Change is the only permanent thing in life, they say. That’s never been truer in the world of healthcare marketing.
Healthcare marketing is continuously changing. Keeping up to date with the latest digital trends and consumer preference is key to remain competitive and acquire a steady stream of patients.
Keep these trends in mind when planning your healthcare marketing campaign.
Excellent digital experience
Most hospital websites focus on providing information such as the address, business hours, doctor’s bios, specialties offered, etc. As competition in the digital landscape heats up, more and more hospitals and healthcare providers are putting a greater focus on patient experience.
83% of patients visit a hospital’s website before booking an appointment. That means a patient’s experience begins with your website. Their online experience will determine whether or not they will convert from leads to actual patients.
For a better online experience, make sure that your website loads quickly and is easy to navigate. Patients love the idea of convenient scheduling. If you offer online booking or have a customer service chatbot they can communicate with, that would be a plus.
You are bound to see a high ROI if you focus on creating an exemplary online experience for potential patients.
Video Marketing
According to a study that was conducted by Hubspot, 45% of people watch more than one hour of video a day. Out of the 45%, an astounding 81% have been convinced to buy a product or avail a service after watching a branded video.
Incorporating video content into your marketing strategy can help build trust and provide a much deeper understanding of what your healthcare company has to offer. Prospective patients are now researching doctors who specialize in the procedure they’re looking for before scheduling an appointment. This is where video content proves useful.
Through videos, you can verbally and visually explain how the procedure work. This can help ease fears or uncertainty. Plus, it helps prospective patients get to know the doctor before a consultation, so they gain a sense of trust beforehand.
If you haven’t already, we urge you to start creating video content, both for your website and social media accounts, sooner rather than later.
Search engine optimization
They say the best place to hide a dead body is on the second page of Google. Why? It’s because 55% of users won’t go past the first three organic results.
According to studies, 89% of consumers turn to the internet when they’re looking for answers for their healthcare queries. You want your website to show up at the top of Google’s search results. Otherwise, you’ll be losing to your competitors.
With more and more people turning to the internet for medical advice, it is important to capitalize on these searches by making your website as visible as possible. To get on page 1 of the search engine results, you’ll need a strong website and an even stronger SEO strategy.
Online reputation management
Your online reputation will have a significant impact on your practice. Why? It’s because a huge majority of patients turn to the internet to research physicians.
The survey revealed that 84% of patients read online reviews to help them gain insight into healthcare providers. 86% of them will be hesitant to schedule a consultation with you if they read a negative review or comment.
To stay competitive, you need to make a concerted effort to manage your reputation, both online and offline.
Whether you like it or not, patients are going to leave reviews. The sad truth is that dissatisfied customers are more likely to leave feedback than happy customers. With a single review, comment or article, the reputation of any healthcare organization can be tarnished.
You can’t make negative feedback go away, but you can encourage happy patients to speak out for your brand. It is in your best interest to encourage patients to leave reviews.
Mobile healthcare apps
Gloomy faces of ailing patients waiting outside the doctor’s office, long queues, and a dull, monotonous hall – this is the picture one would imagine while waiting at a doctor’s clinic or a hospital about a decade ago.
Millennials are the largest U.S. generation, and they demand convenience. They are switching to providers that offer a much higher level of convenience. This is where mobile healthcare apps come in.
In today’s era of the smartphone, keeping in contact with a healthcare provider has never been easier. Patients can chat with their doctors and ask for advice about a symptom or a condition. They can also book appointments with their doctors, access doctor’s prescriptions, and even purchase medicines through their mobile devices. In addition, patients can easily monitor their health conditions themselves through apps. This helps them stay one step ahead of the disease; hence, reducing the need for invasive treatments.
Healthcare apps are also beneficial for doctors and medical staffs. They can check the patient’s reports and prescribe medicines if required. Doctors can even make referrals through the apps.
https://socialspeaknetwork.com/wp-content/uploads/2019/09/5-Healthcare-Marketing-Trends-That-Will-Help-You-Stay-on-Top.png800800Amber Irwinhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngAmber Irwin2019-09-25 08:00:332019-09-23 17:10:345 Healthcare Marketing Trends That Will Help You Stay on Top
Healthcare is an ever-expanding, ultra-competitive marketplace. It can also be very technical and jargon-heavy, which can be off-putting to most people. To remain competitive in an ever-evolving industry, it is important to employ creative marketing tactics that cut through the clutter.
Take a look at these 6 successful healthcare marketing campaigns and start pondering how your company can leverage similar tactics.
Johnson & Johnson – Campaign for Nursing’s Future
Nurses are an incredibly dedicated group of professionals who tirelessly lend love and support to their patients. Unfortunately, in 2002, the U.S. faced the most profound shortage of nurses in history.
In response to reports of a dire shortage of nurses, Johnson & Johnson launched the “Campaign for Nursing’s Future”. It is a public awareness campaign that aims to encourage people to become nurses and nurse educators, as well as to retain nurses currently in the system.
The campaign not only helped increase the awareness of the value of the nursing profession, but it also gave nurses an opportunity to share their stories. 15 years after the campaign was launched, Johnson & Johnson profiled some of the nurses who benefited from this campaign.
Dana-Farber Brigham & Women’s Cancer Center – You Have Us Campaign
A cancer diagnosis can affect much more than the physical body. Dana-Farber Brigham & Women’s Cancer Center created a campaign to help empower patients who are dealing with cancer.
To encourage a more personal approach to cancer treatment, they created the slogan, “Right now you may have cancer. But what your cancer doesn’t know is – You Have Us.”
By sharing confidence-inspiring online videos and words of encouragement, the campaign made a tremendous impact on their audience.
The “You Have Us” campaign became successful because it built trust between the Cancer Center’s personnel and their target audience.
Dr. Sam Smith, Surgeon-in-Chief at Arkansas Children’s Hospital, shocked everyone with his claim that kids are more likely to get hurt, injured or die between Memorial Day and Labor Day.
The campaign’s purpose was to raise awareness of the dangerous time period between Memorial Day and Labor Day. They wanted to make sure that parents know the risks their children face during this season.
With the #100DeadliestDays, Arkansas Children’s Hospital provided a tip each day to help increase safety for kids and teens. They also shared some safety facts and other valuable information on their social media channels.
This campaign has been very successful and has received a lot of attention from the media and the public. It is memorable, worth sharing, and it also had the shock factor.
Many healthcare providers encourage their audience to adopt healthy habits, but UnitedHealthcare took it a step further by adding a social media element to their campaign.
The award-winning UnitedHealthcare Campaign, We Dare You, is a great example of a wellness campaign in action. Each month, there are new fun challenges and quizzes that are aimed at encouraging their followers to take the first step to a healthier lifestyle and then document it on social media.
The We Dare You Campaign is one of the most successful healthcare marketing campaigns, as it won 8 awards – 2 Healthcare Advertising Awards, 2 Hermes Awards, and an Aster Award.
When clinicians noticed that many women in Roanoke Valley were not getting mammograms, Carilion Clinic decided to launch the campaign, “YES MAMM, Say Yes to Your Annual Mammogram”. They also provided screening location throughout western Virginian.
The goal of this campaign is to raise awareness about breast cancer and the need for early detection. They used #YESMAMM to answer common questions about breast cancer from their audience. It also drove traffic to their website, where they urge women to make an appointment at one of their local labs.
#YESMAMM is a perfect example of the power of hashtags to start a movement. In fact, it is one of the most successful healthcare marketing campaigns. 8 years after the birth of the Yes Mamm campaign, Carilion Clinic is still getting kudos.
Nothing drives a message home like a well-told story. When they realized that patients wanted an outlet for telling their stories, New York Presbyterian Hospital harnessed the power of social media to share patients’ stories and connect with their target audience. They even created an entire video marketing strategy around this concept, and that’s something of a game-changer.
Patients’ stories and testimonies can trigger emotions of empathy. By showcasing raw stories on how doctors and nurses helped patients, the result is something even more potent than drugs: hope, trust, and peace of mind.
This marketing campaign creates a sensitive tone for patients while shining a positive light on the medical practitioners and the hospital’s reputation.
00:02 Amber Irwin: Hello. Welcome to Social Speak Network’s podcast, I am your host, Amber Irwin. Today, we’re gonna be covering six successful healthcare marketing campaigns that may be able to inspire you to create a new marketing campaign for your practice. The first one I wanna talk to you was about, is Johnson & Johnson. Back in 2002, there was actually a shortage of nurses. Nurses are one of the most dedicated professions out there. They work long shifts, they deal with a lot of people, and they always have the ups and downs of everyone else’s lives. So, when there was that shortage, Johnson & Johnson created this campaign for nursing’s future, so they wanted to create a group of professionals who tirelessly lend love and support to their patients and really wanted to give them that support that they needed, that the nurses were giving to everyone else.
01:13 AI: And so it really went public and people started becoming more and more aware of what Johnson & Johnson were doing in this campaign. And so now it’s become… Being able to educate nurses, give them a ton of different donations of where nurses are supporting the community. Really an educational platform, a community, that Johnson & Johnson has built for the nursing profession, to really be able to provide them value. So on here, you’ll see there’s personal stories, different ways that Johnson & Johnson’s caring and giving back to the community, where they’ve come from. And so this is a campaign that’s been on for a long time, 15 years, and which is amazing, for something to last and still going strong 15 years later. This is huge. And really, it’s because of their why. They saw a shortage in something. They saw an area where they can give back and be more than just a product company and really give back to their why, which was nurses and be able to provide a community for them. So that is huge.
02:36 AI: The next one I wanna talk to you guys about is the Dana-Farber/Brigham Women’s Cancer Center. What they have created here is really a slogan about; Right now, you may have cancer, but what your cancer doesn’t know is you have us. So it’s really about talking to the patient as an individual and helping them understand the journey and what they are going to need to overcome what is ahead of them. Cancer, that C word is a very scary thing, regardless of what type of cancer it is. So what they have been able to do is really play off of that relationship and that story and educating their patients on what’s gonna work best for them.
03:36 AI: So it’s to help them empower patients who are dealing with cancer and what does their future look like. So that slogan, right now, you may have cancer, but what your cancer doesn’t know is you have us. That shows the patient like they care about me. You can see on their home page, it’s, you have us. You’re not in this alone. We are here to help you every step of the way. And to me, that gives me the chill bumps, that really connects with, especially as a woman, so this connects with me. And so this campaign that they have created and the slogan, it’s so simple, “you have us” and those three words have gone viral with them, because this is people… They trust them, they’re creating that relationship with them, and so what they’ve been able to do is provide that support. So that’s a huge, just moment of, “Okay I’m not alone, I have this practice behind me, I can do this.” They’re empowering their patients and guiding them through this journey of having cancer. So that is amazing.
04:53 AI: The next one is an interesting blog. So the Arkansas Children’s Hospital wrote this blog, and it is 100 deadliest days for kids. Now this blog was published back in 2014 and the hashtag, #100DeadliestDays, this thing spread like wildfire, because just the title, 100 deadliest days for kids. Oh my goodness, what is it? So this was the doctor writing about. Now, through Labor Day, marks a time when kids are most likely to be injured. Whether that was a broken bone, they were sick, accidents happen, or worst-case scenario, they unfortunately had seen the most children’s deaths within this time frame.
05:48 AI: So, this was written in June of 2014. And this is something that the Arkansas Children’s Hospital has been able to incorporate into their digital marketing and something that they’re constantly sharing and reminding people, it gave a purpose to raise awareness to the dangerous time period of Memorial Day to Labor Day. They wanted to make sure that parents knew the risks and what children were facing within that time. You have to think, that’s obviously the summer, you’re traveling, sports, being outside. This is also, unfortunately, where you see kids being left in cars. This is where Arkansas Children’s Hospital really wanted to bring that information to their audience and let people be more aware of the summer season is a time you really pay attention to these safety tips and make sure that your children are okay.
06:56 AI: So, one thing that they could do each year is they could come in here and they could update this blog post. So it’s always showing new and you’ll see that a lot with… Especially with the digital marketing, Hubspot, CoSchedule, social media today. They’ll write a blog that was a few years old. And then they’ll say updated as of a certain date because this article was such a powerful piece for their digital marketing. I would just take it a step further and update it, make sure that the information is still correct. Maybe if there are stats in here, you wanna make sure that the stats are are still relevant to today’s date, but this campaign for them was a huge success on such a sad, touchy subject. So, education is really important for your digital marketing, and a blog post just like this can become its own digital marketing campaign.
08:00 AI: The next one is going to be United Healthcare, “We Dare You” campaign. And many health care providers encourage their audience to adopt healthy habits, but United Healthcare took it a step further by adding a social media element to their campaign. This was an award-winning campaign by the way. This is an example of wellness campaign in action. Each month, there were new fun challenges, quizzes that were aimed at encouraging their followers to take the first step to a healthier lifestyle and then document it on social media. So, one really cool thing about this campaign is when you tie in your social media and your audience, people love to show off what they’re doing and especially if you challenge them. Challenges are great for social media, especially in the health and wellness industry, because they wanna show you this is what I’m doing, this is how I’ve improved my life, this is my recipe, and this is how I’m staying active.
09:09 AI: And so the fact that they not only gave quizzes and create their own challenges, but then they wanted their audience to share with them. And so this was one of the most successful healthcare marketing campaigns. And it won eight awards, two Healthcare Advertising Awards, and that is just amazing, along with a few other awards, but this is something to really think outside the box. Now, this is a big company, United Healthcare is huge, we know that. But thinking of what your practice can do on a smaller scale. And we always say, it’s not the quantity of likes you have, it’s the quality. So if you have, let’s say 2000 likes, and of those 2000 likes, you’re getting between 600 and 800 people engaging on a monthly basis. That’s your loyal fan base. Take advantage of that loyal fan base and ask them to submit photos. Maybe you do a recipe competition, and you’re looking for the best Paleo recipe, the best Keto recipe, the best gluten-free recipe. Maybe within your practice you’re talking to your patients about these different types of a healthy lifestyle and you can tie in those conversations and those topics into your social media. So it marries the offline and the online together. So this was a great, great campaign. I love being able to see how many people were a part of it, all the awards that United Healthcare won, but it just makes you think, “Okay, let’s think outside the box.”
10:55 AI: The next one is the Caroline Clinic, and this was… They did a campaign that was all about #yesmamm, M-A-M-M. And this was all about their saying “Yes” to mammograms. So they wanted to make sure that women were taking care of their bodies, making sure that they were getting the annual mammograms or every three-year mammograms, based on what their doctor had said. They also provided screenings at that location throughout Western Virginia. So this is again something where they’re saying, “This is what we wanna help you with. Here’s how we’re gonna help you. This is what we believe in. This is what we want.” And so they had a pull-up their Facebook page. This was their campaign was this hashtag #yesmamm, M-A-M-M for mammograms. And the goal of the campaign was just really to raise awareness about breast cancer and the need for early detection, to educate their audience to really just understand how important it is for that preventative, for that checking and making sure that you are doing the right things and how to do the right things, et cetera. So this was a great campaign. I love being able to brand something that is to your target market that they can relate with. So that was huge. And it’s catchy, YesMamm. That’s what people wanna see.
12:43 AI: The last one is the New York Presbyterian Hospital. Their campaign was all about the patients and children’s stories. And nothing can sell a company better than patient testimonials. The stories behind the people that you serve, that you’ve helped. And that storytelling is such a big piece with digital marketing and marketing in general. This is why you see so many testimonials for info commercials. It’s those personal stories. It’s that, “Oh my gosh, I’m not alone. I dealt with that,” or “They’re just like me,” or “I’m not the only one,” whatever that is in our heads that’s playing. Being able to have patient stories is a huge piece of your digital marketing. And so what they’ve done is they’ve created a whole campaign showcasing raw stories on how the doctors and nurses had helped their patients, both adults and children. And the results… Something even more… What the patients were dealing with whether that was drugs, car accidents, sickness, they were able to tell their story, share how their experience was with New York Presbyterian Hospital, how the doctors help them and then what the result was. So because they came here, how was their life changed?
