How to Maximize Your Social Media Presence During the Pandemic

The unprecedented COVID-19 outbreak has holed up a huge chunk of the global population in their homes. It has created a healthcare crisis alongside an economic crisis. Unfortunately, no one seems to be able to say when the COVID-19 outbreak will end.

With emotions high, it is important now more than ever to put extra thought into what messages you share with your target audience.

Here are 6 ways healthcare providers can maximize their social presence during the COVID-19 crisis.

Educate your audience

Studies suggest that nearly 66% of internet users get their news online, specifically from social media.

Information is powerful and can help save people’s lives, especially during this pandemic.

COVID-19 cases have surged across the globe, so does the number of people searching for information about the virus. People need answers to questions like:

  • What are the symptoms of COVID-19?
  • How will I know when it is time to seek help at a hospital?
  • Should I stay home if the symptoms are minor?
  • Where can I get tested?
  • How do I avoid infecting others?

As a healthcare professional, you have enormous potential to educate your community. Your first step would be to provide answers to combat those concerns. Write a blog or record a video, and then post it on your social media page.

Beyond the fact that it is the right thing to do, sharing valuable, accurate information can help you grow your authority and build your organization’s thought leadership.

Counteract misinformation

Living in the digital world, information is just a mouse-click away. This free information age is a good thing. Unfortunately, false information is rampant, especially on social media. Some people who see them may think what they are reading is actually true, and that could be harmful. Worse, people are sharing “fake news” to their family and friends.

In a step in the right direction, WHO has launched a chatbot on Facebook Messenger to combat COVID-19 misinformation. The WHO Health Alert was developed in an effort to provide instant and accurate information about COVID-19. This movement aims to help people understand the facts related to the disease, protect themselves from COVID-19, and prevent its spread.

Counteract misinformation by sharing factual, accurate information about what is currently known about COVID-19. Another option is to share blog posts from trusted sources such as the CDC and WHO.

Encourage social distancing

Despite the surge of COVID-19 cases across the globe, a lot of people still underestimate the seriousness of the virus.

At this point in time, people’s safety is a top priority. You can use social media to help people understand that this is absolutely serious. Globally, more than 2.25 million people have been diagnosed with the virus, and more than 170,000 have died.

Use your voice to convince people to comply with social distancing, stay at home, and consequently help flatten the curve.

Take every opportunity to engage

With COVID-19 sending people indoors for more hours than they’re used to, many of them are relying on social media to stay in touch with family and friends, consume news, and entertainment.

Your fans and followers are spending more time online than they ever have before, and you want to stay connected to them. Take this opportunity to engage with your audience and deepen your relationship with them.

Social media is a great place to start a conversation, inspire, and spread the good news. Get in front of the camera and talk to your audience. People need hope. They want to see that there is a reason to smile. We all know that it is a difficult time, but you want to continue to uplift and inspire your followers.

By answering questions and concerns, as well as providing updates about patient recoveries and treatment options, you are acting as a resource to those who are anxious and could use some extra help to get through this difficult time.

You still have to comply with HIPAA

There are no dedicated HIPAA social media rules. But as a medical practitioner, you still have to comply with HIPAA regulations.

You must protect the privacy of your patients at all times. That means you should never include information that can be used to identify individual’s patients or their medical records. This includes name, photos, date of birth, medical data, social security number, etc.

Consider telemedicine

Living under lockdown conditions while a pandemic encircles the globe can be difficult. As basic supplies go short and some healthcare professionals get diverted to COVID-19 wards, some patients are struggling to get treatment.

Integrating telemedicine to your practice means being able to see patients who need routine checkups without risking a visit to a medical office. Instead of leaving the house and sitting in a waiting room full of other vulnerable patients, patients can get the care they need at the comfort of their homes.

How to Maximize Your Social Media Presence During the Pandemic

How to Maximize Your Social Media Presence During the PandemicHow to Maximize Your Social Media Presence During the Pandemic

Top 6 Telehealth Software of 2020

Over the last decade, telehealth has gained much traction on a global scale. It is quickly becoming a pillar of modern healthcare and is expected to grow exponentially in the coming years.

Through telehealth, patients are given the option to consult a healthcare provider at the comfort of their home. This translates to happier patients, more revenue for your practice, and improved workflows that save you time. In order to facilitate these virtual visits, you will need an intuitive interface and a secure system.

What is telehealth software?

Telehealth software is the platform used by healthcare providers to provide remote clinical healthcare when they cannot meet in person. Through this software, healthcare becomes more accessible and cost-effective.

Telehealth software is not just a simple tool. Healthcare providers will need a secure portal where they can conduct remote patient examination, collect data, as well as store, share, and analyze confidential medical information and records.

There are literally hundreds of HIPAA-compliant telehealth solutions in the market. Use this as a guide to selecting the best telehealth software for your practice.

Doxy.me – https://doxy.me/

Pricing: Free for limited services

Professional: $35/month

Clinic: $50/month

Doxy.me is safe, simple, and secure platform that lets physicians meet with patients remotely. The cloud-based system can be accessed via any web browser or smarthpones.

Simple, accessible, and free of charge, doxy.me is on a mission to make telemedicine simple and easy for you.

Features include:

  • Free for all to use
  • Business Associate Agreement (BAA) included on all accounts, even the free version
  • High quality audio and video
  • Accessible from anywhere – desktop, laptop, and mobile devices
  • No download required
  • HIPAA, GDPR, PHIPA/PIPEDA & HITECH compliant

Healthie – https://gethealthie.com/

Pricing: Beginnings: $29/month

Small practice: $89/month

Practice Plus: $129/month

Group Practice: $149/month

Organization: Custom

Healthie was built specifically for nutritionists, dieticians, health coaches, and other wellness professionals. It is a web and mobile platform that allows nutrition and wellness professionals run their business and collaborate with their clients. It includes core business features such as scheduling, client education, charting, bills and payments, virtual care and more.

Healthie has all the functionality you need to run and grow your nutrition and wellness business in one software. No more cobbling together different tools.

Features include:

  • Access from any device – laptop, desktop, mobile phones, and tablet PCs
  • Range of customization and white-labeling options
  • Integration resources to fit your specific needs
  • HIPAA and PCI-compliant security
  • Extensive support and resources

Practice Better – https://practicebetter.io/

Pricing: Sprout Plan: Free

Starter Plan: $19

Professional Plan: $49

Plus Plan: $79

Team Plan: $135

Practice Better is a complete, secure cloud-based practice management platform for health and wellness professionals. It is packed with features designed to relieve health and wellness professionals of burdensome adminstrative tasks.

It saves you hours of work, so you can help more reach their health goals. With Practice Better, you can manage your professional recommendations from one secure place.

Features include:

  • Telehealth video chat
  • Record and manage sessions
  • Uncompromising security
  • 24/7 access to files and records
  • Branding and customization
  • Automate tasks and appointment reminders
  • Secure chat and instant alerts

Simple Practice – https://www.simplepractice.com/

Pricing: Essential Plan: $39/ month

Professional Plan: $59

With Simple Practice, you get a secure, fully integrated video solution. Your client communication, notes, calendar, and billing are combined in one system. That means, you’ll have more time seeing your clients, getting paid, and growing your business.

Features include:

  • HIPAA compliant
  • Conduct secure video appointments with your clients
  • Free telehealth resources
  • Automated billing and insurance processing
  • Paperless notes and documentation
  • Share videos, goal tracking, worksheets, and more from your screen
  • Start a video call from anywhere, on any device

Chiron Health – https://chironhealth.com/

Pricing: Independent: $150/month

Enterprise: Need to request quote

Chiron Health is a powerful telehealth software solution that is designed for practices of all sizes.  The system makes it easy to successfully implement a telehealth program in your practice with simple patient features, streamlined workflows, and customized plans. It allows users to schedule appointments with patients based on their availability, updates practitioner calendar.

Chiron Health also offers eligibility checks to verify informed consent documentation and insurance information.

Features include:

  • Streamlined patient workflow
  • HIPAA-compliant
  • Signed BAA for each client
  • Custom patient marketing
  • Patient notifications
  • Co-pay collection

swyMed – http://swymed.com/

Pricing: Not available on the website

swyMed is a patented telehealth software that is designed for community paramedicine programs, emergency response encounters, home and hospital health monitoring.

swyMed’s patented software overcomes traditional connectivity issues. It allows hopitals to use their medical expertise in the ambulance and at the scene of an emergency by delivering reliable, real-time video telemedicine, even in low bandwidth areas.

Features include:

  • Community paramedicine made easy
  • Extend the reach of your hospital
  • Reliable, real-time video telemedicine
  • Connects specialist and patients in live video
  • HIPAA compliant and fully secure
  • Home health solutions

Final thoughts

Considering how much traction telehealth is gaining during the current pandemic, it is important to choose a software that works for your patients and the specialty you practice. The right telehealth software has the power to change the way you provide healthcare for the better.

