They say on February 14th love is in the air. But is it in your social media relationships? This time of year is about love and generosity. Make sure that that love extends to your online network. Take Valentine’s Day as a reminder to the real reason you are on social media in the first place.
This day typically has people evaluating the relationships that are important to them. Use this holiday as a way to show your users that you care and that they are important to you and your company. Share content that would be helpful to somebody today. Share a romantic idea, a funny love story, singles inspiration – get creative. Let your followers and social media friends in on the love that is in your company. How did your company start? Probably with a passion or love for your product or service – share that.
Managing social media is about long term relationships. Companies and brands are at a point where they are trying to figure out the “secrets” to unlock social media success. In doing so, tools that track metrics are gaining popularity. Although these are important tools, social media is not just all about numbers. It is wonderful to follow users, add friends and get “Liked.” But more than that it is about following through, having meaningful conversations, and building real communities. Make sure that while you are keeping track of data, you are still keeping track of conversation. If your content is not getting reposted, don’t worry. Instead acknowledge the people that did respond. Reply to their comments and continue the conversation by asking another question. The people that comment on your content are users that are actually engaging with your brand – they may be interacting with you for more than just a discount deal or coupon code.
Cherish and nurture the social media connections you already have. Whether your users are married, in a committed relationship, have a crush or are celebrating love with family and friends – Valentine’s Day will is sure to be on their minds.
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