14:23 AI: And that’s the biggest thing, is they wanna know what’s that end goal and this shines such a positive light with their audience. And they actually had patients for adult stories and then also children stories. So they took it a step further to showcase what children are dealing with as well, and how they’ve been able to help them. So they have on their website to share your stories that will… Your experience. They wanna be able to shed that positive light and really be able to help other patients that are struggling with similar things. So, raw stories is just such an important piece and I wish that companies did more of this. And I know it’s something that’s… It’s a hard thing to do. One, you have to orchestrate that are you gonna… Is it gonna be a written testimonials or story? Is it gonna be video? And if it’s gonna be video, do people wanna be on a video? Do people wanna share their story? And so you have to be able to look at who your target market is. What your patients are going through? How has their life changed since they’ve been seeing you and being able to better their life?
15:49 AI: I feel like more and more people now are more willing to share their story to help others because they see the greater good. So as you’re putting together or thinking of these campaigns that you want to put together, think of these six examples. And be able to be able maybe pick and pull from different ones, different ideas that you’ve liked and really be able to look at your practice as a whole. And how are you helping your clients? What are they struggling with? What are their needs? And being able to put a campaign together for your digital marketing, to attract more people into your practice that you could help. Because at the end of the day that’s all why we’re in business because we wanna help more people. We wanna help the greater good. That’s our why, so how do we reach them? And that’s an amazing thing with digital marketing. There are so many different ways that we can do this.
16:45 AI: So, if you need help and you are just struggling with creating a good campaign or wanna run some ideas past us, please head on over to socialspeaknetwork.com. Schedule a free 30-minute consultation. We love to be able to brainstorm ideas and figure out what’s the best route for you and your practice and be able to provide that feedback. Sometimes it’s just nice to have a listening ear on, “This is what our practice is thinking, does it make sense? Do you think it would work?” So again, Social Speak Network, free consultation, and until next time, please subscribe on iTunes or on Podbean. Have a great day.
https://socialspeaknetwork.com/wp-content/uploads/2019/09/6-Successful-Healthcare-Marketing-Campaigns-You-Need-to-See-Blog.png800800Amber Irwinhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngAmber Irwin2019-09-10 08:00:252019-09-06 13:10:106 Successful Healthcare Marketing Campaigns You Need to See
In today’s podcast, we talk about how Instagram and Pinterest play an important role in your digital marketing strategy.
Some people may overlook these two platforms thinking either they are for a younger crowd or their target market is not using these platforms, but that’s not true. Instagram is one of the fastest-growing social media platforms and Pinterest is being used as a visual search engine, it’s just like Google but all pictures!
I highlight the following points:
Tips & Tricks to utilize Instagram to it’s fullest potential
How to Upload videos to Instagram and Pinterest
Tools to help maximize your Pinterest efforts
00:00 Speaker 1: Hello. Welcome to the Social Speak Network Podcast. I am your host Amber Irwin, and in today’s episode, we are gonna be covering tips four and five, which were Instagram and Pinterest. And I wanted to go over these two together because they really compliment each other in your digital marketing strategy. So, I wanted to show you a tool that we use for Instagram and Pinterest, and really when you’re figuring out that strategy with each of them. So, let’s talk about Instagram first. Instagram is… Instagram and Pinterest are both visual… So with Instagram, links do not work in your content, the only link that you have in your profile is in your bio. There’s a couple of tools like Linktree, that link will be in the bottom, that you use, which is a free tool that allows people to click on to that. So I think ours is Linktree/Social Speak. And, we have multiple links on that platform, so we have a link to our website, to our blog, to our YouTube, to maybe…
01:12 S1: We have different offers up there. So Linktree’s a great free tool to use to be able to have multiple links in your bio. Because otherwise you’re always saying ‘link in bio’, and you have to make sure you’re changing that out. But if someone’s looking through your Instagram account and you’re talking about one product but that link’s not there anymore, it gets a little confusing. So using a tool like Linktree and having a link to different products or services or blogs you’re talking about is a good idea. With Instagram… There’s a couple of different aspects of Instagram that I want to talk about. First is consistency. Just your news feed and with this is… You’re going through and these are just normal posts that are being put up. So this is just as you scroll through your news feed, these are your normal posts, square images that you’re putting up.
02:09 S1: A couple of added benefits to Instagram that you really wanna take advantage of is Instagram stories and Instagram TV. So when you’re doing a video on your feed as just like a normal post, that video can only be one minute long. When you’re doing Instagram stories, those videos are a 15-second long. So, Instagram TV (IGTV) can be 10 minutes, so take advantage of that space. You’re gonna have a different audience on Instagram compared to Facebook or… If you’re using Twitter or LinkedIn. A lot of our clients get a better response from Instagram than they do Facebook, just a different crowd, different algorithms as well. So with your Instagram account, you wanna make sure you have that strategy. And our tip one was creating that strategy. So, in that strategy, you should have put together, what are those topics you wanna talk about? What videos do you want to do? And, it gets a little tricky with Instagram because you can do your videos horizontal, just make sure you’re in the middle of the screen because if you’re talking like this then… So make sure you’re just in the center of the screen when you’re doing them.
03:33 S1: Vertical videos work the best on Instagram, so sometimes you are recording for dual purposes, so sometimes I’ll set my phone on my computer vertically and record from my phone and my computer, and then the one that’s on my computer, I upload to YouTube and Facebook, the one that I’m using on my phone, I upload to Instagram. So it just kind of depends, you gotta figure out what works best for you. But taking advantage of Instagram stories… And… Hey, we are the first ones to say, “We were really good at doing Instagram stories for a while and then we stopped, and we were seeing… That’s where a lot of those kinds of behind the scenes, the real-time information is great with Instagram stories; it really allows your audience to see who you are as a person and as a company. It’s great if you did an Instagram take over.
04:29 S1: So maybe you have a different employee each week or maybe a couple of times per week, take that Instagram account over, do some behind the scenes, talk about who they are, what their expertise is; just a fun way to really just let your followers know who you guys are as a company. So that’s a great way to use Instagram stories. They only see it for 24 hours, so if you don’t highlight that Instagram story, it’s poof! It’s gone in 24 hours. So a lot of people will use this Instagram stories area as event promotion or specials like, “Only for 24 hours, we’re gonna have this special. So when this video’s gone off Instagram, that special no longer exists. Get in with your membership today, get in with this exclusive offer.” So people love Instagram stories for that. And when you highlight them, if you go to an account and you see these circle icons, these are highlighted stories.
05:32 S1: And you can have different themes. So based on what you do, if you’re a wellness center and you do chiropractic massage, maybe you do holistic medicine, or naturopathic medicine, these will be different so called boards. And you can highlight different stories at any time. So, once you create these boards… Or these… I’m gonna call ’em boards. Once you create these boards, we have one for core values, for business tips, Instagram story tips, just tips for you. So as we do different stories, I can highlight them to go back to these different boards. And so, it kinda helps people know what it is we do. And especially in that coaching space, it’s important for people to know maybe you have a personal life. Maybe if you’re a wellness coach, you have exercises, eating guides or eating tips, whatever that is. So take advantage of that for your audience to kinda go and get those resources.
06:39 S1: So you have your news feed, you have Instagram stories and you have your Instagram TV. So using all of these pieces allows your audience to really engage with you, and the key to this is just being consistent. So whether you’re posting every single day, three times a week, four times a week, figuring out that schedule. And then with Instagram, direct messaging is really a big thing, so people are commenting or asking questions, making sure you’re responding to them within 24 hours. Have your notifications on or have the team you’re working with make sure that they’re checking those notifications and those messages. Sometimes you’ll get ones that are spam, and you know they’re spam, but other times people are just asking questions. You can use an app called Repost, and this allows you to re-post content from other accounts giving them credit; so that if you’re running out of ideas of, “Okay, what should I be talking about?” then you can use Repost, and it’s just like sharing an article on Facebook, but you’re sharing that post from their account.
07:54 S1: So with Instagram and Pinterest, as I said, they’re both visual, so the biggest thing is making sure that people know what they’re looking at so each image is clear, if you’re having content on it, and let them know what the post is the about. And so moving into Pinterest, being able to utilize the images that you have on Instagram on Pinterest as well. So cool fact with Pinterest, you can upload square images, you can upload the vertical images and videos to Pinterest. Think of Pinterest less as social media and more as a visual search engine. I think it was 65% of women search Pinterest for their needs, whether it’s medical, home, DIY; that is their search engine, that’s their Google. And I say, “Yes because I’m always on Pinterest searching for something, whether it’s content ideas, social media tips, home tips with activities with my daughter, wellness tips as far as we used to do to make our own soap, how do you do that, essential oils, whatever it is, Pinterest, you can find everything on there.
09:17 S1: So Pinterest is that visual search engine. And I want to talk to you about a tool we use that’s called Tailwind, and I’ll put a link to this below, but Tailwind… And I wanna show this to you… Tailwind is a really cool tool that we use. It is a paid tool; this is one tool that we do pay for, it’s $14.99 a month, but this allows us to schedule Pins to Pinterest. And what it allows us to do is with Pinterest, you wanna make sure that you are… You always have Pins going out, anywhere from three to eight to 10 a day; you definitely want that rotation continuing. And so with Tailwind, it will actually monitor to know how many posts you should have each day; some days based on our traffic, based on our audience, we have more than other days. And so the weekends, the beginning of the week are a lot heavier, for us, than the end of the week. And so Tailwind creates this process for you and different times.
10:41 S1: So Pinterest, again, it’s like a Google machine, so people are on there in the morning, they’re on there late at night. And so Tailwind calculates when your audience is on Pinterest, and they schedule those Pins to go out, which is super-cool. The other thing that I love with Tailwind and Pinterest is if you’re blogging, you write this awesome blog, you create your images, you pin it to your board, you put it on your social media, but then what? Like you’re writing a blog each month, but each blog is good to repurpose content; you can create what’s called these Smart Loops, and this… What does is you tell Tailwind what images you want to be… Like we have 230 active Loops right now, which means we have a ton of different images, all from our blog, that will continue to be posted, and that they’re posted to different boards, so they’re always being reused because we’re always gaining new followers.
11:53 S1: So with Pinterest, it’s not necessarily about growing your followers to thousands and thousands like it is with Facebook and Instagram, but it’s more about creating that content that people want to share, and the end goal with Pinterest is really to increase that website traffic, that’s the key, is that website traffic. And by using a tool like this, it allows you to see what are the most popular Pins, what are people clicking on, what are they liking, who’s re-pinning what, so it allows you to really dive into those analytics. And so using Tailwind is a great tool, and it keeps us organized. This is… We do this once a week, and then Pinterest is done; you’re already making those images for your blog, and so if you have… If you’re doing lead generation, and you have a content upgrade, you wanna make sure that you’re creating those images around that; so this is just a good way to be able to help you take your Pinterest account to the next level.
13:05 S1: The other thing why I like talking about Instagram and Pinterest with this is a couple of things; with Tailwind, you can link your Instagram account to Tailwind. So if you’re really, really good at posting to Instagram… We have some clients that are posting every single day, and that’s valuable content. You can click Schedule from Instagram, it’s gonna link to your Instagram account, and it’s gonna pull up all of the posts. So this makes it easy to make sure that all that amazing content that you’re putting on to Instagram also can be shared to your Pinterest account with the right boards and making sure that audience sees it as well. So it’s so easy, all you have to do is click Schedule, you pick the board that you want it to go to, and bada-bing, bada-boom, you’re done.
14:08 S1: This is why I really like Instagram and Pinterest together because they do complement each other. That content that you are sharing to Instagram can easily be shared to Pinterest. So, being able to use a tool like Tailwind, and I will put a link in the description with that so you can see that as well, but having a strategy for each of those is really important and then being able to track your analytics with where that traffic’s coming from. So you gotta think of it like this, with Instagram and Facebook it really is… Let’s just stick with Instagram and Pinterest. Instagram is really about getting the engagement, getting the likes, getting the comments, getting the [14:55] ____ messages, and building those relationships. You may not get a lot of website traffic from Instagram because of how the platform is made. You can’t share an article on there and have a link in the content, and people can’t click through to that.
15:13 S1: As I said in the beginning, you have Linktree where you could say, “link in bio.” They click on that and then go to that blog post. You’re not using Instagram for website traffic; you’re using Instagram to build those relationships. Pinterest, you’re using to drive that traffic to your website. You want people to see your blogs. You want people to click on to them. You want them if you have a website that has product on there, whether it’s digital product or physical product, you wanna be pinning all of those images with the right description, with the link back to that page to Pinterest because as people are searching, especially in the health and wellness industries, because if people are searching for essential oils for better sleep, kids’ fever, or whatever it may be, and you have a line and you keep pinning, this is a resource so people are able to click on it, buy it. I’ve bought so many things off of Pinterest because I follow this person; I look at what they’re pinning. I go to their website. I cyberstalk them. I know that sounds crazy, but that’s what we do.
16:31 S1: So, using Pinterest to the fullest potential is huge. And the other piece with Pinterest is using it as a resource for your audience. And what I mean by that is you’re gonna have multiple boards for your business, so you’re gonna have a business account, you’re gonna have your… Like for us, we have email marketing tips, Facebook marketing tips. You’re gonna have all these different boards, and thinking of those boards as keywords, what are people searching for, and how can you use them as a resource for your current audience? So I always like to use Home Depot, for instance, has a really good Pinterest account because they have backyard ideas, bathroom lighting trends, bathroom project ideas. So, they make this a resource for their audience. And I love that because if I’m always going there, it’s a trusted source, I wanna be able to go and see, “Okay, what can I use to redo this as a DIY?” They’re putting this resource here for me to look at and then all I have to do is click on that, “Oh, and they have it in store. Oh, that’s so cool.”
17:58 S1: So if you are a wellness practice, you wanna create your boards based along your services, but then also think of, what are your clients asking you, what are their needs, what are they searching for, and how can you create a board that is a resource for them? And that content that’s on those boards doesn’t have to be all original content. The content that’s on our boards, we did not write all of that content or make all those images. A lot, I would say 70% of our pins, are re-pins. So we have sources like CoSchedule, HubSpot, a couple of other sources that we love, that we get all of our information from that we wanna share. So having those sources that you’re already maybe sharing on Facebook or you’re going to for your own information, see if they have a Pinterest account, start re-pinning their stuff. So that’s really what Pinterest is about, is that sharing platform.
19:03 S1: So, I hope that in this podcast, that made sense with the Instagram and Pinterest, how they work together and how they really tie in to your overall strategy because they’re both really important to have, and that’s why we focused a lot on Facebook, Instagram, and Pinterest for our clients because I really think that you’re being able to touch all areas of where your audiences are at online. So, if you need help with identifying what these strategies are or how to use Pinterest or Instagram for your business, please let us know, schedule your free 30-minute consultation today; we would love to help you discuss that strategy, those ideas and get you Instagramming and Pinteresting right away because I know once you start doing it, you’re gonna be able to see the results and be able to utilize them as tools for your practice. So, if you have questions, let us know. Please remember to subscribe on either Podbean or iTunes for our podcast. We have a weekly podcast to help you organize your digital marketing life. Until next time, we will see you guys later, and remember, head over to socialspeaknetwork.com and schedule your free consultation today. Have a great day.
https://socialspeaknetwork.com/wp-content/uploads/2019/08/How-to-use-Instagram-and-Pinterest-for-your-Wellness-Practice.png800800Amber Irwinhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngAmber Irwin2019-09-03 08:00:152019-08-22 19:48:43How to use Instagram and Pinterest for your Wellness Practice
Today’s podcast is about Facebook groups and how to utilize Facebook groups to get in front of prospects, to build a community around your services, and really create that brand image where you are sharing valuable information and building conversations with your target market. So Facebook groups really have a few different purposes.