If you need help finding the right teleheatlh software or you’re interested in integrating telehealth into your practice, please do not hesitate to contact us. We are here to help.

We’d love to offer a free 30-minute consultation call to discuss the ins and outs of implementing a telehealth feature into your practice.

Top 6 Telehealth Software of 2020

Top 6 Telehealth Software of 2020Top 6 Telehealth Software of 2020

5 Things You Can Do to Increase Your Online Marketing at This Time T

Today, I want to talk about five different things you can be doing right now with all this extra time we have on our hands.

Most of us are working from our home offices and trying to move our businesses from an offline to an online service, and that could be a little difficult. We’ve talked a little bit about different things that you can do to help make that transition a little bit easier. And today I just want to give you five more things that you, guys, can be doing at this time to stay top of mind with your patients and keep your marketing going.

Blogs

So, the first thing is the blogs. Usually, blogging is something that gets put on the back burner because we’re so busy. We don’t have the time to sit down and write blogs. Maybe we’re not natural writers, it’s not something we really enjoy doing. And I understand that I am not a natural writer. It’s hard for me to sit down and write a 3000-word blog post. One really cool tool that we have discovered, and we use all the time, is called Scribie. And I’ll put the link below.

This is great because it allows you to do a video recording, just like this, and you can send in the audio file or the video file to Scribie, and they do a transcription of that file. This is a great way because now that video that you did acts as two benefits. You have the video for YouTube, but then you have the content for your blog that’s going to help with your SEOs, so it’s serving dual purposes.

Now, the other thing, if you have an audio file or an audio recording on your phone or different device, then you are able to upload that MP4 file to Scribie as well.

We use Zoom to record the videos, and then we upload the audio file because, with Zoom, it provides you both the video and audio, so that’s perfect. And so I think MP4 is video and MP3 is the audio. So, if you’re just doing an audio recording on your phone, just then upload that MP3 file into Scribie, and it will transcribe your blog. And for fairly reasonable.

Most blog posts are under that $10 mark to transcribe, and then you need to edit them, make sure your grammar is correct, and then you can put them into your blog post and format them with your header tags and your images. This saves a lot of time. This is something that we’ve really been able to focus on, is doing one to two video blogs per week and really making sure that we’re working on that content strategy. That’s number one.

Telehealth

Number two is really considering implementing telehealth. We have recently done a blog on telehealth, and what it is, and how to implement it, but now this is becoming a little bit more of a normal thing. Y

Now that your patients can’t see you face-to-face in your office, telehealth is a great way for them to see you face-to-face via video, whether that is through Zoom or a different tool used for the health care industries. So, really thinking of how can you implement telehealth into your practice to be able to see your patients, continue the business, and make sure that you’re giving them that peace of mind.

Videos

I know you probably are so tired of us saying “videos, videos, videos,” but really right now, your audience, your patients, they’re turning to social media more now than ever, and it’s important that they see your face.

As their health care practitioner in whatever field that is, it’s important that they see you, that they hear you. That gives them peace of mind that things are going to be okay. And I’m not saying that every video you do needs to be around the topics of COVID-19 or whatever is going on, but I would just educate them. Maybe if you’re working with kids, you can do some different cooking, some different recipes that they can try. Since the kids are home, you can give some study tips, maybe some art tips, nutrition tips, things that your audience can find valuable. And that you get creative with your videos.

If your staff is working from home, maybe do a weekly behind the scenes, like “Hey, this is Nurse Becky and this is her dog, Sam,” or whatever it may be. Get creative with your videos, and really allow this time of vulnerability to be there for your patients. You can ask for videos from them, too. Have a contest of the most creative art project or recipe concoction, whatever that may be.

If you’re working with elders, maybe you’re putting out crossword puzzles or word searches, things to keep them active. And that’s where I feel videos are great. They’re building that relationship on a much deeper level.

Ads

People may be wanting to cut costs right now because of that uncertainty, which we understand. One thing that you do not want to cut right now is your marketing.

It’s so important to make sure that you have your Facebook ads running, you have your Google ads running. And maybe you cut back that budget a little bit, but you still are doing business as normal. And especially if you are starting to implement telehealth, that maybe something that you really want to put a little bit of ad spend behind to promote because now you’re able to reach more people and help even more people, rather than just the people in your demographic area or geographical area.

Facebook ad campaigns, you want to make sure you leave them on, that you’re re-marketing people. And that’s something that we can help you with. If you’re confused about how to get that setup or how that works for your practice, we’re more than happy to help you with that, but make sure you have your ads running.

Patient check-ins

Lastly, take this time and do some patient check-ins. Go through your charts. If you haven’t seen anyone in a while, or you have a client that may be a higher risk or you are worried about, just do a simple check-in. Maybe even handwritten notes. I know that sometimes it takes a little bit of extra time even if you put together a newsletter, and you had your patients the newsletter just updating them.

I think it’s really important to build relationships and community right now, and make sure that you are again staying top of mind because that’s what your patients need right now. And so just doing that patient check-in, whether it’s individual… And you may have thousands of patients, so checking in with each of them won’t work. But if you can do a newsletter, where it is individualized to them, and you could say “Go do a video,” but just letting them know that you’re thinking of them and that you’re here for them, and maybe giving them some tips that you can help them, you again maybe introducing the telehealth series and letting them know that that’s an option.

Final thoughts

So, think of your target market and how you can utilize this time in a different way to focus on your marketing and being able to reach more people.  We may have extra time on our hands and most of us are, like I said, working from home.

So If you need help with any of these things, we would love to schedule a consultation with you, head on over to socialspeaknetwork.com, click on FREE consultation, and we will talk to you soon.

 

 

5 Things You Can Do to Increase Your Online Marketing at This Time

5 Things You Can Do to Increase Your Online Marketing at This Time5 Things You Can Do to Increase Your Online Marketing at This Time

What is Telehealth and How It Can Benefit Healthcare Practices

Over the last two decades, our lives have been slowly taken over by technology. From mobile communication to bills payment to food ordering, people are constantly looking for ways to simplify their lives.

Today, patients crave the same type of convenience when it comes to healthcare. They want an easier way to reach their provider and stay engaged in the medical process without exhausting themselves and their time. Healthcare providers, on the other hand, are also struggling to effectively reach patients in rural areas. This is where telehealth comes in.

What is Telehealth?

Telehealth is the use of digital information and communication technology to deliver healthcare, health education, and other health-related services remotely.

Mobile health apps, remote patient monitoring, and live video conferencing are examples of technologies used in telehealth.

Benefits of Telehealth Program

If you’re wondering whether adding telehealth to your practice is worth the time and effort, keep reading. Here are some of the top reasons for adopting telehealth for your practice.

Expand your patient base

Telehealth can overcome barriers to health services caused by the distance between a healthcare provider and a patient. It allows physicians to connect with patients outside of their geographic region.

In today’s healthcare world, convenience is key. Adding telehealth to your practice makes you more accessible to patients and give your practice a competitive advantage over similar practices in your area.

Elderly, working parents, patients from remote areas, and those who are less ambulatory during post-operative recovery can receive the best possible care even when hospitals, clinics, and other healthcare facilities are hundreds of miles away from their home. The convenience it affords can help you retain current patients and attract new ones.

Saves patient’s time and money

Patients in rural areas need to travel for several hours just to reach specialists in urban areas, not to mention the time spent hanging around in the waiting room. The cost of travel, childcare, parking, and taking time from work can easily add up. Some patients would skip treatment entirely due to the burden of excessive travel.

Telehealth is a cost-efficient alternative to in-office visits, especially for patients with a chronic condition that requires frequent appointments. It allows patients to receive care in their own home instead of traveling long distances. That means patients save on time as well as transportation costs and child care.

With telehealth, appointments can be scheduled before or after work or during lunch hours.  No more hanging around in waiting rooms. No need to worry about taking time off from work either.

Stay connected with patients during challenging times

As the number of COVID-19 cases skyrockets across the globe, people are asked to stay at home and maintain social distancing. But for patients with a pre-existing medical condition, doctor’s visits cannot be postponed indefinitely.

Since a telehealth visit can be done form the patient’s home, there is no risk of being exposed to the coronavirus or other pathogens. It keeps patients safe by keeping them out of doctor’s offices and emergency departments.

With the ease and convenience of telehealth, you can see your patients and provide follow-up visits, reinforcing treatment adherence, and offer specialty services during challenging times.

Integrating telehealth into your practice

Patients want the ease and convenience found in telehealth programs. In fact, one study revealed that 80% of patients want access to virtual care. Despite the increasing demand, many doctors are still reluctant to try telehealth in their practice.

