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6 Successful Healthcare Marketing Campaigns You Need to See

Healthcare is an ever-expanding, ultra-competitive marketplace. It can also be very technical and jargon-heavy, which can be off-putting to most people. To remain competitive in an ever-evolving industry, it is important to employ creative marketing tactics that cut through the clutter.

Take a look at these 6 successful healthcare marketing campaigns and start pondering how your company can leverage similar tactics.

Johnson & Johnson – Campaign for Nursing’s Future

Nurses are an incredibly dedicated group of professionals who tirelessly lend love and support to their patients. Unfortunately, in 2002, the U.S. faced the most profound shortage of nurses in history.

In response to reports of a dire shortage of nurses, Johnson & Johnson launched the “Campaign for Nursing’s Future”. It is a public awareness campaign that aims to encourage people to become nurses and nurse educators, as well as to retain nurses currently in the system.

The campaign not only helped increase the awareness of the value of the nursing profession, but it also gave nurses an opportunity to share their stories. 15 years after the campaign was launched, Johnson & Johnson profiled some of the nurses who benefited from this campaign.

Campaign Sources:
https://nursing.jnj.com/
https://www.jnj.com/tag/campaign-for-nursings-future
https://www.facebook.com/CampaignForNursing/

Dana-Farber Brigham & Women’s Cancer Center – You Have Us Campaign

A cancer diagnosis can affect much more than the physical body. Dana-Farber Brigham & Women’s Cancer Center created a campaign to help empower patients who are dealing with cancer.

To encourage a more personal approach to cancer treatment, they created the slogan, “Right now you may have cancer. But what your cancer doesn’t know is – You Have Us.”

By sharing confidence-inspiring online videos and words of encouragement, the campaign made a tremendous impact on their audience.

The “You Have Us” campaign became successful because it built trust between the Cancer Center’s personnel and their target audience.

Campaign Sources:
https://www.youhaveus.org/

https://www.facebook.com/danafarbercancerinstitute

Arkansas Children’s Hospital – #100DeadliestDays Campaign

Dr. Sam Smith, Surgeon-in-Chief at Arkansas Children’s Hospital, shocked everyone with his claim that kids are more likely to get hurt, injured or die between Memorial Day and Labor Day.

The campaign’s purpose was to raise awareness of the dangerous time period between Memorial Day and Labor Day. They wanted to make sure that parents know the risks their children face during this season.

With the #100DeadliestDays, Arkansas Children’s Hospital provided a tip each day to help increase safety for kids and teens. They also shared some safety facts and other valuable information on their social media channels.

This campaign has been very successful and has received a lot of attention from the media and the public. It is memorable, worth sharing, and it also had the shock factor.

Campaign Sources:
https://www.archildrens.org/health-and-wellness/happy-and-healthy-blog/100-deadliest-days-for-kids
https://www.facebook.com/ArkansasChildrens

UnitedHealthcare – We Dare You Campaign

Many healthcare providers encourage their audience to adopt healthy habits, but UnitedHealthcare took it a step further by adding a social media element to their campaign.

The award-winning UnitedHealthcare Campaign, We Dare You, is a great example of a wellness campaign in action. Each month, there are new fun challenges and quizzes that are aimed at encouraging their followers to take the first step to a healthier lifestyle and then document it on social media.

The We Dare You Campaign is one of the most successful healthcare marketing campaigns, as it won 8 awards – 2 Healthcare Advertising Awards, 2 Hermes Awards, and an Aster Award.

Campaign Sources:
http://42cdev.com/client/wedareyoutoshare.com/?now=2015-09-01
https://www.facebook.com/UnitedHealthcare/

Carilion Clinic – #YESMAMM Campaign

When clinicians noticed that many women in Roanoke Valley were not getting mammograms, Carilion Clinic decided to launch the campaign, “YES MAMM, Say Yes to Your Annual Mammogram”. They also provided screening location throughout western Virginian.

The goal of this campaign is to raise awareness about breast cancer and the need for early detection. They used #YESMAMM to answer common questions about breast cancer from their audience. It also drove traffic to their website, where they urge women to make an appointment at one of their local labs.

#YESMAMM is a perfect example of the power of hashtags to start a movement. In fact, it is one of the most successful healthcare marketing campaigns. 8 years after the birth of the Yes Mamm campaign, Carilion Clinic is still getting kudos.

Campaign Sources:
https://www.carilionclinic.org/
https://www.facebook.com/carilionclinic

New York Presbyterian Hospital – Patient Stories

Nothing drives a message home like a well-told story. When they realized that patients wanted an outlet for telling their stories, New York Presbyterian Hospital harnessed the power of social media to share patients’ stories and connect with their target audience. They even created an entire video marketing strategy around this concept, and that’s something of a game-changer.

Patients’ stories and testimonies can trigger emotions of empathy. By showcasing raw stories on how doctors and nurses helped patients, the result is something even more potent than drugs: hope, trust, and peace of mind.

This marketing campaign creates a sensitive tone for patients while shining a positive light on the medical practitioners and the hospital’s reputation.

Campaign Sources:
https://www.nyp.org/home
https://www.nyp.org/patient-stories
https://www.nyp.org/kids/stories.html
https://www.youtube.com/user/newyorkpresbyterian
https://www.nyp.org/amazingthings/

If you need help strategizing your next digital marketing campaign please schedule your free 30-minute consultation today!

Podcast Script Below:

00:02 Amber Irwin: Hello. Welcome to Social Speak Network’s podcast, I am your host, Amber Irwin. Today, we’re gonna be covering six successful healthcare marketing campaigns that may be able to inspire you to create a new marketing campaign for your practice. The first one I wanna talk to you was about, is Johnson & Johnson. Back in 2002, there was actually a shortage of nurses. Nurses are one of the most dedicated professions out there. They work long shifts, they deal with a lot of people, and they always have the ups and downs of everyone else’s lives. So, when there was that shortage, Johnson & Johnson created this campaign for nursing’s future, so they wanted to create a group of professionals who tirelessly lend love and support to their patients and really wanted to give them that support that they needed, that the nurses were giving to everyone else.

01:13 AI: And so it really went public and people started becoming more and more aware of what Johnson & Johnson were doing in this campaign. And so now it’s become… Being able to educate nurses, give them a ton of different donations of where nurses are supporting the community. Really an educational platform, a community, that Johnson & Johnson has built for the nursing profession, to really be able to provide them value. So on here, you’ll see there’s personal stories, different ways that Johnson & Johnson’s caring and giving back to the community, where they’ve come from. And so this is a campaign that’s been on for a long time, 15 years, and which is amazing, for something to last and still going strong 15 years later. This is huge. And really, it’s because of their why. They saw a shortage in something. They saw an area where they can give back and be more than just a product company and really give back to their why, which was nurses and be able to provide a community for them. So that is huge.

02:36 AI: The next one I wanna talk to you guys about is the Dana-Farber/Brigham Women’s Cancer Center. What they have created here is really a slogan about; Right now, you may have cancer, but what your cancer doesn’t know is you have us. So it’s really about talking to the patient as an individual and helping them understand the journey and what they are going to need to overcome what is ahead of them. Cancer, that C word is a very scary thing, regardless of what type of cancer it is. So what they have been able to do is really play off of that relationship and that story and educating their patients on what’s gonna work best for them.

03:36 AI: So it’s to help them empower patients who are dealing with cancer and what does their future look like. So that slogan, right now, you may have cancer, but what your cancer doesn’t know is you have us. That shows the patient like they care about me. You can see on their home page, it’s, you have us. You’re not in this alone. We are here to help you every step of the way. And to me, that gives me the chill bumps, that really connects with, especially as a woman, so this connects with me. And so this campaign that they have created and the slogan, it’s so simple, “you have us” and those three words have gone viral with them, because this is people… They trust them, they’re creating that relationship with them, and so what they’ve been able to do is provide that support. So that’s a huge, just moment of, “Okay I’m not alone, I have this practice behind me, I can do this.” They’re empowering their patients and guiding them through this journey of having cancer. So that is amazing.