You can view them as a forum on Facebook, you can view them as a way for people to connect with a community around a certain topic or even in a specific location. And we have seen great success for wellness coaches, dietitians, nutritionists, wellness centers, healthcare organizations, creating groups were their own prospects and members as a way to make sure that they have more consistent communication with those individuals.
Listen to the Podcast on Facebook Groups for Health Care
Watch the Video about Facebook Groups in Health and Wellness Marketing
Read the Transcript
00:00 Speaker 1: Hello everybody, and welcome to this week’s episode of The Social Speak Network podcast. I’m your host, the sweet Caitlin McDonald, the founder over here at the Social Speak Network, and over the past couple of weeks, and moving forward into the next, maybe even a couple of months, we’re going to be talking about the top 10 things that your wellness practice Health Care Center can do on digital marketing to see a return from their investment. And so today, I’m going to be talking about Facebook groups and how to utilize Facebook groups to get in front of prospects, to build a community around your services, and really create that brand image where you are sharing valuable information and building conversations with your target market. So Facebook groups really have a few different purposes. You can view them as a forum on Facebook, you can view them as a way for people to connect with a community around a certain topic or even in a specific location. And we have seen great success for wellness coaches, dieticians, nutritionists, wellness centers, healthcare organizations, creating groups were their own prospects and members as a way to make sure that they have more consistent communication with those individuals.
01:42 S1: Now, in order to make this happen, you have to really make sure that you’re not making the group about you. The group has to be about fostering a community, fostering conversations, and relationships and making sure that you’re not just talking about your own services and your own business. Yes, it’s a great way to share content that you create, but that content that you create, as we’ve said over and over again, really needs to be educational information that your target market and your prospects can take and run with. So for example, let’s say you are a health coach and you have new programs that are coming out. And so these programs, you really wanna share to your community. Now, you could go ahead and share them to your Facebook group. But rather than doing that, I would recommend creating a behind-the-scenes information that somebody might be able to find more expansive version of within the group, excuse me, within the program itself. However, you’re sharing just enough to get them started on the right path. This allows people to do it themselves if they want to, or to understand your expertise, so that they can turn to you for help with guidance down the road.
03:09 S1: Now you don’t wanna just be in there, posting about the group, excuse me, posting about your services individually, because this turns people away, it’s not interactive. Instead of doing that, post questions, answer questions, hop on Facebook live just in front of your group members and really try to foster that, those conversations. Now, it is important to note that right here, I’m talking about a group that is specifically to build a community around your services, and your practice. However, there are a lot of other more broad groups that already exists on Facebook. So, before you create that next group on diabetes, let’s say, make sure that there aren’t groups already out there that are doing a great job. If you’re trying to recreate something that’s already out there, it’s going to take a lot more time and effort to get people to join your group, because they’re already invested in these other groups. Now, I’m not saying don’t do it [chuckle] Facebook Groups are great thing to create, for your practice, but it does definitely take more time if it’s already existing in your space and in your specialties.
04:33 S1: Now, what you could do, if there is a group already made in your area of expertise, is go ahead and join that group. Offer guidance and ask questions, comment on other people’s posts and really start positioning yourself as an expert in that space, and as someone who is trustworthy or as an organization that’s trustworthy. And doing this helps you get that brand recognition, but again, you can’t talk about your services in somebody else’s group. Typically, there are guidelines about this, and it’s just not very professional behavior. We call this in, I mean in most industries, coaching clients from somebody else. And yes, a lot of times, your clients may have worked with somebody else in the past, but you don’t wanna be too salesy as you are trying to build that trust, and really come across as a figure in the space. Then the next tip about utilizing Facebook groups, and this is going back to creating a group yourself, is to be really specific about the purpose and to recognize that it’s going to be difficult to manage the group by yourself.
05:51 S1: And so in terms of understanding and being specific about the group’s purpose, this really helps set the expectations for your group members as they’re joining the group, what they’re going to see, what type of content they’re going to see, and how they can utilize the group to help further their own knowledge, education, and health. And so you want to, if you have a specific purpose and you’ve written the guidelines for the group, it’s important to actually stick to those. So somebody joins, they see the guidelines, maybe they answer a few questions before being approved, then you have to make sure that you are really sticking to those guidelines and being truthful yourself as well as holding other people accountable. Then the second piece there, was [chuckle] inviting other admins and managers to the group. So, in a group, you can have multiple managers. We recommend not just having one person in charge of the group. This really makes it so that there’s less… What we’ve seen in our experience is that there’s less interactions if there’s only one manager. When there are more managers you can even help foster discussions between one another, and people always can have their questions answered more quickly.
07:13 S1: So you can either divide the management based on your own expertise and what topics you are comfortable talking about. Or you can divide it by day of the week, or even time of day. Depending on how active your group is, you might even need somebody on call over the weekend to make sure that those questions are being answered. If somebody’s posting something in the group, and nobody is commenting back in replying, people are going to stop writing back. Now, having multiple group member, or excuse me group admin also makes it easier to keep new conversations forming in the group. So by this I mean, let’s say it’s been a quiet week and no members are really posting anything. As a manager of the group, you can then go in and post something to start spurring the conversation. Maybe you have the first week of the month, you have a standard question that goes out and you see how it changes over time. Maybe it’s asking people for their favorite exercise routine or their favorite activity of the season with their family. Potentially, it’s posting recipes that have to do with a single ingredient that’s timely or seasonal. So all of these things are things that you can do to help boost that engagement on the group, and because you are managing the group, that helps you prove your own expertise and position within the space.
08:47 S1: One other thing I recommend is having individuals introduce themselves when they join the group, and by doing this, you are getting people one, committed, two, participating in the group. If the first thing they do once they join is they start posting in the group, typically they’ll keep on doing it. If you don’t ask them to introduce themselves, oftentimes, they’re not going to. And then another thing that you can do is make sure that when somebody’s requesting to join you ask them questions prior to joining. So you can ask them what topics they’re most interested in, so that you talk about those topics, and for their email address. Now, this email address, if you have a disclosure there, you can mostly add that to your newsletter as well, or you can check to make sure that they’re already on your newsletter and they have to be part of on your newsletter in order to then join your group. So it’s a great way just to build your email list as well.
09:53 S1: So above all, the biggest takeaway when it comes to Facebook groups is really making sure that you are being considerate of others. You aren’t selling yourself too much and that your really, your main goal is to build that community and those relationships with the members of your group. So again, my name’s Caitlin McDonald. I’m the co-founder over here at the Social Speak Network. And thank you so much for tuning into our podcast on Digital Marketing for Health and Wellness Practices. Next week, Amber is going to be diving into utilizing on some tools for social media. So be sure to stick around there. You can download and subscribe to, our podcast on iTunes as well as Podbean and it’s also over on our website, the socialspeaknetwork.com. Thanks so much, and I look forward to seeing you soon.
https://socialspeaknetwork.com/wp-content/uploads/2019/08/Podcast-Youtube-Image-fb-groups-healthwellness.png7201280Caitlin McDonaldhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngCaitlin McDonald2019-08-28 13:13:112019-08-28 13:13:11How to Use Facebook Groups to Grow a Health and Wellness Practice
In this podcast episode we talk about how Facebook Ads work and the top benefits for having a Facebook ad campaign running for your wellness business.
The first benefit is getting in front of new people, new prospects. So you’re actually helping your business see an ROI from the social media efforts that you have.
The second thing is that you are nurturing those relationships of people who have heard about your brand or your practice, but haven’t taken that step to come in and learn more or meet with one of your staff. Running these Facebook ads helps you make sure that you stay top of mind to the people who haven’t yet come in.
Then the third thing that it does, is it helps you re-engage with the patients who have been in to see you and just need a reminder every once in a while, that it’s time to come back in and schedule their next appointment.
Take a listen and read the transcript below!
Facebook Advertising for Healthcare – Digital Marketing Podcast Transcript
Hello and welcome to the Social Speak Network podcast. I’m Caitlin McDonald, one of the co-owners over here at Social Speak, and in today’s podcast episode, we are going to be talking about Facebook ads. Facebook ads are really important for health and wellness businesses and for healthcare.
Facebook Ads help you establish brand recognition and brand trust quickly and easily. They also allow you to get in front of the right people at the right time. Managing Facebook Ads for your healthcare business is really to not only build your prospect list, but also to nurture those prospects.
Last week, Amber talked some about creating a social media content calendar and figuring out how many times to post and what topics to post about, and so this is taking your social media presence to really another level.
Types of Facebook Ads for Wellness Center
On Facebook, there are a few different ways that you can advertise your business. There’s organic posting, there’s boosting those organic posts, and then there’s a whole slew of different ads that you can run from the Ads Manager.
In our digital marketing for healthcare we try and focus on the conversion ads. The reason why we do this is because it helps tap into Facebook’s algorithm for figuring out who’s going to be most likely to take that next step, and we’ll get into this in a few weeks, but that next step often is signing up to be a lead on your website.
This is something I’m going be getting into in a few weeks here. However, I did want go through a couple of real life Facebook campaigns that we’ve managed for some of our clients. The reason why I’m bringing up real Facebook Ad campaigns for some of our wellness clients is because I want to set the stage about the amount of time and effort is can take to nail down and optimize a Facebook campaign that’s going to work for your unique offerings and your unique target market. So let’s dive in.
The first business that I want to highlight is a Healthcare Education Association. They provide healthcare resources and education to constituents online and through live conferences and events. This group has a tremendous following, however, they are trying to grow and boost their new members. Over the years, just because of some ideological differences between some of the older members and the newer members, they have dropped some of their old membership base. Now they’re trying to really grow with new members that are more aligned with where their organization stands. This healthcare organization had only ever run boosted posts before. Yes, this does boost an organization’s exposure and engagement, but are you really seeing a return from that investment?
This is where the Facebook conversion ads come in that we created.
The Social Speak process with Facebook ads, typically, is having some sort of free resource or free download, even free consultation, that somebody can sign up for when they click on your Facebook ad. We’ve used webinars, e-books, and, in this case, we took articles that the client had previously written and bundled them together in the form of an e-book. Our first ads tested out the interest in this resource, which audiences lead to the most clients and conversions, ad what imagry and text were most effective. In this first go, there were three different audiences, but we did not see anything more than a 1% conversion rate. We spent about $160 in advertising budget spread across our A/B tests and saw one lead come in. Giving these tests a rest, we moved to the next digital project.
When optimizing Facebook ads for your wellness practice you shouldn’t just work on testing how you position your free resource or content upgrade, but also what offer is going to align most closely to the needs of your target market.
At this stage, we moved on to their next resource that we could offer and we did this a few different times, and we came across a quiz that they had. After repackaging the quiz so that it lived directly on their website we were ready to capture the leads directly into their email system rather than going through a third party. With this quiz, we found that through running the leads ads on Facebook rather than sending somebody to a landing page, we’re able to get the cost per lead down to almost $2. Additionally, we tried two different other campaigns, one for a fact sheet, and one for an e-book, focusing on a different topic, a different service that they provide from the first e-book, and each of these were able to get a sub $3 cost per lead as well. We’re still in the process of testing new services to promote new offers to promote, new educational resources to promote for them. We’re building another quiz that has to do with that second topic that we are talking about with them, and through this process, we’re continually able to decrease that cost per lead and get consistent results.
The reason why I shared this one first and kind of that failure story of spending $160 for one lead, is that your whole staff and your whole board needs to have the expectation that optimizing Facebook ads does take time. And so yes, you want to have an end goal of, I want to only spend $10 per lead, $15 per lead, $1 per lead. You need to have that goal, but you need to have the expectation that you’re not going to be there right now. So for this organization, we want that cost per lead to be lower, and we are working to get there. But we are testing out different audiences, different offers, different ad content, as a way to get there. I think in all, we’ve run over 100 or 150 different ads for them, that maybe it’s the same ad text but a different picture, different ad text, same video, or different audience, same audience, merging audiences together. And so it really is a process where you need to let the data speak for itself. And if it doesn’t stick on the first try, try again. So have kind of that budget in mind and that end goal right into the forefront.
The next client I wanted to share is a dietitian and health coach. She has been working with us running ads for over the past year. For any ad campaign, we do recommend giving it at least six months to make sure that with that first example is process that you are giving it time to really figure out if you’re getting results or not. Afterwards you have to then convert the leads into actual folks who are booking appointments with you, coming in, signing up for those paid services, or purchasing a product from you. So with this health coach, this dietitian, she has been running ads long before we even first sat down with her. And for her, our technique is really to focus on each of the different e-books, downloads, free offers that she has. She is very geared towards sharing educational resources, as are most of our clients. And for this client, we’ve had a few home run offers, timely offers, holiday diet tips and back to school tips and things like that, that have worked really well; with landing pages getting 60-70% conversion rates. However, the cost per lead has still been a little bit higher.
In this recent campaign, she had a great idea of grouping all of the resources together and having a complete resource library that folks who enter their name and email would gain access to. We created a new conversion campaign for this and a new landing page. And rather than creating individual ads for each of the different items that we want to test, we used Facebook’s, it’s not new, but newer feature where you can actually test multiple headlines, bodies and calls to action in each of the ads that you’re running and images or videos. And then Facebook will automatically pair and match and test the different items for you. So it takes a lot of the guess work out of creating those 100 or 200 different ads to make sure that you’re testing all of the different combinations. So for her this new campaign, we’ve been able to bring her average historical cost per lead from about $3-$4 all the way down to $0.50 cents. Now at this 50-cent mark, she is just pushing money towards this campaign and we’re continuing to see Facebook’s algorithm lead to better and better results. Now for her, because she is getting this quantity now, we are making sure that we still have that quality.
We’re working on that next part of the campaign, which is that email marketing follow-up. And here, we’re testing to make sure that that open rate and click rate on her emails actually is going up rather than going down as we’re getting more quantity in there.
Setting Goals for your Healthcare Facebook Campaign
The goal for your Facebook campaign should be within the first, I’d say, three months to really start seeing movement in a positive direction. And that could be starting with a cost per lead or conversion of $60 and working it down. But you don’t want to throw all your money at something until you see that upward momentum towards positive return. So for this dietitian for example, we are telling her to throw money at the campaign because it is currently working, and she’s getting conversions from it. If it was that first example that I gave, we did not spend their whole monthly budget until month three [chuckle] when we were finally able to push the dollars behind a campaign that was getting the results in the price point that they needed.
Always start small, test multiple things at once, and utilize Facebook’s ability to really optimize the campaigns for you.
A trick for optimizing a Facebook Ad Campaign
Now, one of the tricks that we have for tapping into how Facebook can optimize this is utilizing a landing page or a lead page sort of alternative. You can put this directly on your WordPress website or Square Space website. We typically use LeadPages, which is a software to build the lead pages. You can send an automated email afterwards and test to make sure that it really works. I recommend doing this for your business, your healthcare center as well. But of course, if you need any help, we are here to help.
As I wrap up, let’s just talk again about those top benefits for having a Facebook ad campaign running for your wellness business.
The first benefit is getting in front of new people, new prospects. So you’re actually helping your business see an ROI from the social media efforts that you have.
The second thing is that you are nurturing those relationships of people who have heard about your brand or your practice, but haven’t taken that step to come in and learn more or meet with one of your staff. Running these Facebook ads helps you make sure that you stay top of mind to the people who haven’t yet come in.
Then the third thing that it does, is it helps you re-engage with the patients who have been in to see you and just need a reminder every once in a while, that it’s time to come back in and schedule their next appointment.