Many healthcare providers are worried that telehealth is too complicated and time-consuming to implement in their already busy practices. But the truth is integrating telehealth into your practice doesn’t have to be complicated.

Review laws and policies

States have their own laws around telehealth licensing, consent, and reimbursement. Call your state medical board to determine what laws govern this service.

Make sure you have the right equipment

As mentioned above, telehealth uses telecommunications technology to provide healthcare from a distance. It is likely that you already have a computer, phone, and internet connection.

If you’re using a desktop computer, then you’ll need a webcam and microphone in order to do any sort of video conferencing. HIPAA-compliant software required for privacy and encryption should be installed on your computer or laptop.

Select a platform

Not all telehealth platforms are created equal. That said, it’s important to do your homework before choosing a telehealth platform.

Ease of use, reliability, and affordability are just some of the key factors to consider when selecting a platform. Also, it is vital to ensure that the platform is:

  • Integrated with your EHR solution
  • Secure and HIPAA compliant
  • Equipped with a method for verifying patient eligibility for reimbursement
  • Easy for staff and patients to use

Test it out

Once you have the technology set up, perform some trial runs. You want to make sure that you and the staff are comfortable and properly trained in using the technology. Otherwise, you won’t be able to use it effectively with your patients.

Encourage your staff to log in on the telehealth app and practice accepting and arranging visits. Get comfortable starting and ending calls, inviting others onto the platform, and adjusting audio and video. You can also try it out with a couple of patients and get feedback.

No matter how expensive your equipment or how reliable your software is, it won’t help your patients if your staff does not know how to use it.

Set-up your workflow

To prevent misunderstandings, make sure that all your staff is on the same page. Bring them up to speed and include them in your training and workflow discussions.

Start by asking these questions to ease telehealth into your workflow:

  • When will the visits occur?
  • Who will be involved in scheduling telehealth appointments? Who is responsible for coordinating follow-up care?
  • What information do you need to gather from the patient before a meeting?
  • How will you bill patients?

Market it to patients

Inform potential clients who may benefit from this kind of technology. Let them know that video visits are an option. Be sure to explain the advantages of telehealth and how it works.

You can post articles on your website, put up signage in your office or you can bring it up to patients during in-person visits.

What is Telehealth and How It Can Benefit Healthcare Practices

What is Telehealth and How It Can Benefit Healthcare Practices

What is Telehealth and How It Can Benefit Healthcare Practices

Ty Allen Social Climb Interview

Today we’re going to be joined by Ty Allen, the CEO of SocialClimb. SocialClimb is Ty’s fourth successful business in the marketing and technology space. He is passionate about building systems that actually grow practices and improve patient experiences.

SocialClimb enables thousands of physicians to automatically attract new patients to their practices by building their online social reputations and automatically targeting ideal new patients. Delivering more than one million patient per customer interactions every month, SocialClimb helps practices transform themselves inside and out.

Ty and his wife have five beautiful daughters and live in Alpine, Utah. Ty enjoys golfing, and mountain biking, and we’re so excited for him to be joining us today as he shares insights into how your medical practice can benefit from reputation management, and reviews, and directory listings online.

In this interview we discuss:

  • Why reviews are so important for a medical practice
  • Where reviews should be posted (what directories are most important for healthcare)?
  • How can office administrators solicit reviews?
  • What technology exists for getting reviews?
  • Once you get a review, what should you do?

 Listen to the Medical Marketing Podcast:


Caitlin McDonald: Wonderful, thank you so much, Ty for joining us on our podcast today. To get started, we’d love to learn a little bit more about your story, and SocialClimb’s story.

Ty Allen: Great, thanks, Caitlin, I really appreciate the opportunity to participate in the podcast today, and maybe just to share a little bit about why we started SocialClimb and the reasons we’re so passionate about what we do for practices, is I think a great way to start.

So, my personal story behind this is six years ago, I was involved in an accident wherein I fractured my neck and at C4, and had a spinal cord injury. At the time of the injury, of course, I didn’t know what had really happened in my neck. The ambulance took me to the hospital, and the emergency room doctors did a great job, they quickly diagnosed my issue, and they knew that the fracture was there, and that I also had what is called a central cord syndrome.

And at that level in the neck, I was pretty lucky that I was still able to breathe. But when I first had been injured, I actually felt like I was a quadriplegic and then over the next half an hour, I started getting some sensation back and some functionality back, but I was actually in a lot of pain by the time they got me to the emergency room. So I remember vividly laying on a backboard after the doctors had gotten the diagnosis, and they came to me and said that my case was too complex for the small hospital that I’d been taken to and that I needed to either go to a larger hospital north of me or a larger hospital south of me, and the ER doctor said, “These are the names of the two physicians, spine surgeons, who are on call, one at each of the hospitals. I need you to choose which hospital, therefore which spine surgeon is going to do your surgery. You have five minutes to make that decision.”

And my wife was at the hospital at that time and I remember looking at her and neither of us had any idea how to make that decision. Eventually, we made the decision by asking a few other providers who were very reticent to give us any information, but we had to make a decision so we did. And in my process of rehab, so I had surgery, I went into a rehab process that… I was in the hospital for about a month, and went through inpatient and outpatient rehab and… And I’m doing very well today, in a large part to the great care that I received from a lot of providers

But there were probably eight to 10 decisions I had to make during that process about who would be my occupational therapist, who’d be my physical therapist, what inpatient facility would I have myself go to, what outpatient facilities would I use for rehab, who my rehab doctor would be, and just a lot of decisions that I just, as a consumer of Medical care, I did not have the data to make that decision.

So I realized, while, going through this process that there was a problem, that a lot of these practices and physicians don’t know how to tell their story in a way that consumers of medical care today can use it to find the right provider for them. So that’s where the genesis of SocialClimb came from.

We’re really passionate about helping providers, great providers, tell their story, and attract patients in the way that patients seek to find providers today. And that is the story behind SocialClimb. And again, it’s not a story I always tell every potential customer, or every person I talk to, but it is the reason that I personally am so passionate about what we do.

 

Caitlin McDonaldWhat a powerful story, and thank you for sharing such a personal story about why you started SocialClimb. And as a consumer of healthcare and a marketing agency that helps healthcare practices, we know how important reputation management and reviews are as a way to build trust and really showcase your own medical practice story as a way to bring new patients in the door. Can you talk a little bit about why reviews and reputation management is so important for healthcare centers?

Why are Reviews and Reputation Management so Important for Healthcare Centers?

Ty Allen: Sure, yeah. One of the things that I learned pretty quickly is that I’m not unique in the way that I seek for care, when I wanna buy a product, I take my phone out and do a search. I go to Amazon or Google and I do a search. And I do the same thing for medical care. Today, it’s a great thing that now we have a lot of this data available to us online. But it wasn’t the case even six years ago, a lot of it wasn’t available

So getting a physician or practice’s data online in the right way, so getting the listings, the optimization of those listings, and the reviews from real patients out there is super critical because the next potential patient is simply gonna take their phone out and do a search, they’re gonna ask Google in most cases, “Where can I get help with problem X? Or where can I find a provider that can help me with problem Y?

And if those reviews from patients are not out there, and if those pages are not owned by you as a physician, you are not gonna show up. Even five or six years ago, most practices and physicians thought, “Look, all I gotta do is get a website set up. My website has to be great, it’s gotta be optimized.” And it’s not to say that websites are not still valuable, it’s just that so many patients today do a search, find a physician because of their reputation online, choose that physician, even make the call to the practice straight from that listing, having never gone to the practice’s website. So a website is still valuable. It’s just that there are so many other ways to now tell the story of the practice, and the physician online in ways that patients actually find… Help find your practice.

 

Caitlin McDonald: And then where should these reviews be posted? What types of directories should a medical practice make sure that they are on?

What Directories Should a Medical Practice Use?

Ty Allen: Great, great question. So four years ago, when we first started this, we saw a lot of emphasis on a lot of different platforms, right. You’d hear people say, “There’s 70 different platforms that you should put your listings on and make sure they’re all correct.” And at the time that may have been a bit true. But today it’s coalescing. So we really think that Google is 80% of the value for a practice. Google is the focus. So, Google My Business pages for each doctor and each office location. In fact, if a physician practices in multiple locations, they really should have a Google My Business page in each location where they practice if they’re more than five miles apart, because local search is what’s going on here. When Google does a local search, it’s very first local.

So a great reputation downtown for a physician does not help somebody in the suburbs find that physician, but if that physician works two days a week out in the suburbs, having a strong reputation out there is really important on Google. Now, Google used to kind of be just the judge.