04:53 AI: The next one is an interesting blog. So the Arkansas Children’s Hospital wrote this blog, and it is 100 deadliest days for kids. Now this blog was published back in 2014 and the hashtag, #100DeadliestDays, this thing spread like wildfire, because just the title, 100 deadliest days for kids. Oh my goodness, what is it? So this was the doctor writing about. Now, through Labor Day, marks a time when kids are most likely to be injured. Whether that was a broken bone, they were sick, accidents happen, or worst-case scenario, they unfortunately had seen the most children’s deaths within this time frame.

05:48 AI: So, this was written in June of 2014. And this is something that the Arkansas Children’s Hospital has been able to incorporate into their digital marketing and something that they’re constantly sharing and reminding people, it gave a purpose to raise awareness to the dangerous time period of Memorial Day to Labor Day. They wanted to make sure that parents knew the risks and what children were facing within that time. You have to think, that’s obviously the summer, you’re traveling, sports, being outside. This is also, unfortunately, where you see kids being left in cars. This is where Arkansas Children’s Hospital really wanted to bring that information to their audience and let people be more aware of the summer season is a time you really pay attention to these safety tips and make sure that your children are okay.

06:56 AI: So, one thing that they could do each year is they could come in here and they could update this blog post. So it’s always showing new and you’ll see that a lot with… Especially with the digital marketing, Hubspot, CoSchedule, social media today. They’ll write a blog that was a few years old. And then they’ll say updated as of a certain date because this article was such a powerful piece for their digital marketing. I would just take it a step further and update it, make sure that the information is still correct. Maybe if there are stats in here, you wanna make sure that the stats are are still relevant to today’s date, but this campaign for them was a huge success on such a sad, touchy subject. So, education is really important for your digital marketing, and a blog post just like this can become its own digital marketing campaign.

08:00 AI: The next one is going to be United Healthcare, “We Dare You” campaign. And many health care providers encourage their audience to adopt healthy habits, but United Healthcare took it a step further by adding a social media element to their campaign. This was an award-winning campaign by the way. This is an example of wellness campaign in action. Each month, there were new fun challenges, quizzes that were aimed at encouraging their followers to take the first step to a healthier lifestyle and then document it on social media. So, one really cool thing about this campaign is when you tie in your social media and your audience, people love to show off what they’re doing and especially if you challenge them. Challenges are great for social media, especially in the health and wellness industry, because they wanna show you this is what I’m doing, this is how I’ve improved my life, this is my recipe, and this is how I’m staying active.

09:09 AI: And so the fact that they not only gave quizzes and create their own challenges, but then they wanted their audience to share with them. And so this was one of the most successful healthcare marketing campaigns. And it won eight awards, two Healthcare Advertising Awards, and that is just amazing, along with a few other awards, but this is something to really think outside the box. Now, this is a big company, United Healthcare is huge, we know that. But thinking of what your practice can do on a smaller scale. And we always say, it’s not the quantity of likes you have, it’s the quality. So if you have, let’s say 2000 likes, and of those 2000 likes, you’re getting between 600 and 800 people engaging on a monthly basis. That’s your loyal fan base. Take advantage of that loyal fan base and ask them to submit photos. Maybe you do a recipe competition, and you’re looking for the best Paleo recipe, the best Keto recipe, the best gluten-free recipe. Maybe within your practice you’re talking to your patients about these different types of a healthy lifestyle and you can tie in those conversations and those topics into your social media. So it marries the offline and the online together. So this was a great, great campaign. I love being able to see how many people were a part of it, all the awards that United Healthcare won, but it just makes you think, “Okay, let’s think outside the box.”

10:55 AI: The next one is the Caroline Clinic, and this was… They did a campaign that was all about #yesmamm, M-A-M-M. And this was all about their saying “Yes” to mammograms. So they wanted to make sure that women were taking care of their bodies, making sure that they were getting the annual mammograms or every three-year mammograms, based on what their doctor had said. They also provided screenings at that location throughout Western Virginia. So this is again something where they’re saying, “This is what we wanna help you with. Here’s how we’re gonna help you. This is what we believe in. This is what we want.” And so they had a pull-up their Facebook page. This was their campaign was this hashtag #yesmamm, M-A-M-M for mammograms. And the goal of the campaign was just really to raise awareness about breast cancer and the need for early detection, to educate their audience to really just understand how important it is for that preventative, for that checking and making sure that you are doing the right things and how to do the right things, et cetera. So this was a great campaign. I love being able to brand something that is to your target market that they can relate with. So that was huge. And it’s catchy, YesMamm. That’s what people wanna see.

12:43 AI: The last one is the New York Presbyterian Hospital. Their campaign was all about the patients and children’s stories. And nothing can sell a company better than patient testimonials. The stories behind the people that you serve, that you’ve helped. And that storytelling is such a big piece with digital marketing and marketing in general. This is why you see so many testimonials for info commercials. It’s those personal stories. It’s that, “Oh my gosh, I’m not alone. I dealt with that,” or “They’re just like me,” or “I’m not the only one,” whatever that is in our heads that’s playing. Being able to have patient stories is a huge piece of your digital marketing. And so what they’ve done is they’ve created a whole campaign showcasing raw stories on how the doctors and nurses had helped their patients, both adults and children. And the results… Something even more… What the patients were dealing with whether that was drugs, car accidents, sickness, they were able to tell their story, share how their experience was with New York Presbyterian Hospital, how the doctors help them and then what the result was. So because they came here, how was their life changed?

14:23 AI: And that’s the biggest thing, is they wanna know what’s that end goal and this shines such a positive light with their audience. And they actually had patients for adult stories and then also children stories. So they took it a step further to showcase what children are dealing with as well, and how they’ve been able to help them. So they have on their website to share your stories that will… Your experience. They wanna be able to shed that positive light and really be able to help other patients that are struggling with similar things. So, raw stories is just such an important piece and I wish that companies did more of this. And I know it’s something that’s… It’s a hard thing to do. One, you have to orchestrate that are you gonna… Is it gonna be a written testimonials or story? Is it gonna be video? And if it’s gonna be video, do people wanna be on a video? Do people wanna share their story? And so you have to be able to look at who your target market is. What your patients are going through? How has their life changed since they’ve been seeing you and being able to better their life?

15:49 AI: I feel like more and more people now are more willing to share their story to help others because they see the greater good. So as you’re putting together or thinking of these campaigns that you want to put together, think of these six examples. And be able to be able maybe pick and pull from different ones, different ideas that you’ve liked and really be able to look at your practice as a whole. And how are you helping your clients? What are they struggling with? What are their needs? And being able to put a campaign together for your digital marketing, to attract more people into your practice that you could help. Because at the end of the day that’s all why we’re in business because we wanna help more people. We wanna help the greater good. That’s our why, so how do we reach them? And that’s an amazing thing with digital marketing. There are so many different ways that we can do this.

16:45 AI: So, if you need help and you are just struggling with creating a good campaign or wanna run some ideas past us, please head on over to socialspeaknetwork.com. Schedule a free 30-minute consultation. We love to be able to brainstorm ideas and figure out what’s the best route for you and your practice and be able to provide that feedback. Sometimes it’s just nice to have a listening ear on, “This is what our practice is thinking, does it make sense? Do you think it would work?” So again, Social Speak Network, free consultation, and until next time, please subscribe on iTunes or on Podbean. Have a great day.

September 10, 2019/by Amber Irwin

Content Marketing, Instagram, Pinterest, Social Media

How to use Instagram and Pinterest for your Wellness Practice

In today’s podcast, we talk about how Instagram and Pinterest play an important role in your digital marketing strategy.

Some people may overlook these two platforms thinking either they are for a younger crowd or their target market is not using these platforms, but that’s not true. Instagram is one of the fastest-growing social media platforms and Pinterest is being used as a visual search engine, it’s just like Google but all pictures!