In terms of what to expect, don’t expect results in the first day. Yes, you might get lucky and you might find that combination where they are coming in right away. Most likely it might take upwards of three months. Now, don’t spend your whole marketing budget in those first three months. Wait for you to see that upward momentum and that path towards getting a positive ROI. From there, give it another three to six months to really run its course and make sure that you are getting after you get that lead, that prospect, that you are then getting someone in the door.
In health care, yes, there are services that need immediate bookings of appointments and somebody needs to come in right away for a consultation or even a surgery. However more often than not, for health and wellness, it’s about educating, teaching people why they need to come in and getting them to know, like and trust your brand. Again, my name’s Caitlin McDonald. This is the Social Speak Network podcast. You can follow us on Podbean, on iTunes or head on over to our website to check out our blog posts and social media as well. I’ll see you next time on the Social Speak Network podcast.
https://socialspeaknetwork.com/wp-content/uploads/2019/08/Podcast-Youtube-Image-healthwellness.png7201280Caitlin McDonaldhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngCaitlin McDonald2019-08-14 02:50:032019-08-13 23:05:46Facebook Advertising in Health and Wellness
In today’s podcast, I talk about how important it is to have a digital marketing strategy, this is your foundation. We are all busy working inside our businesses and sometimes things get away from us and go to the back burner because they don’t seem like a priority at the moment, like social media, blogging, videos, email marketing, etc.
When you create a strategy it holds you and your team accountable and you are able to work in advance. Imagine this, you take 2- hours per month and plan out that entire month of content, you know exactly what you will be putting out onto social media, what blogs and videos you want to create and you have a plan. This makes your digital marketing process 10 times easier to accomplish but also to utilize your team and delegate to others. Work smarter not harder.
Video of the Podcast:
Here are two examples of content calendars we have created for our clients.
This one is more around your social media strategy. We use Google Sheets and then have tabs for resources, monthly topics, ideas. You can add more to this like your blog topics for the week, this gives you more of a monthly overview.
This one is more of a detailed editorial calendar, each month has its own breakdown of the overarching topic, then blogs, videos, content upgrades, etc. On this one, we have tabs that go into social media and resources.
With both of these examples, you can combine them to have a very clear digital marketing strategy.
If you would like to book your free 30-minute consultation to go over how to put together a clear strategy please schedule your call today!
00:01 Amber Irwin: Hello and welcome to the newest episode of Social Speak Network podcast. I am your host Amber Irwin, and today we are going to be going over the number one tip of your digital marketing: Strategy, strategy, strategy. This is the most important component because this is what gets you organized, and I don’t know about you, but I love to be organized. Having a strategy for your digital marketing allows you that space to create, to be consistent, and to plan your content in advance, rather than that sense of overwhelm, not knowing, “Oh, my gosh, I need to post. What do I need to talk about, what blog is going up? What am I talking about on social media? What have… ”
00:48 AI: And you get a little overwhelmed. Just even saying all those things got me a little overwhelmed. So, having that strategy in place really… It makes you… It holds you accountable and it makes you really think, “Okay, where do I want my digital marketing to go? Who do I want to reach with my social media post, with my blogs, with the ads I’m running?” How do you want it to look? And so by taking responsibility and taking a step back, maybe it’s an hour or two hours per month that you’re putting the strategy together. And in the description below, I will give you a link to two PDF examples of a content calendar because this is really important.
01:36 AI: There are two different ways that we work with our clients. The first thing is that social media strategy. So, sometimes it’s easier to organize your thoughts with social media, and then based on what you’re talking about on social media, it allows you to then create a blog or videos. It kinda creates that foundation. And so sometimes it’s easier to start there and work your way through the rest of the components, rather than just trying to think too big and figure everything out at once.
02:09 AI: So with social media, this is where you need to be consistent. And most of the time, we write our content anywhere… As little as a week in advance, up to three weeks in advance. And with your industry, if you are a health coach, a nutritionist, a massage therapist, there’s a lot of core educational content that isn’t gonna change in two weeks. And those can be those placeholder posts, so you can talk about… Maybe you do an “eat this, not that” post each week. Now, that food is gonna be… There’s not gonna be some new food that comes out next week that you’re gonna have to redo that post. So, you can talk about a “eat this, not that” post. You can talk about like a massage tip, maybe it’s a different type of massage. So, there’s gonna be those educational posts that you can schedule out a month in advance if you wanted to.
03:09 AI: And that’s usually what we do, is we take our content calendar and we schedule it out for that month. Okay. What am I talking about on social media? What topics? And sometimes… Most of the time, we’ll pre-write the posts so they’re ready to go. They’re either scheduled in Facebook or one of the tools, like Buffer or Hootsuite, that we use. Instagram, the images are already made, the content’s there, so we’re just copying and pasting it into Instagram so it’s not taking up, “Oh, my gosh, what hashtags do I need to use? Is this image the right one? Is the formatting right?” You pre-do all of your work, so it’s easy to maintain as you go through. And so having that content calendar, that strategy, allows you to say, “Okay, here is my topics for the month for social media.”
04:00 AI: And if I’m doing… Maybe your segment is on… You’re doing a post of “eat this, not that,” then maybe this is where you can tie in some blogs about, maybe it’s different recipes or how to… If one of our clients is a keto coach. And so she talks a lot about how to cook… With being a keto coach and on the keto path, what are different things, substitutions on food, eating out. And so a lot of her blogs are educational for her audience, tips that they wanna know about. And then she ties in the videos, whether it’s making… Having a recipe that you’re actually cooking or baking, and you’re doing a video around that, maybe it’s you at the grocery store talking about ingredients and showing different things or examples. You can take those ideas of your social media calendar and take them a step further and figuring out, “Okay, what blogs can I do around this? What videos can I implement into those?” And then, “What can I give my audience?” And this is where those content upgrades come in.
05:10 AI: I know it seems like a lot, like, “Oh, my gosh, I have to do that, I have to do this, I have to do this.” But once you have that clear strategy, it really helps lay everything out. And the one thing… Whether you have… Maybe you hire someone to edit your videos, we do a lot of coaching and consulting with digital marketing, so you know, okay, your blog outline, here’s what you need to be talking about in your content upgrade. So figuring out, once you have that big picture, now what? Where do you need help? Do you need help creating images for your social media posts? Do you need help writing the content? Where do you feel are your strengths are at the most, and where do you feel that your weaknesses are, things that you have been putting on your plate. Maybe blogging has been something that you say, “Okay, this needs to happen, it’s just not happening,” and it’s missing in your strategy, maybe that’s where you need help.
06:13 AI: The biggest thing is really… Sometimes it just takes an hour to brain dump and write down, if you had all the time in the world, what would that digital marketing strategy look like? What would you wanna talk about on social media? What would you wanna talk about in your blogs? What are your clients and your customers asking you? That is key right there, is the questions that they’re asking. What are those conversations you’re having with them? That is content right there for you, not to mention maybe even videos, FAQs with them.
06:46 AI: So, starting from the foundation and then building up. You can’t put a roof on a house if there’s no foundation and walls, and you have to think of this marketing strategy just like that. The strategy is the foundation, as you build your social media and your blogging and your lead generation, your email marketing, those are the walls. And then as you start bringing everything together, that’s where you’re gonna have the roof and you’re building this whole digital marketing house, so to speak. And then once everything is set up and it has a rhyme and a reason and a purpose, that’s when you start to see things actually work. Then you can do your Facebook ads. You can do… You can really start to measure what’s working and what’s not working.
07:35 AI: And so, with social media, a lot of… We get asked all the time, “How many times a week should we post? When should we post? What days? What times?” And here’s my answer. It depends on each business because everybody’s audience is different. So again, utilize your current customer base as a huge resource. Ask them, “What time of day are you on Facebook? When do you get your information? Is it early morning right when you wake up? Is it at lunchtime? Is it before dinner time?” Or if you have a lot of moms, maybe it’s like that pick-up line time, so 2:00 to 2:30. Is it an evening, after the kids go to bed, maybe 9, 10 o’clock? So figuring out… And then weekends, a lot of times we post just Monday through Friday because our clientele really isn’t on Facebook and Instagram during the weekends as much. But in your situation, that maybe when they’re on the most. So, it’s really about trial and error.
08:46 AI: And so, using Facebook scheduler, you can schedule your posts on Facebook and trying different times. Maybe it’s Monday mornings at 6:00 AM and Tuesdays at 11:00. And figuring out different times, maybe it’s Wednesdays at 9:00, whatever it may be. And then figuring out what times and days are getting the most engagement. So, are they liking the posts? Are they engaging? Are they asking questions? Figuring out when those posts are getting the most engagement. And the insights on Facebook and on Instagram will tell you those things, and so you wanna make sure you pay attention to those and give that a 30-day span so you know, “Okay, I made a post on Tuesday, Thursday, Saturday.” I would say if you’re not already posting every day, start with at least three times a week and move your way up. If you’re just starting out and you’re not posting at all, or maybe one time a week, going from one time a week to even five to seven days a week, that’s huge, like, “Oh, my gosh, I have a lot to take on.” So take it in baby steps, but know… And don’t get on everything. Just because there are Twitter and Snapchat and LinkedIn, or whatever, you have to know again where your audience is at. So ask your audience, ask your customers, your clients, “What social media platforms are you on?”
10:19 AI: You could do a SurveyMonkey to ask your audience and email it out. “Hey, we’re really wanting to ramp up our digital marketing strategy, and we need your help so we can best… Give you the best information at the right times and days that work for you. What social media platforms are you on?” Facebook, Instagram, Pinterest, Twitter, LinkedIn, YouTube. “What days of the week are you on?” Every day, and then list the days. And at what times? Usually, is it early morning, mid-morning, you put times in there. But I would really survey your current audience because they’re already coming to you and so that’s gonna be, again, a huge resource, and you can take that data and then figure out even topics. “What topics are you most interested in? What questions do you have about… ” You know, If you’re a nutritionist, “What questions do you have that we haven’t answered?” And be able to pull from them, and then implement those things into your strategy, because that’s where… If you’re answering their questions and you’re giving them that value that they want to know about, they are 10 times more likely to like, comment and share your posts, and that’s exactly what you want, and then also click back over to your blog, watch your videos, because you’re creating that relationship with them and building that loyalty with them. And so they’re gonna be loyal to you and wanna share your stuff.
11:54 AI: So, it all goes into that strategy, starting up a foundation and working your way from there. So, work on step one, brain dumping, just piling everything down, whether you write it down, you open up a Word doc or a Google Doc and just type down all the topics you wanna talk about, what blogs you would write about, what videos you wanna do, what questions people have asked you, what questions do you wanna ask your audience to put in a survey. And then, as I said, in the end, I will put in two PDF, just examples of two different types of content calendars that we have used and we use with our clients, and work great. And then I’ll also put a link in there to SurveyMonkey, which is a free tool, so that can help you build that foundation and really provide that valuable content.
12:49 AI: So, let us know what questions you have, comments you have, if you’ve been using a strategy and how it’s helped your business. I would love to hear about your experiences or maybe what’s holding you back of creating a strategy. What are those things that are just… It’s hard for you to take that time and sit down and put that strategy in place. We’re here to help you. So again, my name is Amber Irwin. You’ve been listening to the Social Speak Network podcast. Please be sure to subscribe on Podbean or iTunes, and we will have a new episode every week. Enjoy.
https://socialspeaknetwork.com/wp-content/uploads/2019/08/Why-it-is-so-important.png800800Amber Irwinhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngAmber Irwin2019-08-07 08:00:282019-08-01 14:53:30Why it is so important to have a digital marketing strategy.
In this podcast episode, I had the pleasure of interviewing Kim Eickhoff, the founder and creator of the SHiFT program.
Kim really stresses how important it is to be present in the moment and to become more aware of your own feelings, patterns, and fears.
Where are they showing up in your life?
When are you feeling sad and why?
When are you feeling frustrated and why?
Taking responsibilities for our own feelings and actions
The one really key point that Kim made was understanding that a lot of these feelings and fears that you have come up from past experiences, whether that be from childhood, young adulthood, things we may not even be aware of on a conscious level.
Now, you may be wondering what does this have to do with business, right? Have you ever felt stuck in your business or feel like you are running in circles? Becoming aware of your fears and how you handle each situation with your clients and colleagues can help you move forward in your business and start creating the life you want.
When we make decisions and take action from a place of fear, or from feeling “less than”, these are not usually the best decisions or actions to take. We have to shift to a place of power, or freedom.
The SHiFT process easily teaches you about your patterns that keep you stuck in the same problems; then how to disrupt those patterns; and finally how to take the right action to move beyond the problems, have better control over yourself and your life, and fully create the life you envision.
Once you learn SHiFT, you can apply it to many challenges in your life and be able to adopt new patterns that put you in the right mindset for growth and success.
00:01 Amber Irwin: Hello everyone. Welcome to the Social Speak Network podcast. I’m your host Amber Irwin and I am so excited for our guest today. Miss Kim, please introduce yourself. Let us know a little bit about who you are, and this is a… I am so excited for this podcast because this is a subject that I’m very passionate about and I know you are as well, so let’s share with our audience a little bit about who you are and what they’re in store for today?
00:29 Kim Eickhoff: Very cool. So, my name is Kim Eickhoff. I have been a business coach for the last 10 years. I love helping entrepreneurs and small business owners learn how to make money doing what they love. I have a lot of clients that are really passionate about what they do, really good at what they do, but they don’t necessarily understand the business side. So, that’s where I come in to just kind of help them with that piece. I also have been a life-long learner of kind of my own personal development, looking at myself, trying to understand why I do what I do [chuckle] and say what I do and get better hopefully at life in general; relationships, business, whatever it is.
01:10 KE: And yeah, I have learned a lot of different tools over the years and so I have now moved my business in a direction of where I still help entrepreneurs a lot, but now I’m also just trying to help people more on a personal development side to become more aware of themselves, what makes them tick, and then how to basically disrupt some of those patterns they get stuck in and make better decisions and create the life they really want versus sort of stuck in a life that they don’t necessarily really want. [chuckle]
01:40 AI: Right. So tell us a little bit about this SHiFT process and why did you create this program?
01:48 KE: So I keep seeing over and over and over again with people, as well as watching myself trying to grow my business, that if I am not working on my own personal issues and I’m not aware of them, that’s what keeps my business stuck or plateaued at a certain level. And as I was seeing this with my clients, a lot of them hadn’t done some personal work and didn’t know about different tools and that sort of thing. So it just kind of dawned on me one day, I have systems to teach them around business so I thought, “What if I had a system to teach them around how to become more aware?” That was fairly simple to learn, can help them see things in a non-judgemental way, so they don’t go into a place of defensiveness or trying to make excuses, but it’s more, “This is really just my reality. This is what I do. This is what I say. This is how I think and feel.”
02:39 KE: And then something that would then help them move out of that. Some tools I could teach them to help them move out of that. So I just started playing with that idea, came up with the idea of SHiFT, started playing with different words that seemed to fit. And then I would say, for the past two years now, it’s evolved slowly and changed a little bit over time to what it is now, to where I think it’s pretty solid. So I’ve been using it consistently for probably the past year the way it is.
03:06 AI: And how do you think that this process has helped you in just your life and business and maybe with your clients as well?
03:15 KE: Well, you know, we’re all human [chuckle] and we all we all get triggered by different things. And what I know for me is I have always been highly emotional. So growing up, I would overreact to stuff. Somebody would say something, it hurt my feelings, or I would get mad about something, I would completely overreact, lash out in a way that was not very helpful, usually. And I mean verbally, not physically, [chuckle] but I would get angry and get mad at somebody, blame somebody else for stuff. And then that never really helped, though. It never really made the situation better. It never really improved or really got me where I wanted to go with whatever that issue was. So for me, what happened was I started practicing this… Well, all the tools I’ve been using over time in various ways.