By that I mean you would do a search and Google would say, “Well, HealthGrades ranks this physician this way, and Facebook does this, and Vitals says this, and RateMDs says this, and Facebook says, or Yelp says this.”

And so, that summation of data from all those other areas would pull into the search for Google. We’ve seen a trend over the last few months, or… Sorry, a year, year and a half that Google is now the judge and the jury. So, Google seems to trust its own data on its own listing’s pages for doctors and practices, more than it trusts that third party data. So when a practice has done a good job helping Google understand that it does find work for patients by getting reviews from patients and optimizing pages on Google, then the Google results reflect that.

So we would say Google, number one. Facebook has some really interesting ways, with Facebook… The way that your patients can go on and they don’t necessarily leave reviews in a traditional way, that they are kind of recommendations. Yelp is often important. HealthGrades is very important. So, probably Google, Facebook, HealthGrades, Vitals and Yelp are the top platforms, that we see really having an influence on how patients find physicians.

 

Caitlin McDonaldSo you mentioned Google has become judge and the jury for their own organization of those listings, do you feel as though they take a look at on­site SEO or is it really just looking at your Google My Business listing, seeing if that’s optimized and kind of seeing what reviews you have there?

What Do You Need to Have on Google My Business Listing to Stand Out as a Medical Center?

Ty Allen: Yeah, we see that they do both, actually. So we see that the link from your Google My Business page where you’re connecting basically to a doctor’s profile or to a practice’s profile on the website, if that link goes to a page, that has the same keywords that are in the doctor’s profile and in the doctor’s category on the Google My Business page, we see those pages rank more highly. So it is still very important to have a highly ranking website that you can link to from the Google My Business pages, so that the page, the Google page ranks higher, and if you get those keyword… Kind of that keyword triangle set up correctly, if the category chosen on the Google My Business page, those same keywords from that category on the physician’s profile page on the website, and those keywords also included in the business description on the physician’s Google My Business page, we see a nice synergy there that causes Google My Business pages to rank higher.

 

Caitlin McDonaldOkay, that makes sense. I can see how it all works together there. Now, are you recommending that in addition to having the medical practice have a Google My Business page, that each of the physicians have their own Google My Business page, as well?

Physician Google My Business Listings

Ty Allen: We do recommend that, yes. We’ve seen policy change from Google on that, and we’ve seen it become a really valuable way for a practice to attract patients. Now sometimes a practice doesn’t wanna do that and they wanna just promote their practice as a brand and they don’t really want their physicians to be front and center, and sometimes they’re worried that those physicians will then take that reputation and leave, and it doesn’t strengthen the partnership in the practice, but honestly, it’s more valuable in the search process if a practice will embrace the concept of each of the providers, each of the doctors, we don’t typically recommend this for PAs or nurse practitioners or even PTs, but the doctors themselves, having their own Google My business page, as well as the practice having a Google My Business page, that gives that practice more footprint in the market to attract patients and making those pages highly optimized is also very important.

So when we say that, we believe there are 10 key components on a Google My Business page that really help it rank highly, so when our platform actually sinks a Google page in, it runs a scorecard analysis on each of those components, so the optimization score, and that is completely independent of the number of reviews. We actually see that a page can ranks more highly without any reviews if all the components on a Google My business page are properly configured. Then, of course, you add reviews to that, you add postings, you answer and respond to questions that get posted by patients, you reply to reviews, you do all those great things on a Google My Business page, and it just moves it higher and higher and higher, but the first step is claim a page for each doc in each location, optimize those pages, and then start the process of building a reputation.

 

Caitlin McDonald: Great, so it sounds as though an office administrator has quite a bit of work or they can turn to a service like yours to help them with this. So, what could an office administrator do to make sure that that they are soliciting reviews from patients?

How to Solicit Reviews from Patients

Ty Allen: Yeah, so the basics, and as you said, this can all be done manually. If an administrator has the time, they can go and claim the pages, go through each of the pages and get the pictures, the configuration, the hours, the description, the links to the website, get all of that stuff done, that’s all very doable. You can use Google’s interfaces to do that, to manage these Google My Business pages. And then once you’ve done that, you can say print a little card and hand it out to each of the patients. And on that card it has a link that they could type into their phone or into their computer and click that link and go out and leave a review for the doctor.

All very doable, and something that we highly recommend practices consider doing. Typically what we find is most practice managers or marketing people, or front desk people, and these practices are already overworked. So our approach to this is to automate all of that process. So I’ve already talked through claiming the page, optimizing the page, all those things, but let’s talk about how the best way to get patients to leave feedback.

So we’ve seen groups do everything from putting a computer in the lobby and asking patients to walk up to that computer, log in to their personal accounts on that computer and then leave a review for a doctor, to some groups, even as I said, handing out a card and hoping patients will take the card home and type that long URL in, and then get to a review page. So, most of those things can work, they’re just not as effective as actually sending a message, automated message, via text to each of the patients. So we actually recommend a text message that goes to the patients that has a nice link on it, a picture from the doctor, and an invitation for the patient to easily click the link, leave a review, typically a patient can do that in about 30 seconds.

The beauty of that process versus the other two that I just talked about, is those patients receive that text message or email on their phone typically, and when they click the link to leave feedback on Google or Facebook or one of these platforms they’re typically are already authenticated to Google, maybe they already have the Facebook app on their phone, that it opens into Facebook. So make it so that it’s so easy that they could do it in less than one minute, and then you actually get in a high enough response rate that you can really move the needle on the reputation.

There’s a couple of other problems I would point out when you try to do it more manually, is you hand somebody a card. It’s a complex URL, the chances of them actually doing it go way down, they’re not gonna type that in and go through that process. And if you ask them to do it in your lobby on a computer, they’ve gotta remember their passwords to log in, then you’ve gotta remember to make sure that that thing gets logged out so you’re not sharing personal data, so the next patient who might walk up to it. But then the worst thing about that option is if you’re making those reviews, many of them from the same computer, on the same IP address, the platforms start to throw those away, the review platforms start to ignore those because they know they’re coming from one IP address and they think they’re fraudulent. So, the most efficient thing to do is to get a message to a patient, on their phone that they can easily click and move through the review process as quickly as possible.

 

Caitlin McDonaldNow SocialClimb as a platform, this is exactly what you do. We have some clients who utilize SocialClimb and it is very straightforward, and very easy for patients to leave those reviews. Honestly, within a couple of hours of turning on the packages with you, we have as marketing managers of Google My Business pages, we have seen reviews come in, when prior to that, maybe one per month would come in.

And it really is making that process easy and simple for the patients as they’re leaving the practice, they get that text message notification. It’s top of mind and that ease of use is just right in their face. So it does make it very easy and streamlined to get those reviews.

 

Ty Allen: Well that’s great to hear that it’s worked well for your client like that. We see that with a lot of groups and as you pointed out, previous to making an effort like this, to invite patients, you typically only get one or two reviews, very few a month, and really unfortunately, they’re often the patient who wants to complain. So, what we’re really doing is enabling that silent majority of happy patients who walk away from a cycle of care with a practice, or a physician, who are very happy, right, they’re the happiest of the patients, but they don’t turn around and say thank you.

They don’t think about it, they’re not passionate about saying, “Thank you,” like a person who’s mad is passionate about saying they’re mad. So what we’re really trying to do is get 10%, that’s the goal, 10% of the happy patients, and we’re asking every patient whether they’re happy or not. Let’s talk about that in just a second. But, get 10% of those happy patients to turn around and say thank you by leaving a social media review for that practice or that doctor. And that adds up really fast and really makes a practice look… Or a physician look great online, because they typically are making 99% of their patients extremely happy.

And we ask those questions, when we invite a patient, we do not gate them. We don’t say, “Hey if you’re happy, leave a public review, if you’re unhappy, don’t do anything or leave a private review.” We ask the question per the policy of most of these review platforms to just invite everyone to leave feedback. The reality is most unhappy patients, given a chance, if you’re asking them how their experience was, they’ll actually turn around and wanna tell you without giving you a bad name online.

So, our process is, “Would you please leave feedback at these public review sites?” If they say yes, they’re taken to the public review sites, if they say no, they’re given an opportunity to say something that comes right back to the practice. So that’s the way to appropriately invite patients to leave feedback, and we typically see that great care providers get great reputations online through this process.

 

Caitlin McDonaldNow, one thing that across all industries, by opening up yourself to getting reviews online do is that you are opening yourself to get bad reviews. And one thing that’s always good to do, especially in the medical industry, is to think about what those responses are going to be for those negative reviews as well as positive reviews as commenting back on any review that you get can help show that you are also an active participant, and really care about your patients. Do you have any tips or insights about how to go about formulating those responses to negative reviews specifically?