I highlight the following points:

Tips & Tricks to utilize Instagram to it’s fullest potential
How to Upload videos to Instagram and Pinterest
Tools to help maximize your Pinterest efforts

00:00 Speaker 1: Hello. Welcome to the Social Speak Network Podcast. I am your host Amber Irwin, and in today’s episode, we are gonna be covering tips four and five, which were Instagram and Pinterest. And I wanted to go over these two together because they really compliment each other in your digital marketing strategy. So, I wanted to show you a tool that we use for Instagram and Pinterest, and really when you’re figuring out that strategy with each of them. So, let’s talk about Instagram first. Instagram is… Instagram and Pinterest are both visual… So with Instagram, links do not work in your content, the only link that you have in your profile is in your bio. There’s a couple of tools like Linktree, that link will be in the bottom, that you use, which is a free tool that allows people to click on to that. So I think ours is Linktree/Social Speak. And, we have multiple links on that platform, so we have a link to our website, to our blog, to our YouTube, to maybe…

01:12 S1: We have different offers up there. So Linktree’s a great free tool to use to be able to have multiple links in your bio. Because otherwise you’re always saying ‘link in bio’, and you have to make sure you’re changing that out. But if someone’s looking through your Instagram account and you’re talking about one product but that link’s not there anymore, it gets a little confusing. So using a tool like Linktree and having a link to different products or services or blogs you’re talking about is a good idea. With Instagram… There’s a couple of different aspects of Instagram that I want to talk about. First is consistency. Just your news feed and with this is… You’re going through and these are just normal posts that are being put up. So this is just as you scroll through your news feed, these are your normal posts, square images that you’re putting up.

02:09 S1: A couple of added benefits to Instagram that you really wanna take advantage of is Instagram stories and Instagram TV. So when you’re doing a video on your feed as just like a normal post, that video can only be one minute long. When you’re doing Instagram stories, those videos are a 15-second long. So, Instagram TV (IGTV) can be 10 minutes, so take advantage of that space. You’re gonna have a different audience on Instagram compared to Facebook or… If you’re using Twitter or LinkedIn. A lot of our clients get a better response from Instagram than they do Facebook, just a different crowd, different algorithms as well. So with your Instagram account, you wanna make sure you have that strategy. And our tip one was creating that strategy. So, in that strategy, you should have put together, what are those topics you wanna talk about? What videos do you want to do? And, it gets a little tricky with Instagram because you can do your videos horizontal, just make sure you’re in the middle of the screen because if you’re talking like this then… So make sure you’re just in the center of the screen when you’re doing them.

03:33 S1: Vertical videos work the best on Instagram, so sometimes you are recording for dual purposes, so sometimes I’ll set my phone on my computer vertically and record from my phone and my computer, and then the one that’s on my computer, I upload to YouTube and Facebook, the one that I’m using on my phone, I upload to Instagram. So it just kind of depends, you gotta figure out what works best for you. But taking advantage of Instagram stories… And… Hey, we are the first ones to say, “We were really good at doing Instagram stories for a while and then we stopped, and we were seeing… That’s where a lot of those kinds of behind the scenes, the real-time information is great with Instagram stories; it really allows your audience to see who you are as a person and as a company. It’s great if you did an Instagram take over.

04:29 S1: So maybe you have a different employee each week or maybe a couple of times per week, take that Instagram account over, do some behind the scenes, talk about who they are, what their expertise is; just a fun way to really just let your followers know who you guys are as a company. So that’s a great way to use Instagram stories. They only see it for 24 hours, so if you don’t highlight that Instagram story, it’s poof! It’s gone in 24 hours. So a lot of people will use this Instagram stories area as event promotion or specials like, “Only for 24 hours, we’re gonna have this special. So when this video’s gone off Instagram, that special no longer exists. Get in with your membership today, get in with this exclusive offer.” So people love Instagram stories for that. And when you highlight them, if you go to an account and you see these circle icons, these are highlighted stories.

05:32 S1: And you can have different themes. So based on what you do, if you’re a wellness center and you do chiropractic massage, maybe you do holistic medicine, or naturopathic medicine, these will be different so called boards. And you can highlight different stories at any time. So, once you create these boards… Or these… I’m gonna call ’em boards. Once you create these boards, we have one for core values, for business tips, Instagram story tips, just tips for you. So as we do different stories, I can highlight them to go back to these different boards. And so, it kinda helps people know what it is we do. And especially in that coaching space, it’s important for people to know maybe you have a personal life. Maybe if you’re a wellness coach, you have exercises, eating guides or eating tips, whatever that is. So take advantage of that for your audience to kinda go and get those resources.

06:39 S1: So you have your news feed, you have Instagram stories and you have your Instagram TV. So using all of these pieces allows your audience to really engage with you, and the key to this is just being consistent. So whether you’re posting every single day, three times a week, four times a week, figuring out that schedule. And then with Instagram, direct messaging is really a big thing, so people are commenting or asking questions, making sure you’re responding to them within 24 hours. Have your notifications on or have the team you’re working with make sure that they’re checking those notifications and those messages. Sometimes you’ll get ones that are spam, and you know they’re spam, but other times people are just asking questions. You can use an app called Repost, and this allows you to re-post content from other accounts giving them credit; so that if you’re running out of ideas of, “Okay, what should I be talking about?” then you can use Repost, and it’s just like sharing an article on Facebook, but you’re sharing that post from their account.

07:54 S1: So with Instagram and Pinterest, as I said, they’re both visual, so the biggest thing is making sure that people know what they’re looking at so each image is clear, if you’re having content on it, and let them know what the post is the about. And so moving into Pinterest, being able to utilize the images that you have on Instagram on Pinterest as well. So cool fact with Pinterest, you can upload square images, you can upload the vertical images and videos to Pinterest. Think of Pinterest less as social media and more as a visual search engine. I think it was 65% of women search Pinterest for their needs, whether it’s medical, home, DIY; that is their search engine, that’s their Google. And I say, “Yes because I’m always on Pinterest searching for something, whether it’s content ideas, social media tips, home tips with activities with my daughter, wellness tips as far as we used to do to make our own soap, how do you do that, essential oils, whatever it is, Pinterest, you can find everything on there.

09:17 S1: So Pinterest is that visual search engine. And I want to talk to you about a tool we use that’s called Tailwind, and I’ll put a link to this below, but Tailwind… And I wanna show this to you… Tailwind is a really cool tool that we use. It is a paid tool; this is one tool that we do pay for, it’s $14.99 a month, but this allows us to schedule Pins to Pinterest. And what it allows us to do is with Pinterest, you wanna make sure that you are… You always have Pins going out, anywhere from three to eight to 10 a day; you definitely want that rotation continuing. And so with Tailwind, it will actually monitor to know how many posts you should have each day; some days based on our traffic, based on our audience, we have more than other days. And so the weekends, the beginning of the week are a lot heavier, for us, than the end of the week. And so Tailwind creates this process for you and different times.

10:41 S1: So Pinterest, again, it’s like a Google machine, so people are on there in the morning, they’re on there late at night. And so Tailwind calculates when your audience is on Pinterest, and they schedule those Pins to go out, which is super-cool. The other thing that I love with Tailwind and Pinterest is if you’re blogging, you write this awesome blog, you create your images, you pin it to your board, you put it on your social media, but then what? Like you’re writing a blog each month, but each blog is good to repurpose content; you can create what’s called these Smart Loops, and this… What does is you tell Tailwind what images you want to be… Like we have 230 active Loops right now, which means we have a ton of different images, all from our blog, that will continue to be posted, and that they’re posted to different boards, so they’re always being reused because we’re always gaining new followers.

11:53 S1: So with Pinterest, it’s not necessarily about growing your followers to thousands and thousands like it is with Facebook and Instagram, but it’s more about creating that content that people want to share, and the end goal with Pinterest is really to increase that website traffic, that’s the key, is that website traffic. And by using a tool like this, it allows you to see what are the most popular Pins, what are people clicking on, what are they liking, who’s re-pinning what, so it allows you to really dive into those analytics. And so using Tailwind is a great tool, and it keeps us organized. This is… We do this once a week, and then Pinterest is done; you’re already making those images for your blog, and so if you have… If you’re doing lead generation, and you have a content upgrade, you wanna make sure that you’re creating those images around that; so this is just a good way to be able to help you take your Pinterest account to the next level.