04:03 KE: Over the last couple of years, once I created it, I started practicing it regularly and I sort of made it my practice when I got triggered about something, something happened, caused a pretty strong emotional reaction, whether it was frustration, or anger, or fear, anxiety, whatever that was, and this could be a cash flow problem in my own business, it could be a cash flow problem with one of my clients because I get worried about them. It could be interactions with people, communication problems, that sort of thing. So not having misunderstandings and getting upset about it, that sort of thing. So I started really using it religiously just to practice it, just to see if it helped. And what I noticed was it the more that I did it, one, I saw really similar themes in how I reacted to certain situations. And so that when it happened the next time, I was much more aware of it and I realized “Oh, I am going into this triggered place.” And when I’m triggered, or somebody is triggered, we don’t usually make the best decisions because our brain goes offline, right?
05:02 KE: Our emotions flood our brain, and so we can’t really make good decisions. So what it does is it helps clear that out so that you can make better decisions. And so, I started practicing it regularly, started seeing the themes, and then at the same time, because I was clearing out all these old emotions, the triggers weren’t as powerful. I wasn’t getting triggered as much in the future. And that was a big… A cool part of it, I thought. Because I was like, “Wow, so now I’m actually releasing a lot of this stuff and what used to really trigger me doesn’t trigger me anymore.”
05:32 AI: Right. You kinda let it roll off your shoulders at this point. You worked through whatever that pattern was.
05:37 KE: Yeah. And the emotions, what I’ve learned is that a lot of these emotions that we have that do kind of come up in these really strong ways, they’re old things. They’re things that happened as kids. Maybe our parents didn’t validate how we felt or we were ignored or whatever, not that parents meant to do these things, but they’re human too and they treat us the way that we probably were raised. And so, we create issues in other people. And so, yeah, when I started to release a lot of that old stuff, because it wasn’t there anymore, the trigger just wasn’t as powerful. And I was like, “Oh that’s really cool, actually. I’m not upset about this anymore.”
06:17 AI: Right, so once you worked that through, like your personal life, how did you see your business grow from letting go of those emotions and not letting those triggers happen anymore?
06:29 KE: Well, so actually, what started me practicing a lot was my business had grown a lot. So I got to this point in my business where I was making more money than I’d ever made, I had a ton of clients, I was really, really busy, but all of a sudden, all this fear was coming up because it felt like, how in the world can I sustain this? Am I really worthy of this kind of stuff? Is this something that I’m gonna be able to keep going with and how do I get to the next level? So all this fear started coming up, and that’s when I started really using shift to work through the fear. What it taught me too was that, yeah, these were old fears that were happening, but at the same time, my intuition was telling me that there are other things I really wanted to be doing and not necessarily what I was just doing so I was just focusing on the business coaching which was fine, but I really felt this desire to move more in this other personal development region as well.
07:29 KE: And I had been pushing that aside because it’s like my intuition kept telling me and I kept shutting it off and I kept… But I’m making money doing this, so why would I change anything? But all this fear, really made me stop and look at that, and when I did, I was like, “Oh.” One, I really wanna get more clear about who I work with ’cause I want clients who really wanna work on this stuff so that helped me see that. And then at the same time, just get clear that this is what I really wanted to be teaching as well as the business coaching.
07:56 AI: Right, yeah, ’cause they go hand-in-hand.
07:58 KE: Right.
08:00 AI: And how have some of your clients that have gone through the SHiFT program, how have their lives and their businesses changed by doing that?
08:08 KE: In lots of different ways. So one client that I have, she’s a photographer and she sells fairly large projects that can range from $10,000-$30,000, so they’re big, bigger size price tags. She would have a lot of fear come up around doing her proposals, because these were big prize tags for her and this was really different SHiFT for her, as far as what she was trying to promote and sell and she just wasn’t ready. A lot of times we’re not emotionally prepared to do something that we know we’re supposed to be doing [chuckle] in our business just ’cause we’ve never done it before, so we have to practice it and get better. So, what I taught her SHiFT and what happened with this was, she would do the process before she actually went into a sales call.
08:54 KE: And so what would trigger her in the middle of the sales call was bringing up the money part. She was able to sort of work through that on the front end and get more comfortable and understand why she was getting triggered and it was all about her own old money stories, really, that’s where she would go with it. And so when she saw that, she learned some tools on how to release that anxiety and those old fears, and then actually just gain more confidence and become more aware that she was worthy of asking for the price that she was asking for. So her business went from… I think the first year we worked together, she sold a couple of projects, so probably $20,000-$30,000 in revenue, around those projects. She did a lot of other things for her business at the time, but she really was moving into this. And this year to this point, I think we’ve sold five, or six already. And so she’s…
09:44 KE: Yeah, she’s really turned a corner with how she presents herself, her confidence and not all that obviously is about SHiFT, but a lot of it helped and she would probably be one of the first ones to say that so. And she uses it now, and she’s in the middle of a meeting, if she starts to feel that anxiety pop up or any of those strong emotions, she knows how to sit there and go through it and feel it and release it and then come back to, “Oh, this is what I’m here to do and this is what I’m confident in,” and then you’re more authentic and you’re more kind of connected, so you’re not just faking it.
10:19 AI: Right. Yeah, and that’s a such an important piece is just being able to notice, when you have that coming up in yourself and not pulling the fingers, but being able to take note and say, “Okay this is what frustrated me,” or, “This is what made me sad,” or… Especially as adults, because you can’t, “You hurt my feelings,” but if you recognize that in yourself, then you can go back and use this practice. So let me ask you this, is this practice easy to learn?
[laughter]
10:52 AI: I mean, we’re talking about a lot here, we’re talking about our emotions. So is this practice easy to learn for everyone?
11:00 KE: It is actually, just because I think that the way it’s broken down. I purposefully made it into a system that is easy to follow. Now what’s hard about it, is to practice it like anything. Like, you can get a gym membership, but if you don’t actually go to the gym, it doesn’t do any good. So, it’s the same idea. You can have tools, but you have to actually use them. But once I lead somebody through it, they’re pretty much on their own from that point, they can always go through it for themselves. The practicing on the back end of the tools that will help you kind of release this stuff and move through it, I find needs a little more hand-holding.
11:37 KE: So what I normally do is I sell this in a few different sessions, like a package, because I teach it to them, they practice it. They come back and see what’s worked, what hasn’t worked, and we talk through the tools that they’re using. If they used them correctly, what could they do better that sort of stuff, not, there’s really wrong or right way but… And then we tweak it, and for me, is about me finding what tools work best for different people, ’cause sometimes something might work for somebody that’s super easy. If you’re very aware of your body and how sensations sort of show up in your body, that’s an easy tool to use. For other people, that’s a really brand new concept. They don’t understand that every emotion they have shows up somewhere in their body physically. And that’s a big piece of this process. And so there’s some teaching and training and practicing, that we’ll do around that, but yes, it’s easy to learn. It’s just not easy to practice, necessarily.
12:30 AI: About consistency, stick into it.
12:32 KE: Yeah, totally.
12:34 AI: And so with this… It’s so about your mindset. So you had said that you were focusing on the business coaching, and you were noticing your patterns in changing [12:47] ____ and those emotions, but then, there’s still that fear and that feeling, your intuition was telling you, “This isn’t what you’re supposed to do.” So that shows that money can’t buy happiness in every single way, but that you may think that you’re doing the right thing, but there’s still that fear and listening to your intuition. So is that a big piece of the program, as obviously, you’re looking at where… Like those sensations, how is that fear or anxiety or whatever we wanna label it as, coming up, and then how to deal with it. And that’s what they’re practicing, is how to notice those emotions?
13:25 KE: Yeah. So there’s several components to it, but the main components are your feelings. So if something happens that triggers you, whether it’s making a lot of money, let’s say. So let’s say you have… You made more money in a month than you’ve ever made, you’re excited on one end, but then some fear starts to pop up. It’s just like, “How in the world am I gonna repeat this? Is this possible? Is this sustainable?”, all this stuff. And so, when the anxiety or fear pops up with that, the key you start to look at is the… Are the thoughts that are connected to the feeling. So a lot of times, if the thoughts are about, “I’m not worthy,” about… It’s a lot of deep, deep thoughts. So it’s like, “If I’m not worthy,” or, “If I don’t believe I’m worthy,” these are all beliefs, “to actually make this amount of money and to be successful,” then you will end up sabotaging yourself.
14:13 KE: And that’s how people stay in the pattern, so they’re like, “No, I don’t believe I’m actually worthy, and this is what I’m gonna do to kind of bring myself back down to this amount of money that I feel comfortable at.” So it’s looking at what those thoughts are, and then it’s learning how to challenge those old beliefs and change them, and so the tools around that become one. If it shows up in the body as a sensation, that’s old emotions that are stuck in there, and so you actually have to heal that, and that is about just feeling it. And I don’t mean thinking about it, I mean really feeling it. And this is a process that’s hard for a lot of people, and so I’ll walk them through how to do this and walk them with an issue that they’re having. We’ll actually go through the practice of feeling sensations or as I call it, surrendering to them, ’cause you actually just wanna be present with what’s really happening in the moment and allow it to come up and out.
15:05 KE: And then once the emotions will dissipate, and they always do, you just have to pay attention to them, then those feelings go away. The thoughts go away, and you can actually make some choices on what you wanna do. What I find is, if the fear is showing up over and over and over consistently, and you keep doing this, that’s usually your intuition saying, “Hey, listen, this is not right.” And that’s… ‘Cause fears can mean different things, but that’s… What I’ve learned is like, “Oh, if this keeps showing up all the time, and I keep releasing it, but it keeps showing up, then it’s something deeper trying to tell me something else.”
15:40 AI: Yeah. Oh, I love it.
15:41 S?: [15:41] ____.
15:42 AI: So what is the number one takeaway from this process, and why is it so important in your mind?
15:51 KE: I think the number one takeaway is that we are completely in control of ourselves, and if something happens that… Whether it’s somebody or it’s a situation, somebody says something or does something, and we get angry or frustrated or fearful, all that stuff is our own stuff. It has really nothing to do with what has happened, with what this person has done, with what the situation is. What we do is we take that, and we make it into a much bigger problem, because we’ll ruminate on it, we think about it. I call it “habitual reaction”, so we will constantly think about it and constantly cycle through it, and your body will just get more and more stressed or more [chuckle] and more anxious or whatever it is. But that’s the biggest takeaway to me, is like, “Oh, if I can actually understand what issues of mine are being triggered around this, then I’m in complete control of my life,” because I can actually deal with those, and I can change how I respond to somebody, or what choices that I make.
16:53 KE: If I don’t know what’s happening, and I continue to make other choices, because I’m making choices to get rid of those feelings, I don’t want the feelings, they’re uncomfortable, but if I don’t even know that they’re there because of my stuff, then I’m gonna stay, keep doing things that are gonna keep me in these patterns that aren’t super-healthy for me. And so, becoming aware of that, giving yourself control back, taking full responsibility and ownership of where you are and what your response is, in some way, to me, is huge, ’cause then you’re in the driver’s seat, right? You can make choices, and you can do different things. So that’s, to me, what the coolest part of this is.
17:31 AI: Yeah. Taking responsibility, owning it and making a change. I love it. So tell us how can people work with you? Do you do, obviously, individuals? Do you do group? Do you speak at events? How can people sign up for SHiFT?
17:47 KE: Yes, I do all those things. [chuckle] So I love speaking at events, and I do sort of a 30-minute, big picture overview of what this is, why it’s important, that sort of thing; I don’t necessarily teach it, but I give a lot of information about it. I do one-to-one sessions with people, so I can do them through Zoom, I can do them in person if they’re here in the Denver area. I’m gonna start doing some more kind of group coaching things, but in corporations, that sort of thing, or small businesses. I work… I’d use this a lot with teams, so teaching teams how to do this individually helps them communicate better, because a lot of times people… I mean, you’re interacting with people, so you get triggered by something somebody says on your team, and then all production stops, ’cause you’re mad or whatever, and they’re mad at you, so nobody wants to work anymore.
18:37 KE: Well, this helps you kinda realize that and work through it, so with teams. And then I’m also working on… I wanna do a class, but it would be all video series, so it would be, you get maybe three to five videos in your email, and each one will teach you pieces of it; it’s much more self-directed. Obviously, you do it when you want, but you’ll learn the basic concepts. And with the others, I usually lead you through whatever specific issue you have, in those other programs, so it’s a little more hand-holding, that sort of thing than the other ones, but on the videos it’s like you just learn it, and you do it.
19:15 AI: Okay. And where can I find this information?
19:18 KE: Oh, [chuckle] on my website. What is my website?
19:25 AI: And you’re on Facebook, so they can connect with you on Facebook.
19:28 KE: Yes. Oh yeah, yeah, I’m on Facebook. So Coach Kim Eickhoff, E-I-C-K-H-O-F-F, is my last name. And then…
19:36 AI: And I’ll put the links below in the comments as well.
19:39 KE: Oh okay, cool.
19:40 AI: And then I’ll put your website in there too.
19:42 KE: Okay, coachkimshift.com, so that’s a good place. And then I have a YouTube channel, Kim Eickhoff, if you just put that in there, it should pop up.
19:53 AI: Awesome. Wonderful. Well, I’m so excited. Thank you so much, Kim, for being on with us today. Be sure to subscribe below, everyone. And if you are ready to make some serious changes in your life and take control back, call Kim, and let’s get to work.
https://socialspeaknetwork.com/wp-content/uploads/2019/07/Understanding-How-Your-Mindset-Plays-a-Huge-Role-in-Creating-the-Life-You-Want-Blog.png800800Amber Irwinhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngAmber Irwin2019-07-30 08:00:462019-07-24 16:40:16Understanding How Your Mindset Plays a Huge Role in Creating the Life You Want
As doctors, you tell patients all the time that an ounce of prevention is better than a pound of cure. Although we often use this axiom when referring to health, we believe that it also applies to your marketing strategy.
Knowing how to market health care services is important, even if you’re happy with your current patient volume. With so much information available online, patients no longer feel the need to visit clinics or hospitals near them. They can easily switch health care providers anytime. The last thing you want is to find out your patient database is nearly empty.
You are not guaranteed to keep up your patient volume forever. Having a planned medical marketing strategy will help keep your brand at the forefront of people’s mind.
Here are some tips on how to market health care services and grow your practice.
Referral marketing
Doctors and other medical practitioners aren’t entirely clueless on how to market health care services. In fact, many of you have been using this marketing strategy for years.
In order to make referral marketing work for you, you have to unleash your inner extrovert and put yourself out there. Make sure you get some face time with physicians, massage therapists, yoga instructors, health coaches, naturopathic doctors etc. These people can be great resources for referrals.
Professional referrals are based squarely on sound relationships. Patients, health care professionals and their staff will only refer someone they trust – someone they feel is the best. You have to make them feel comfortable about you – both as a health practitioner and as a person.
Referral marketing is not just about getting more people through the door. Rather, it’s an ongoing process of finding, attracting, and retaining patients.
Establish or enhance your social media presence
Social media marketing requires a lot of time and effort, and we know that time is something you may not have in abundance. But the benefits of social media are simply too great to ignore.
Advertising your practice on social media can help new patients find you with less effort on your part. It also allows you to connect with other professionals and your patients.
Devote the time to make daily updates and postings. Publish content your audience would be interested to read. Share some tips to educate patients. Share relevant information about your field of knowledge. By educating your audience, they will see you as a helpful doctor who is invested in keeping them healthy.
You don’t have to manually post all your social media content. There are lots of tools out there that will automate your social media publishing and scheduling.