 

Ty Allen: Yes. So your point is very, very accurate from my opinion. You wanna respond to any and all reviews. Really, we recommend that a practice responds to all the positive reviews, thank those patients. That is a courteous thing to do in normal human interactions. It’s also a very positive thing to do from Google’s perspective. If you’re getting lots of reviews and you’re actually responding to the reviews, you actually then rank higher. Getting a lot of reviews is great but getting a lot of reviews, that you respond to seems to cause your pages to rank even higher. So, our positive reviews, it’s an easy thing. We actually have a suite of replies, both positive and negative, that are built into our platform that are HIPAA compliant, that we recommend that a practice use.

So now let’s talk about negative feedback. So when you do get negative feedback, our suggestion is to think of it in two ways. First off, you wanna get this conversation offline. So you wanna reply in a respectful way that asks the patient to contact you privately so you can have that conversation offline, and you wanna do that so that everyone can see that you’re proactively and quickly responding to negative feedback. So, you don’t wanna wait a month, you don’t even wanna wait a day. If you get a negative review, you wanna reply within minutes to hours, and then you wanna get that conversation offline, and that helps the next patient who comes along that looks at your feedback then understands that sometimes things do happen

Something out of your control can happen but you care as a practice, and so you respond quickly. And then when you get that patient into a service recovery opportunity, which is what we recommend how you think of these, we actually have a process in our platform that makes it easy for you to track what you’ve done there, make notes on it, share it with your team and even build a little process around it, so that everybody in the organization understands what you got feedback on that didn’t work and that kind of socializes within your organization and also shows how many of those have been resolved.

So when the physician looks through all the feedback, positive and negative, that’s come in for them throughout that month or that week, they can see that anything negative has actually been dealt with or is in the process of being dealt with. So you have several different constituents you’re worried about here. Of course, you are worried about the patient, and responding to them, but as an administrator, you also want to make sure that your physician understands what’s going on, the feedback that’s being brought in, and that you’re actually dealing with it, and kind of solving those issues for them.

 

Caitlin McDonaldThat’s such great insights and information there. Ty I see that we are running short on time. Are there any other tips or pieces of advice that you would like to give to our listeners today?

 

Ty Allen: Yeah, actually there is. So we’ve spent this time, it’s been great talking about the importance of building a practice or a physician’s ratings and reviews, and how that can then help them be found more easily online, and that that data is clear. We have thousands of physicians using our platform who see a significant uptick in their visibility and inbound calls and clicks. But to me, the most exciting thing is once a physician or a practice has built a great reputation online, there’s now a new emerging option that lets you take that reputation and easily leverage it to target more specifically, the patient types that you want in the areas where you want them.

That might be a topic of conversation for another podcast at some point, but what I’m really talking about is the ability that Google has recently made available to take a Google My Business page and convert it into an ad that carries that doctor’s great reputation into a targeted ad campaign that can easily be delivered into certain zip codes, or certain cities to go get the patients that a physician wants as they grow their practice.

 

Caitlin McDonaldYes, and that actually would make an excellent future podcast. We truly believe in the Google Ads interface, and their ability to optimize on the different ad sets and utilizing Smart Campaigns to really tie into the the Google My Business listing. So I would love to tap into your insights and your mind on that as well, and to hear how SocialClimb is able to utilize Google Ads campaigns as a way to further reach the right people online. I think that that’s very powerful for medical practices, and again, it shows how you can get all of these different tools working together to reach new patients and get new patients in the door.

 

Ty Allen: Yeah, awesome, let’s find a time to have that discussion at another time. I really appreciate the opportunity to have been here today, though.

 

Caitlin McDonaldWonderful, well, Ty, you have shared such great insight talking about why it’s important to be on different directories and solicit reviews, what tools and technologies are out there, as well as what to do once you do get a positive and a negative review. So we really appreciate your time today. Listeners, if you are interested in learning how SocialClimb can benefit your practice, head on over to their website, SocialClimb.com. Ty, you have social media sites as well so I’m sure they can jump on over to Facebook to learn more about your business and the great work that you’re doing.

 

Ty Allen: Great, thank you.

 

Caitlin McDonald: Wonderful thank you so much!

 

Ty Allen Social Climb Interview

 

 

Ty Allen Social Climb Interview

Ty Allen Social Climb Interview

Five Social Media Post Ideas for the Healthcare Industry

In this video, we talk about how to keep that brand consistency on all platforms within your digital marketing strategy and what makes engaging social media content.
We understand that it can be difficult to figure out what to post about on social media and what your audience is looking for. We share 5 types of content you can create to build brand awareness and relationships with your patients.

Today, we’re talking about brand consistency and what type of social media content you should be posting.

Brand consistency and what type of social media content you should be posting

So let’s take a step back real quick, and let’s look at your digital marketing as a whole. Now, we’ve been talking a lot about video marketing, creating that content strategy, how to use Canvas for your images, how to use Instagram and Pinterest.

We cover a lot of topics, and being able to implement all of those is a lot. So looking at your digital marketing as a whole, so you have your blogging, you have your social media, you have your email marketing, you have your ad campaigns for Facebook and Google, you have your email marketing, you have your lead pages that go into your ad campaign, so you have all of these components, plus your website. So you have all these components that are tied in to your digital marketing strategy. And it’s not being a jack-of-all-trades, master of none; it’s becoming a master of all and being able to show that brand consistency on every single platform.

So as you are looking at when you write your blog post, the image that you create for your blog post should have the same thought and color scheme as the thumbnail image for your YouTube video, as the social media posts that are tying in to that blog or just all of your social media content. Everything should have the same look and feel. And this doesn’t mean using the same theme in Canvas for every single image, but it means having your brand identity. So looking at what are those brand fonts, what are those brand colors, what types of images are you wanting to use. This is something that really is a hard thing to overcome, especially in the healthcare industry, is using stock photos versus real photos. And if you are using photos from your center, from your patients, you need to make sure that you have the HIPAA-compliant form signed that they are okay with you using their photo, and that they’re okay with you using it on social media. They may just want to do a written testimonial, and they don’t want to have their image up. Some of them may not mind at all; some of them may say, “Okay, just get the side view,” so really making sure that it’s okay with your patients to use those photos and okay with your staff.

So, I think that, and we’ll get into this on the social media side, of what type of posts, but really showing that personality of your practice is really important. So using original photos, that is key, so that creates the brand consistency. And so, that leads me into what types of posts should you be putting up there for social media.

Here’s some two interesting facts:

That means your audience are looking at what you’re talking about, how often you’re talking about it, if it’s helping them, if they find it valuable, and that it’s a huge deciding factor for them if they’re going to call your clinic and come into your practice for treatment.

So, again, this kind of shows people will do business with people they know, like, and trust, and if they feel that they already have this relationship with the doctor and the staff, it makes it so much easier to build that relationship and that relationship loyalty. So I found that really interesting, how high those numbers were.

So let’s dive into the five social media post ideas for the healthcare industry.

 

Cause marketing

This is huge! You’re in the healthcare industry. You have to have a purpose behind what you do. Let’s say you’re a pediatrician, and your practice is, you see a lot of kids with type 1 diabetes. So maybe you partner up with Diabetes Association and you work with them on how to help kids with type 1 diabetes or type 2 diabetes.

Maybe you are an OB/GYN and your cause is to help premature babies, so you have a fund, you partner with somebody. So really showing that your office is more than just caring for your patients, you guys have a greater cause, you guys are supporting something.

Collaboration

So if you guys partner with a non-profit and maybe you donate services to them or you guys do community events together or a certain percentage of your proceeds goes back to that non-profit or however that works, but that cause marketing and collaboration is a really big piece of your social media strategy.

This shows your audience and your patients that you’re more than just a doctor, you’re more than just, “Okay, take this, do this, you’re fine.” You really care about the greater good. And I think that that’s really important to do.

Brand awareness

It’s important to showcase what you do as a practice. This can be the different services that you offer, maybe a service that’s not very popular. Maybe if you’re a pediatrician, you can also say, “Oh, did you know we do a kids’ cooking class,” or something like that, but that brand awareness, showing behind the scenes and highlighting the staff.

Again, being able to show your practice’s personality, that brand consistency, that personality behind the name, is really… That’s what people are going to connect with, and that’s what your audience will see.

Highlight a staff member every week with something that they love to do. Maybe they are an avid marathon runner. Showcase them running a marathon and also tag that marathon. That’s that collaboration piece as well. So, with thinking outside the box and highlighting a doctor, highlighting a nurse, that’s creating that brand, that shows that you are real. So that is three. Number three is brand awareness.

Education

This really should be the first one, because education is the most important piece. You really want to provide that valuable content to your audienc. Really, that’s what’s going to attract them to you in the first place – if you’re providing that valuable content that they feel, “Oh, wow, I didn’t know that. Oh, that’s awesome.”