13:05 S1: The other thing why I like talking about Instagram and Pinterest with this is a couple of things; with Tailwind, you can link your Instagram account to Tailwind. So if you’re really, really good at posting to Instagram… We have some clients that are posting every single day, and that’s valuable content. You can click Schedule from Instagram, it’s gonna link to your Instagram account, and it’s gonna pull up all of the posts. So this makes it easy to make sure that all that amazing content that you’re putting on to Instagram also can be shared to your Pinterest account with the right boards and making sure that audience sees it as well. So it’s so easy, all you have to do is click Schedule, you pick the board that you want it to go to, and bada-bing, bada-boom, you’re done.

14:08 S1: This is why I really like Instagram and Pinterest together because they do complement each other. That content that you are sharing to Instagram can easily be shared to Pinterest. So, being able to use a tool like Tailwind, and I will put a link in the description with that so you can see that as well, but having a strategy for each of those is really important and then being able to track your analytics with where that traffic’s coming from. So you gotta think of it like this, with Instagram and Facebook it really is… Let’s just stick with Instagram and Pinterest. Instagram is really about getting the engagement, getting the likes, getting the comments, getting the [14:55] ____ messages, and building those relationships. You may not get a lot of website traffic from Instagram because of how the platform is made. You can’t share an article on there and have a link in the content, and people can’t click through to that.

15:13 S1: As I said in the beginning, you have Linktree where you could say, “link in bio.” They click on that and then go to that blog post. You’re not using Instagram for website traffic; you’re using Instagram to build those relationships. Pinterest, you’re using to drive that traffic to your website. You want people to see your blogs. You want people to click on to them. You want them if you have a website that has product on there, whether it’s digital product or physical product, you wanna be pinning all of those images with the right description, with the link back to that page to Pinterest because as people are searching, especially in the health and wellness industries, because if people are searching for essential oils for better sleep, kids’ fever, or whatever it may be, and you have a line and you keep pinning, this is a resource so people are able to click on it, buy it. I’ve bought so many things off of Pinterest because I follow this person; I look at what they’re pinning. I go to their website. I cyberstalk them. I know that sounds crazy, but that’s what we do.

16:31 S1: So, using Pinterest to the fullest potential is huge. And the other piece with Pinterest is using it as a resource for your audience. And what I mean by that is you’re gonna have multiple boards for your business, so you’re gonna have a business account, you’re gonna have your… Like for us, we have email marketing tips, Facebook marketing tips. You’re gonna have all these different boards, and thinking of those boards as keywords, what are people searching for, and how can you use them as a resource for your current audience? So I always like to use Home Depot, for instance, has a really good Pinterest account because they have backyard ideas, bathroom lighting trends, bathroom project ideas. So, they make this a resource for their audience. And I love that because if I’m always going there, it’s a trusted source, I wanna be able to go and see, “Okay, what can I use to redo this as a DIY?” They’re putting this resource here for me to look at and then all I have to do is click on that, “Oh, and they have it in store. Oh, that’s so cool.”

17:58 S1: So if you are a wellness practice, you wanna create your boards based along your services, but then also think of, what are your clients asking you, what are their needs, what are they searching for, and how can you create a board that is a resource for them? And that content that’s on those boards doesn’t have to be all original content. The content that’s on our boards, we did not write all of that content or make all those images. A lot, I would say 70% of our pins, are re-pins. So we have sources like CoSchedule, HubSpot, a couple of other sources that we love, that we get all of our information from that we wanna share. So having those sources that you’re already maybe sharing on Facebook or you’re going to for your own information, see if they have a Pinterest account, start re-pinning their stuff. So that’s really what Pinterest is about, is that sharing platform.

19:03 S1: So, I hope that in this podcast, that made sense with the Instagram and Pinterest, how they work together and how they really tie in to your overall strategy because they’re both really important to have, and that’s why we focused a lot on Facebook, Instagram, and Pinterest for our clients because I really think that you’re being able to touch all areas of where your audiences are at online. So, if you need help with identifying what these strategies are or how to use Pinterest or Instagram for your business, please let us know, schedule your free 30-minute consultation today; we would love to help you discuss that strategy, those ideas and get you Instagramming and Pinteresting right away because I know once you start doing it, you’re gonna be able to see the results and be able to utilize them as tools for your practice. So, if you have questions, let us know. Please remember to subscribe on either Podbean or iTunes for our podcast. We have a weekly podcast to help you organize your digital marketing life. Until next time, we will see you guys later, and remember, head over to socialspeaknetwork.com and schedule your free consultation today. Have a great day.

September 3, 2019/by Amber Irwin

Branding, Connecting with Customers, Internet Marketing, Social Speak, Target Market

Understanding your patient’s journey and How to market to them online

From the moment a patient seeks medical care for an injury or makes an appointment with their family doctor to determine the cause of their recent symptoms, the patient has begun a journey during which multiple people may be involved.

Hospitals, physicians, nurses, and other providers, may all be, at one point or another, involved in this patient journey.

When we start to think of the “Patient Journey” we need to think of these things:

What they are going through?
What are their pain points before they get to you?
What are they experiencing and struggling with?

By identifying these things this helps you as a business owner be able to provide the right resources they are looking for.

In today’s healthcare landscape, consumers have more options, choices, and resources when it comes to the direction of their own care. This ecosystem shift slab that the patient transportation is not a linear one, but rather a multi-stage clause with many different channels and touch points along with the media (much like a tree with dozens of different branches).

A few stages of the “Patient Journey” –

Awareness: Self-assessment of barrier and symptoms, leading to online research and education, consequence problem on social media, etc. This is the start id their journey, they have recognized that something is not right with their body, or how they feel. Most people will become aware of their issue and then start the research process.

This is where they will spend hours online on different tools like Google, Pinterest, Facebook, WedMd, etc. to try to identify what they are going through.

Help: At this point, the patient understands they need help with their symptoms and are looking for the correct place to go. This is where your resource marketing comes into handy because you have been building a rapport with your patients, they trust you and know you are the right person to start with.

Care: This piece is where the “know, like, trust” factor comes in. When a patient chooses you to be their caretaker and help them with their issues or symptoms this is a really big deal. most people just think I am a doctor and this is what I am supposed to do, but you are doing so much more. You are becoming a large resource mentally, physically, and emotionally.

Treatment: You may be on the journey with these patients for a while, or just a couple visits. It’s important to take note of their treatment so you can use that data to help other patients like them. Treatment can be anything from home remedies, physical therapy, chemo, counseling, whether it be large or small treatment it will be a world of difference to your patient if they are no longer in pain.

Behavioral/Lifestyle Change: Changes to reduce readmissions and promote proactive health. How has your care and treatment helped them to live a better life? This piece right here is the end goal, this is what people are looking for.

Do they want to be able to walk with ease again?
Be able to live to see their family grow?
Be able to overcome their fears?

Whatever that lifestyle is for them that they will be able to achieve when they are doing work with you and your practice is the first step to your digital marketing. They are wanting something better in their life, they became aware of their problem, sought help, got treatment, and now ready to live their life again.

Ongoing Care/Proactive Health: What is the call-to-action? Do they need to come for follow-up appointments, exercises at home, home remedies, physical therapy, etc.? What do they need to do to continue their lifestyle and be proactive from here on out?

It’s important for the patient to understand their journey and continue to improve.

WHAT IS PATIENT JOURNEY MAPPING?

Patient route mapping in the healthcare industry is a data-driven, patient-centric approach to planning marketing activity, communications, and (to some degree) even delivery care. It’s a way to gather the facts, discover the anticipation of your patient, and then line-up that information to deliver an exemplary healthcare experience.

What testament a patient excerpt map do for you?

In short, patient section maps give you a clear guide for how to improve retention and acquisition through customer satisfaction. Exceeding patient expectation benefits your saps relation convenience twofold:

It increases retention rates through patient satisfaction
It increases new patient acquisition through evangelism

Word of mouth is still, and most likely always will be the best form of marketing, but if you can really connect with your patient’s on a much deeper level and be able to provide information, be a resource for them and their family. This allows you to take your digital marketing to the next level and reach more people.