Focus on branding
When we think of a brand, big companies such as Coca-Cola and Apple often comes to mind. As a medical practitioner, you can’t create your brand, can you? Of course, you can!
A brand’s identity is how a business wants to be perceived by its audience or customers. It is how you are currently perceived as a medical practitioner.
Having a strong brand allows you to build a positive image that makes people expect a certain level of quality from you. It helps people trust you and makes them want to work with you. Ultimately, branding can help increase referrals and expand your practice.
Professional website
Today, more and more people are using the internet to research treatments and find health care practitioners of all kinds. They’d want to learn more about you before making an appointment.
If you don’t have a website, then you’re seriously limiting your visibility online. It will be difficult for potential patients to learn about you and your practice. This puts you at a disadvantage.
Having an up-to-date professional website allows you to represent your brand the way you want it to be. Plus, it allows you to easily communicate with potential and existing patients about new services and offerings. Ultimately, it reduces the amount of time your staff spends on the phone by providing basic information and answers to commonly asked questions.
Final thoughts
For decades, medical professionals have gotten by without spending time and money in marketing and advertising their practices. Living in the digital age, having no online presence is simply not an option.
The internet has changed how people experience health care. They would turn to the internet to research health-related topics and treatments, and even shop around for health care practitioners. If you know how to market health care services, then you’ll find that there are lots of opportunities to grow your practice and reach new patients.
The Social Speak Network Podcast recently went into more detail about digital marketing for health care services, as well.
Top 10 Tips to Increase your Digital Marketing Presence in the Health & Wellness Industry
In this podcast episode, Social Speak Network co-founders discuss 10 Tips to Increase your Digital Marketing Presence in the Health & Wellness Industry. Over the upcoming weeks, we will be diving into each of these in more detail.
1) Social Media Strategy
2) Facebook Ads
3) Facebook Groups
4) Instagram
5) Pinterest
6) Blogging
7) Lead Generation
8) Videos
9) Podcast
10) Email Marketing
Watch the Episode
Read the Digital Marketing for Health Care Services Podcast Transcript
00:01 Caitlin McDonald: Hello and welcome to the Social Speak Network podcast. I’m one of your hosts today, Caitlin McDonald, and we’re also joined by Amber Irwin.
00:10 Amber Irwin: Hello everyone.
00:12 CM: In this episode, we’re gonna be talking a lot about tips to increase your digital marketing presence in the health and wellness industry. So we work with a lot of different businesses and organizations in health and wellness ranging from Pediatric centers to massage therapists, nutritionists. And they’re always asking, how can we increase our digital marketing, how can we increase our exposure online, so that we’re reaching the right target market? So today, we’re gonna be going through the top 10 tips to increase your digital marketing presence. And then over the course of the next few months, we’re gonna be diving into each of these more specifically. So either Amber and myself, will be really focusing on one of the tips moving forward, and this episode really is designed to be an overarching strategy, that kind of paints the picture for the next few months.
01:07 AI: Exactly. So let’s dive into the first thing that will help you have a clear direction of where you’re going. And that is having that strategy, whether it is just a social media strategy or a digital marketing strategy, again, with that overarching picture of What do you need to do? So, having a content calendar. With social media, and really, digital marketing as a whole it’s… Consistency is key, and if you don’t have that content calendar and that organization of what you need to do and what you need to prepare for, it’s easy to forget about it and not do it. So having a calendar, knowing how many times to post with social media is really important, because sometimes… The other day, we had somebody say, Gosh, three times a week seems like a lot. I think it should just be one time a week and we’re like “No.”
01:58 AI: So knowing your audience, whether that’s every day, maybe it’s just during the week or maybe your audience is on social media more during the weekends, so knowing your audience and knowing when to post and then also what platforms to use. So we’re gonna be talking a little bit about Facebook, Instagram, and Pinterest, but there’s also Twitter and LinkedIn. So knowing where your audience is playing is really important, so Caitlin, why don’t you talk to us a little bit about the Facebook ads and Facebook groups.
02:27 CM: Perfect. So Facebook is one of those networks that we all wanna forget that it’s there, but we can’t forget that it’s there. [chuckle] And over time, it’s been more and more important to have an actual advertising spend. So you’re not only paying somebody just to manage the account and post the three times or more per week, you also then have to spend money on Facebook in order for those posts to be seen. And so over time, these ads have gotten more and more complex as well, so it used to be that you could just click and boost a post, and now what you have to really dive in and create an ad that’s specific for one segment of your market versus another.
03:14 CM: So let’s say you have some services that are more tailored towards women, or moms, or another section that’s more tailored towards baby boomers or children. You need to create different ads and different audiences for each of those so that you’re really speaking towards the networks they are. Now, in terms of the budget for Facebook ads, really this depends on your service. I think the most important thing here is to pay attention to those key performance indicators. So how much is each lead costing you? How many leads are then converting to schedule a follow-up appointment? And of those follow-up appointments, how many folks are then coming in for secondary services, sending referrals and things like that? So we currently have ads running for some companies where the cost per lead is $20-$30, we have other ones where it’s less than a dollar, closer to 50 cents per lead.
04:16 CM: And these are converting at the same ratio of lead to then signing up for services. However, the person who’s paying $30 per lead is completely fine with that cost, because their service is more money in general. Then there’s the next part of Facebook groups. Now Facebook groups are a great way to find your target audience, in communities that are already formed and it’s also a great way to create a community around your own services or offerings. So, we recommend joining groups and so this could be the admin on your account or the business owner. Maybe someone on the Board of Directors, joining groups on Facebook that align with your target market’s interests and posting on there, commenting, sharing articles that you’re writing and everything like that. And then also having a group that you manage for your own organization that just provides a little bit more information. So that your target audience can continue learning and building that trust with you and you building the trust with them so that when it’s time to come on in for that next appointment, they know where to turn. Amber, do you wanna dive in now to some of those other social media networks?
05:39 AI: Yeah. So let’s talk about Instagram first. So, Instagram is… A lot of people, this… Instagram’s a little overwhelming, I think. People don’t necessarily understand it or they’re… And most of the time, it’s just images and videos. You can’t put a link in the content. You could put links in your stories if you have over 10,000 followers. And below in the comments, I will put down a free tool. That’s called Linktree and that allows you to have multiple links within your profile, within your bio area there. So you have a link to your blog, you have a link to maybe a special offer, your YouTube channel, etcetera. So I’ll put that in the comments below. But Instagram stories are really important to make sure you are doing… And these are fun for… Maybe it’s a tip of the day, behind the scenes, introducing a new practitioner.
06:34 AI: These are just quick 15 second clips, or you can do images too. And they only see it for 24 hours. So this is a great way, if you are… If you have an event, if you are having a special on products, maybe it’s a blowout sale on just inventory you have in the office. This is a great way to just have those stories be more like your VIP area. You can track the analytics on those, so it lets you know how many people watched each story and who those people were. So then another step is follow up with them with a private message of saying “Hey, I saw you liked our story. Are you interested in our products? Or if you have any questions, let us know.” So it’s really about building that relationship.
07:16 AI: Instagram TV is really important. These are for your videos that are anything over a minute, because remember, on your News Feed, your videos can be one minute long. And on Instagram TV, they can be up to 10 minutes long. So taking advantage of that. And what Instagram TV has started to do is any time you upload a video to Instagram TV, it now gives a one-minute clip on your News Feed. So before, we would upload a video and then create a post about it, and now Instagram does that automatically for you. So you can have a cover photo in that, you can have a title and a description and put, “Hey, check us out.” What’s that call to action? So, “Sign up today on our website, check us out on YouTube.” So it’s important to make sure that you’re using all of the bells and whistles that Instagram has for you.
08:06 AI: The more you use… So, on Instagram stories, the more if you are doing like a mention, if you’re doing a gift, a hashtag, a sticker, the things that they already have there for you, they like that. And so, you show up more in the algorithm. It’s kind of silly, but they love it, so do it. And then obviously, the hashtags for Instagram. So make sure you’re doing your research. The one thing I love about Instagram is if you type in a hashtag, it’s gonna tell you… Like, if you search for a hashtag, it’s gonna tell you how many people are talking about that hashtag. And then you can also follow that hashtag and see everyone that’s mentioning it. So, it’s good just for that research.
08:47 AI: Competitors, what are they talking about? What posts are they putting up? What engagement are they getting? And then for you to be able to create content for your audience and see what people are wanting to know about. And don’t always use the same hashtags. ‘Cause a lotta times, you’ll see the exact same hashtags in the exact same order on every single post. Do not do that. You’ll see formatting where it’s the post, three dots, and then hashtags. You can have, we usually say, between five and 10 hashtags per post. And then in the comments, if you do a first comment, you could have up to 30 hashtags. So hashtags play an important role in Instagram.
09:28 AI: So from Instagram, I wanna move into Pinterest, because Pinterest… These are both very visual platforms. And Pinterest, I really think of Pinterest as more of a visual Google. This is really where, if your target market is women, mothers, you have to be on Pinterest because this is where we’re finding our information. Whether it is, is this normal? To home remedies, to stretches, to work outs, to… Whatever it is to home interior design. This is where women are finding the majority of their information. So Pinterest, use it as a resource for your clients.
10:08 AI: If you look at, I’m just gonna throw out Home Depot. I think Farmer’s Insurance does a great job. They organize their boards as resources for their audience. So they have home gardening tips, they have like organic plants. They have all these boards that their audience really wants to know about. And so, using Pinterest as a resource for your clients helps build that value and that relationship. The other thing Pinterest is great for is building traffic back to your website. So, Caitlin’s gonna be talking a little bit about the logging and lead generation. And Pinterest is a great way to build that audience back to… Or that traffic back to your website and creating the right images.
10:52 AI: So again, in the comments below, I will put a really cool tool. Secret, a tool that we use for our clients and it makes Pinterest… It’s amazing. It really helps drive the traffic to your site, it helps you organize and schedule your pins, and it gives you suggestions based on your search history of what you should do. So Pinterest, it’s… I think that it’s something that is just a really great way… If your clients are asking a question and you have what we call power partners or a list of people that you recommend, you can pin from them too. So you can just have a board that says, “Resources” or “Referral partners,” and start pinning from their website to that board. So it gives your audience one place to go, it makes it easy and it’s, again, driving that traffic back to your website and your power partner’s website. So, that is Pinterest for ya.
11:49 CM: Awesome. And Amber mentioned this, but Pinterest really is like a search engine, which brings us to blogging and search engine optimization. And so starting… I guess this isn’t one of the points that we’re really diving into specifically, but I do wanna bring it up. One thing that’s important to remember with search engine optimization, is that there are a lot of other places that your website can be found or your organization can be found besides just your website. So yes, you want your website URL to show up and be kind of in the top 10 results on Google, however you can have your Pinterest boards and your pins show up in Google. You can have your YouTube content, we’re gonna get into videos, but you can have your YouTube content show up in the top 10 points of Google, your directory listings.
12:42 CM: All of these things really work together to help boost your website, but also just boost your overall brand presence online. So really keep that in mind as you’re working on search engine optimization, that it’s not just about doing one thing, it’s about doing a little bit of everything in a very smart way. [chuckle]
13:06 CM: So let’s jump into blogging. Blogging is one of our favorite tactics when it comes to boosting your presence in digital marketing and in the digital world. And basically, what this means is creating a well-written article and publishing it on your website. Long gone are the days where you can only write a post of 350 or 750 words. These articles should be a lot longer, meaning, between 1500 and 5000 words, and there are tools to figure out what’s the best length for a specific topic. And they should include lots of different types of media such as videos, Pinterest pins, little snippets of text that are easy for somebody to click and tweet. And so, you wanna make it as easy as possible for this blog post to then be shared to different networks.
14:05 CM: So our typical process for writing a blog or an article includes starting with that keyword research. So here, we like to focus on what are the main things that people are looking for if they want to come in and book an appointment with one of your specialists or physicians? So what are the top concerns that they have? What are the symptoms they have? What are the main questions that they have? From here, you can research what people are actually searching for online. And there are a few ways to do this. One of the easiest is just pulling up Google and starting to type in whatever that topic is, and Google will actually put in there related search terms, they are the phrases that people are really using. And so that’s a great thing to put into Google, or excuse me, into your blog post.
15:00 CM: Then, after you have kind of the idea of what that topic should really be… And as I’m doing the podcast episode specifically about this, we’ll talk about some of those tools that our company uses for it. [chuckle] But we won’t get into that now, because I could go on and on about that. But the next thing that you do after you have that basis of the keyword research is actually creating a blog outline. When I create a blog outline, sometimes, I’m already up to 500 or 750 words, and I haven’t written in an ounce of content. All I have are the headers and the sub-headers and a couple of little bullet points under each of them. So it makes writing a longer blog post a lot easier in the long run.
15:43 CM: After this, it really, as we mentioned is about formatting it and then sharing it. And so one of the good ways to share it is to have some sort of call to action in there as well, and so this brings us into the lead generation part of your website presence and digital marketing. And so, for lead generation, we always recommend having some sort of content upgrade or offer that you’re promoting, and so each of the blog posts that you write can then include a little snippet about that content upgrade or call to action, as a way to entice people to take the next step about learning more about your business and organization. For this lead generation piece, we always recommend having really valuable free information or free content that somebody can then gain access to. This could be a resource library that’s just for your subscribers, or it could be something like booking a free consultation as well.
16:46 CM: Both of those work tremendously well in health and wellness. And then, in order to actually collect the names and email addresses, we recommend setting up a landing page, and you can do this just on, let’s say, a WordPress website or a tool like LeadPages or somewhere else, where you collect their name, email address and sometimes phone number, you can play around with kind of conversion rates there, have them download or gain access to whatever it is, and then sign them up for your email newsletter. So we’ll jump into email newsletter later. But we brought up video a couple of times, I [chuckle].. With blogging and social media and everything. So, Amber, do you wanna jump into videos?
17:30 AI: Yeah. So I love that blogging is growing into this so much more than just contact. In a blog, like Caitlin said, you’re gonna have a lead magnet, you’re gonna have an image, you’re gonna have that Pinterest image, so you can pin that back to Pinterest, and you’re gonna have videos. So I… You’re really touching every type of learning, whether they’re kinesthetic, visual, audio. Because with videos, people, and a lot of times, people will watch videos without the sound, so captions are really important, because whether they’re at work or they’re just in a place where they can’t hear, their kids are running around… Whatever it is. So videos are a great way to really allow your audience to get to know who you are.
18:16 AI: And these videos can be on… Again, it goes back to that content calendar that you’re gonna be putting in place the first step. Because, maybe you have a tip of the day in your blog post, whether you have it broken out in different sections, you could have a video for each section, so it just maybe goes into a little bit further detail or showing them how to do something so they can read it and they can see it. And they can put it together based on how they need to. Maybe it’s recipes are really great for videos. So videos are just such an important piece of your digital marketing. And there’s a few things that you’re gonna do with these videos once you have them. Obviously, you’re gonna upload them to YouTube, and when you have them onto YouTube, there’s… And I’ll get in more like Caitlin said… As you go into these videos more in detail, we’ll give you all the tools that we use.
19:05 AI: But with YouTube, you’re gonna wanna create playlists and there’s a lot of little things that you could do with your videos to make sure that they’re getting seen more. So, YouTube is gonna be your hub. From that, you could put them into your blog post, you can upload them to Facebook into these groups that you’re gonna be a part of, but then also onto Instagram TV. So a couple of tips when you’re doing videos. When you’re doing an Instagram TV video, have your phone vertical. When you’re doing a… Most of the time, if I’m recording a video for YouTube, I’ll just have it from my computer or turn your phone horizontal. So it doesn’t matter, even if you do a video vertical for YouTube, YouTube… There’s no more black bars, they have the image back there, so it looks really good, but having these videos on all of your platforms is really important because, again, it just… It brings that name to face and you’re able to answer questions. A lot of times what we see with pediatricians, they will get questions, they’ll take notes of weekly questions that they’re getting from their patients and then at the end of the week, they’ll do maybe an FAQ Friday and they’ll answer some of these questions that the parents had or they’ll talk about a topic.
