with others.

If you are part of the “tribe” interacting with a visionary brand, you want to talk about it, to share it, to debate its merits or flaws with others who care about it. You take pleasure in introducing it to the uninitiated.

A visionary brand can be big or small, profit or nonprofit, can be a large corporation or a single person.  Some famous examples of visionary brands that have changed our lives might be Facebook, Starbucks, Tom’s Shoes, Oprah Winfrey, Netflix, and The Susan G. Komen Foundation.

How Does a Brand Become Visionary?

Big brands and big names can inspire us.  But it’s also important to look at the inspiring people and companies all around us.  If you think about it, you can probably identify several visionary brands in your own circle, your own neighborhood.   

 It might be a painting company who donates a free paint job to a neighbor facing foreclosure, a bakery who celebrates Wednesdays with free éclairs, or a friend who rallies a community to serve a returning injured veteran.

It may be an artist whose paintings take our breath away, a computer store whose top priority truly is the customer, or a garage band who collaborates with a tattoo artist to clean up the local skate park.

Whether large or small, traditional or totally unprecedented, commercial or compassionate, an emerging visionary brand compels us to look, to notice, to talk, and to act.  And most importantly, to spend our money!

 And you can bet your boots that with a good strategy of playfulness and perseverance, that brand won’t be a beginner for long.

Build a Killer Brand and Give it a Voice.

So, a visionary brand inspires action, and that inspiration begins with you. 

Are you inspired by your own idea, your own business, your own way of showing up in the world? Are you so excited that you can’t stop talking about what you are doing, learning, selling, experiencing?

 Or is it perhaps time to open the doors of your mind and soul and let some fresh air down the corridor?

Our three part workshop focuses on the three essential ingredients of the visionary brand: the Creators, the Participants, and the Collaborative Process (otherwise known as the brand, the customers, and the sales relationship!)

In each session we will devote equal attention to BOTH the visionary spirit of our brands AND the powerful tools of technology that allow us to share that spirit in unprecedented ways.

Ellen will lead us as we create, pitch, and examine the Inspirational Ingredients of all who play in the sandbox of our brand.   Amber will guide us through the exciting (but often intimidating) waters of Facebook, Twitter, Twello, and Hoot Suite.

Between sessions, we will support and inspire each other in small groups using our new-found social media skills (gaining first-hand experience with innovative email, free conference calls, YouTube, and Blog Talk Radio!)

Our Vision for You.  And our Promise.

 

No matter where you begin, whether as a first-time entrepreneur or a seasoned veteran, by the end of session 3 you will take home:

*a recipe and road map for your own visionary brand, including new pathways for money to come to you

*a support team who believes in your dream

*a tribe that loves to talk about you

*a working knowledge of the most important components of social media and a system for using them powerfully

*a rejuvenated sense of your life’s purpose and a renewed enthusiasm for getting out of bed, even on Mondays

You could pay thousands of dollars and spend hundreds of hours for this coaching and training.  Like many of your friends may be doing.  Just think how jealous they’re going to be when you say you did it in two months for $147! That’s okay, though.  Next time they’ll know where to go to Become Visionary.

http://www.eventbrite.com/event/1597505181

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How To Get Facebook Fans: It’s Like Attracting Moths To A Flame!

Having a Facebook fan page can really drive traffic to your website and equal revenue for your business, but only if you know how to get Facebook fans. Facebook fan pages can work miracles for your brand and visibility if you have enough people liking and sharing your page.

Create Your Circle Of Promotion

The goal is to create a circle of promotion so that you have people coming to your fan page and then to your store of business. To increase Facebook fan and start the ball rolling, you have to put the word out about your page, what it has to offer and what kind of special advantage your fans will get by liking and following what you are doing there.

Be Creative

With just a little creativity, you can figure how to get them using all kinds of promotional tools. One way is to write articles for some trade periodicals, or more general article distribution sites that will get your name and a link to your Facebook fanpage out to a desirable audience. While steering potential fans to your page, you will also be establishing your knowledge and expertise in the industry. Then, people will feel like they are gaining at least the value of your shared knowledge when they become a fan on Facebook.