Conclusion

Active listening and putting systems in place is key! You will always want a steady flow of patient’s, and as their lives change maybe they move or find a different doctor or maybe your services are no longer needed, it’s important to keep that pipeline full with new and potential patient’s that need your services.

Digital marketing is a great way to connect with a potential patient’s in your community and be more than just a provider, but a resource. Once people feel they can trust your practice and get their questions answered, that’s when the magic happens. They start talking about you online and referring you more and more.

A few things to do when you get a new patient:

Collect their email address – don’t just leave this in your system and not do anything with it, add it to your CRM like MailChimp, InfusionSoft, SalesForce, MyEmma, Constant Contact, etc. an email software so you can send them monthly newsletters with valuable information.
Ask them to like you on Facebook or Instagram
Invite them to leave a positive review on Google and/or Facebook once they are satisfied with their treatment
Then have a strong social media presence to continue to stay top of mind

Remember, you are an important piece of your patient’s journey!

Learn more about 3 Tested Tactics to Integrate Patient Journey in Digital Marketing Strategy

June 19, 2019/by Amber Irwin

Blogging, Connecting with Customers, Email Marketing, SEO, Social Media, Social Speak

How to Use Digital Marketing to Grow your Healthcare Practice

As a healthcare practice, it is really important to stay top of mind with your current patients and also future patients. By using digital marketing there are so many ways to stay connected.

One question we get asked a lot is:

“How do we increase our engagement and promote our practice with digital marketing?”

Well, that answer is a little tricky since there are many different options out there. It’s more of a combination of different tools to make your digital marketing work for you. In the digital marketing world, it is about trial and error, seeing what your audience responds to the most and how to start those conversations.

In this blog, I am going to talk about 5 ways to help increase your engagement and promote your practice.

Word of mouth and referral marketing are still the best ways to grow your practice, but with people being able to access information from SO many places we have to be a little more creative and think outside the box to build those relationships and loyalty.

Once they have come into your practice you want to make sure you stay top of mind, more importantly, you want to make sure you have good online profiles so it is easy for your audience to refer you.

How many of you have wanted to try something new with digital marketing but just don’t know where to start or what to try?

Social media marketing is one of the most popular ways to get in front of your current audience and potential new patients.

You can do this organically or implement paid ads as well. This is not an overnight success, it does take time, but it does work!

Let’s talk about the 5 Ways to Help Increase Your Engagement and Promote Your Practice:

1. Instagram

We have been talking about Instagram a lot this year and we will continue to do so, it is one of the fastest growing social media platforms with the average age 35-65-year-olds. Instagram is all about the visuals, from building a strong brand presence on your feed, having font styles on your images, color scheme, image theme, etc. this makes your feed look clean and interesting. Let’s dive into how to master Instagram Stories

This biggest thing with Instagram right now is the Instagram Stories, these stories only stay up for 24-hours, so this is a great place for:

Behind the scenes
An employee of the week
Tips
Myths
Polls
Questions
National Observance Days
Events

One really cool thing you can do with these stories is “Highlight” them, this saves them into an area about your feed pictures, you can categorize them so all your stories go to the correct boards. This turns into a great resource for your audience, each video on Instagram Stories can be 15 seconds long, you can record a 45sec to a 1 min long video and then use this app called CutStory and it automatically cuts your video into 15-second increments for you to share.

You can also create branded Instagram stories images with Canva, they have different themes you can choose from, you can use your own font styles, brand colors, logo, and images.

Now, you may be thinking what if I do a video that is more than 1-minute long, where should I put that? Well, don’t worry, Instagram has you covered and that is where IGTV comes into play. This is similar to YouTube but it allows your audience to watch the full video on Instagram, they don’t have to leave the platform.

A few ideas to create IGTV videos around are:

New mother tips
Birthing Plan
Vaccines
Physical Therapy
Counseling Tips
National Observance Days
Surgery Tips
New medical practices
Interviews with nurses and doctors

Instagram has a lot of bells and whistles you are able to tap into and really grow a long-lasting relationship with your audience.

2. Video Marketing

It’s 2019 and it’s all about the videos! Video marketing is huge and will continue to grow. Videos are great because it allows your audience to connect with you quicker. We wrote a blog a few months ago about “How to Create a Strong Video Marketing Strategy” videos are something you either love or hate.

Videos can be educational for your audience, videos with closed captions are even better. Here are a few good stats about video:

Let’s dive into the statistics behind healthcare marketing with video:

About 46% of people say they’d be more likely to seek out information about a product or service after seeing it in an online video. (Source: Eloqua)

Video is now the sixth most popular content marketing tactic, as 70% of B2B marketers use some form of online video with their overall strategies. (Source: Eloqua)

Of the 80% of internet users who watched a video ad, 46% took some sort of action after viewing the ad. (Source: Video Brewery)

The average user spends 88% more time on a website with video. (Source: Mist Media)

Video and e-mail marketing can increase click-through rates by more than 90%.(Source: Mist Media)

Video equals higher viewer retention. The information retained in one minute of online video is equal to about 1.8 million written words. (Source: Brainshark)

Video attracts two to three times as many monthly visitors, doubles their time spent on the site and has a 157% increase in organic traffic from search engines. (Source: MarketingSherpa)

Blog posts incorporating video attract three times as many inbound links as blog posts without video. (Source: SEOmoz)

59% of senior executives prefer video over text. (Source: Brainshark)

Having a video on the landing page of your site makes it 53% more likely to show up on page 1 of Google. (Source: Mist Media)

Source Here

When you think of video marketing, most people think you have to have a studio, pay a professional, take a lot of time on editing, props, backgrounds, and more. In all honesty with the technology of the newer smartphones and HD cameras, you can really shoot your own videos in office. Actually, the more authentic videos are the ones that get the most engagement online.

A couple of things to remember when shooting a video from your smartphones when you are recording a video for Instagram be sure to have your phone vertical, and when shooting a video for YouTube, Blogs, or Facebook you will want your phone horizontal.

Let’s start recording! Be Authentic, real, give value, and have fun!

3. Facebook Groups

Facebook groups are climbing higher on the list for digital marketing, gone are the days where just having a Facebook page worked, Facebook pages work great if you plan on spending money on ads.

There are a ton of Facebook groups out there that your practice can join, you can even start your own group.

For example – Let’s say you are a women’s medical office, Your services include OB-GYN, birthing center, primary care, pediatrician, etc. But, one special thing that your office focuses on is wanting to help new mothers with education. Vaccines, breastfeeding, car seats, home care, feeding, etc. Most of your patients come from within a 25-mile radius of your office, you can create a group on Facebook called “Tips for New Mothers YOUR CITY” in this group you can invite your current patients to join, post daily, as your group continues to grow you will post two or three times a day. You are creating a community of women that are going through the same thing and want answers. You can allow the members of the group to post questions and concerns for your practice to answer. This is a wonderful way to create trust with your patients. You can then start to mention the other services your practice offers.

In this video below, I will show you how to start a group from scratch and also how to search for groups to join.

4. Email Marketing

Email marketing is NOT dead, I know some may think that email marketing and newsletters are a waste of time, but they actually work great. It is a convenient way to stay top of mind with your patients. With social media marketing and the algorithms it’s hard to really know who has seen your organic posts, then to monitor the engagement. Now, the insights and analytics on the social media platforms tell you how many likes, comments, and shares you had on posts. With email marketing, you can actually see who opened your emails, who read them, and who clicked through to your website.

There are a few ways to incorporate email marketing into your plan:

Content Upgrades, also known as Free downloads. This is a piece of content you put together for your ideal patient to download, in order for them to download it they have to submit their name and email. For example – if we go back to the example in number 3, you could create:
- Newborn checklist
- Going home checklist
- Breastfeeding Tips
- New Momma Myths
- Top 10 products to have at home for your new baby
- etc.