Depending on your industry, this could be as simple as, you know, flu season. What’s going on in the news with the flu season? The corona virus is a topic of all conversations right now, and it’s important if you are a pediatrician or if you are a head of a senior retirement living, how do they stay safe from this? Washing hands, antibacterial cream. How can you educate them and give them peace of mind, whether this is if you’re working, again, with people that have diabetes, providing easy recipes that are made for diabetics, maybe it’s helping them with different types of the bands for their legs or the different socks or the different lotions, things that they are already searching for.

As a healthcare provider, you already know these things. So write that content that can help them. What are they searching for, and being able to educate them on that. This can be healthy lifestyle. This is another curated content, so sharing articles from other sources. So, this could be from the CDC website, this can be from Mayo Clinic, this can be from Allrecipes for diabetic… Diabetic recipes. So there’s a lot of different options you have for curated content.

Curated content just means sharing something that’s not from you, that’s not original. You’re sharing it from another source, and this is huge. Facebook really likes when you do curate a content and you’re sharing posts. That gives you kudos on Facebook.

Videos

We just did a blog on why you need to implement video marketing into your strategy. And videos can be time-consuming.

If you have a laptop, if you have an iPhone, you can record on those devices. If you have an older laptop, sometimes the quality isn’t that clear, but there’s options available, you can go on to Amazon. We just ordered cameras for one of our clients. I think they were maybe $45-$60-ish, just a camcorder or a computer camera that fits on here. The picture is very clear, microphone’s clear. Take the time to do your homework to see if the quality of your computer or your phone will work, the more authentic you are.

You don’t need to have a staged space, but these can be as simple as interviewing your doctors, having a nurse practitioner or even the front desk staff. Do one interview per month and asking questions to the doctor. This can be an FAQ.

So, you guys can compile questions every week of what your patients have been asking you, and put into, “Okay, this is our Friday FAQ, these are the questions that been coming in this week. We want to make sure we get them answered for you.”

You can have a little box on the front counter that says “Questions,” and you can start building that, again, that brand awareness of, “Every Friday, our doctor is going to answer at least five of these questions.” It doesn’t have to be a long video, but that content can then be turned into a video for YouTube, a video for social media. You can even use a transcription service and have that content put together in a blog for you.

So, those videos serve a lot of different purposes, and video marketing is huge. People want to see who you are, what your values are, and it’s important to highlight that staff, even if it is the front desk. They do a lot at that front desk, they see a lot of patients, they hear a lot of feedback. So, let them answer a couple of questions or give a couple of tips.

This education, the hand-washing tips. You can do a quick video on how to wash your hands, and what’s the right protocols. So think of your audience. Think of the questions they’re asking, think of the information that they’ll be searching for, and create those videos and that content around them, because at the end of the day, it’s about your patients. It’s about what they are searching for and what information you can provide them.

So if you need help putting the strategy together and executing this, let us know, we are here for you. You can go on to socialspeaknetwork.com and schedule a free 30-minute consultation, and we can walk you through this and give you some insights.

Remember to Subscribe to Our Podcast Here

Five Social Media Post Ideas for the Healthcare Industry

Five Social Media Post Ideas for the Healthcare IndustryFive Social Media Post Ideas for the Healthcare Industry

5 Reasons Why Healthcare Professionals Should Embrace Video Marketing

Video isn’t usually the first thing that professionals turn to when creating content for their marketing campaign. After all, creating a polished, well-executed video takes forever.

Video may seem like a complicated enterprise at its surface, but it provides a good return on investment. With the popularity of video at an all-time high, it’s not surprising why more and more healthcare professionals are adding video content to their healthcare marketing mix.

Here are 5 reasons why you should be getting on board with video marketing.

Internet users love watching videos

In a world of infinite content, where millions of contents are being published on a daily basis, capturing the attention of your audience is a challenge. If you want to capture the attention of your target audience, then you need to provide them with content they actually want to engage with.

Video is becoming the preferred way of consuming content online. In the fast-paced world, we live in, most people would rather watch a 2-minute video than spend 10 to 15 minutes reading the same information. They communicate more in sight, sound, and feelings than words or images alone. Plus, they deliver messages more effectively in a shorter amount of time.

Video encourages social shares

As visual species, humans find videos more interesting and more engaging than any other type of content out there. People watch a lot of videos and share them with their family and friends.

According to Small Business Trends, social videos generate 1200% more shares than text and images combined. Social sharing is the equivalent of word of mouth. When people share your content, your chances of getting in front of potential patients increases exponentially.

Make sure that your videos are not only interesting and engaging, they should also be evergreen. This way, you can share it across multiple channels more than once and continue reaping the benefits.

Easy to digest format

Let’s face it. Explaining a medical condition and procedure to an average patient is not an easy task. There are a lot of technical jargon, complicated processes, and scary surgical tools.

A video is a great tool for learning. It is easier to consume and understand than a verbal or written explanation. Plus, it gives people a real-life picture of what’s going on. Sharing videos that detail the procedure is a great way to explain how a procedure works. It can also help alleviate a patient’s fear.

You can also use videos to teach patients how to prevent or alleviate a specific concern. For instance, dentists can demonstrate the proper way to use floss. Dermatologists, on the other hand, can share some tips on how to get rid of acne scars or how to layer skincare products.

Search engines love video

You don’t just want to be on Google; you want to be on top of the search engine results page. One way to do this is by incorporating videos to your website.

If there is anyone who loves video more than us, it’s Google. Why? It’s because a greater percentage of people prefer video than text.

Videos can help you rank higher on Google. Studies suggest that websites with high-quality videos are 53 times more likely to appear on the first page of Google than those without any video. By adding videos on both your website and Youtube, your chances of showing up in search engines will increase significantly. If you promote your videos on your social media, your visibility will go through the roof.

If video isn’t a part of your healthcare marketing strategy already, then you’re missing out on an incredibly powerful opportunity to be found by prospective patients.

Videos evoke emotion

Stories make for better marketing because they elicit emotion. But with the infinite content online combined with people’s short attention span, you need to be able to cut through the noise in order to gain traction and capture the attention of your audience. This is where videos come in handy.

Videos are a great tool for storytelling because they elicit strong emotional responses. As physicians, you’re not merely offering your services to the public. Rather, you want them to envision themselves spending more years with their family – healthy and pain-free – after visiting your office.

Personal stories from satisfied patients are one of the best ways to promote your practice. Use visuals and sounds to convey the message you want to share through your story. Remember, storytelling is far more effective than a sales pitch.

Remember to Subscribe to Our Podcast Here

 

5 Reasons Why Healthcare Professionals Should Embrace Video Marketing

5 Reasons Why Healthcare Professionals Should Embrace Video Marketing 5 Reasons Why Healthcare Professionals Should Embrace Video Marketing

Website Development For Medical Clinics

On today’s episode of The Social Speak podcast, we’re going to be talking a little bit about website development and specifically our process for website development for your healthcare clinic.

We specialize in creating websites that capture your brand, your voice, your expertise and best position yourself in your medical practice to be found by prospects. Now, when we build a website, we don’t view it as a one-and-done sort of thing. It’s not a brochure that you print out and then you have thousands of copies to hand out.

Healthcare Website Design and Development

A website is an ever growing and changing, and shifting presence online, where we recommend you are continually adding blogposts, uploading videos, creating resources and interviews to engage your prospects and engage your current patients.

So the reason why I want to do this today, is we just finished up a website for one of our clients and our main contact, the office manager sent over such a fabulous note. She writes, “I am beyond thrilled with how everything has turned out so far, and want to thank you so much for all of the hard work. Prior to starting this project, I heard horror stories from some friends and colleagues who have been in charge of website redesigns and had been dreading the process. You and your team made it so easy on us and we could not be happier with the way things have gone. We really look forward to our continued partnership moving forward.”

So this is just one of the many testimonials that we have from a local clinic who had an old website that frankly, they just weren’t thrilled about. The pages were hard to update, they did not include current information, and it was hard to really adjust the functionality, so that it attracted the right people to their organization.

Listen to the Podcast

 

How we create websites for clients

Now, the process that we follow for creating websites for our clients tries to make it as fun and simple as possible. I got a kick out of designing these websites because really I’m able to visualize what that end goal is.

Analyze your current website

Oftentimes, you start with the website and potentially you just can’t stand the look and feel of it. However if we go into the backend and we look and we see that everything really is set up very strongly for Google and you are getting patients and prospects from the website, we might actually tell you, “You know what, there are better ways to spend your budget rather than doing the website redesign.”

Now, if we look in the back end and things are just as messy as they are on the front end, we’ll let you know and we will help you work through a process that we follow for creating the new websites.