It also makes the relationship with customers more intimate. A Facebook fan page is a place where there can be more extensive conversations, with a community with your business, website and service in common. To mix the media, you can make a video about your fan page and why people should ‘like’ and share it. Then post all of your articles and videos on all kinds of sharing sites, social networking sites and more, which open your page to whole new audiences.

How Do You Get Fans?

Once you add links, you still have to know how to get Facebook fans. The people who click in and go to your fan page then need a reason to like, stay or come back. You can point them to your newest deals, or have a code only on your page that can be entered on your site for a discount. A weekly contest for fans or a coupon just for liking, are just some of the ways to get more Facebook likes, or increase your Facebook fans.

Also Use Other Social Media

Other forms of social media and online interaction can also help you get more Facebook fans. You can post YouTube videos on your Facebook fan page and then tweet the link to the videos. Ask all of your followers to retweet. Take a couple minutes and select followers for whom you retweet as well, they will likely return the favor. Most people will retweet or share if you simply ask.

On Twitter, use Follow Friday hashtags to pick out your followers and they will return the favor, increasing your fan base and helping you to get more Facebook likes. Post on industry forums and include a signature that links to your Facebook fan page and offers a great deal.

Figuring out how to get Facebook fans is just one more part of your brand building and promotional campaign that together, drive your traffic and revenue. If done well, you will see an increase in fans and business!

Want to know more great internet marketing tips? Then visit this website.

Also check out these awesome FREE videos that show you how to generate endless leads, attract traffic, use social media, create multiple streams of income and much more.

Article Source: http://EzineArticles.com/?expert=Greg_J_Scott

Article Source: http://EzineArticles.com/6074693

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Grow Your Business with Social Media

This was a great post from HubSpot.com

Social media and blogs are a key part to any inbound marketing strategy. Here are 6 ways they help grow your business:

  1. Quick to Start. You could launch a Facebook page today or get a blog going in a few days.
  2. Low Cost. You can get started in social media and blogging for very little or no money. They are among the most cost-effective methods of reaching your audience.
  3. Instant Interactivity. Both blogs and social media can give you nearly instant market feedback – good or bad. We get all kinds of feedback through the comments on our blog; people also leave reviews and other comments for us on Facebook, LinkedIn and other social media channels.
  4. It’s the Search Engines, Silly. Surveys indicate that 90% or more of people begin their purchasing process in search engines. Blogs and social media make it more likely that your prospects will find you online when they search.
  5. Inbound Marketing. If you read our blog, you know that we’re big fans of inbound marketing at HubSpot. Outbound marketing is telemarketing, direct mail, cold email blasts (not lovely nurturing emails like this one to you), TV and print ads – all the things that buyers tend to block out more and more.  Social media and blogs are essential inbound marketing tools.
  6. First Mover Advantage. For blogs and social media, there is an advantage to moving first. If you don’t jump into the conversation, your competitors will (if they have not already) and then you’re fighting an uphill battle to become influential in these online conversations. Start now to claim that first-mover advantage.

How are you using social media today? Learn how you can build a successful inbound marketing strategy that combines social media, blogging, lead conversion, and marketing analytics. Get a complimentary Inbound Marketing Assessment from HubSpot.

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Why You Should Outsource Your Social Media Marketing

Huge Disclaimer, it is no wonder that I say you SHOULD outsource your social media, I have a social media marketing company!

 What Is A Social Media Marketing Expert

A true social media marketing expert is actually a marketing expert who is using social media as ONE of the tools in their marketing arsenal. Every bit of marketing touches the social media platform including branding, sending a cohesive message, targeting the correct prospect, lead follow-up and more, all the way through the sales cycle and onto a sale. Okay, so a social media guru is actually an expert marketer. I get asked the question a lot which social media outlet do you like the most and if you could choose only one to use what would it be? Well each of them have a unique way of helping to grow your business. Such as Facebook builds an online community and is an easy way to reach out to people, Twitter is a huge traffic driver to your website, LinkedIn a wonderful online resume tool and a way for people to see what your experience has been also to connect to ideal clients, YouTube is such a popular tool people use and allows people to see your personality, also allowing them to learn from you while driving traffic to your site, Blogging is great because you are staying in front of Google and you show people why you are an expert in what you do.

Who Is NOT A Social Media Marketing Expert?