20:23 AI: So again, it’s listening to what your audience is looking for and asking for and doing those videos around their needs. And this is, again, where those Facebook groups come in, because you can do videos just for that group, based on those questions that are coming in, so you can get really intimate with your clients and then you have ones that are just for YouTube that anyone can view. So, videos are really important, and again going with the videos, taking it a little bit further with podcasts. So Caitlin, let’s talk a little bit about podcasts before we kind of wrap it up with the email marketing piece. Podcasts are hot right now, but everyone wants to do one. What are, how do you start your own podcast and what are a few tips people should know?
21:12 CM: Yeah. So with podcasts, the process is a lot easier than you might think. There are hundreds, maybe not hundreds, but there are a handful of free podcast, kind of hosting companies, or ones where it just costs under $10 per month to sign up for it. We use Podbean. There are a bunch of other ones. With Podbean, we also can hook it up to iTunes. So our podcast is on iTunes. And it’s something that, as long as you’re being consistent, it just provides that extra little piece of personality behind your organization. So, it’s a great place to take the content that you’re sharing in those videos and turn it into a podcast episode.
22:00 CM: It’s also a great way to interview people. So let’s say, you have 10 physicians on staff, go through and interview each of them on anything from kind of giving a little bit of a personal background to who’s in your practice through to their specialities. If you’re an health and wellness coach, reach out to other health and wellness coaches who might have a slightly different perspective and having this podcast and being the interviewer automatically positions you as an expert and also gives you a great ideas for what to do for your own practice if you ever are stuck finding clients, let’s say, or with… Maybe one regimen isn’t working for a client, you always… It always works.
22:45 CM: So tap into the knowledge of the people that you’re interviewing, and see what else they recommend, any other solutions that they recommend kind of turning to. So it’s a really fun, easy way just to have a different piece of media that you can share on your website, and then it also provides a great basis for blog posts. So, [chuckle] you do the podcast episode, you record it for YouTube, you upload it to Podbean or wherever, to iTunes, so then you can share that, you can share the video and then you’d make a transcription of it using one of the many softwares that are available online and you have a full blog post kind of without doing any work that then goes on your website, helps with that search engine optimization and provides a different type of content to share online as well. So podcasts are hot, they’re one of… It’s one of the growing, quickest growing avenues online for marketing your business and practice. So I say jump on the bandwagon, give it a shot.
23:55 AI: Exactly, and then once you have your blogs and your podcast, then that kinda comes into that email marketing piece. And email marketing kinda plays two roles in your digital marketing because you’re gonna have, whether you have weekly updates. We do a weekly digital marketing email or a monthly newsletter and so I’ll talk a little bit about those monthly newsletters and weekly emails, and then, Caitlin’s gonna talk a little bit about how that email marketing plays a role in your lead generation with the automation piece. So when you have and again, everything comes down to consistency. So when you are creating all this content, you can kind of see how it’s this little spider web and how everything connects, but your website is your hub of where everything lands and so, your whole goal is to have everyone, have all these resources back to your website. So email marketing, whether these are patients, people you’ve met at events, people that signed up for your lead generation, you wanna make sure that now you are communicating with them, whether that is weekly, bi-weekly or monthly, it doesn’t matter, as long as you pick what you’re gonna do and commit to it.
25:09 AI: So the worst is you get an email. I signed up for something, I’m so excited. I get that intro email, I love it and then I’m like, “I haven’t heard anything from them. What’s going on?” So making sure that you have that plan and you know what they’re talking about. So again, your newsletters are gonna be more content that’s just for them. So again, this can be a video that’s maybe just an FAQ video. Asking people to join your Facebook group, giving them tips, maybe it’s finding other articles of resources that you have approved that you want to send out to your audience. So, really, it’s tips giving a lot of value, that’s where people… You’re gonna keep them reading. And then at the end you would have your links to your blogs, you would have your links to your social media, but really come up with original content for your newsletter. So Caitlin, how does email marketing play a role with lead generation?
26:07 CM: Yeah, absolutely. So with lead generation, and as Amber just mentioned, somebody is really excited. They just signed up for whatever resource or free consultation that you decided to offer as that content upgrade, and now you need to make sure they know who your organization is and that they… So, know, like and trust you. And so, email marketing and creating automated email campaigns for that first two weeks of your relationship with this new prospect is really important. And so, we recommend not only having that weekly or monthly newsletter, but also having an automated email campaign that every new subscriber’s signed up to. And so with this, you’re trying to be educational, you’re trying to provide even more content that’s gonna benefit this prospect. And then, over time throughout those first two weeks, you can introduce some of your services, you can have a video in there, interviewing one of your physicians or the person that this individual might see.
27:19 CM: And your goal really is to get them to trust you enough, to want to sign up for one of your paid services, or come on and schedule that initial meeting with you. Because, just because somebody signed up for the email list doesn’t mean that they’re necessarily ready to take that next step. So having this email marketing is something that’s really easy to create and have play in the background, and continue building that trust so that you don’t have to sit there and email or call every single new sign up. So, it really helps with getting people to know, like, and trust your brand.
27:55 AI: Yeah, I love it. So as we said, over the past following weeks… Or upcoming weeks, we are gonna be going into more detailed tips and tricks on each one of these points, so you have a better understanding of how it can work for your business and why it’s so important to your digital marketing strategy, because really, it seems like a lot, but they all flow together. So you can’t just do one piece without doing another piece, so we’re gonna show you why and how to do each of these. Until next time, we will see you guys later, if you have any questions, comments, please let us know and we look forward to chatting with you on our next podcast.
https://socialspeaknetwork.com/wp-content/uploads/2019/07/Podcast-Youtube-Image-amber-and-caitlin-1.png7201280Caitlin McDonaldhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngCaitlin McDonald2019-07-24 17:22:552019-09-06 13:36:19How to Market Health Care Services Plus the Top 10 Tips for Digital Marketing in Health Care
From the moment a patient seeks medical care for an injury or makes an appointment with their family doctor to determine the cause of their recent symptoms, the patient has begun a journey during which multiple people may be involved.
Hospitals, physicians, nurses, and other providers, may all be, at one point or another, involved in this patient journey.
When we start to think of the “Patient Journey” we need to think of these things:
What they are going through?
What are their pain points before they get to you?
What are they experiencing and struggling with?
By identifying these things this helps you as a business owner be able to provide the right resources they are looking for.
In today’s healthcare landscape, consumers have more options, choices, and resources when it comes to the direction of their own care. This ecosystem shift slab that the patient transportation is not a linear one, but rather a multi-stage clause with many different channels and touch points along with the media (much like a tree with dozens of different branches).
A few stages of the “Patient Journey” –
Awareness: Self-assessment of barrier and symptoms, leading to online research and education, consequence problem on social media, etc. This is the start id their journey, they have recognized that something is not right with their body, or how they feel. Most people will become aware of their issue and then start the research process.
This is where they will spend hours online on different tools like Google, Pinterest, Facebook, WedMd, etc. to try to identify what they are going through.
Help: At this point, the patient understands they need help with their symptoms and are looking for the correct place to go. This is where your resource marketing comes into handy because you have been building a rapport with your patients, they trust you and know you are the right person to start with.
Care: This piece is where the “know, like, trust” factor comes in. When a patient chooses you to be their caretaker and help them with their issues or symptoms this is a really big deal. most people just think I am a doctor and this is what I am supposed to do, but you are doing so much more. You are becoming a large resource mentally, physically, and emotionally.
Treatment: You may be on the journey with these patients for a while, or just a couple visits. It’s important to take note of their treatment so you can use that data to help other patients like them. Treatment can be anything from home remedies, physical therapy, chemo, counseling, whether it be large or small treatment it will be a world of difference to your patient if they are no longer in pain.
Behavioral/Lifestyle Change: Changes to reduce readmissions and promote proactive health. How has your care and treatment helped them to live a better life? This piece right here is the end goal, this is what people are looking for.
Do they want to be able to walk with ease again?
Be able to live to see their family grow?
Be able to overcome their fears?
Whatever that lifestyle is for them that they will be able to achieve when they are doing work with you and your practice is the first step to your digital marketing. They are wanting something better in their life, they became aware of their problem, sought help, got treatment, and now ready to live their life again.
Ongoing Care/Proactive Health: What is the call-to-action? Do they need to come for follow-up appointments, exercises at home, home remedies, physical therapy, etc.? What do they need to do to continue their lifestyle and be proactive from here on out?
It’s important for the patient to understand their journey and continue to improve.
WHAT IS PATIENT JOURNEY MAPPING?
Patient route mapping in the healthcare industry is a data-driven, patient-centric approach to planning marketing activity, communications, and (to some degree) even delivery care. It’s a way to gather the facts, discover the anticipation of your patient, and then line-up that information to deliver an exemplary healthcare experience.
What testament a patient excerpt map do for you?
In short, patient section maps give you a clear guide for how to improve retention and acquisition through customer satisfaction. Exceeding patient expectation benefits your saps relation convenience twofold:
It increases retention rates through patient satisfaction
It increases new patient acquisition through evangelism
Word of mouth is still, and most likely always will be the best form of marketing, but if you can really connect with your patient’s on a much deeper level and be able to provide information, be a resource for them and their family. This allows you to take your digital marketing to the next level and reach more people.
Conclusion
Active listening and putting systems in place is key! You will always want a steady flow of patient’s, and as their lives change maybe they move or find a different doctor or maybe your services are no longer needed, it’s important to keep that pipeline full with new and potential patient’s that need your services.
Digital marketing is a great way to connect with a potential patient’s in your community and be more than just a provider, but a resource. Once people feel they can trust your practice and get their questions answered, that’s when the magic happens. They start talking about you online and referring you more and more.
A few things to do when you get a new patient:
Collect their email address – don’t just leave this in your system and not do anything with it, add it to your CRM like MailChimp, InfusionSoft, SalesForce, MyEmma, Constant Contact, etc. an email software so you can send them monthly newsletters with valuable information.
Ask them to like you on Facebook or Instagram
Invite them to leave a positive review on Google and/or Facebook once they are satisfied with their treatment
Then have a strong social media presence to continue to stay top of mind
Remember, you are an important piece of your patient’s journey!
https://socialspeaknetwork.com/wp-content/uploads/2019/06/Copy-of-www.SocialSpeakNetwork.com_.png800800Amber Irwinhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngAmber Irwin2019-06-19 09:00:092019-06-18 18:23:06Understanding your patient's journey and How to market to them online
This week I had the pleasure of interviewing RodThomas is a Director of Regional Sales for Scorpion Healthcare, an award-winning digital marketing partner that has helped more than 250 hospitals and healthcare providers improve their digital presence and achieve their business goals.
Rod has consulted on digital strategy for healthcare organizations of varying sizes and services – including individual provider practices, private orthopedic groups, addiction treatment centers, small rural hospitals and major health systems. He is a graduate of Northwestern University and lives in the Chicago area with his wife and two amazing children.
In this interview with Rod, we focused on tracking marketing efforts, sticking to a digital strategy, and making sure your business goals, and patient empathy, stay at the forefront of digital marketing efforts for the healthcare industry. We covered:
How Inbound Marketing, Web design, and traditional marketing work for healthcare brands.
Current trends or wellness practices with digital marketing in 2019.
Why you shouldn’t just track Cost Per Click and Impressions with your digital marketing campaigns.
The top 3 things that a healthcare center should be doing online to see a return from their SEM efforts.
The top strategy that should be followed, but often marketing teams get wrong.
Learn more about how to use Digital Marketing for your Healthcare center.
Biggest Takeaway from Podcast
One of the biggest takeaways I have from today’s podcast is the role that empathy has in your digital marketing. It is so important to be empathetic and everything that you do online, you need to connect with a customer, with a client, with a patient who is going through a difficult health choice.
Now, maybe the health choice seeing simple for you, potentially, you’re a dentist, and somebody needs to come in for a routine cleaning. This could be somebody who is absolutely terrified and has had negative experiences with every dentist that they’ve worked with up until stepping in your door and sitting down in your seat.
So you need to understand as we’ve talked about in multiple episodes that customer journey.
What is their patient journey as they’re going from recognizing that they might have a problem to finding a solution, to actually calling up and scheduling appointments, and how can we be empathetic to them in their situation, every step of the way?
Yes, the main goal of digital marketing and online marketing is to increase your bottom line revenue, but in order to do that, you need to make sure that your story and your marketing and messaging is empathetic to the customers who are out there.
Watch the Digital Marketing Interview with Scorpion Healthcare
Listen to the Digital Marketing Podcast
Podcast Interview Transcript
Hello and welcome to the newest episode of The Social speak Network podcast. I’m Caitlin McDonald and I am so excited to have Rod Thomas on our show today. Rod Thomas is a Director of Regional Sales for Scorpion Healthcare, an award-winning digital marketing partner that has helped more than 250 hospitals and health care providers improve their digital presence, and achieve their business goals.
Rod has consulted on digital strategy for health care organizations of varying size and services including individual provider practices private orthopedic groups addiction treatment centers, small rural hospitals and major health systems.
Rod is a graduate of Northwestern University and lives in the Chicago area with his wife and two amazing children.
Caitlin McDonald: I’m so excited to have Rod on the show today, let’s give him a warm welcome. Welcome Rod, thank you so much for being on the show today.
Rod Thomas: It is a pleasure to be here. Thank you for asking me.
CM: To kick things off, tell us a little bit about your background in digital marketing.
RT: Well, I’ve been at Scorpion for over two years now and that’s really where I got my start in digital marketing. I’ve been solely focused on health care digital marketing in those two years. I entered into the space as a corporate employee and I’ve worked over that time, I’ve worked with a lot of different organizations. I’ve worked with rural hospitals, critical access hospitals. They have a unique set of circumstances, unique challenges, all the way up to large multi-hospital systems, which is another game.
I provided digital marketing for addiction treatment centers and individual doctor practices or larger physician groups. So it’s within healthcare, but even within healthcare, even though it seems like a very specific vertical, there are a lot of different the groups, business goals, and challenges that each group of faces on a regular basis.
I’ve enjoyed learning about all of those different aspects of those groups and helping them figure out what you can do online to make connections with your community because it’s all very different.
CM: That’s right, some of the messaging that you have with all of these different types of practices has to be very different. Someone dealing with addiction is going to be very different than the customer lifetime journey of somebody who needs a knee replacement. So it’s really how do you speak to both of those?
RT: Even within hospitals, I mean you have a critical access hospital and a primary objective of theirs is just to keep their market from feeling like they have to go to a big city to get a higher level of care. They often have fewer resources than the other hospital, the urban hospital, so that’s their focus.
But if you look at urban hospitals, they have competitors down the street. They are competing against all the other organizations that serve that market.
Even those two comparisons of rural hospital trying to just maintain its market versus a larger hospital in the city that’s trying to elbow its way up with the competitors, that has down the street, shows how different your digital marketing goals need to be.
CM: So Rod your business is really a one-stop solution for technology and marketing. How does this differ from a typical approach to digital marketing?
RT: Well, I don’t know that there is a typical approach. There are so many companies out there that do digital marketing; they’re not a lot of barriers to entry into the place into the space.
You can build a website and basically say, “I’ve got experience managing Google AdWords and Facebook and Facebook campaigns.” And you’re off to the races. So there are, there’s a lot of competition out there.
I think you’ve got people who build websites, on certain platforms or whether it’s an open source or proprietary platform. Then there are other agencies like us that do digital marketing. You’ve also got agencies that are more broad-based agencies that do everything from print to TV and film, branding of all of your entire marketing service line and channels.