Initial conversation

So the first thing that we do is we have an initial conversation, they’ll be with myself, potentially, my business partner will be on the call as well or one of our account managers, and we ask questions,

  • Do you currently have a website, what are websites you like the look and feel of and what are some that you don’t?

This allows us to see if there are similarities between the ones that you like and the ones that you don’t like so that we can replicate by using your own branding and values and purpose and goals, though with items that you do like compared to the ones that you don’t.

  • What are the top concerns about your current website, what are the top goals for your new website?
  • How will you measure if the site is performing, what is the main call to action?

So new consultations booked, appointments scheduled, email sign ups, increased traffic, things like that, so we can track all of that as well as where they’re coming from.

  • Additional functionality that you’d like to see in your new website

Let us know if there are functionalities you’d like to expand on and carry on from your old website.

  • Questions about your current brand standards

Oftentimes, our clients already do have their branding all set and solidified. They have their logos, their fonts, their colors. However, if you are a newer healthcare clinic or want to go through a complete rebranding of your healthcare clinic, we can definitely help with that as well.

We have a few partners that depending on your niche will make a great fit for that branding side. However, a lot of times our clients come to us, their website is just not performing as it should, they’re all set with their branding, all set with their value selection, things like that and we just take that and move it into the 21st century.

  • What is your target market?

So in order to create a website that attracts this target, we need to understand:

  1. Who they are  so we wanna know who your ideal patient is and understand some of those success stories.
  2. What were they struggling with beforehand and where did they come out the other side, once they were done working with your physicians, your doctors?
  3. What about you, what about your brand? We wanna know the values and the passions of the doctors, as well as the admin, the administration, so that we can really understand how to capture your unique voice through the website.

We have some websites that we work through where we are rewriting all of the copy on the website, and running it through your medical director to make sure it’s all approved, and then we have other clients who write the content, or already have the content written and they just wanna make sure that it’s displayed the best on a new website.

We find that branding and layout and content really have to all work together in order to have a seamless website. It can’t just have images, and then content built separately. You need to pull them together. We also love to talk about the benefits of working with you. So what are some of those most impactful transformations that your clients realize with working with you?

Plan website’s structure

So once we have all of this information and we have our website kick-off call, we get to work. And the first thing that our team does and I am actually going to hold up a workbook, right here.

So, if you’re listening to the podcast, you can kind of visualize this basically, it’s just very rough sketches of what pages could look like. And this one right here, it has a header. It has icons, events, kinda scrolling testimonials. And so what we do is we take elements that we see on other websites that you have noted that you like the look and feel of, and we see how we can then incorporate similar items into your website.

We typically have a page layout for the home page, then another page layout for the top level services pages, so let’s say you have one service page for all of the different… Oh goodness, thinking of too many different industries [chuckle] for all of the different dental care options that you have. So that page would have one layout, however all of the sub-pages, that go into dental cleaning surgeries, cavity extractions, and things like that, would have a different layout. So those are three layouts there, a layout for your contact page and probably a layout for your about page. And so each of these pages, they’re going to have a similar look and feel, however we’ve found by differentiating them by layout a little bit helps to make sure that somebody can move smoothly through the website.

As we’re building the site, we also make sure that we really understand your page hierarchy. So, this means how do all of your pages and services relate to one another? How should Google be ranking them and how can we link between the pages to get that best search engine optimization for you?

Search Engine Optimization

While we’re doing that and putting the content on the pages, we’re doing keyword research. Potentially the wording and the language that you use within your practice isn’t what people are actually looking for on Google.

So we wanna make sure that we are writing for search engines, writing to showcase your expertise and then also writing to best position your practice to be the one that clients and prospects then choose to become a patient.

Web design and content approval

Now this whole process, we like to move through it actually fairly quickly, at least that design element. We recognize that it does take time for content to be approved, messaging to be approved. However, our process is typically a one-month turnaround, for smaller website projects.

Turnaround time

Within the first two weeks, we wanna get you a working design, a working layout that you can poke around and see where we’re going for that look and feel. Typically, at this point, we’ll have that home page, about page, main services page, sub-services page and contact page. If I haven’t said that, contact page, all kind of set, ready to go.

Then, if you already have the content and you have minimal additional functionality, maybe a blog on potentially lead capture form and we utilize Influx MD for most of our healthcare clinic websites. If you need that, again, typically a month, we can get most of the site all set ready to go and then just that approval process might take another month.

So we like to have a website started and completed within that same quarter. If you want additional functionality, such as payment center, maybe a more robust directory listing for your physicians, scheduling tools and things like that, might take a little bit longer.

Integrating Influx MD

If we are integrating Influx MD in there, they do have an onboarding process as well to make sure that we are tapping into the systems and processes that you already have and really bringing those to help your administration through the whole process of that initial scheduling.

Influx MD is a HIPAA compliant form system so that it really taps into your current processes, keeps everything secure and allows us to then, moving forward after the website’s done, move into lead collection for your healthcare clinic. And that’s where our ongoing marketing really ties in with search engine optimization as well as running sponsored advertising, writing blog posts, doing doctor interviews and posting to social media, all of which tie into how people that interact and utilize your website to achieve their goals.

Conclusion

So if you have any questions about how your website currently is working, I’d love to do an audit on your website, so we can talk about what your goals are and see if it’s actually accomplishing them. Or a small tweak might be able to better align your website with what you’re hoping to do.

If we find in that process that a new website is going to be the best course of action, I’ll send over that website onboarding form and we’ll schedule a call from there to really dive into what those goals are and that look and feel that you’re going for that website. So I can’t wait to talk with you about your medical marketing website, and I hope that this has been insightful about some of what that process looks like for working with our team.

If you like this episode, and you want to learn more about healthcare marketing, please subscribe to our podcast, subscribe to our YouTube channel and jump on over to our website to check out the additional blog posts that we have over there.

Website Development For Medical Clinics

 

Website Development For Medical Clinics

Website Development For Medical Clinics

How Patients Find and Select Healthcare Providers and How to Use it to Your Advantage

Not too long ago, patients relied on word-of-mouth referrals from family and friends when looking for a healthcare provider. Others would browse through the Yellow Pages and find a hospital or practice closest to their location. Today, however, the internet has become a major force in patient decisions.

With volumes of information available online, it has empowered prospective patients to find the care they need in the moments that matter most. Patients no longer have to rely on their gut instinct, guesswork or their friend’s advice.

If you want to reach new patients, then you need to know how patients are looking for providers online. Use them to your advantage to convert those searching prospects into patients.

Social media

More than 3.5 billion people are using social media. 54% of them use it to research products, services, and even healthcare providers.

Although word-of-mouth still ranks high as a method for finding healthcare providers, social media largely contributes to how patients choose one. Many prospective patients, millennials in particular, are apt to solicit input through social media. They put a lot of trust in unbiased opinions and recommendations from other patients.

According to a PwC Health Research Institute report, 41% of patients said that social media content impacted their choice of physician or hospital. Always bring value to your patients and give them a reason to follow you. This is one of the best ways to establish a trustworthy reputation for your medical practice on social media. It can be as simple as giving tips on how to stay healthy, reminding patients of essential vaccinations or sharing information about current illnesses.

Patients turn to Google  

The internet is a fantastic source of medical information. When patients do not feel well, they don’t usually think about scheduling an appointment with their doctor. Rather, they would consult Dr. Google first and research their symptoms to learn more about their condition.

Once they have a good understanding of their condition, that’s the only time they would search for a medical practitioner. They would key in keywords such as “cardiologist near me” or “diabetologist in Miami”.

If you want to reach new patients, then you want your page to rank well on Google. That means, your name must land on the on the first page of Google search engine results page. Otherwise, prospective patients won’t find you.

Use SEO to rank higher on Google. Start by dominating long-tail keywords. Research keywords that are relevant to your practice and create content based on that keyword.

Long-tail keywords are easier to rank for as the competition is lower. That means, it will take less time and money to rank compared the big and popular ones.

They read online reviews

Majority of patients would conduct online research even after receiving a recommendation or referral. They want to know what being your patient is like before scheduling an appointment.

88% of patients use online reviews as a step towards finding a new doctor. This helps new patients make a more informed decision about who to choose. They will quickly eliminate providers with poor reviews.

In the age of internet, your reputation is whatever Google says it is. If prospective patients do not find reviews online, they’d think twice about making an appointment. As a healthcare provider, you want to have a positive online brand reputation that earns the trust of patients.

A great way to improve your reputation is to list your practice on doctor review sites such as Zocdoc, WebMD, RateMDs, Vitals, and Healthgrades. These sites that can help you improve your reputation, generate new patient leads, and gain trust.

More positive reviews will ensure that you are listed ahead of competitors in search results and will drive traffic to your website.