This pdf would then be uploaded to your website and linked into MailChimp or Leadpages to create a landing page with the form for name and email, you can then push this out to social media, your current email list of current patients. Over time you will create quite a few content upgrades. Make a list of different checklists, ebooks, resources you can create for your patients now and then you push that out to gain new email subscriptions to grow your email list. This is an example of what a sign-up form looks like:

Newsletters – You can send weekly or monthly newsletters to your lists, in some cases you may have multiple lists and can customize a newsletter for each list based on your audience. It is important to understand what your audience wants to know about so you can pack your newsletters with valuable content. It doesn’t matter if you do weekly updates or monthly, what matters most is consistency. Whatever you choose to do be sure to stick with it. You can also incorporate your videos into these emails, this allows you to build those deeper relationships!

5. Blogging

Blogging serves dual purposes, it is great for SEO (Search Engine Optimization) and it allows you to show your expertise. When you are promoting your practice on social media your end goal is to get them back to your website to sign-up for your email list, book an appointment, or fill out paperwork, how do you give them an incentive to go back to your website?

When blogging just like everything else we have spoken about it is all about consistency. One blog per month or two, as long as you do one each month, these are no longer 300-500 word blogs, these are cornerstone blogs which means 1500+ words per blog. We recently wrote a blog on how to share your blog, in that post there is a FREE download, a blog checklist, you can download it here.

Your blogs should cover content that your audience wants to learn about, whether this is myths around vaccines, childbirth, new momma tips, etc.

This is where you tie the above 1-4 items into your blogging. In each blog post you will be:

Making an image you can share onto Instagram
Make a “teaser” video for Instagram with 3 inside tips from your blog
Create a longer video for IGTV about your blog
Create videos to go inside your blog post – you will place these videos on YouTube then insert them into your blog posts
You can also create a content upgrade or call to action for your readers to sign-up for your email list. Here is an example of a great blog post

Your website/blog is your hub, you want to drive traffic to your hub. Once your blog is complete you can then share it to multiple platforms with links back to your site, this helps reach new potential patients as well.

As you can see through these 5 different marketing platforms, they each allow you to grow your practice and connect with your audience on a deeper level. They all work based on consistency and planning. This is why having a digital marketing plan is so important.

If you are ready to take control of your digital marketing and want to see how to implement these tasks into your marketing plan please schedule a FREE 30-minute consultation with us today!

May 15, 2019/by Amber Irwin

Instagram, Social Speak

How to Master Instagram for your Business

Instagram is one of the fastest growing social media platforms and it is so important for your business to be utilizing this amazing tool!

In this blog, we will help you understand Instagram and how to master it for your business!

We will cover the following:

What Makes a Good Post
Hashtags
Strategy
Tools
Stories

About Instagram

Instagram is a social networking platform made for sharing photos and videos, you can only upload content from your smartphone or a third-party application. You can edit your profile, follow, and research via your computer, but cannot post.

Facebook owns Instagram, so, you will see some similarities. You have your profile and news feed, you can have multiple accounts, most people have a personal account and a business account.

When you post a photo or video on Instagram, it will be displayed on your profile. Your followers will then be able to see your post in their newsfeed. This also is the same for people you follow, you will be able to see their posts within your newsfeed similar to Facebook.

Instagram has a strong emphasis on mobile and visual sharing, a few things to point out with your Instagram account, links to websites do not work within the content area of the posts, most people will have a link to their website in their bio and tell their audience within the content to click on link in bio.

Instagram is all about building authentic followers and great for increasing engagement with your audience.

Let’s talk about what makes a good Instagram post and some guidelines to follow.

Instagram Posts

Now, that you have your business Instagram account all set up and you are ready to post, it is important to think about what makes a good Instagram post.

There are a few variables that go into a great Instagram account.

Here are 8 things to think of before you start posting:

1) Audience – You want to know who your target audience is and what they like. You will want to make sure you are giving them value in each post.

2) Length of post- With being able to have 2,200 characters to craft together just one Instagram post, that is a whole blog post if you think about it. When crafting together each Instagram post you want to think of the outcome for each post, you can share a blog on one Instagram post or full recipe and you will want to try shorter posts and longer posts to see what your audience prefers.

3) Call to Action – What is the outcome or goal for each Instagram post? Are you giving a tip, valuable content, asking a question and looking for sign-ups, wanting people to sign up for a product or service? What do these Call to Actions mean? Likes, comments, tags, shares, etc? You need to be clear about what those CTA (Call to Action) should be, they can be different for each post.

4) Hashtags – This is a little bit of trial and error, meaning do some research on http://hashtagify.me/ to find out the most popular hashtags that are going to be beneficial for your brand. Instagram also has an amazing internal hashtag research tool, if you open up Instagram and click on the search icon you can put in a #hashtag and see how many times it has been used. Some people say use your hashtags in your content of the post and some say put your hashtags in as a comment. We recommend both. Here’s why, if you put them in the content are people will be able to see the important words/ hashtags, then also utilize the comment area to add more, up to 30 if you would like.

5) Tag fellow followers – This is a great opportunity to gain more exposure. You want to find people that are in your tribe, power partners, cheerleaders, etc. On certain posts, you can tag your tribe for their followers to see and then in return, this helps grow your followers and helps your tribe grow theirs. It’s all about collaboration!

6) Brand – Instagram is a great platform to really allow you to show your brand. You can create images through Canva with your brand colors, fonts, and styles to make sure each image showcases your brand. A well branded Instagram account has a good flow and the images align together.

7) Schedule – When are you posting? When is it the best time for your audience to see your posts? Well, you may be surprised. According to Later the best times to post on Instagram by day of the week are:

8) Grammar – Instagram is just as important as any other social media platform, and since you are posting as your business grammar is important to pay attention to. I have found prewriting my Instagram posts either on a word doc, Google Doc or in an email, allows me to make sure I am not misspelling words and have correct punctuation. I found a tool called Grammarly this checks grammar, punctuation, and spelling. This tools has been a huge help for myself and our team!

What is a Hashtag?

An Instagram hashtag is a word or phrase comprised of letters, numbers, and/or emoji preceded by what was once referred to as the pound symbol (#). Instagram hashtags categorize content. Click on a hashtag and you’ll be able to browse posts that have been tagged with it. Attach one to your own photo or video and it will be discoverable to anyone searching the hashtag. How likely it is to be seen by other users depends on how often the hashtag is used, how popular your post is (does it already have a lot of likes and comments?), and how strong your following is. Hootsuite has a great guide to download detailing what an Instagram Hashtag is, click here to read more.

When and How to use a #Hashtag

• When you are talking about a hot topic like a keyword, example #SocialMediaTips #SocialMediaMarketing things that people are looking for.
• Look at the #Hashtags your competitors are using
• Look at what industry influencers and what #Hashtags they are using
• Anytime you post to Instagram you want to use between 3 and 30 per post
• You can insert your #Hashtags in the body of your content or also as a comment on your post
• Create brand #Hashtags #SocialSpeak #SocialSpeakNetwork
• Instagram now allows you to follow hashtags so you can keep up on the trends!
• BONUS Tip: Great tool to find #Hashtags check out Hashtagify

Three Questions to Think of:

1) What type of content do you want to share on Instagram?
What are your goals for your business Instagram account?
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2) Who is your target audience? Are they on Instagram?
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3) How will you integrate Instagram with your overall marketing plan? Are you going to promote products, workshops, events, services, tips etc?

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When thinking of your strategy and goals, here are some things you want to think of:

Increased brand awareness
Show your company personality and team
Increase customer engagement and loyalty
Showcase products and services
Promote events or workshops
Share company or industry news
Build a more engaged community
Connect with influencers
Drive sales through traffic to website

Tools for Instagram

The tools are improving all the time for Instagram, the best way to post your content is manually through your tablet or mobile. There are third-party apps like Hootsuite, Buffer, and Later that you can put your posts into their system and then it will give you a push notification on your device when it is time to post to Instagram. This helps you schedule your posts out and easily post them to your account.

Here are a few tools we have found to make the Instagram strategy easier:

Trello – This lets you work more collaboratively and get more done. Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible and rewarding way. You can create your posts in Trello for Instagram, upload your image and content using bullet points, emojis and spacing, the formatting will stay the same when you copy and paste it to Instagram.

Canva – Easily create beautiful designs + documents. Use Canvas drag-and-drop feature and professional layouts to design
consistently stunning graphics. Design eye-grabbing social media graphics, and more with thousands of beautiful layouts. In Canva you can also add your brand fonts and colors.