I am on A LOT of mailing lists and get all kinds of come-ons from people wanting to sell me get rich quick schemes. One of the biggies right now is to sell either social media marketing or local marketing and start raking in the dough. An expert has NOT taken a class called anything like this:

  • New Webinar! Become a Local Marketing Expert
  • 10-no-4 Days to Become a Social Media Expert
  • Make money as a social media strategist
  • How to become an internet marketing expert in a short time…
  • This came in when I was writing this post, “The real kicker is that: most of your revenue is pure profit! Stuff we consider “basic” is mind blowing to most, if not all, local business owners.”

Should You Outsource Your Social Media Marketing Or Keep In In House?

So now we have established what a social media marketing expert is, the next question is should you outsource it to an agency or company or keep it in-house?

  • If you are not looking at hiring someone who has just left college, the kid who types really fast or a 10-to-4 day “expert”, you are looking at paying that person between 60K and 80K a year. We have some great horror stories from the trenches about how “the kid” set up the whole business network under his own name, left the company and reeked havoc for the next few months. Hiring a reputable company to do your social media eliminates this problem.
  • You are going to have to provide benefits and taxes for that employee which would not be necessary if you outsource.
  • If you are hiring a marketing guru, you are still probably going to have to get them some admin help. I can tell you this from experience, the person who is creative and has a brilliant marketing mind does not always have the best admin skills like the everyday tasks that go on in a business. We hire people  who implement the marketing plans that we work out with our customers and make sure the daily tasks get done for your business needs.
  • There are economies of scale for a business to buy the latest software and attend the high level trainings needed to stay up-to-date. When you are spreading the cost of these items over multiple clients, it makes sense to keep to the cutting edge! We are always keeping up to date with the new software, tips & tricks. Remember that is what we do for a living!
  • We have programmers and others resources to help when the Social Networks change what we need to do. The easiest example of this is Facebook eliminating the FBML capabilities that we used to use to make pages. I got our programmer on it and he sent over the two page document on how we should do it now!

Okay, Why SHOULD You Keep Your Social Media Marketing In House?

It comes down to CONTROL you want to have control over what that person is doing and how they are spending your money and time! That is a valid point and will have to be taken into consideration. I CAN tell you that with frequent communication with your marketing company, you can stay on top of this easily. There will always still be a personal responsibility you will have in your marketing.

No one loves my company like I do – If you are a small company or a start-up, the owner or manager can probably do a bit of social media marketing. My question to you is, I KNOW you love your company, but do you love marketing? Having the best intentions in the world doesn’t help if you do not have the technical and education chops to back them up.

I can get an intern to do it for free – I have tried interns, you teach them, they work for a bit and then leave. Walking back the cat to figure out what they did can take your next marketing person hours or days to figure out! Additionally, you get what you pay for and when you are paying nothing it is hard to expect the kind of dedication that you can get from a real business. Remember they can probably take care of some easy daily social media tasks but they probably do not understand the marketing side of social media and internet marketing in order to get you a ROI. (Return on Investment)

What Types Of Business Should Outsource Their Social Media Marketing?

  • Business to consumer businesses do well on Social Media as they have a product that people would be interested when they are just surfing around having fun on Facebook or Twitter. Additionally there are neat ways to bring items to market that consumers look on favorably if done right.
  • Business to business marketing is trickier, as you need to position yourself correctly to find comparable areas to market in and be very careful to make sure that your offerings are social, not salesy. I see this done wrong all the time!
  • Local companies are uniquely positioned to take advantage of the power of social media because of the ability to target geographic regions in friending and following. These types of businesses fair VERY well in the social media realm.
  • Businesses with lots of “stuff” are great to promote. If you hold meetings with different topics, sell a million kinds of shoes or have a ton of different product offerings (like pawn shops and ebayers, social media can be a great way to get the word out!
  • Highly regulated industries. Okay I know that I am going to take heat on this one, BUT I have to say that a financial services guy who positions himself correctly would have a very bare playing field to compete on. This takes finesse and should work within the bounds of your state or federal licensing.
  • Restaurants and bars have fun people doing fun things. We have a couple of restaurants that we work with and they are the neatest peeps because of the activity and the fact that they are inherently social anyways!

There you have it, multiple reasons to outsource your social media marketing. If you are interested in finding out more about social media marketing, give us a call 720-338-6996 or email us with questions YourMarketingVoice@yahoo.com

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