With today’s savvy buyers, you know how important online reviews are to your business. People would share their experiences and what they have to say about your company. Given that majority of the adult population spend most of their time online and would read reviews before buying stuff, these reviews, whether they are positive or negative, can have a big impact on your business.
Customer feedbacks do not only affect buyer’s decision, it can also help give you an insight as to what customers think of your business; thus, allowing you to make certain changes that would make your products, services and business better. Remember, it’s your customers that pay you, so make sure you listen.
Here are a few simple ways on how to get customers to review your business online.
After you’ve delivered a product or a service, try to ask your customers for feedback. It does not necessarily have to be a good review, just an honest review. Don’t be pushy. Rather, let the customer know that you are very much interested to know whether or not they were satisfied of the transaction and that you value their opinion.
Sometimes, the best way to encourage customers to create reviews is to give them something in return. It doesn’t have to be expensive. If you own a restaurant, you can offer a free dessert on their next visit. You can also offer a free gift or a free trial version to those who will send in a review. The better the incentives are, the more reviews you are likely to receive.
Increase customer satisfaction
Happy customers will be very much willing to share their experience with the masses through the web and social media. This can help scale positive world of mouth and attract potential customers in the process.
Improve your services and people will start talking about your business. Remember, it would be impossible for you to get good reviews unless you have happy customers to write them.
Customer surveys are a great way to get feedbacks. This allows you to get customers to answer specific questions and find out what they really think about your services.