I’d say what sets Scorpion apart is our specialization in digital marketing combined with our history and the technology platform that we’ve built.
We’ve been in the business for 18 years – that’s a pretty substantial history, and we’ve invested over that time in our platform and our systems. We are really pushing the boundaries of what’s possible and being able to drive efficiencies with that system. Having a platform where you have the website, you have your landing pages, you’re able to track and have transparency on all of those entry points into the system, so to speak. So that if, not to get too into the weeds here, but if somebody clicks on an ad, and they look at the landing page, but they don’t convert, for example they’re not making a phone call, or filling out a form, but later they come back to your website. If it’s on our system, we actually can see them, we’ve noted them, and can narrow it down to, “He clicked on the ad,” we realized when he comes back he’s not necessarily an organic lead. He is someone who actually saw an ad, they just didn’t convert until later.
But that platform, it has a lot of intricacy built into it that gives us a big advantage in the space.
CM: Awesome, and I’m assuming you’re going to come back to talk about that a little bit more when we talk about Scorpion, but let’s keep going with these digital marketing questions. So what current trends are you seeing for health centers with digital marketing in 2019?
RT: Well, healthcare tends to continue to be slow to adapt.
I’m going to give healthcare a bit of a pass on one end because health care is just different. It’s not the same as shopping at Amazon, or Target, or Best Buy Online. You’re dealing with HIPAA issues, you’re dealing with personal or private, personal health information. So there are different obstacles in healthcare to do this responsibly.
But that being said, healthcare is just not been as advanced in terms of addressing the opportunity to connect with their community online.
And when they do make an aggressive move they often just get it wrong. So that’s a trend, that’s one trend.
The other trend I would say just in terms of digital marketing in general is video.
Video is king. That type of content is really great. People respond very differently and have a closer connection with video. We’re just seeing a lot of that’s paying dividends down the road.
If you’re investing in that video and having that open to using it, that’s a huge strength.
Utilize video to help your healthcare practice stand apart online
CM: Are there any tactics that were expected to perform well or had a lot of hype, but failed to take hold or deliver the results that they want to in 2018?
RT: I don’t know that there are tactics. I think we’re often monitoring the platforms that are in popping up online like Snapchat for example, or both which maybe not to me, people know about, but those types of platforms that are all of a sudden held up as the next opportunity to connect and they don’t really take shape or don’t take hold the way that would you anticipate. And I think that comes back to a very key component, which is understand that we can’t control consumer behavior.
CM: Yes, That’s key. We can’t force people to interact on Snapchat in a way that they’re not doing naturally.
RT: Twitter is the same. You can’t force Twitter to be a platform that it’s not. And so what we have to learn to do is just be respond to what consumers to the consumer behavior that we’re tracking online and getting a message that’s going to resonate with the right person at the right time, on the right platform.
CM: I think that that’s a really interesting point. You always want to pay attention to what the data says, but you also need to pay attention to the messaging that you’re actually putting out there and if it aligns with the actions that people are used to taking on that specific social media network.
RT: You can’t just throw it out saying, “No, this is never going to work.” Find a way, if you really want to make it work, find a way to make that messaging really stick with the people who are on that network, it and find a way that you can connect with them.
The message may be on point, but it just may be the delivery system that’s wrong.
CM: So what are the top three things that a health care center should be doing online to see a return from their digital marketing efforts?
RT: Well, first of all, you have to get your economics right you have to tie what you’re doing to your business goals and we tend to get squarely on this, we… So these are business issues. You have to consider what the lifetime value of a patient is. What does that revenue look like that you’re going to generate from a patient and what is the cost of acquiring a patient?
There is a mission to healthcare, and we hate kind of talking about the economics of it, but if you’re not taking care of the economics of it, you’re going to be out of business.
So say if you’re spending more than you’re taking in, you won’t be able to serve that mission.
And so I often kind of frame this in terms of… “Look, if you take care of these business issues, you’re going to improve more business, but you’re also going to improve the health outcomes of the people in your community because you’re going to be connecting with the people who need your service, quicker, getting them help earlier, hopefully and getting them back to their life healthier and with better health outcomes.” I went off the tangent here, but I get your economics right.
The second thing I would say is, develop a strategy and stick with it.
People often are saying… “Well, I tried it for a while, I’ll try it for a month and didn’t see anything,” but that’s not adequate.
Develop a digital marketing strategy and stick with it for your healthcare organization
If you’re trying to dip your toes in and out and trying to really make a lot of adjustments and try this and then try that and try to just pull levers to see which one’s going to work, you’re not going to see the return.
Be thoughtful about developing a strategy, and then put it on the field, so to speak, and watch it. You’re not going to get it right, right away, so it’s going to require some adjustments. Don’t give up on that.
And then the third thing I would say is that you have to track everything with digital marketing.
Digital marketing is not like putting an ad in a newspaper, in the old days, or even putting a billboard. With digital marketing, you can tie consumer behavior to a marketing campaign.
How many patients are we getting in the door off of this marketing campaign?
With this, you know what’s working.
In Healthcare Marketing Look Beyond Cost Per Click
This goes beyond the number of impressions or just to cost per click. If you just know the cost per click and you’re monitoring your results based on the cost per click, then you’re monitoring the wrong thing because that’s not tied to revenue.
Track Marketing Metrics Related to Revenue
You could waste tons of money just trying to get to the low cost per click, because it’s just somebody clicking your ad, but that doesn’t necessarily mean that’s the right person.
So really making sure you’re tracking the back end, to say, “How are we doing in terms of generating patients in revenue with this digital marketing campaign investment?”
CM: And I like how Scorpion, with your own system, you have a way to track it, it not only if somebody became a patient or a lead that first time that they click the ad but also if they came back a week later, a month later after they’ve already seen the ad, and they come back to your website, to then book an appointment. I think that that’s so powerful because it provides even more information about that cost to acquire a patient will bring that down and really show you the long-term effects of the strategy that you have in place.
RT: Yeah, that data is important and even with that system, it’s difficult, so it’s not perfect, but you’ve got to start somewhere.
There are a lot of different data points. It’s not just somebody clicking on an ad and I shouldn’t say it’s not always… Somebody’s just clicking on an ad calling you. And that’s a conversion. This ad may be a point that they’ve talked to their friends, they’ve looked at reviews. There are a lot of different points online and offline that go into establishing trust, and that’s really what it is, connection and trust with a potential patient but the data is important, even though it’s not perfect, it’s important to make sure that what’s happening if you’re investing that money.
CM: Yeah, absolutely, so what is the top strategy that should be followed, but often, marketing teams get wrong?
RT: The top strategy as opposed to the tactic?
CM: And I want to try making a difference here – you can answer the top tactic as well. I think both are very, very important.
RT: Yeah, I think that’s good because the marketing tactics change. The tactics, as we discussed, even with different practice vs an orthopedic group, the tactics are going to be different if you’re trying to connect with a dad or a guy who’s out to a playing softball on the weekends in in a league, that’s going to be a different tactic to connect with him versus connecting with, say somebody like my father who’s in the ’70s and golf and needs a knee replacement, but he’s not looking for it.
Those are different. So, you’re going to have different tactics for your target market and who you’re speaking to in the marketing strategy.
The top strategy that should be followed but often gets wrong is empathy, it is really empathy.
Focusing on the patient.
We think the technology is the just launching a pay per click campaign, and these tech tools are going to get the job done, but it is important to realize that it is a tool.
So it’s an avenue, it’s a way to connect with someone. It is not the connection. Google, Facebook, YouTube, these are delivery systems. And so effective marketing is not about how much you’re doing, it’s about connecting with the patient putting yourself in their shoes, understanding their fears in the moment, the need that they have at that moment, in time, and then treating them with empathy.
It’s, it’s the first chance you have to serve them as a patient and if you can serve them as a patient before they’ve even picked up the phone or set up an appointment, you’re going a long way to winning them as a patient in your office.
CM: Yes, that is so important. It’s important in any industry, you have to really know your story and those pain points of your consumers or patients. So I love that answer, thank you.
RT: Yeah, yeah, I’ll say one of the things, and something that I hear a lot when I get on a call. So I was like… We need to be doing social media are we are not doing it, we need to do it as a… It’s almost like we have to check it sounds like we have to check that box.
CM: Yes, and it’s like, well, first of all, yes, there’s a great opportunity on social media to connect, but not just to do it to do it if you’re just going to do it and say Hey, Happy 4th of July from you, the doctor group, or Happy Memorial. That’s not that check in the box.
RT: Oh yes, but it’s not really thinking in terms of where you can connect, how you can connect with someone. So that’s the difference. I would kind of specifically differentiate the two.
CM: Yeah, that’s great, that’s great. So your business, Scorpion Healthcare, is to top rank digital marketing agency for Healthcare practices. Can you tell us a little bit more about your company, and the services?
RT: Sure, we’ve been in business for us at 18 years, we actually got our start in the legal industry back in the day, so the scorpion started as a marketing… Marketing agency to help law firms develop the websites get found online through SEO and through the ads to help lawyers connect with potential clients and help them build their client base.
We branched out since then. And we do home services, and we also have done healthcare for over 10 years. Our chief revenue officer and I’m going to paraphrase what he says here, he says, “we’re in the Oh-No verticals.”
In other words, everything was fine. yesterday, something happened in day and all of a sudden… Oh no, I need a lawyer or… Oh no, I need a plumber or… Oh no, I need a doctor.
And so, those moments or people are reaching for their phones now, it’s like, “Oh no, I got a need and I pull out my phone.” So that’s where the connection point is.
So over that time, we’ve developed a… Our own system, I’ve talked about, it’s a platform that is a CMS that holds the website and from the very beginning, when we started developing with SEO. We’re doing SEO services, we’re doing paid ads where on any channel, that’s online any different connecting points. So, primarily we’re taking about Google or Facebook, but that could weigh and programmatic or native advertising and retargeting and go targeting all of those different tactics. We we’re doing listings management, we’re help in a reputation monitoring, we’re doing content marketing. So as much as we can provide in terms of one partner for our clients that will solve as many issues of their digital footprint their online presence as possible, so that they’re not trying to juggle multiple vendors and trying to get everybody to work nice together.
So that’s really as we stick to really being very specific in terms of delivering our technology and our marketing expertise.
That’s our team that knows can talk and understand what business goals a particular company are, and then develop strategies based on those goals, and then help them monitor it and optimize it over time. That’s an important aspect of what we do as regularly checking in, following what’s happening, and making adjustments as we go.
Whether the business objectives are changed or whether the market has changed, if there are market conditions that require a change, that you have to make sure that you’re just not assuming that everything is working now, the way it worked even two months ago.
CM: Yeah, and I mean really a lot of digital marketing and sponsored advertising is at the whim of whoever you’re doing the advertising through. We recently saw a change with how lead optimization campaigns we’re working on Facebook and our testing almost exclusively now using the lead form directly on Facebook, rather than sending someone to a landing page. And how does that conversion rate differ? And that’s something if the platforms never changed, then I would make marketing a little bit easier, but consumers change, the platforms change and everything, so you have to really stay on top of that, right?
RT: The rules change in… So, absolutely it.
And Google’s always makes changes. Facebook so they’re trying to optimize and make sure the… So when they make a change, you’re not going to know this, fact you may not know exactly what the implications are.
CM: Lastly, are there any digital marketing strategies that your team is currently testing that you don’t think many other agencies are implementing for their clients?
I would say this platform that we’re developing on is really unique and so the advances we’re making in terms of machine learning and it’s a form of AI, where the platform itself is tracking conversions and across multiple variables, and adjusting based on those variables.
So in other words, you have industry standards, there’s certain benchmarks in the industry and I throw out I’ve heard typically mobile devices convert at a 20% better than desktop. So let’s just say that is about average, right?
And so then, is going to track that, but it’s also going to not assume that 20% is the standard it’s going to investigate, it’s going to take a look at the specific campaign, the specific industry, the specific market and it maybe in a particular market that that’s actually higher it may actually these campaigns may convert it at like 30% on mobile or less, it could be less.
And our system is what we’re developing the system that’s going to adjust the spend and adjust the budget, based on those variables that are unique to the specific campaign, unique to the specific client. So it’s adjusting geographical targets, it’s adjusting time of day, adjusting device.
It could be keywords, it could even be on the ad to content to… We have constantly been doing AB testing and a lot people do a AB test, but I have a system that is doing it automatically, as opposed to a person coming in and taking a look and having to do that comparison. I think that, I know that that is going to change the game.
Yeah, I for our clients when this system is and we tested it in a lot of different verticals and it’s really effective when you see a machine just kind of making those adjustments and shifting tactics and shifting budgets on the fly based on the actual data that it’s seeing and that’s a very powerful tool that comes from 18 years. It’s not something that someone can put together right right a way.
And being able to bring that to someone like a sole practitioner, a small Orthopedic Group, or other verticals, a couple of guys who are a couple of lawyers, or even a plumbing company being able to bring that type of power to their campaigns – it’s going to change the game for them.
CM: So powerful, so powerful, it’s exciting, it’s exciting to…
RT: I’m excited about our team that is very good at this. We get to… Often, we have meetings where we’re talking about it, learning more about it, and it is exciting to see what they’re doing and how this could really help potential clients at that way.
CM: So is there anything I should have asked but I didn’t?
RT: I mean you could have asked about my golf day but that would have been a, I’ve been Chicago coming out of the winter and my golf game is terrible.
That’s not a good question, no, I don’t think so, I know no this has been great. And I don’t know that there’s a lot of things you could have asked, but it’s been a pleasure talking to you. I really, I get a kick out of figuring these things out with clients and so it’s, it’s always a puzzle because each office is different in each market is different. My day is never the same. It’s always taking somebody where they are, whether they are just starting out, or whether they’re already farther down the road and they’re trying to get better.
CM: Definitely, definitely. Well, thank you so much for taking the time to be on our show and to answer these questions for the interview, I know that you spend some time thinking about what your answers were going to be, so I really appreciate that, and it was very insightful in hearing all of the insights.
It was wonderful having you on the show.
RT: Thank you so much, that was my pleasure, thank you for asking me to join.
CM: So thank you again to Rod for being on our show and talking more about the insights he has with Scorpion. Now, one of the biggest takeaways I have from today’s podcast is the role that empathy has in your digital marketing. It is so important to be empathetic and everything that you do online, you need to connect with a customer, with a client, with a patient who is going through a difficult health choice.
Now, maybe the health choice seeing simple for you, potentially, you’re a dentist, and somebody needs to come in for a routine cleaning. This could be somebody who is absolutely terrified and has had negative experiences with every dentist that they’ve worked with up until stepping in your door and sitting down in your seat.
So you need to understand as we’ve talked about in multiple episodes that customer journey.
What is their patient journey as they’re going from recognizing that they might have a problem to finding a solution, to actually calling up and scheduling appointments, and how can we be empathetic to them in their situation, every step of the way?
Yes, the main goal of digital marketing and online marketing is to increase your bottom line revenue, but in order to do that, you need to make sure that your story and your marketing and messaging is empathetic to the customers who are out there.
So again, my name’s Caitlin McDonald. You’ve been listening to the Social Speak Podcast, please be sure to subscribe on iTunes or Podbean and we look forward to seeing you in the next episode.
https://socialspeaknetwork.com/wp-content/uploads/2019/05/Podcast-Youtube-Image-rod.png7201280Caitlin McDonaldhttps://socialspeaknetwork.com/wp-content/uploads/2018/04/SocialSpeak-Logo.pngCaitlin McDonald2019-05-22 15:07:272019-05-22 15:07:27Engaging Patients and Prospects with Empathy - Interview with Rod Thomas of Scorpion