Buffer – Buffer for Instagram The easiest way to plan, track, and amplify your Instagram marketing. While Buffer can’t do the posting for you, we’re here at every step. As you may know, Instagram does not allow outside apps to post directly to Instagram. With Buffer’s Instagram support, you can create an Instagram reminder in the web or mobile app, and when it’s time to post, Buffer will send a notification to your phone that loads your photo into Instagram with your prewritten caption saved to your phone’s clipboard, ready to be pasted.

Hootsuite -Now you can schedule your Instagram posts and engage your followers with Hootsuite. Hootsuite lets you do more with Instagram. Schedule your Instagram posts Save time—and keep your social presence active—by easily scheduling your Instagram posts in advance. Monitor your brand, your competitors, and keywords to get the full picture of your space. Share the workload and have your Team Members post photos and reply to comments. Use a single dashboard Schedule and publish content directly to Instagram, Facebook, Twitter, and Google+ all at once, and engage with your followers across your social networks.

Later – Plan all your visual content from photos to videos Organize weekly and monthly visual content at a glance across social channels. Plan in calendar view Preview posts as they’ll actually appear. Schedule across platforms Queue up Instagram, Facebook, Twitter, and Pinterest. Optimize your workflow with Media library, Sync up from your computer, Drive & Dropbox. Organize all your media with labels and keep them all – Bulk upload to save time, Sync photos and videos from a desktop, Drive, or Dropbox. Label & organize your media, index visual gems for future reference with Labels. Work like a dream team brings creative minds together in Groups.

LinkTree – Linktree is a free tool for optimizing your Instagram traffic, whether you’re a blogger, an artist or run a content platform. You’ll get one bio link to house all the content you’re driving followers too. Let your content live longer than the feed.

Instagram Stories

Instagram Stories is a feature that lets users post photos and videos that vanish after 24 hours.

Here are 4 tips for great Instagram Stories:

1) Special Offers – Create a special offer just for your Instagram audience. If you have a special service or event you can create a code for a discount that ONLY your Instagram followers will be able to get and that offer will ONLY last for 24 hours. You can post a coupon or a teaser image to get the hype up before you post your story with some of the details, then give the code or discount in the Instagram Story video! Remember to give a direct link where they can redeem that discount!

2) Highlight a Creative Process – Show something in the process, maybe design, sketch, graphics, product. People LOVE to see how things are being made. If you are a home stager you can show before and after, decluttering. If you make jewelry you can show the creative process of how your items are made. This can also include a sneak peek to new items or new services.

3) Behind the Scenes – Since Instagram stories are temporary this is a great opportunity to show behind the scenes. Helping out in the community, setting up events, interviewing customers, giving tips on different processes that help you. Bringing that human feel to your brand. Similar to #2 as in highlighting something, but this type of video would be more focused around you as a business owner.

4) Instagram takeover – This is something you would do later on in the game, once you have developed a strong following and a good group of power partners. Instagram story takeovers are quick and easy, also a fun way to grow your followers. You exchange login information with a power partner or someone that can compliment your business and you do an Instagram story from their account! It lasts for a 24 hour period, the videos only stay up for 24 hours as well. This draws special attention from your followers. It shows your partnerships with other businesses and helps build that support and community.

Tip: When putting together an Instagram Story make sure you are adding VALUE! You can also add in #Hashtags, Links, Stickers and more! Have FUN with it!

Time to get started! Just remember these things:
1. Take advantage of free Instagram tools we mentioned in this ebook.
2. Cross promote Instagram posts as much as possible.
3. Keep your audience in mind when posting, you don’t want to overwhelm them.
4. Engage with your followers, like and comment on others posts also take time to share posts.
5. Use Hashtags

As you can see there is a lot to managing your Instagram account, it’s all about being clear and consistent. This platform is great to build authentic relationships and really grow your sales funnel.

If you need help managing your Instagram and are ready to take it up a notch schedule your FREE 30-minute consultation today

March 25, 2019/by Amber Irwin

Branding, Social Speak

Personal Branding Tips

We have been talking to our clients a lot about building their personal brand and how to do that. In this video, below I share with you 7 tips on building your personal brand.

Personal Branding Tips

1. Work on building relationships
2. Really understand your value that you offer
3. Be authentic and transparent
4. Include personal pictures and videos into your digital marketing
5. Live your brand in your everyday life
6. Be consistent with your marketing, social media posts, blogs, videos, newsletters, etc.
7. Listen to your audience

BONUS– share your why and your story!

October 12, 2018/by Amber Irwin

Mompreneur Series, Social Speak

Mompreneur Interview with Niki Lopez

Sometimes you think you will be in corporate forever, and then you get laid off and things change! Learn how Niki took being laid off as a sign to become a freelancer, replacing her corporate income and now entering in her 10th year of business!

A little About Niki:

Niki followed a career as a producer and sports reporter for NewsRadio 850 KOA in the Denver metro area, Niki found her true passion—marketing—after accepting a position as the marketing director for a small, family-owned contracting company. Niki was then hired as a franchise marketing consultant for a large national franchise organization, which led her to discover that she had a true talent and love for consulting with franchise owners on how to make their local markets work for them.

Niki founded Focus in 2009 after recognizing the need for a boutique online marketing and public relations firm in Denver. Using her extensive media contacts along with her native-born knowledge of Colorado and the Denver market, Niki has built Focus to fit her original vision of helping business owners achieve their dreams and goals through smart and effective marketing and PR strategies.

Niki currently resides just north of Denver with her husband Cory, son Brooks, daughter Teddy, and her two dogs, Hazel and Leo. In her free time, she is an avid reader, Denver sports fan and enjoys hanging out with her family.

Niki Lopez
Focus Marketing + PR
www.focusmarketingandpr.com
303-949-1876
Connect with Me:

July 23, 2018/by Amber Irwin

Digital Marketing, SEO, Social Speak

How to use KWFinder

We spoke briefly last week about KWFinder and how easy it was to find the correct keywords for your business. Knowing your keyword phrases, also known as long tail keywords will help you create that strategy for your blogging and SEO. Keyword Finder is a powerful tool to help you discover your niche keywords.

KWFinder helps you discover that sweet spot with keywords that many people are looking for but have a low competition level, meaning it would be easy to rank higher on Google for those mid to lower keywords.

The one thing I love about KWFinder is it simple and easy to use. For someone like me who is such a visual person I love the how they show you all the data you need, the ranking, what other sites are using those keywords and what their domain and page authority is. This tool takes the complexity out of keyword research. Be your own keyword expert!

First Step with KWFinder

This is a free tool, but you are only allowed to have 3 FREE searches per day. First thing, create an account here. If you really want to take your SEO and blogging to the next level and really want to dive deep into finding your long tail keywords, I would suggest looking at their monthly or annual pricing. After your 3 free searches, you will have to either upgrade your plan or wait 24 hours.

The second Step Start Searching for Your Keywords

It is very simple, on the homepage of KWFinder there is a box that says “Enter Keyword” this allows you to search for the keywords you think are important to start with. You can also choose a specific location and language. If you are a local business then the location option would be very beneficial for you. When you are local you want to know what your community is searching for to make sure you re providing them the correct information. Or even if you sell online but only is the U.S. that is something to think of as well. Some of you may be ahead of the game already and have a list of keywords, maybe from an old website company, coach or just your own research, you can upload those into KWFinder, it has to be a CSV file.

One thing to remember or be aware of when you are using the location feature when you type in your keyword and the location you are wanting to search you would then click find keywords and KWFinder will show your results on a single screen. It will then display all sorts of data for you, such as the difficulty level of being able to rank for that keyword, cost per click (CPC), search volume.

The Third Thing, What does this all mean?

How hard it is to rank for that specific keyword. You will see green, yellow and orange buttons with a number in them, ranging from 15-63 or even higher. This is really important for your strategy. If the keyword is in orange which is usually over 45 that means it is going to be very difficult to rank on Google for that keyword. Your strategy at this point should be looking for the yellow and green keywords. KWFinder shows you different keywords that are similar to the one you searched for, it is also going to tell you how many people a month are searching for that keyword or long tail keyword.

