Huge Disclaimer, it is no wonder that I say you SHOULD outsource your social media, I have a social media marketing company!
A true social media marketing expert is actually a marketing expert who is using social media as ONE of the tools in their marketing arsenal. Every bit of marketing touches the social media platform including branding, sending a cohesive message, targeting the correct prospect, lead follow-up and more, all the way through the sales cycle and onto a sale. Okay, so a social media guru is actually an expert marketer. I get asked the question a lot which social media outlet do you like the most and if you could choose only one to use what would it be? Well each of them have a unique way of helping to grow your business. Such as Facebook builds an online community and is an easy way to reach out to people, Twitter is a huge traffic driver to your website, LinkedIn a wonderful online resume tool and a way for people to see what your experience has been also to connect to ideal clients, YouTube is such a popular tool people use and allows people to see your personality, also allowing them to learn from you while driving traffic to your site, Blogging is great because you are staying in front of Google and you show people why you are an expert in what you do.
Who Is NOT A Social Media Marketing Expert?
I am on A LOT of mailing lists and get all kinds of come-ons from people wanting to sell me get rich quick schemes. One of the biggies right now is to sell either social media marketing or local marketing and start raking in the dough. An expert has NOT taken a class called anything like this:
- New Webinar! Become a Local Marketing Expert
- 10-no-4 Days to Become a Social Media Expert
- Make money as a social media strategist
- How to become an internet marketing expert in a short time…
- This came in when I was writing this post, “The real kicker is that: most of your revenue is pure profit! Stuff we consider “basic” is mind blowing to most, if not all, local business owners.”
Should You Outsource Your Social Media Marketing Or Keep In In House?
So now we have established what a social media marketing expert is, the next question is should you outsource it to an agency or company or keep it in-house?
- If you are not looking at hiring someone who has just left college, the kid who types really fast or a 10-to-4 day “expert”, you are looking at paying that person between 60K and 80K a year. We have some great horror stories from the trenches about how “the kid” set up the whole business network under his own name, left the company and reeked havoc for the next few months. Hiring a reputable company to do your social media eliminates this problem.
- You are going to have to provide benefits and taxes for that employee which would not be necessary if you outsource.
- If you are hiring a marketing guru, you are still probably going to have to get them some admin help. I can tell you this from experience, the person who is creative and has a brilliant marketing mind does not always have the best admin skills like the everyday tasks that go on in a business. We hire people who implement the marketing plans that we work out with our customers and make sure the daily tasks get done for your business needs.
- There are economies of scale for a business to buy the latest software and attend the high level trainings needed to stay up-to-date. When you are spreading the cost of these items over multiple clients, it makes sense to keep to the cutting edge! We are always keeping up to date with the new software, tips & tricks. Remember that is what we do for a living!
- We have programmers and others resources to help when the Social Networks change what we need to do. The easiest example of this is Facebook eliminating the FBML capabilities that we used to use to make pages. I got our programmer on it and he sent over the two page document on how we should do it now!
Okay, Why SHOULD You Keep Your Social Media Marketing In House?
It comes down to CONTROL you want to have control over what that person is doing and how they are spending your money and time! That is a valid point and will have to be taken into consideration. I CAN tell you that with frequent communication with your marketing company, you can stay on top of this easily. There will always still be a personal responsibility you will have in your marketing.
No one loves my company like I do – If you are a small company or a start-up, the owner or manager can probably do a bit of social media marketing. My question to you is, I KNOW you love your company, but do you love marketing? Having the best intentions in the world doesn’t help if you do not have the technical and education chops to back them up.
I can get an intern to do it for free – I have tried interns, you teach them, they work for a bit and then leave. Walking back the cat to figure out what they did can take your next marketing person hours or days to figure out! Additionally, you get what you pay for and when you are paying nothing it is hard to expect the kind of dedication that you can get from a real business. Remember they can probably take care of some easy daily social media tasks but they probably do not understand the marketing side of social media and internet marketing in order to get you a ROI. (Return on Investment)
What Types Of Business Should Outsource Their Social Media Marketing?
- Business to consumer businesses do well on Social Media as they have a product that people would be interested when they are just surfing around having fun on Facebook or Twitter. Additionally there are neat ways to bring items to market that consumers look on favorably if done right.
- Business to business marketing is trickier, as you need to position yourself correctly to find comparable areas to market in and be very careful to make sure that your offerings are social, not salesy. I see this done wrong all the time!
- Local companies are uniquely positioned to take advantage of the power of social media because of the ability to target geographic regions in friending and following. These types of businesses fair VERY well in the social media realm.
- Businesses with lots of “stuff” are great to promote. If you hold meetings with different topics, sell a million kinds of shoes or have a ton of different product offerings (like pawn shops and ebayers, social media can be a great way to get the word out!
- Highly regulated industries. Okay I know that I am going to take heat on this one, BUT I have to say that a financial services guy who positions himself correctly would have a very bare playing field to compete on. This takes finesse and should work within the bounds of your state or federal licensing.
- Restaurants and bars have fun people doing fun things. We have a couple of restaurants that we work with and they are the neatest peeps because of the activity and the fact that they are inherently social anyways!
There you have it, multiple reasons to outsource your social media marketing. If you are interested in finding out more about social media marketing, give us a call 720-338-6996 or email us with questions YourMarketingVoice@yahoo.com