Location-based services

Convenience is a key factor in selecting a new doctor. In fact, according to Healthgrade’s data, location is a highly significant consideration when a patient chooses a doctor or a hospital. Majority of them prefer physicians and healthcare providers within their area who can assist them with their needs.

Building your local search presence will help you gain a significant step over the competition. Google My Business is a great tool that can do wonders for your local SEO. It puts your business on the map so potential patients can find you.

It is also a good idea to optimize your website for local search. To boost your local SEO, make sure that you include your location in keyword phrases across your website. Instead of using keywords such as dentist, use dentist in Phoenix.

How Patients Find and Select Healthcare Providers and How to Use it to Your Advantage

 

How Patients Find and Select Healthcare Providers and How to Use it to Your Advantage

 

How Patients Find and Select Healthcare Providers and How to Use it to Your Advantage

How to Use Canva for Your Medical Practice

A question that we get asked a lot by our clients is, how do you create professional looking images for your social media posts and your blogs?

It can get a little pricey if you have a graphic designer that’s creating every single image for your digital marketing strategies. Every social media image, every Pinterest image, every Instagram, every blog. And so, we wanted to talk to you today about a tool that we use for our clients called Canva.

Reasons why you should use Canva

It’s affordable

The one thing I really like about Canva is, it’s really affordable. Now we’re talking about your social media posts and your blogs.

If you are needing images for your website, your branding materials, we highly recommend working with a graphic designer, and a branding expert to really pull in that voice. Once you’ve worked with a branding expert, you usually have a set of thoughts and brand colors that then you wanna be able to incorporate into your social media posts and your blogs.

With Canva, there is a free site and a paid site. I think the paid site is only, $14.95, and I highly recommend it.

Maintain brand consistency

One piece with social media is really to make sure that you have that brand consistency. So whether they’re looking at your website mobile-y, on the computer, they have a brochure, a business card, social media posts, they know that it is your practice from your brand’s colors.

If you look at any large company, they follow through with that. Their TV commercials to their promotional products, their social media, their website, everything has the same look and feel. And that’s exactly what you want to do with your social media marketing strategy.

You can also upload your brand kit, which is really cool, because like I said, we have those brand colors, those brand thoughts and we want to make sure we have the right logos. So, we can upload the logos in here. You can upload the exact brand colors and your brand thoughts.

In every image, our three brand fonts are gonna be this playlist correct? This one the playlist here and then Raleway. And so on each of our images for our blogs or our social media, you’re going to see one or all three, depending on the text of these fonts. You’re also going to see our brand colors.

Now, if you look on our website, you’re going to see more of these teals and the light mauve and beige. Sometimes what we have is aspect color, so we have a logo that is this yellow and this teal and that helps kinda just make up that image pop, but it’s still within our brand’s color, so we may not use this orange all the time, but we may use it as an aspect color on one of the images. So this is a great way to really stay true to that brand that your design team have put in place.

Create images for your digital marketing

The other thing with Canva is, if you click on Create A Design, they have every size you need. So this makes it really easy. You can do a poster, a logo, a card, you can do brochures, but most importantly, you have all of your digital marketing templates in here too. You have a YouTube cover. You have, if you need help making your Twitter header the right size, or your Facebook page, but most importantly social media.

So, the social media template is what we use for Instagram and for Facebook, it also does work on LinkedIn.  Canva does link to Pixabay. So there’s free images in here and there are paid images.

Resize images for you

The one thing that’s also really good about Canva is you can resize them.

So let’s say you want this image you’re doing and you did a video to go with it, but you want to resize it to the YouTube thumbnail. You can click resize and you can either create a custom size Pinterest, you can type in YouTube, so this can be the YouTube thumbnail. It will look just like this, but in the YouTube thumbnail size.

So it’s going to be easy to upload, keep that brand consistency, and not have to recreate that image. Like, okay, what size was this? What did I have here? It does all the hard work for you. So that is a great tool.

Free ready to use templates

So, with Canva it will tell you if something is free, or if you have to pay for it. And they have by categories too. So if there’s something that specific that you are looking for, so let’s just type medical and they have all these different templates already in here.

Now some of them are free and some of them are paid for. One thing that I recommend if you’re looking at, let’s say you love this template, but it is not free, you can purchase it. They’re usually between $1 and $5 and then you can re-use them, but you can also create that image by yourself without having to pay for that template.

How to use Canva

This is my favorite part of social media, creating the images. It’s also the most time-consuming because you want that image to be perfect.

And so, what I always recommend and what we do for our clients is we create different templates. So we may create 7 to 10 different templates for that client. Let’s say these are the recent ones I’ve used, and so, they’re all gonna be within these 7 to 10 templates with their branded colors, their brand fonts and we rotate that.

Choose a template

Start by choosing a template. So let’s say we want to use this one – It’s world day for safety and health at work today.

So sometimes, this is the National Nurses Day, happy National Nurses Day, so sometimes they already have templates in here, and you can come in here and just change the brand colors, so we can just change this to the colors that we would have for our client.

Make necessary changes

As I have said earlier, we can change the colors to suit our brand colors. Then, we can add our logo on to it. We would change the content here, so if we wanted to change this to an accent color, but then keep this message, we can do that, or we can take out this content all together and put in our own content.

Edit texts

Now, the fun part of the text. So February is National Heart Month, so let’s add in this. So we wanna make this larger, so they have obviously different sizes that we can have, maybe I wanna make this really big, and then do this. And then National Heart Awareness Month. And let’s make this larger. So I’m using my brand colors and I can move that content wherever I want it.

So we go back to that template that we liked, we have the content here, maybe we want this to align with that there, and then we wanna have, we want this to come up a little bit, and then we wanna have in our just like our website down here, www.heartplus.com whatever your website is. We want to bring this down here with maybe some contact information.

Pick an image

Now, we obviously need something here. So you can type in a keyword. It will show you that these are the paid ones. If you click on to here, it will say free, and then you can apply filters.

So you can pick any image that you want. And again, this is where it can get a little time consuming, so you do have to play around with this a lot because it’s important to know how to search for the different images.

Play around with templates, images, and texts

I also like using ones that have the image in the back with the text overlay. I think that those are very clean and you just want to make sure that whatever your brand message is, whatever that message is, you just make sure that this image is clean and easy to read.

So maybe you’re talking about healthy eating. So again, you can just drag this image over on top of the image that’s already there and it will automatically replace it.

So now, you can change out your content here, you can change the background color if you want it to be one of your brand colors, you can do that.

Save the image for future use

So all you have to do is come in here each month when you’re creating your content, and there’s two ways of doing this. If you come back to the main page here and you go to all your designs, you can copy this design for each week.

Let’s say February is National Heart Awareness Month. And so then now you have created this template. So then next month, all you have to do is come in, change February to March and put in whatever March’s National Awareness Month is.

Change out the logo if you need to, or move it down here, add more content, or contact information. So now we have two templates, so we’re going to do the same thing. We’re going go to add new page and go to templates again. Now, if you didn’t like any of these, you can use any of these that you want and change it around.

I always like to be able to look back at the images and especially if you need to make a change, you don’t have to re-create that image all over again. So you can come in to here and you- can, the templates that we have created right here, we can then just click this and do make a copy, and then you can label them every week.

So week of February third, week of February 10th, and then you have five or seven templates in here with the content, so you can just download them.

Canva has templates based on holidays

Again, I would take some time with this to really look at which templates you like. Are you doing a lot of testimonials? Testimonials are a great way to promote your practice. So maybe something along these lines, you can do something like this where you have the testimonial here with maybe pictures of the staff that, that patient is talking about, there’s a ton of different templates in here and the thing with Canva is they’re always adding new templates based on the holidays.

So if you wanted to put out a Happy Valentines Day, you’ll find some templates here. Even if you want to use this template, you can change these colors to your branded colors. And so that’s a really great way to still have that, those posts that are, Happy Holidays, Happy Valentines Day, Groundhog Day, whatever you wanna talk about, but still keeping that brand consistency.

So take some time scrolling through here to really figure out which templates you want, and you don’t have to always just use those 10, maybe you have a brand template of 20 of them.

Final thoughts

Canva is simple, it’s fun to use. It does take a little bit of time in the beginning, but really once you have those brand templates down, it’s just changing the content and being able to download those and implement them in your social media strategy.

If you need help on how to create your branded templates or if you would like help with the management of your social media marketing, we are here for you. You can head on over to socialspeaknetwork.com and schedule a free 30-minute consultation, and we would love to see how we can help you with your digital marketing strategy. Have a great day!

How to Use Canva for Your Medical Practice

How to Use Canva for Your Medical PracticeHow to Use Canva for Your Medical Practice