For example I searched “Social Media Online Coaching” the ranking was 47 which is yellow meaning it is possible for me to rank on Google with that keyword, but if I wrote about “Social Media Monitoring” which is a 32 it would be easier for me to get on the first page of Goole or other search engines with that long tail keyword.

Here are a few things below that each search will provide you:
* What’s trending
* Monthly Search Volume
* Cost-Per-Click (CPC)
* Pay-Per-Click (PPC)
* Google SERP results

SERP Competition Checker

Get localized Google SERP results with KWFinder. The SERP checker is a Google SERP competitor analysis tool providing 45+ SEO metrics. (SERP= Search Engine Results Page)

Another feature to look at when look at your keywords, on the right-hand side of the dashboard it will show you what websites are using those words and what the competition level is, the green, yellow or orange rankings. It will also display on each website their DA (Domain Authority) and their PA (Page Authority).

Domain Authority (DA) is a search engine ranking score developed by Moz that predicts how well a website will rank on search engine result pages (SERPs). …Domain Authority is calculated by evaluating linking root domains, the number of total links, MozRank, MozTrust, etc. — into a single DA score.

Page Authority (PA) is a score developed by Moz that predicts how well a specific page will rank on search engine result pages (SERP). Page Authority scores range from one to 100, with higher scores corresponding to a greater ability to rank.

Creating Your Keyword Planner

Once you have found the keywords and long tail keywords you want to use, you can create a list within your KWFinder account that you can save to help you manage your search efforts. You may want to think of different lists, categories of your keywords. For us, we may have a list that is “Social Media” and one that is “Digital Marketing Tools” the important reason about having different keyword lists is you will be writing different content on your website, think of the services you offer and how you can write blogs all around those different topics. Those are the keyword lists you need to create.

How to create a new list:

Select the keywords you want to add to a list
Then you will see “Add to List” click that button
Then enter your list name
And DONE!

This saves the list to your account, you can always add and delete keywords from that list as you need to. You can also download your list into a CSV file if you would rather do that. One thing to always remember when adding your keywords to your list, it is better to add the easy (green) and mid (yellow) to your list rather than hard (orange).

WrapUp

This amazing tool provides you a ton of powerful information to help you succeed with your SEO and Blogging strategy. In today’s digital marketing world it is important to always stay abreast of the hottest topics and trends in your industry and become even more of an expert than you already are. By utilizing KWFinder and all of its bells and whistles you will be able to find those relevant long tail keywords for you and your business, taking your digital marketing to the next level. This is an efficient way to stay on top of those trends and searches and will save you a ton of time in the long run!

Interested in learning more? Take a look at these articles:

Digital Marketing and Search Engine Optimization in 2018

Off-Site SEO

On-Site SEO

April 10, 2018/by Amber Irwin

Entrepreneur Life, Video

Setting Your Business Up On Autopilot

As a business owner, it is important to figure out what steps go into each process, service or product you sell. When we start our business we are excited to serve our customers/clients. We sometimes max ourselves out and take on too much or can’t do everything. We forget to take vacations, spend time with family and friends, take care of US. We are working too hard and too much! Write down each step or task you do for each service or product, look at them and see which ones you can put on autopilot.

Things Each Entrepreneur should have on Autopilot:

Social Media Posts
Blog Posts
Newsletters
Chatbox on Facebook Messenger
Meeting Reminders
Invoicing
Leads
Networking Connections
Sales Pipeline/funnel
Event Registration Process

Interested in learning more? Take a look at the following videos:

Finding Related Keywords on Google

Interview with Casey Smith – Wild Liberty Design Co.

Core Values, Why They Are Important To Your Business

April 2, 2018/by Caitlin McDonald

Entrepreneur Life

A day in the life of an Entrepreneur

What is it like as an entrepreneur? How have you found ways to keep your life organized?

Behind the scenes

I know I feel like each and every day I am running around like crazy. Taking my daughter to school, client work, networking, videos, errands, letting the dog out, house chores, you name it! I have been an entrepreneur for 10 years now, WOW time flies! It can be hard to balance work and life, some nights you are working late, some mornings you are up early, trying to fit everything in in one day! To be honest with you I have really been an entrepreneur at heart since I was 5 years old. I would travel back to Michigan each Summer and started helping my grandma and grandpa in their H&R Block office in Oscoda, MI. I helped make coffee, answer phones, once I learned how to read they had me filing paperwork, getting forms, speaking with the customers and from that moment I knew I wanted to own my very own business. The joy of having my own clients, my own desk, my own business name it was so exciting to me! Once I set out on my own in 2007 I have been like the energizer bunny who just keeps going and going! I really don’t know how to STOP! I love working, I love having a busy schedule and learning new things. I feel that to be a successful entrepreneur you need to keep yourself busy with the right things, set your goals, be organized and set boundaries.

Who’s with me as a female entrepreneur we wear many different hats during the day. I can be on a conference call while changing laundry or letting the dog out. We have to organize the family schedules, work schedules, and fun schedules. People have NO clue what goes on behind the scenes of your day to day life!

Being Organized

I have always been organized in life, ask my mom! I love things neat, clean and organized. I have realized over this past year, life is NOT always like that. We have been going through a remodel of our house and it has been a bit challenging. We have contractors in and out all day, trying to organize their schedules is like trying to find a taxi in New York!

I try really hard to remain ORGANIZED, but sometimes I feel like I am just overwhelmed. I am shifting my schedules and my day around to find time to write blogs, make videos, and take calls. It’s easy for calls because they CAN’T see my office or lack of space for an office. When I do my videos I NEED a nice clean background, that can be hard to find right now. So, what I guess I am trying to get at it, it’s ok to be disorganized once in awhile. It has shown me the importance of setting that foundation early on in my career of being able to adapt to different situations and know what I need to get my work done each day. You just have to be a little creative some days.

A few tools I found to keep my family and business organized:

Google Calendar – Everything I do is on my calendar! I can invite my husband to family functions or my business partner Caitlin to team calls. I can color code each of my calendars, from networking, personal, writing, videos, etc. It keeps me on my toes. I love when things are color coordinated, so this is perfect!

Google Drive and Google Pictures – these allow me to share documents with my family and business life. I can have different folders for personal and business. I have my daily task sheet on Google Sheets for everything I need to get done each day, our client information, social media posts and more. I am able to share documents or folders with the people I want. The thing I like the most is I can access the items from any device I own! It makes my life SO much easier.

It is important to find these systems to put in place to help you stay on track. As an entrepreneur we can get lost in creating our own schedules so staying organized and setting boundaries is key!

Putting systems in place and being able to delegate

One thing we have earned over the past 10 years is we can’t do EVERYTHING! In order for our company to grow we needed to find people to help with daily tasks, maybe twitter followers, Facebook Likes, Content writing, etc. We wrote down one day things we LOVE to do for our clients and things we know we need to do, but not in love with it. We then reached out to the local colleges and found interns to help! We have been able to put systems in place for each client on what needs to be done and when. how much time it should take and when the project should be complete. We were then able to implement these systems with our interns and now contractors. By putting these systems in place it allows us to be able to create a schedule for what we want to get done and the flexibility for our team to work when they can.

Don’t get me wrong this did NOT happen overnight, it took us awhile to find the right people and what the right tasks were for them, we have had about 7 people work for us and some didn’t work out, some went their own ways but still keep in touch and for our interns they all ended up getting awesome jobs, thanks to us!

It’s like that motto, “You have to spend money to make money” well in a way it is true. If you try to manage everything in your business you will limit yourself. Start making lists of the things you love to do in your business and the things that you don’t love. Maybe like your books, calls, networking, social media, etc. Then start looking for other businesses that offer those services. Ask friends or even post to Upwork.

It is scary taking the first step to delegating something, trust me coming from a control freak, nothing is the way you do it! HAHA Once you find the right person or company it takes a BIG weight off your shoulders that is one less thing you have to worry about and you know it is getting done.

March 20, 2018/by Amber Irwin

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